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우드스프링 스위트 신시내티 페어필드 여행 후기

2.5 out of 5
우드스프링 스위트 신시내티 페어필드
6725 Fairfield Business Center Dr, Fairfield, OH

이용 후기

5.0
평점 10 - 훌륭해요. 297개 이용 후기 중 43개" "
평점 8 - 좋아요. 297개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 297개 이용 후기 중 47개" "
평점 4 - 별로예요. 297개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 297개 이용 후기 중 126개" "

5.4/10

청결 상태

5.8/10

직원 및 서비스

4.0/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Jamie

The room smelled like cigarettes and body odor. There was a pair of boxers behind the bathroom door, a sock on the shower rack, and when I open the blinds to open the window to try and air the room out there is an empty Red Bull can behind the blinds. Then the fire alarm went off at 12:50 am for 10 minutes and proceeded to have the alarm go off, randomly the rest of the night and morning. The only good news is since my room was next to the elevator that didn’t bother me as much as everything else.
2024년 4월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 4월 21일
Thank you for taking the time to complete our online survey regarding your recent stay at Woodspring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out. We hope for an opportunity to properly host you in the future.

2/10 - 너무 별로예요

Kamrin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awful experience will never be back. Room was insanely disgusting lol had to be bed bugs there before seen white powder (treatment for bed bugs) on the base boards behind the bed smh. Room was dirty, had left over crumbs in the bathroom, staff was rude and not at the desk ever. Phone never worked
2024년 4월에 2박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 4월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the condition of your room on your recent visit. I have shared your feedback with Housekeeping to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 - 너무 별로예요

Craig

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was extremely dirty and there were bugs in our room
2024년 4월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 4월 15일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Your feedback about your stay at Woodspring Suites is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon.

2/10 - 너무 별로예요

Jon 님, Acworth

I started a case and I’m awaiting a refund. *I WAS TURNED AWAY AND DID NOT STAY THERE*. Lady working was stressed out. Housekeeping staff called in sick and no rooms were clean and ready. She told me to call Expedia for refund. I stayed elsewhere.
2024년 4월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 4월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with the front desk to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 - 별로예요

Amity

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rude workers but run down
2024년 3월에 7박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 4월 9일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the condition of our hotel on your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 - 좋아요

Skylar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 4월 6일
We would like to thank you for taking the time to complete our online survey about your stay with us. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

2/10 - 너무 별로예요

weijin

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 4월 6일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay with us on your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 - 너무 별로예요

Kiara

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No good
2024년 3월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 4월 1일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I would like to discuss with you what we can do to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 - 괜찮아요

Amity

별로예요: 직원 및 서비스, 편의 시설/서비스
Staff unfriendly and rude
2024년 3월에 7박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 4월 1일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding to the condition of you room on your recent visit. I have shared your feedback with Maintenance to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 - 별로예요

Juan

별로예요: 청결 상태
2024년 3월에 7박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 3월 14일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of your room. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out.We hope for an opportunity to properly host you in the future.

2/10 - 너무 별로예요

Lori

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived I was told that I had no reservations. Originally I was planning on staying 2 nights but had called and canceled the first night but let the person that I spoke with that I would be staying the second night. After being told that I didn’t have a reservation I asked if there were any available rooms for the night and the desk person gave me a key so I could check the room out. The hallway leading to the room was filled with the smell of skunk . The room itself was awful. A broken torn apart stove, a broken down bed with no bedding, holes in the walls and floor. I couldn’t believe that this room was to be rented. Highly displeased
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 11일
We do apologize for any inconvenience experienced during your stay. We truly hope you give us another opportunity to give you an enjoyable stay

2/10 - 너무 별로예요

Nathaniel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The dirtiest, bug infested nasty place I have ever stayed. There was a guy cutting another guys hair in the hallway. I checked out immediately after seeing the room. I hope to see a refund.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 11일
We do apologize for any inconvenience experienced during your stay. We truly hope you give us another opportunity to give you an enjoyable stay

4/10 - 별로예요

Barry

별로예요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 2월 23일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We are working hard to resolve the issue.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out. We hope for an opportunity to properly host you in the future.

2/10 - 너무 별로예요

Twylia

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Front desk told me to inspect the room prior to check in. Thank God because I opened the door to my room and roaches scattered. Promptly left to another hotel.
2024년 2월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 2월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding The Roaches on your recent visit. I have shared your feedback with Maintenance to better handle these types of situations differently in the future. We are working hard on resolving this issue. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Glenna WeatherfordWoodSpring Suites Cincinnati Fairfield

4/10 - 별로예요

Julie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 2월 7일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Glenna WeatherfordWoodSpring Suites Cincinnati Fairfield

2/10 - 너무 별로예요

Lindsey

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We walked in and found people lying in the hallway, sitting outside of their rooms, they were clearly under the influence. Walking in the smell of marijuana was evident. The first room was obviously dirty, the second room when we opened the door had roaches in the sink and there was a person in the bathroom. We left immediately, it was filthy and unsafe.
2024년 1월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 1월 15일
Lindsey, Thank you for taking time to send us a review. I am so very sorry for the experience you had while at our hotel. We are working hard on fixing all the issues you mentioned and hope that you will be willing to give us another chance when you are in town

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good staff, not sure short term stays
Staff were outstanding, rooms were very basic and mostly long term residents. Problem I had was there were many roaches. Not good
2024년 1월에 3박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 1월 10일
Dear Guest,Thank you for taking the time to fill out the review. I want to say first off that we here at Woodspring Suites try to make everyone feel like they are at home when staying with us. We do apologize that you had to deal with roaches in your room and we are working very hard to eliminate them from the hotel. We do truly hope that you give us a chance to give you a better experience the next time you are in the area.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2024년 1월 2일
Good Afternoon John,thank you for you staying with us! We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again

2/10 - 너무 별로예요

Billy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
JUST RUN...
One if the most disgusting places ive ever attempted to stay a. I checked in about 7 by 10 i was out. Carpets appear to not have been cleaned in at least 5 years, the first unit they gave me had not even been cleaned, trash in it dirty towels an wash clothes bed still a mess. Everything has cigarette burns on it from the counters to the tubs, no stopers in the sink or tub, toilet paper that might as well been tree bark, stains everywhere, no chance you ever wanted to take your shoes off. The clientele was sketchy an thats being polite, the entire halls reeked of weed an it rolled right into your door, all doors appeared to have been damaged due to attempted force entry at some point. It didnt feel safe at all, the reviews for this property that I read, well they must be done by the owners, because no way anyone who actually stayed here gave it anything less than a 1 an if zero or negitive was an option I would have given it that. Please dont bring your family an especially children to thos place, you will surely leave ill! Nothing was sanitary!
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 25일
We do apologize for any inconvenience experienced during your stay. We truly hope you give us another opportunity to give you an enjoyable stay.

6/10 - 괜찮아요

Terry

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Upon checking in police had to be called for a domestic ambulance had to be called for domestic next morning fire alarms went off for fire in a room Very unpleasant unsafe feeling staying there
2023년 12월에 2박 숙박함
답변 제공: Glenna Weatherford 님, 2023년 12월 19일
We do apologize for the inconvenience this may have caused. We take the safety of our guests very seriously here at the Woodspring Suites. Our smoke detectors are very sensitive and from time to time a nice hot shower will set them off. We truly hope you give us another opportunity to give you an enjoyable stay

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible, stay away
This is an extended stay hotel where people live there, the elevator smelled like weed ans so the hallway. The vinyl on the kitchen was all peeled off and the floor super sticky, the bathroom shelf dirty. The microwave light was on all the time even when the door was close, overall, this place is in need of an update and it needs to be advertised as extended stay. I would never stay here ever again, I regreted all night not packing my stuff back and check in on a nearby more decent place.
2023년 12월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2023년 12월 18일
I do apologize for the condition of your room. We are working hard at correcting issue that we have here at our hotel. I will get with housekeeping and Maintenance to resolve these issuesGlenna WeatherfordGeneral Manager

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 21일
Thank you for the perfect 10/10 rating Alison! We hope to see you again soon.

2/10 - 너무 별로예요

Juanita

2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 21일
We do apologize for any inconvenience experienced during your stay. We truly hope you give us another opportunity to give you an enjoyable stay

6/10 - 괜찮아요

Elizabeth

별로예요: 직원 및 서비스
No smoking room
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 21일
We do apologize for any inconvenience experienced during your stay. We truly hope you give us another opportunity to give you an enjoyable stay.

2/10 - 너무 별로예요

Zachary

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very nasty.
2023년 11월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2023년 12월 8일
Dear ZacharyThank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Glenna WeatherfordWoodSpring Suites Cincinnati Fairfield

10/10 - 훌륭해요

Alison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice , clean and cozy . Nice staff.
2023년 11월에 2박 숙박함
답변 제공: Glenna Weatherford 님, 2023년 12월 8일
Dear AlisonThank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Glenna WeatherfordWoodSpring Suites Cincinnati Fairfield

10/10 - 훌륭해요

Lydia

2023년 10월에 25박 숙박함
답변 제공: JN 님, 2023년 11월 27일
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future.

6/10 - 괜찮아요

Alisa

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
I wouldn't stay again
The location isn't that great. Not a lot of restaurants or gas stations around the area. The rooms were odd. Metal bed frames, no lamps, older tv, old carpet, no coffee pot. There was a refrigerator, stove (no oven) and microwave. Only one sheet on the beds to cover up with. No blankets so bring your own!! Halls were noisy and the whole place smelled like weed. A lot of dogs during our stay. There was a large hole cut out in the wall behind the room door for some reason. I killed a roach in the bathroom. 2 towels and 2 washcloths only. The girl at the front desk was nice during check in. I just wouldn't recommend this hotel. It was cheap so I guess you get what you pay for.
2023년 11월에 2박 숙박함
답변 제공: Glenna Weatherford 님, 2023년 12월 8일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our housekeeping staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Glenna WeatherfordWoodSpring Suites Cincinnati Fairfield

4/10 - 별로예요

Dawn

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bug problem
The stay was okay but the room had roaches and i couldnt even eat my pizza i left the room
2023년 11월에 1박 숙박함
답변 제공: Glenna Weatherford 님, 2023년 12월 7일
Good morning Dawn, I do apologize for the condition of your room. We are working on getting this issue resolved

2/10 - 너무 별로예요

Lance

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First off, this is NOT a conventional hotel and that needs to be made obvious! Its an extended stay! People LIVE there for periods of time. The lady at the front desk was very kind and professional, but thats as good as it gets. When i went to the room, i noticed the pillow wasnt even placed properly. There was some kind of tissue unflushed in the toilet. A wash clothe was just tossed on a shelf, and worst of all a dead bug on the floor. Then on the wall was a roach crawling! That was ENOUGH for me and my wife to turn and leave!
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Bob

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tried calling 5 times on my way into town to find out about early check in. Showed up to a sign that said "On break" be back in 30 minutes. Came back later, the guy at the desk didn't even other to take his headphones off and told me no early check ins. Showed back up at 3, the whole place smelled of weed. There was no comforter on the bed and the pillowcases were plastic. There was no way to secure the door as half the latch was missing. Maintenance guy, came in without knocking. Thank goodness I was fully clothed. If you just want a cheap room to sleep in, I've seen worse, but not much. Staff seemed indifferent to my visit.
2023년 11월에 1박 숙박함
답변 제공: JN 님, 2023년 11월 9일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with out staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 - 너무 별로예요

Donna

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was infested with cockroaches. The mattress was flat on one side. Two fire alarms went off and fire dept came. No one contacted us about if there was a fire. We left the place and went next door.
2023년 11월에 1박 숙박함
답변 제공: JN 님, 2023년 11월 9일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with out staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: JN 님, 2023년 11월 27일
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future.

2/10 - 너무 별로예요

Dallas

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The a/c unit was blowing air that stunk. The room was supposed to be non-smoking, however the hallway leading up to the room the smell of weed was very apparent. There were roaches in the rooms.
2023년 10월에 6박 숙박함
답변 제공: JN 님, 2023년 11월 9일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with out staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: JN 님, 2023년 11월 27일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I asked for a refund was dirty smelt bad and the bed was broken he informed me he was a manager but couldn't provide me refund statement
2023년 10월에 2박 숙박함
답변 제공: JN 님, 2023년 10월 23일
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 - 너무 별로예요

Joe

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived at the place, no one was at the front desk. A sign said someone was going on break and be back in 30 minutes. Finally showed up, went and looked at one room and it was terrible! Went and looked at another room and thought it was OK but when we got there there was mold in the shower. Hairs in the sink. Refrigerator door was gross and there were roaches crawling on the wall. Nastiest place I have ever seen in my life.
2023년 10월에 1박 숙박함
답변 제공: JN 님, 2023년 10월 23일
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 - 너무 별로예요

Nick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: JN 님, 2023년 10월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

10/10 - 훌륭해요

Edward

2023년 9월에 1박 숙박함
답변 제공: JN 님, 2023년 10월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 - 너무 별로예요

Deborah

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: JN 님, 2023년 10월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: JN 님, 2023년 10월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

4/10 - 별로예요

Manuel

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They must improve service, cleaning and replace electronic media.
2023년 10월에 1박 숙박함
답변 제공: JN 님, 2023년 10월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 - 너무 별로예요

Donald

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was horrible. The rokms smell like urine. The carpets are filthy. The room was bot exceptionally clean. They charged neay $500 per week. They do not clean the rooms at all during your stay. You have to take out your own garbage, get your own linens from the front desk (if you can find someone there). The staff are never in the feont office. The office is not staffed between 11pm and 7am. You have to call a number and they decide if it is an emergency they will deal with. Most of the building entry doors are broken and do not lock. Anyine can get into the building.
2023년 8월에 7박 숙박함
답변 제공: JN 님, 2023년 10월 23일
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 - 너무 별로예요

Nick

2023년 8월에 3박 숙박함
답변 제공: JN 님, 2023년 10월 27일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 - 너무 별로예요

Rudelania

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Salieron cucarachas, el microondas estaba roto, la llave del baño cuando se abre salía agua por todos lados, faltaba el tubo del papel de baño y desde que entramos y vimos todo esto reportamos y fui otra vez a reportar al otro día y la persona que fue a reparar estaba alarmada por eso, ellos saben muy bien cómo están sus habitaciones. A TODOS LOS QUE VAN A ESE LUGAR LES RUEGO QUE CHEQUEE MUY BIEN PARA QUE LUEGO NO LES DIGAN QUE USTEDES DAÑARON ALGO Y HAGAN VIDEOS COMO HICIMOS NOSOTROS.
2023년 9월에 3박 숙박함
답변 제공: JN 님, 2023년 10월 27일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 - 너무 별로예요

Atta A

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is infested with cockroaches and the carpets and facilities need deep cleaning Fire alarm also kept going off at night which was quite annoying
2023년 8월에 14박 숙박함
답변 제공: JN 님, 2023년 10월 27일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - 훌륭해요

rocard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Every thing its was good
2023년 9월에 1박 숙박함
답변 제공: JN 님, 2023년 10월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 - 너무 별로예요

jerusha

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room had two roaches
2023년 8월에 1박 숙박함
답변 제공: JN 님, 2023년 10월 23일
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
Floors were disgusting. Literally only stayed the night because we carried everything to the room already. Place was dirty everywhere. Someone tried to steal our car the next morning as we were checking out early. Had to get towed.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

juan lovo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함