Employees were very nice and helpful. Hotel was clean and had plenty of extras. We (and two other groups in our party) could not get the heat to drop below 75 in our rooms. We turned the air on, one group turned everything off all together, and it was so hot. That made for a very dry air in the room as well. The bed was very comfortable, but the sheets were very starchy, stiff and scratchy. It was hot dry and scratchy, so while everything was beautiful and we loved the hotel, sleeping was like sleeping in a sandy desert.