외관

홀리데이 인 익스프레스 호텔 & 스위트 알바라도, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 457개 이용 후기 중 217개" "
평점 8 - 좋아요. 457개 이용 후기 중 133개" "
평점 6 - 괜찮아요. 457개 이용 후기 중 54개" "
평점 4 - 별로예요. 457개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 457개 이용 후기 중 25개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

ariel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great. I just missing toothpaste
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Thank you so much for your wonderful feedback.We look forward to having you stay with us on your next visit to the area.

10/10 - 훌륭해요

Filiberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
En general el hotel cumple las expectativas.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Muchas gracias por tus maravillosos comentarios.Esperamos que se quede con nosotros en su próxima visita a la zona.

4/10 - 별로예요

Caitlyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The outside of the property was great. But once I got to my room there were multiple issues- broken tiles in the bathroom, decent size holes in the carpet, even what looked like blood on the wall in the bathroom. I probably would not stay here again. If I could get a refund I would request one
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Thank you for your feedback.We appreciate pointing out where we have stumbled and will work on getting better.

10/10 - 훌륭해요

Filiberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo bien
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Muchas gracias por tus maravillosos comentarios.Esperamos que se quede con nosotros en su próxima visita a la zona.

10/10 - 훌륭해요

jose abraham

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Thank you so much for your positive feedback about your stay.We look forward to your next visit to the area.

10/10 - 훌륭해요

Tracey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff at this location were friendly, available, and timely. The elevator is slow and the washer didn’t work. Other than that this was a great place to stay in Alvarado. Breakfast was good and the cook was so kind. Everyone here was super helpful.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Thank you so much for your positive feedback about your stay.We look forward to your next visit to the area.

2/10 - 너무 별로예요

Shantrell

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The bathroom door would not stay open, tiles were loose on the floor, the door where the fridge was would not close. The room felt in disrepair.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Christian

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great for the holidays.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Ty

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Noisy due to the construction on the freeway side that we stayed on. Also seemed a little run down, loose floor tiles in the bathroom, I tripped twice on the corner edge were the carpet and the tile joined together in the kitchen area, just believe it’s time for a “remodel”
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

Soledad

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Room was dirty when we checked in they gave me a toilet boil brush with no spray or anything to do myself said they couldn’t do anything since housekeeping was gone for the day. Carpet is filthy, comforters smelled bad, we went for an event and booked 5 rooms total, 2 were cancelled one day before stating there was a pipe broken but they had clearly overbooked. In a suite we got the AC was not working. Housekeeping went once in 4 days to clean room when twice I told him we needed trash taken out and bathrooms cleaned.
2023년 10월에 4박 숙박함
답변 제공: General Manager 님, 2023년 11월 26일
Thank you for taking the time to submit your review of our property.I am so terribly sorry for the opportunities that you had experienced during your stay.If you have an opportunity, I would welcome a chance to speak with your directly about your issues.Thank you once again and we hope to be able to win your business back for the future.

10/10 - 훌륭해요

Filiberto

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Las habitaciones limpias, todo lo necesario para una buena estancia.
2023년 10월에 1박 숙박함
답변 제공: Alvarado Staff 님, 2023년 10월 31일
Thank you for your great review. We enjoyed having you stay with us!

2/10 - 너무 별로예요

Soledad

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
So many things gone wrong but here are a few, I had 5 rooms reserved since 6 weeks ago. Got there and only 3 were available. They overbooked and tried saying there was a leak in a room but told everyone the same story when there was no leak. Rooms were disgusting, toilet was still dirty and was given a brush to clean myself since housecleaning had left already. No spray until I asked again. Housekeeping went once (we were there 4 days) talked to some guy twice told him to please clean our room and at least give us clean towels he seemed confused and said ok, still didn’t clean rooms nor give us towels or throw trashes out. There was a large spider in one of our suites and small bugs in our room. Comforter smelled funky, carpets absolutely disgusting that my daughter was not allowed to play on the floor
2023년 10월에 2박 숙박함
답변 제공: Alvarado Staff 님, 2023년 10월 31일
Hi Soledad,Thank you for the review. Unfortunately it appears you were a little misinformed. We did in fact have roof damage from the storm prior to your arrival which in fact did cause some of our rooms to be placed out of service on a weekend when we were full. When this happens some reservations have to be moved to another location. I do see however all the rooms under your name were all kept here at our hotel. I do wish you had brought to our attention your issues with the carpet and room cleanliness when you spoke to our executive housekeeper so we could have addressed those while you were staying with us.

10/10 - 훌륭해요

Norlang 님, Pacifica

2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
Thank you so very much for your kind words about our hotel and the staff here at the Holiday Inn Express in Alvarado. We look forward to having you stay with us on your next stay in the area.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 17일
Thank you so very much for your recent stay at Holiday Inn Express & Suites, Alvarado Texas.We appreciate your kind words about the level of service we provided during your stay.We look forward to having you enjoy our hospitality on your next visit to our area.

10/10 - 훌륭해요

Heather

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 26일
Thank you so very much for taking the time to let us know about your stay.We appreciate the response and look forward to hosting you for any opportunities for you staying with us.

10/10 - 훌륭해요

Martha

2023년 10월에 1박 숙박함
답변 제공: Alvarado Staff 님, 2023년 10월 31일
Thanks for the great review Martha!

6/10 - 괜찮아요

Jason

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Kinda ok
Check in was easy and friendly. Room doesn't have any USB charging ports. Hotel has a stinch overall that's kinda hard to explain. Breakfast was great!
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Thank you so very much for your feedback. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

6/10 - 괜찮아요

Jessica

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was really friendly and the beds were comfortable. The hotel definitely needed an update. The walls in our room were stained and/or scuffed. It smelled liked mildew and we noticed the lamps and bathroom fixtures were rusting. The tile in the bathroom was loose and didn’t have grout. The floors were uneven. It was right next to the highway and was really noisy. The area wasn’t in very good shape either.
2023년 10월에 1박 숙박함
답변 제공: Alvarado Staff 님, 2023년 10월 31일
Thanks for your review Jessica. We hope you give us another try once our renovation is complete, I think you will be impressed.

10/10 - 훌륭해요

Kelli

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, nice hotel
Front desk was great. AC in our room did make a loud noise but tolerable. Great TV channel selection. Clean room. Would stay again.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Thank you so very much for your feedback. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

10/10 - 훌륭해요

Elliott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Thank you so very much for your feedback. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

10/10 - 훌륭해요

Alfredo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Thank you so very much for your feedback. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

10/10 - 훌륭해요

Paula 님, Benton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was spot on with dinner recommendations. They were also very accommodating.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Thank you so very much for your feedback. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

2/10 - 너무 별로예요

Telma

가족 여행
별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Thank you so very much for your feedback. We are sorry that we did not meet your expectations during your most recent stay with us. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

10/10 - 훌륭해요

Sheena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Alvarado Staff 님, 2023년 8월 31일
Thanks for the great review Sheena. We enjoyed having you stay with us and look forward to your coming back again.

10/10 - 훌륭해요

RUTH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Thank you so very much for your feedback. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

4/10 - 별로예요

manira

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was super dirty, and both beds with a lot of hair like dog hair. I think they didn't change the sheets from the previous guest. The room is not expensive but also not cheap to be in such poor condition
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Andrea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reqlly dirty. Smells like mold everywhere. Carpet dirty and bugs. Worst than a motel. I had to leave
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buenas sus intalaciones
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Tiano

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We checked in and there was blood on the sheets in an unclean room, I had to go downstairs to get new sheets. Upon returning we found out the AC was broken, the shower wasn’t working, and there were chips and other items in the room which was still dirty.
2023년 6월에 1박 숙박함
답변 제공: Alvarado Staff 님, 2023년 6월 16일
We're so sorry your stay was not up to our standards. I have shared this with our team to make adjustments. I hope you give us another chance to earn your loyalty.

10/10 - 훌륭해요

Audra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was very comfortable and the bathroom was quite spacious. I was worried that the road noise would disturb our sleep but it was very quiet and we drifted off without issue. This was a very enjoyable stay.
2023년 5월에 1박 숙박함
답변 제공: Alvarado Staff 님, 2023년 5월 24일
Hi Audra,I'm so happy to hear you enjoyed your stay with us and we exceeded your expectations. We hope you will stop by again on your next visit. Until then safe travels.

10/10 - 훌륭해요

LeAnn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and clean, comfortable and friendly greeters.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 23일
Thank you so much for your kind words about our hotel. We look forward to having you when next you visit the area.

10/10 - 훌륭해요

Alejandro

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Super
Muy Bien Todo, no ruido, breakfast muy bueno
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 14일
Gracias por las amables palabras. esperamos tenerlo en nuestro hotel en el futuro.

8/10 - 좋아요

Chelsea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Overall I really enjoyed staying here with my husband! The part I was most impressed by is the front desk staff. I left some items in my room after I checked out and Shauna was kind enough to confirm they had them and help to get them shipped to me. Since I live several hours away. She was so kind and went above and beyond. Highly recommend staying here.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 8일
Thank you so very much for providing us with incredible feedback. We do appreciate the time you have taken to let us know how we did. We look forward to your return to the area and hopefully staying with us again.

4/10 - 별로예요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
A/C problem
A/C in the room did not work correctly. Only one side of the vents blew air.
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 24일
Thank you so very much for letting us know of the issue with your room. We are sorry that there was an inconvenience. We work hard to make sure our guests stay is comfortable We are always looking at ways to improve our product.

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: General Manager 님, 2023년 4월 20일
Thank you so very much for your kind and thoughtful review of our hotel. We look forward to having you again when traveling to the area.

8/10 - 좋아요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. Very convenient. Helpful staff.
답변 제공: Shauna 님, 2023년 4월 17일
Thanks for the great review. We enjoyed having you here.

8/10 - 좋아요

Clifford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful view.
2023년 4월에 1박 숙박함
답변 제공: Shauna 님, 2023년 4월 17일
Thank you for the nice review Clifford.

2/10 - 너무 별로예요

Edward

좋아요: 청결 상태
별로예요: 직원 및 서비스
I was there at 4 and was supposed to check in, the room wasn’t ready.
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 4일
Thank you for taking the time to let us know about your stay. Unfortunately sometimes, due to business volume and the time necessary to get the rooms clean for new arrivals, all rooms may not be ready at designated check in time. We appreciate your feedback and look forward to another opportunity.

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable, spacious suite, and lots of stores and restaurants within walking distance.
2023년 3월에 2박 숙박함
답변 제공: Shauna 님, 2023년 4월 17일
So happy to hear our hotel was perfect for your needs during your stay.

10/10 - 훌륭해요

Rebecca 님, Lubbock

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk helpful and courteous
2023년 3월에 1박 숙박함
답변 제공: Shauna 님, 2023년 4월 17일
So glad to hear our front desk staff met your expectations Rebecca. We pride ourselves on our friendly staff.

6/10 - 괜찮아요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The beds were too bouncy and a bit saggy in the middle. For one night it was fine.
2023년 3월에 1박 숙박함
답변 제공: Shauna 님, 2023년 4월 17일
Sorry to hear our beds weren't to your liking. Please try us again and I'm sure your next stay will be better.

8/10 - 좋아요

Rebecca 님, Lubbock

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
Room seemed outdated. Very noisy neighbors. Noisy road noise.
2023년 3월에 2박 숙박함
답변 제공: Shauna 님, 2023년 4월 17일
I'm sorry your stay wasn't enjoyable Rebecca. We are expecting a renovation soon. Please give us another try in the future, I'm sure it will be more to your liking.

10/10 - 훌륭해요

Martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Shauna 님, 2023년 4월 17일
Thanks for the awesome review Martha! We enjoyed having you stay with us!

10/10 - 훌륭해요

ravi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It is clean hotel while traveling to take break from driving
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

George

2023년 1월에 1박 숙박함

4/10 - 별로예요

Brad

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room had dirty carpet, AC wasn't working properly.

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Stay was fine. Requested late check out. Was told that was fine. Yet, a man came banging on my door a few min after 11am saying… check out was at 11am. Smh. Not only that. But they put a temp hold on my card and still have not released them back to me and I checked out over 10 days ago
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Front desk was very helpful and efficient. Hotel has not kept up with maintenance and the work they have done, was not done well.
2022년 12월에 1박 숙박함