Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager

Dear Jacques, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Thank you for bringing this to our attention; we will address this immediately to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Brian, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your feedback allows us to improve our guest experience continuously. In the future, please know that our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Anthony, Thank you for sharing your recent experience with us. Our goal is always to take excellent care of our guests; therefore, we apologize that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Terry, Your stay with us is appreciated, along with your taking the time to leave your review. We're here to ensure you have a pleasant stay every time; therefore, we regret not meeting all of your expectations. Please be assured we will address this with our team. We'd be delighted to have you return so you can experience the outstanding hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Teagan, Thank you for sharing your experience. We are genuinely sorry that your stay did not meet your expectations. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are dedicated to ensuring that your next stay surpasses all expectations, and we eagerly anticipate the opportunity to welcome you back shortly.Sincerely, Hotel Management

Dear Anthony, Thank you for taking the time to share your experience with us. We apologize for the condition of your room during your stay. Your feedback is crucial to improving our services, and we are addressing the issues you mentioned with our housekeeping and maintenance teams. Please accept our sincere apologies for the inconvenience caused. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved stay should you choose to visit us again in the future.Sincerely,Hotel Management

Dear Jason, Thank you for staying with us and for taking the time to leave your comments. We are deeply sorry that a few of our staff were not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue has been discussed with our staff and will not be repeated. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Kelli, Thank you for your positive feedback about Extended Stay America! We're pleased to hear that overall, you had a good experience. We appreciate your insights regarding the bathroom fan and will certainly look into improving this aspect. Your satisfaction is our priority, and we hope to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Management

Dear Joseph, We're delighted to hear that your overnight stay at Extended Stay America was a good one! Thank you for your positive feedback, and we hope to welcome you back for another pleasant visit in the future. Safe travels!Sincerely,Hotel Management

Dear Kara, Thank you for sharing your experience with us. We are grateful for your kind words about our front desk staff. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is invaluable as we are committed to providing the best experience for our guests. We have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management

Dear Mark J. Miller, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable suite and a well-maintained room for a homelike stay; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

Dear Kimberly, Thank you for reviewing our hotel. We apologize for the predicament with your reservation and realize you must be frustrated. Unfortunately, inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again; we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We also apologize for the charges. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them. However, if this will not get resolved, please feel free to reach out to us at the hotel for any further queries. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your recent stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Marcus, Thank you for choosing Extended Stay America. We are pleased to read how much you enjoyed your stay. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Tim, Thank you for choosing Extended Stay America. It is glad you were pleased with your room and had a great time here. However, we are sorry for your disappointment due to the issues you encountered. Your remarks are shared with our team for further review and action. Our front desk is available 24 x 7 to help you to improve your visit. Please choose us again for another memorable experience.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we are sorry to learn that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Anthony, Thank you for staying with us and for the feedback. We are sorry to hear about your disappointment with the room not being as clean as expected and for the various issues you experienced during your stay. We aim to provide our guests with an exceptional visit. Therefore, we apologize this was not what you experienced. We have shared your issues with our respective team to ensure we are more poised to serve better in the future. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Kim, Thank you for staying with us and for the feedback. We are sorry to hear about your disappointment with the room not being as clean and fresh as expected. We never meant to disappoint you in any way. Maintaining a fresh and clean suite is our top priority. Therefore, we regret this was not your experience. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will address this concern with our housekeeping team to avoid it from happening again. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear James, Thank you for taking the time to review your stay. We apologize for the inconvenience that you had to experience due to the fire alarm going off. We will address this adequately. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Sean, Thank you for being our guest. We are glad that you had a pleasant stay. However, we apologize for the bed size that disappointed you. Our front desk team is there to help you to improve your time with us. We hope to have another chance to prove ourselves to you on a future visit.Sincerely,Hotel Management

Dear Hilary, Thank you for being our guest at Extended Stay America. It is great that you had a good trip and were pleased with your clean room and friendly staff. However, we are sorry for the breakfast concerns; we will share them with the team for further improvement. Please return for another perfect trip.Sincerely,Hotel Management

Dear UDAY, Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We are sorry for not being able to accommodate you in a more suitable suite, and we regret you had to leave sooner than anticipated. We have shared your concern with our team and will ensure we are more diligent in satisfying our guests. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management