외관

르네상스 신시내티 다운타운 호텔 여행 후기

4 out of 5
르네상스 신시내티 다운타운 호텔
36 East Fourth Street, Cincinnati, OH

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 595개" "
평점 8 - 좋아요. 1000개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 97개" "
평점 4 - 별로예요. 1000개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 51개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Nicole

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room, especially the bathroom floor, could have been cleaned better. The 14th floor hallway needed vacuuming. The front desk and restaurant staff were wonderful :)
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Nicole,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. However, we apologize for any concerns about cleanliness, and we'll pass your comments along to our housekeeping staff to ensure improvements are made swiftly. If you're in the area again, please come back to see us for another great experience.Sincerely,Paul Pisegna - General Manager

8/10 - 좋아요

Hyeonjik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is nice and kind. Room is clean and good. But small lobby and short on convenient store.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Hyeonjik,Thank you for choosing Renaissance Cincinnati Downtown. We're pleased you noticed our focus on friendly service. Although our lobby may have been a bit cozier than you expected, we're glad you liked our clean accommodations. Our team hopes you'll join us again. Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Sherry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful inside. Nice restaurant. Very convenient location. Very nice staff. Hallways and rooms smelled clean. Very nice bed
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Sherry,It was a pleasure to welcome you to Renaissance Cincinnati Downtown. We're pleased that our comfortable accommodations and convenient downtown location were just what you had hoped for. Thank you for the review, and we hope you return soon. Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Levi

2024년 3월에 1박 숙박함

8/10 - 좋아요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Taylor

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking situation was a little inconvenient, but the hotel was amazing!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Taylor,Thank you for your kind review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us. That said, we regret any inconvenience caused by our parking situation, and we'll be sure to share your feedback internally for further consideration. It was a pleasure having you here, and we hope to welcome you back soon.Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Karin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel. Wonderful and friendly staff.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Karin,Thanks so much for your glowing review of Renaissance Cincinnati Downtown! We're honored to have hosted you and grateful for your compliments. We'd love to see you again the next time you're in town.Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Riad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Riad,Thank you for taking the time to leave us a wonderful review. We are glad that you appreciate our high standards of cleanliness. Our team looks forward to welcoming you back. Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Quang 님, Fishers

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing. Room was clean and spacious. Property was close to many great dining options and river walk which was convenient
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Quang,It is wonderful to hear that so many aspects of your stay met your expectations and allowed you to have an enjoyable visit. Knowing what matters to travelers is very important, and we thank you for taking the time to share your feedback. Safe travels and we would be delighted to welcome you back anytime. Sincerely,Paul Pisegna - General Manager

2/10 - 너무 별로예요

Tara

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Blood stain on cover, left over drinks on desk, food on floor. Switched rooms and went to pick up car from valet and found it was broken into. Two windows broken.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Tara,Thank you for taking a moment to leave a review. We regret to learn of your recent experience. Your feedback will be shared with our team to ensure our high standards of cleanliness are met and to ensure an instance such as this does not occur in the future. We encourage you to reach out to the local authorities if you have not already done so. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line. Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Leando

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Dear Leando,We truly appreciate your positive review and want to thank you for choosing Renaissance Cincinnati Downtown as your hotel of choice. It was an honor having you visit. Please come back and see us again soon.Sincerely,Paul Pisegna - General Manager

6/10 - 괜찮아요

Sharon

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and bar/restaurant were great! The bed was very comfortable and the room was very quiet. We didn’t like having no maid service for the 3 days we were there. We called for fresh towels and it took 3 hours for someone to bring them. They seemed understaffed in that area.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Sharon,Thank you for reaching out, and we're glad to hear you enjoyed our friendly service, comfortable beds, and peaceful atmosphere. Please know that your feedback is valued and aids our constant growth and improvement, and we hope you consider returning down the line for a better, more seamless visit. Until then, we wish you well.Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My daughter and I stayed here for a weekend while attending a comedy production at Heritage Bank Center. The valet parking and the guys running it where always polite and fast. People at the front desk always said hello. It was very welcoming. The room was great.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Jennifer,Thank you for choosing our hotel for your recent visit to Cincinnati. We're glad you and your daughter enjoyed your stay with us and our excellent accommodations, warm, inviting hospitality, and exceptional service. You can be sure your kind words will be shared with our valet and front desk teams. It would be our pleasure to host you again at Renaissance Cincinnati Downtown, so come back soon.Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

JOSH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Cherese

Cold
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Cherese,Thank you for your review. We hope you had a pleasant stay, and we'd love to welcome you back soon!Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Jennifer

2024년 1월에 1박 숙박함

8/10 - 좋아요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I’m fat and would have liked a better breakfast.
Good location. Listen, the free breakfast needs some work. The Drury Inn is a quarter of the price and their breakfast is where it is at. No sausage or waffles. I know this isn’t a big deal, hotel was nice. The guy at the front desk with the deep, deep voice was great at check in and very courteous. Check in was busy and they killed that line quick.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Laura,Thank you for choosing Renaissance Cincinnati Downtown and leaving a review. We're happy that our superb location, efficient check-in process, and friendly staff made for an enjoyable stay. Your feedback regarding our breakfast options is appreciated, and your comments are noted for further consideration. It would be wonderful to welcome you back the next time you're in the area!Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Lara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Stephen

연인과의 여행
No stopper for sink. Ni easy way to get to parking garage. Had to go to Westin Hotel to get there. People staff were friendly.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Stephen,Thank you for choosing our hotel for your recent visit to Cincinnati. We're glad you enjoyed your stay with us and our friendly service. It would be our pleasure to host you again at Renaissance Cincinnati Downtown, so come back soon. Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Sheila 님, Gig harbor

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Nathalia

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Kristin

좋아요: 객실의 편안함
Just Okay
It could have been better. There was zero toilet paper in our room, and only one full size towel, even though, the reservation said two adults. The decor in the room was nice though, but we will most likely be staying elsewhere the next time.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Kristin,Thank you for your honest feedback. We regret that your experience fell short of expectations. We'll be sure to discuss your comments with our team to seize the opportunity to improve. Take care, and we wish you safe travels.Sincerely,Paul Pisegna - General Manager

8/10 - 좋아요

Kaitlyn

좋아요: 직원 및 서비스, 객실의 편안함
Overall great stay
Overall good stay the convenience of the location is a huge plus. Check in was quick and easy and luckily we were able to check in much earlier than I thought we could. The only negative is that the bathroom shower was moldy and the shower door was slightly damaged.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 23일
Dear Kaitlyn,Thank you for choosing our hotel for your recent visit to Cincinnati. We're glad you enjoyed your visit with us and our convenient downtown location close to attractions such as Paul Brown Stadium, the Over-the-Rhine neighborhood, Cincinnati Zoo, the waterfront, and Duke Energy Convention Center. Our efficient check-in process is a plus for our guests. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations. It would be our pleasure to host you again at Renaissance Cincinnati Downtown, so come back soon!Sincerely,Paul Pisegna - General Manager

8/10 - 좋아요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend football trip
Pros: Perfect location for visiting fans to see a football game. The room was comfortable and the bar/restaurant were cozy and enjoyable. We had a great meal! Staff was very friendly and helpful. Cons: Valet situation was messy (and time consuming), some wear and tear in rooms (mirror with shattered glass). No garbage can in bathroom and no microwaves.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Dear Jennifer,It's always a pleasure hearing from our guests. We're glad our convenient location, comfortable rooms, and delicious food impressed you. Our friendly staff will also be glad you felt welcome while you were here. However, we apologize for any issues with the valet and in-room amenities. We'll keep your comments in mind and look forward to your next visit.Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great stay
Great over night family trip for football game. Location is close to everything and a short walk to the stadium and river. Clean and excellent service by staff.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Thank you for sharing your experience at the Renaissance Cincinnati Downtown. We are delighted to hear that you had a great stay, and we appreciate your feedback. It's fantastic that you found our hotel clean and our staff service to be excellent. We're also pleased to know that our convenient location and proximity to the stadium added to the enjoyment of your stay. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Marshall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Marshall,Thank you for choosing Renaissance Cincinnati Downtown! Our team is delighted you had an excellent stay with us during your recent visit. We appreciate your wonderful feedback and hope to see you the next time you are in the area for another memorable experience. Sincerely, Paul Pisegna - General Manager

10/10 - 훌륭해요

Courtney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Danielle

연인과의 여행
별로예요: 청결 상태
Room furniture, coffee maker and coffee holder all very dusty, room windows smudged and broken, room floors dirty, shower door broken/didn’t close, refillable shower gel empty in bathroom, no lotion in bathroom, room trash had not been emptied before arriving.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Danielle,We appreciate your feedback and are concerned about your disappointment during your stay. Test assured, we'll address these issues with our team to ensure a better experience in the future. Thank you for bringing this to our attention.Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Stasha

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Dylan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. Valet went above and beyond for our group.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Dear Dylan,We're delighted to know that our amazing valet team left such a positive impression on you during your visit! Thank you so much for all the kind words, and we hope to see you again soon. Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Stacy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the spacious of the room and location.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 15일
Dear Stacy,Thank you for choosing our hotel for your recent visit to Cincinnati. We're glad you enjoyed your stay with us and our spacious accommodations and convenient location close to many of downtown's attractions and points of interest. Please allow us to host you again at Renaissance Cincinnati Downtown. Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

thomas

Nice clean hotel in central downtown
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 15일
Dear Thomas,Thank you for sharing your comments with us. We are delighted to know that you appreciated our clean accommodations and central location. It was a pleasure hosting you, and we hope to see you again soon! Sincerely,Paul Pisegna - General Manager

2/10 - 너무 별로예요

Vasil

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

allan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Chris

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Grant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice property and nicely maintained. Great location. My only complaint was my room wasn’t made up. Great staff. Josh gave us a brief history lesson on the building being an old bank. Very interesting.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
Dear Grant,Thank you for sharing your comments with us. We are glad to know that you appreciated our convenient location and historic and well-maintained facilities, as well as our helpful staff members. It was a pleasure hosting you, and we hope to see you again soon. Sincerely,Paul Pisegna - General Manager

6/10 - 괜찮아요

Amy

단체 여행
2023년 11월에 1박 숙박함

8/10 - 좋아요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, close to the football stadium. Lots of great restaurants and bars nearby.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Ryan,Thank you for your excellent review! We're delighted to hear that our location, close to the football stadium and surrounded by great restaurants and bars, added to the enjoyment of your stay. We look forward to your next visit to Renaissance Cincinnati Downtown.Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Friendly and helpful staff. Rooms very comfortable
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Michael,Thank you for the excellent review of Renaissance Cincinnati Downtown! We're delighted to know the cleanliness, our friendly team, and the comfort of our rooms contributed to a great experience. We look forward to welcoming you back soon.Sincerely,Paul Pisegna - General Manager

8/10 - 좋아요

Sandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful historical building and well updated! The restaurant was delicious! The staff were very friendly! The rom was beautiful and very clean!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Dear Sandra, Thank you for your kind review! We appreciate you spotlighting our hospitable team, excellent accommodations, and rich history. It was a pleasure having you here, and we hope you return soon.Sincerely,Paul Pisegna - General Manager

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Shalen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love it there. Would stay again.
Beautiful hotel. Close to everything. Very helpful and very nice.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Dear Shalen,Thank you for choosing Renaissance Cincinnati Downtown. We're glad you enjoyed our beautiful accommodations and prime location, and we trust you had a great trip. Come back to see us again.Sincerely, Paul Pisegna - General Manager

8/10 - 좋아요

meredith

2023년 10월에 1박 숙박함