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소네스타 ES 스위트 신시내티 - 샤론빌 웨스트 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 445개" "
평점 8 - 좋아요. 1003개 이용 후기 중 255개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 106개" "
평점 4 - 별로예요. 1003개 이용 후기 중 96개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 101개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

seung seok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
2019년 2월에 5박 숙박함
답변 제공: A. Williams 님, 2019년 3월 6일
Thank you for choosing to stay with us and for leaving a kind review. We appreciate your business and look forward to you staying with us again in the near future.

10/10 - 훌륭해요

최재원

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 5박 숙박함
답변 제공: Albert W 님, 2018년 2월 5일
Thank you for choosing to stay with us and leaving the great review.

6/10 - 괜찮아요

Shaylyn Rachelle

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property was outdated. Our room had structural issues (the floor slanted). Having the kitchen and living area was nice. I’m not sure I would stay here again.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Shaylyn,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 - 좋아요

Kànika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Kanika,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville West and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear David,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 - 너무 별로예요

rebecca

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
So many stains on the carpet it was disgusting. Lots of dirt and dust. Smoke burns all over everything. Couches stained up with who knows what
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Rebecca,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Dieter

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went to the room and within five minutes found multiple hairs in the bed and bathroom. When we pulled the sheets off the bed a large dead bug fell onto the floor. My wife left the room, got in the car and had a breakout for the stress of the room. We ended up moving to a Holiday inn 21 minutes away.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Dieter,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Brenda

출장 여행, 가족 여행
Room was affordable, nice and clean. Very friendly and helpful staff
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Brenda,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 - 너무 별로예요

Alyssa

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were party’s , fighting , drunk kids throwing bottles everywhere at other people, they had guns one had a gun to a women’s head as she’s screaming to shoot her, it’s unsafe and not okay the staff and police did not help whatsoever
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Alyssa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 - 별로예요

Deena

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled terrible like cigarettes or burnt food, carpet felt dirty/sticky, there were large groups of people yelling in the parking lot and racing cars past the parking lot all hours of the night - unsafe environment. The cops were present on the property several times both in Friday and Saturday. We had no wash cloths but attendant at desk was nice and gave me a couple. Tried to get complimentary breakfast during breakfast hours in Sunday and there wasn't any. I do not typically complain but I would not recommend this place to anyone. We will not be back.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 30일
Dear Deena,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 - 너무 별로예요

Terra

별로예요: 청결 상태, 직원 및 서비스
Dirty beds and towels
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Terra,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 - 괜찮아요

Kristina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I really enjoyed the room. It was nice and spacious, we had a really good stay. The only problem we had was the water temperature. The shower never got for me and the sink was too hot. Other than that, the room was great.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Kristina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 - 좋아요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Good location!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Linda,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 - 괜찮아요

Brentton 님, Chicago

Average
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Brentton,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 - 좋아요

Robert

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
There was mold growing out of two vents and the one by the bed also had mold on ceiling room 611 . We noticed that there were no wash cloths in the room. Assuming it was just an oversight I went to the front desk to ask for some and was told by management that there were no wash cloths but they have ordered some. Nice… so we had to use a pot holder as a wash cloth.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Robert,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 - 별로예요

Long

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was wonderful. But the room had ants! In the bathroom kitchen etc. Morning breakfast most of the things were broken. Toaster, pancake machine etc.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Long,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 - 너무 별로예요

Laqueisha

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible experience!!! Had to change rooms because the first room smelled like smoke and urine it was disgusting and we checked out a day early
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 10일
Dear Laqueisha,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Miguel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property smells like weed
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Miguel,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 - 좋아요

Sabrina

가족 여행
별로예요: 청결 상태
Had a smell multipl stains on the furniture was surprised by the police at the door for what they THOUGHT was a party. Other than that cool stay.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 4일
Thanks for your comments.

10/10 - 훌륭해요

larry 님, Dayton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Larry,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Joetta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was not as nice as it used to be but quite. The property needs a lot of upgrades. The rooms most definitely need a lot of work
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Thank you for the positive feedback. We appreciate your loyalty. I can validate your comments about property update and we are in the process to renovate the hotel. Looking forward to seeing you again in future.

2/10 - 너무 별로예요

Ashley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has an 8 star review. Lies! The staff was rude. The room has dust & spider webs everywhere. The garbage disposal, ceiling fan, phone, & dishwasher, didn’t work! The stairs were covered with snow. I have a shoe boot and was afraid. Pictures are deceiving. Don’t stay here.
답변 제공: Management 님, 2024년 2월 21일
Thank you for the feedback. We apologize for any inconvenience. Our housekeeping dept management and staff does an excellent job, however, it would have helped if you would have presented your concerns to the front desk staff for resolution. They could have assigned you a different room.May peace be with you.

2/10 - 너무 별로예요

Tessa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
when we first arrived, we didn’t even have bath towels. I asked for them and we never received them. We never had housekeeping service either. Somebody’s car was going off at 11 PM until 3 AM. They didn’t do nothing about it. People are outside fighting right next to my room and tried breaking in. People are very extremely rude there.. the bedding was dirty
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Tessa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Josh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The people sharing the building were loud and disruptive in to the late hours of the night. Music was being played until 3 am and shouting and stomping from upstairs didn't stop at all.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear Josh,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Ryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff and very nice room
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 16일
Dear Ryan,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville West during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 - 너무 별로예요

Laschelle

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled poorly of cigarettes smoke and my sink had flooded the room plus the bathroom light didn’t work. The Gm was on the property and told me he could not fix the issue I would need to find another hotel.
답변 제공: General Manager 님, 2024년 2월 11일
Dear Laschelle,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Barry

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unfriendly staff highly unprofessional also Felt unsafe
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Dear Barry,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Deborah 님, Mansfield

2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Good afternoon Deborah. Thank you for the positive review. We appreciate your loyalty. I will share your comments with rest of the staff as a reward for their efforts. Please do not hesitate to contact me with suggestions.

6/10 - 괜찮아요

Artamus

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Artamus,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 - 훌륭해요

Kilmer

2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear Kilmer,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville West during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 - 좋아요

Patrick

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Patrick,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Value, Friendly Staff
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Dear Guest,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 - 별로예요

Zachary

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Dear Zachary,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 - 괜찮아요

Corrine 님, Kettering

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Ms. Connie. Thank you for the feedback. We appreciate your loyalty.

10/10 - 훌륭해요

Petr

2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Petr,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 - 훌륭해요

Casey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Casey,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Jamica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Jamica,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Tierra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Tierra,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville West and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 - 별로예요

Bridget

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Shower did not work properly. It forcefully hit the back of the shower wall causing the bathroom to flood. Water stains in the bathroom ceiling. There were stains in the carpet. The bathroom sink only had hot water and the shower only had cold water. They stated that they offered breakfast and were frozen sandwiches.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 4일
Dear Bridget,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Guest,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Vicente

2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 1일
Dear Vicente,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Petr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Petr,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Casey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Casey,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 - 너무 별로예요

Victor

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Victor,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

marrita

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Marrita,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 - 좋아요

EDWARD

좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 25일
Dear Edward,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Joseph

별로예요: 숙박 시설 상태 및 시설
Filled with drug addicts and amenities were bad
The lights in the bathroom didn't work. The toilet didn't work. There were groups of people smoking pot outside of the rooms and so I never got to sleep until 4am. I'm generally happy with Sonesta so I think this is a function of location. I booked the wrong one. But this doesn't excuse the fact that you don't feel safe, it smells, and the hotel patrons have no courtesy. I will absolutely not be booking this hotel location again. It was a miserable experience.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 25일
Dear Joseph,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Samantha

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 21일
Dear Samantha,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Jeffrey,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 - 별로예요

Cheryl

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The night staff was rude!! But she probably was over worked. We normally love staying here but this time the first room was clearly smoked it and you get a fine of 250 if your room smells like smoke after When I complained she said she would make an exception and move us. Our next room the hand rail was broken we had no silverware the bathroom door was broken and the kitchen chairs. I only hope we dont get charged the 250 but they make it you can not even report it without getting blamed. I tired taking pictures of stuff we found right away but after being there for a while I did not e even think it would matter. Breakfast is good you never know what you will find so if you like something take it for the next morning. I love their coffee bar though and most of the staff is nice.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Cheryl,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager