Dear Ashley, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. We have taken note of your concerns and will make necessary improvements to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear larry, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Mandy, Thank you for your recent stay at our hotel. We apologize for the inconvenience regarding the breakfast. Due to circumstances beyond our control, we were unable to provide the advertised breakfast during your stay. We understand the importance of starting the day off right and are actively working to address this issue. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide the experience you expect and deserve. Sincerely,Hotel Management

Thank you for your stellar review! We look forward to serving you again!

We apologize for your stay issues. We look forward to making your next stay better!

Dear Robyn, Thank you for reviewing your time with us. Although you had a pleasant stay, please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Also, we regret the disappointment of the breakfast choices not meeting your taste. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Donald, Thank you for taking the time to share your feedback with us. We deeply regret the inconvenience you faced due to a lengthier than usual check-in process, and we understand your frustration regarding the various issues you described. Your feedback is valuable, and we're genuinely sorry for not meeting your expectations. Rest assured, we're taking steps to address these issues promptly. We hope to welcome you back to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We understand the significance of providing clean and comfortable rooms to our guests. As a result, we will communicate with our housekeeping team to ensure that each room is immaculately prepared. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Stacylynn, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and a pool for an enjoyable stay; therefore, we apologize for your disappointing experience and for not meeting your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We hope you consider these isolated issues, and we look forward to welcoming you back again. Sincerely,Hotel Management

Dear Karen, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with clean and well-maintained suites with all the comforts of home and provide a clean; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again. Sincerely,Hotel Management

Dear Kelly, Thank you for being our guest and sharing your feedback. We are sorry to hear about the various issues you encountered during your stay. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking adequate action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We hope you will allow us another chance to make it up to you.Sincerely,Hotel Management

Dear Lakeda, Thank you for choosing Extended Stay America and sharing your review. It is glad to know you had a good time here and were pleased with all we offer. Everything we do aims at providing you with an excellent hotel experience, and we are happy that this was your case too. Please revisit soon.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals to ensure all rooms are thoroughly inspected before allocating to future guests. We regret we couldn't give you a better impression, and we hope you will allow us to make it up to you on a future visit.Sincerely, Hotel Management

Dear Guest, Thank you for staying with us. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our housekeeping team. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Ravneet, Thank you for being our guest. We regret your room was not spotless and fresh, resulting in an unpleasant stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our team to reiterate the importance of our daily checklists to ensure this isn't repeated. We regret if any of our associates was not attentive to your needs. We will address this with our front desk team, who works 24 x 7 to help you. Please give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Sanita, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved, and we regret your concern about the deposit. The deposit amount is usually refunded within 14 days post departure. If you are still waiting to get the amount back within this period, please feel free to reach out to us at the hotel for assistance. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Kathy, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. Our front desk team is available round the clock to help you to enjoy your time with us. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear William, Thank you for sharing your positive experience at Extended Stay America. We are delighted you enjoyed your stay with us and look forward to welcoming you back soon.Sincerely, Hotel Management

Dear TWANNA, Thank you for taking the time to share your positive experience at Extended Stay America. We are delighted that our staff was accommodating during your stay. We hope to welcome you and your family back for another comfortable and enjoyable stay in the future.Sincerely,Hotel Management

Dear Lucinda, Thank you for your recent stay and your feedback. We are passionate about providing our guests with clean accommodations; therefore, we apologize for not meeting these expectations. We have shared your comments appropriately and would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Thank you Stephen!! We appreciate your loyalty, as always if you need anything let me know.

Dear Alexander, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Desarae, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Please feel free to reach out to our front desk so we can look over the statement and make the necessary changes. It was a pleasure hosting you, and we look forward to hearing from you.Sincerely,Hotel Management

Dear Leslye, Thank you for choosing us. We are glad you had a pleasant stay. However, we are sorry for the cleanliness issue you encountered while with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance. Sincerely,Hotel Management