회의 시설

레지던스 인 바이 메리어트 신시내티 다운타운/더 펠프스 여행 후기

3.5 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 744개 이용 후기 중 583개" "
평점 8 - 좋아요. 744개 이용 후기 중 116개" "
평점 6 - 괜찮아요. 744개 이용 후기 중 26개" "
평점 4 - 별로예요. 744개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 744개 이용 후기 중 12개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

angela

가족 여행
좋아요: 숙박 시설 상태 및 시설
Staff were friendly professional and helpful
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Carolynne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 10일
Carolynne, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again.

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great. No complaints.
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 6일
We are proud our team left a positive impression on you, Terry. Thank you for taking a moment to highlight them. We hope we enticed your return to Residence Inn by Marriott Cincinnati Downtown/The Phelps!

10/10 - 훌륭해요

Jeanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. The staff were very nice and accommodating.
2023년 12월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 1일
Jeanne, thank you for your kind words. We're so pleased to hear that you enjoyed your stay with us and found our team worthy writing about! It's our goal to ensure all our guests feel welcomed and supported throughout their visits here at Residence Inn by Marriott Cincinnati Downtown/The Phelps. Your feedback is greatly appreciated, and we look forward to the opportunity to host you again in the future, continuing to provide the high level of service you experienced.

10/10 - 훌륭해요

justin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although valet is almost required for the sake of convenience this hotel is well worth the stay.
2024년 1월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 29일
Justin, we truly appreciate your five-star rating and feedback. Our goal is to provide a comfortable and convenient stay for our valued guests and we ar proud to read we could do that for you. Be sure to choose Residence Inn Cincinnati Downtown/The Phelps whenever you are in the area!

10/10 - 훌륭해요

Takeshi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 29일
Taking a moment to share your feedback is much appreciated by all of us at Residence Inn Cincinnati Downtown/The Phelps! Takeshi, we would love to host you again anytime!

10/10 - 훌륭해요

Kelsey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My fiancé and I loved this hotel. Only stayed for one night but it was very nice. The gym is great, valet parking was awesome, you can come and go as you please. Complementary breakfast was also great. Would recommend!
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 25일
Thank you for your review, Kelsey. It's wonderful to hear that you and your fiancé had such a positive experience, even during a brief stay. We're delighted that you loved the hotel, found the gym to your liking, and appreciated the convenience and service of our valet parking. It's also great to know that the complementary breakfast added to your enjoyable experience. Your recommendation means a lot to us, and we're thrilled that we could make your stay memorable. We look forward to the opportunity to welcome you back, hopefully for a longer visit next time. Thank you for choosing Residence Inn by Marriott Cincinnati Downtown/The Phelps!

8/10 - 좋아요

Troy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 22일
Thank you for taking a moment to share your positive score, Troy! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

10/10 - 훌륭해요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We went there for a concert in the over-the -rhine neighborhood. This was very close and convenient to the venue. The staff was very friendly and helpful. The breakfast staff even brought my daughter gluten-free bread for breakfast after I indicated that she had celiac.
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 23일
Thank you for sharing your experience, Bonnie. It's wonderful to hear that our location was perfectly suited for your concert visit! We're delighted that you found our team friendly and helpful, as we always aim to make our guests feel welcome and attended to here at Residence Inn by Marriott Cincinnati Downtown/The Phelps. It's particularly heartening to know that our breakfast team was able to accommodate your daughter's dietary needs with gluten-free bread! We understand the importance of catering to such health requirements and are glad we could make your stay more comfortable in this way. We hope to have the pleasure of welcoming you back again soon, whether for another concert or just a relaxing stay. Your satisfaction is our top priority!

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 20일
We’re proud to have earned five stars on your recent visit, Kelly! Thank you and it will be a pleasure to welcome you back to Residence Inn by Marriott Cincinnati Downtown/The Phelps.

8/10 - 좋아요

LeeAnn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and friendly staff
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 8일
It is enjoyable to read our pristine atmosphere and charming team left nothing to be desired for you, LeeAnn! Your rave review is much appreciated by all of us at Residence Inn by Marriott Cincinnati Downtown/The Phelps. Hurry back for another spectacular stay!

8/10 - 좋아요

Dwight

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The complimentary breakfast was very nice with European healthy options. The hotel restaurant had a Mediterranean chicken or salmon dinner that was fantastic! The cook even came out to ask how we liked it. It was very tasteful! The only problem was the high $40/day cost of valet parking PLUS tips. They did not recommend parking on the street because we would inconveniently need to go out and feed the meter. There is a garage down the street that is much less costly, but it's a walk to/from the hotel. Bring body lotion! You get only one tiny tube of body lotion! I was embarrassed to have to go down to guest services to ask for more. There was some construction noise in the AM, but that is understandable. No swimming pool!
2023년 12월에 3박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 27일
Thank you for sharing your experience, Dwight. We're pleased to hear that you enjoyed the complimentary breakfast and the Mediterranean dishes at our hotel restaurant, along with the attentive service from our cook. We understand your concerns regarding the valet parking fee and appreciate your feedback on this matter. We regret any inconvenience caused by the limited body lotion supply and construction noise. Your comments are valuable as we continuously strive to improve our guest experience. We hope to welcome you back to Residence Inn Cincinnati Downtown/The Phelps for another enjoyable stay.

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 26일
Thank you for your five-star rating, Heather! We hope to be your preferred property whenever your travels bring you to the area!

10/10 - 훌륭해요

Teresa 님, Greenup

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was gorgeous, very clean, and wonderful staff. City views were beautiful. First time staying we will definitely stay again.
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 27일
Teresa, we are truly delighted to hear about your recent experience at Residence Inn Cincinnati Downtown/The Phelps. Your kind words warm our hearts, and we're thrilled to know that you found our property to be gorgeous, sparkling clean, and our team to be wonderful. The city views certainly offer a beautiful backdrop, and we're honored that you had such a positive first-time stay with us. We look forward to the pleasure of welcoming you back for more memorable visits in the future.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스
We loved the location to downtown and events there. We had a broken grounded plug in the bathroom though, which we forgot to mention to the staff. Room 310
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 18일
Rebecca, we love that our location was terrific for your travel needs. Thank you for letting us know about that plug and we apologize for the oversight. We will have this resolved immediately. We hope you will be back soon so we can impress you even more!

10/10 - 훌륭해요

Todd

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 14일
We never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future, Todd!

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
area was under construction
답변 제공: HotelMgmt 님, 2023년 12월 14일
Mark, we are grateful for your five stars but apologize if the nearby construction caused you any trouble. We hope it will be complete soon and that we can impress you even further the next time you are in town!

8/10 - 좋아요

Amberly

2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 5일
We appreciate your positive rating and hope to see you again soon for another great stay!

8/10 - 좋아요

Jeremy

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Good location, walkable to Heritage and GABP.
Excellent location, friendly staff, comfortable pillows. Downside, wore furniture, unknown stains and sour milk at breakfast.
2023년 11월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 21일
Thank you for taking the time to review your stay, Jeremy. It's great to hear that you found our location excellent and within convenient walking distance to local attractions. We're also pleased that the warmth of our team and the comfort of our accommodations contributed positively to your experience. However, we're concerned about the issues you mentioned regarding the worn furniture, unknown stains, and the condition of the breakfast milk. Please accept our sincerest apologies for these aspects of your stay not meeting our usual high standards. We have taken note of your feedback and will address these areas immediately to ensure they are rectified. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience in the future.

10/10 - 훌륭해요

Kwame

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 18일
Receiving your top score means a lot to us, Kwame! Thank you and we hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Great stay. The staff was fantastic.
2023년 11월에 2박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 14일
Thank you for your positive feedback! It's wonderful to hear that you had a great stay with us at Residence Inn by Marriott Cincinnati Downtown/The Phelps. We're especially pleased that our team made such a fantastic impression on you. We strive to provide exceptional service and a memorable experience, and knowing that we've achieved this is truly gratifying. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Anita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 12일
Earning five stars from you has made our day, Anita! Thank you and it will be our pleasure to welcome you back.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 11일
Your high rating made us smile and we look forward to welcoming you back through our doors should your travels return you to our area!

8/10 - 좋아요

lucas

2023년 11월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 11일
Your star rating is greatly appreciated, Lucas, and it will be our pleasure to welcome you back!

10/10 - 훌륭해요

Paul S.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was construction going on but that cannot be helped The hotel was very nice.
2023년 10월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 3일
Paul, we appreciate your understanding regarding the construction and are glad to know that you found our hotel to be very nice despite the ongoing developments. We strive to maintain a comfortable and pleasing environment for our guests even when we are making improvements. Thank you for your patience and for taking the time to acknowledge the quality of our hotel. We look forward to the pleasure of hosting you again, hopefully in an even more refined setting once our enhancements are complete.

10/10 - 훌륭해요

Sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 4일
Sarah, it's exciting to learn that you had a great stay! Please revisit soon!

10/10 - 훌륭해요

Sarah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the hotel itself, and staff was very sweet and accommodating. My only complaint was parking. Valet service was available, however our reason for staying left us with the possibility of needing to leave to get to our kid in case of emergency (Any other time we would have utilized the valet service). We were told free off street parking was around, and if all else failed we could park in the parking garage… but we were unsure of where it was.
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 30일
Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you enjoyed our property overall and found our team warm and welcoming. However, we deeply regret the confusion and inconvenience surrounding the parking situation. We understand how crucial it is, especially when there's a possibility of an emergency. We apologize for any lack of clarity. We'll ensure clearer communication in the future so our guests are well-informed and feel at ease during their stay. We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for an even more seamless experience in the future.

8/10 - 좋아요

Donald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great first-time stay!
First time stay here after multiple trips to Cincinnati; received with professional caring and pleasantry by Karen at the front desk. She continued to be helpful with several things. Karen made my stay here outstanding and I will definitely be back.
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 28일
Thank you for choosing to stay with us during your recent trip to Cincinnati! We're elated to hear that Karen made such a significant positive impact on your first experience with us at Residence Inn by Marriott Cincinnati Downtown/The Phelps. Her dedication to offering warm and professional service is truly commendable, and we're glad she was there to assist you throughout your stay. Your kind words mean a lot, and we will certainly share them. We look forward to welcoming you back to Residence Inn by Marriott Cincinnati Downtown/The Phelps!

6/10 - 괜찮아요

Archana

출장 여행
Unfortunately, I did not have a good experience and wouldn’t stay here again.
2023년 10월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 28일
We deeply regret to hear that your stay did not meet your expectations. We are committed to providing the best experience for our guests, and it saddens us when we fall short. We would truly appreciate further feedback on what aspects of your stay were unsatisfactory, so we can address them and ensure they are improved for future guests. Your feedback is invaluable to us, and we hope you'll consider giving us another opportunity to serve you better soon.

8/10 - 좋아요

Denis

2023년 10월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 10월 26일
Thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

8/10 - 좋아요

jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel has spacious nice rooms and the breakfast has a hint of european healthy items. The room was noisy with freeway sounds during the night though. The interior lobby is quite nice and the reservation staff was really terrific. We enjoyed our stay very much and will return to this property.
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 25일
Thank you for sharing your review. We're delighted to hear that you appreciated the spaciousness of our rooms and enjoyed our breakfast selections. It's great to know that our lobby and reservation steam made a positive impact on your stay as well! We do regret to hear about the noise disruptions from the freeway. Your comfort is important to us, and we'll explore ways to enhance the soundproofing for our guests. It's heartening to know that you enjoyed your stay and plan to return. We're looking forward to welcoming you back and offering an even more seamless experience here at Residence Inn Cincinnati Downtown/The Phelps!

10/10 - 훌륭해요

Mark 님, Celina

2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 11일
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Mark.

8/10 - 좋아요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice suites!
2023년 9월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 19일
Thank you, Julia! We're delighted to hear that you enjoyed our spacious suites here at Residence Inn by Mariott Cincinnati Downtown the Phelps. We always strive to provide comfortable and welcoming accommodations for our guests. We hope to welcome you back again soon to impress you even further!

10/10 - 훌륭해요

Wilfredo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Within walking walking distance of both ballparks, literally a 2 block walk down to the waterfront and you're there!
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 18일
Thank you for your wonderful review, Wilfredo! We're thrilled to hear you enjoyed our prime location, just a short two-block stroll from both ballparks and the waterfront. It's always our pleasure to offer guests the convenience of being so close to these attractions. We hope to welcome you back soon for another memorable stay here at Residence Inn Cincinnati Downtown/The Phelps.

6/10 - 괜찮아요

Roberta 님, McAllen

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is good. The property is very run down. We only received one bath towel for 2 people. The hotel is pricey. The staff were very noisy and helpful
2023년 10월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 18일
Thank you for sharing your feedback, Roberta. We're pleased to hear you found our location to be convenient. However, we sincerely apologize for the oversight regarding the towels and any disturbances caused by our staff. We understand your concerns about the property's condition and we're continuously working to improve our guest experience. Your feedback is invaluable as it helps us identify areas where we can better serve our guests. We hope for the opportunity to welcome you back and deliver a more seamless experience in the future.

10/10 - 훌륭해요

Beverly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay.
Good beds. Super clean. Convenient to I75
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 14일
Beverly, we're delighted to hear you found comfort and convenience during your stay with us at Residence Inn by Marriott Cincinnati Downtown/The Phelps! It was a pleasure having you as our guest, and we appreciate your top score. Please hurry back soon!

10/10 - 훌륭해요

Luke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was nice and big,clean full fridge ,nice kitchen area in the room
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 4일
Luke, it's a delight to hear that the spaciousness and cleanliness of our rooms, along with the well-equipped kitchen area, hit the mark for you here at Residence Inn Cincinnati Downtown/The Phelps. We're thrilled that you enjoyed a 5-star experience with us and hope to have the pleasure of welcoming you back to [Hotel Name] for another splendid stay in the future.

10/10 - 훌륭해요

Seth

2023년 9월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 10월 19일
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Seth.

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed at this hotel several times and always have a great experience with a very friendly staff. The only drawback is the heavy construction starting early in the morning in a building very close to our room.
2023년 9월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 28일
Thank you for taking the time to review us, Denise, and for your continued loyalty to Residence Inn Cincinnati Downtown/The Phelps. We're delighted to hear that you've consistently had a great experience with our friendly team and cannot wait to celebrate them! However, we sincerely apologize for the inconvenience caused by the nearby construction noise. We understand the importance of a peaceful environment, especially during the early hours, and we appreciate your understanding. We'll take note of your feedback and will do our best to address the issue. Looking forward to welcoming you back soon, and we hope your next stay will be even more enjoyable.

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 9월 14일
Your excellent score is greatly appreciated. Thank you and we can't wait to host you again, Larry!

10/10 - 훌륭해요

aimee

2023년 9월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 9월 15일
We're proud to have earned your top score. Please come back soon, Aimee!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 11일
It's exciting to learn that you had a great stay! Please revisit soon!

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 10일
We are humbled to have earned your perfect score, Martin! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

8/10 - 좋아요

Cheryl

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
lots of noisy construction that I was not informed of ahead of time. Bed and bath were pretty dirty...hair :(
답변 제공: Hotelmgmt 님, 2023년 9월 6일
Cheryl, I sincerely apologize for the inconvenience you faced during your stay. It's essential for our guests to be informed of any ongoing construction, and I deeply regret that this oversight affected your experience. Furthermore, cleanliness is paramount to us, and the situation you described is far from our standards. I'll be addressing your feedback with our housekeeping team to ensure such issues are not repeated in the future. I truly hope you'll give us another chance to redeem ourselves and provide the quality stay you deserve.

10/10 - 훌륭해요

teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was all the things that you would want your stay to be ...organized ,friendly.just a pleasant stay,,,,,,,,,
2023년 9월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 6일
Thank you, Teresa, for your kind words. We're delighted to know that your stay with us at Residence Inn by Marriott Cincinnati Downtown/The Phelps met all your expectations. Our team is committed to providing organized, friendly service to ensure a pleasant experience for our guests. We're grateful for your feedback and hope to welcome you back soon!

10/10 - 훌륭해요

April

2023년 9월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 26일
There is nothing better than earning five-stars from a valued guest, April! Thank you and we hope to see you again soon.

10/10 - 훌륭해요

Stefano

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff.
2023년 8월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 21일
Our team will be happy to know that their excellent service left a lasting impression on you, Stefano! Thank you for the kind words, and we hope to see you again soon at Residence Inn by Marriott Cincinnati Downtown/The Phelps.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 19일
It's exciting to learn that you had a great stay! Please revisit soon!

10/10 - 훌륭해요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff went above and beyond. They were very friendly and helpful.
2023년 8월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 18일
Thank you, Cathy, for taking the time to share your feedback. It's heartwarming to hear that our staff made such a positive impact on your stay. We pride ourselves on our team's commitment to excellent service, and it's wonderful to know they delivered. We hope to have the pleasure of welcoming you back soon!

10/10 - 훌륭해요

Janet

2023년 8월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 8월 19일
Thank you for your top score, Janet! We look forward to your next stay with us at Residence Inn by Marriott Cincinnati Downtown/The Phelps.