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엠버시 스위트 바이 힐튼 클리블랜드 록사이드 여행 후기

3.5 out of 5
엠버시 스위트 바이 힐튼 클리블랜드 록사이드
5800 Rockside Woods Blvd, Independence, OH

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 332개" "
평점 8 - 좋아요. 1003개 이용 후기 중 230개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 172개" "
평점 4 - 별로예요. 1003개 이용 후기 중 134개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 135개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

Philip H

가족 여행
The omelet chef was the brightest part of the stay - he enjoys his work and takes great pride in delivering only the best. Unfortunately the clerk we had at check in was on the other end of the spectrum. Our room was never completely serviced - missing bathmat and coffee service was not replenished. The fact that several of the wall mounted hallway lights (which are positioned beside each room door) are hanging very crooked also demonstrates a lack of attention to detail. It is the "little things" that make a lasting impression.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Philip, thank you for sharing your experience. It's heartwarming to know you appreciated the dedicated service from our omelet cook. We regret any shortcomings that might have affected your experience, such as the room service and attention to detail. We always strive to ensure our guests have a flawless stay and your feedback is crucial for our continuous improvement. Remember that we're always ready to address and resolve any concerns during your stay. We hope to have another chance to deliver a more perfect stay.

6/10 - 괜찮아요

KEITH

단체 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First off this place is huge, and it’s owned by Hilton so you would think it would be in tip-top shape. Front desk staff was fine, not uber friendly but not mean either. We had to reserve a 45 minute time for the pool. The pool water was very cloudy and had hair pieces floating. There were ants on the floor in the pool area as well. The restaurant is very over priced, and the soda tastes gross. The breakfast staff was very friendly but breakfast itself was subpar. The only positive I found was the size of the rooms. We have stayed at the Embassy Suites in Canton, which was great, so we came into this hotel thinking it would be great as well and it was not.
답변 제공: Customer Service 님, 2024년 3월 27일
Keith, it’s disappointing to learn your experience didn't match your expectations. Your remarks concerning the pool area and restaurant have been taken into consideration. It seems the highlight of your stay was the spaciousness of the rooms which we're glad you appreciated. Assuring guests a more pleasant experience during their next stay is at the top of our list. Your feedback helps us to identify areas of improvement, and we appreciate your honesty.

2/10 - 너무 별로예요

Alexis

별로예요: 청결 상태, 직원 및 서비스
Bed bug
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Alexis, it's disheartening to hear about your experience. Rest assured, we take such matters of hygiene very seriously and have stringent protocols in place. We'll be sure to conduct a thorough investigation into this matter immediately. We strive to provide superior experiences to our guests and would appreciate a further chance to better serve you in the future.

4/10 - 별로예요

fauveann

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
I had a fanily of 7 and 5 kids two adults i asked for adjoining rooms didnt get that i asked for more towels they only put two in the room for the kids mind you are they supposed to share a towel and rag i asked if i could get more she got smart with my husband and said yall just checked in well we have more than two kids the pool security was ghetto and i didn't like it at all the hotel is beautiful but it bothered me with the low accommodations
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Fauveann, thank you for voicing your concerns. We are sorry to hear that the room arrangements didn't meet your expectations, and we recognize the importance of adequate amenities, especially in a room booked for a larger family. We also acknowledge your dismay at the perceived attitude of some colleagues and assurance around the pool area. We continuously strive to improve our guests' experience and your feedback is valuable for this. We sincerely hope you will give us another chance to showcase our real hospitality standards.

6/10 - 괜찮아요

Jayson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice place very busy Great management staff Major draw back pay to park Really This not downtown
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Jayson, it's great to hear you enjoyed the management team at the Embassy Suites Cleveland Rockside and found our location convenient. We're sorry to hear of your concerns regarding our parking fees. Our parking facilities are designed to provide a secure space for our guests' vehicles. Despite not being located downtown, the structure of our fees allows us to maintain and upgrade these facilities. We appreciate your feedback and hope to see you again in the future.

6/10 - 괜찮아요

caleb

연인과의 여행, 출장 여행
Would have rather stayed somewhere else
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Caleb, it's unfortunate that your stay didn't fully meet your expectations. We strive to provide an enjoyable experience for our guests and clearly, we fell short this time. We would appreciate another chance to provide you with an improved stay should your travels bring you back to our area.

8/10 - 좋아요

Dystany 님, Fort Wayne

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Dystany, thanks for choosing Embassy Suites Cleveland Rockside. It is heartening to note you had a positive experience overall and we look forward to serving you even better next time.

10/10 - 훌륭해요

Daria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They were so friendly and amazing
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Daria, it's wonderful to hear that you enjoyed your stay at the Embassy Suites Cleveland Rockside. We take pride in the friendliness and professionalism of our team members. We're delighted we could make your visit amazing. Thank you for taking the time to share your positive experience. We look forward to welcoming you back!

2/10 - 너무 별로예요

Lakisha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay here was horrible. I would not come back. The staff was Horrible An unconsiderate Messed up my baby's birthday. I'm 😡. Wish I could have went elsewhere. But everything around me was booked. Made me even more upset. I've stayed at a whole lot of hiltons this is the worst yet.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Lakisha, it’s disheartening to hear about your recent experience with us. We strive to make each visit memorable and seem to have fallen short in your case, particularly during such a special occasion. It's disappointing that our team's service didn't meet your expectations and inconvenienced your stay. We do hope to demonstrate the high standards we usually hold ourselves to should you give us another chance.

10/10 - 훌륭해요

Clifton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The omelet chefs are wonderful!! The check in staff was excellent as well. Much better than in previous years.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Clifton, we couldn't be happier to hear of your positive experience at the Embassy Suites Cleveland Rockside. Our culinary team is thrilled to receive your praise for their omelette creations. It's wonderful that our front desk colleagues also made your check-in process smooth. We constantly aim to improve our guest experiences and it sounds like we are on the right track. We appreciate your support over the years and hope to serve you again soon.

4/10 - 별로예요

Rebecca

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The front desk staff were not very nice. They also said we had to reserve a time (it goes in 45 min incriments) to swim in the pool; but never told us this is different for certain days of the week. The "heated" pool was cold! The breakfast was not good. We ordered room service and were told 15 to 20 mins it was an hour and a half and just as bad as breakfast. They messed up our order and supplemented with whatever they wanted and never even took anything off of the bill. My husband who is not picky at all didn't want to finish his...... my sister also stayed here the same time as us and they told her they dropped 1 of her kids' chicken and fries dinner and they said they wouldn't remake it because it was "too late." The parking lot and sidewalks were a sheet of ice and no salt in site. There were kids running around and yelling all hours of the night. The room was spacious and decently clean. Honestly, I could have stayed at the holiday inn and gotten better service and a better experience for half the price.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Rebecca, thank you for sharing your recent experience. It's disappointing to hear the interactions with our team at the front desk didn't meet your expectations and the communication regarding our pool policies was unclear. We also noted your feedback regarding the temperature of the pool and the quality of breakfast and room service. We regret that certain logistical issues affected your experience and we're sorry about the icy conditions outside the hotel which we strive to maintain for maximum guest safety. Your comments regarding noise disturbances are also noted as we aim to offer a calm and relaxing environment for all guests. On a positive note, we're glad that you found the room to be roomy and clean. We value your feedback as we strive to improve. With your guidance, we hope for another chance to exceed your expectations in the future.

10/10 - 훌륭해요

Latasha

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Bar service was terrible was not able to receive out complimentary drinks in time because bar tender left us to serve someone who came after us..was suppose to reimburse my fees never did service was terrible
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Latasha, it's disheartening to learn about your experience at the bar and the subsequent issue with the complimentary drinks. Prompt and unbiased service is a cornerstone of our establishment's values, and we are sorry if you felt otherwise. It's equally concerning to hear about reimbursable fees you mentioned. We urge you to get in touch with our management team to investigate and address these matters. Your satisfaction is important, and we genuinely wish to rectify the oversight.

8/10 - 좋아요

natalia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff in the bar were super friendly. Traveling on business and the event was hosted here so made sense to stay. My room had no shower gel for 2 days and housekeeping did not service my room but thankfully I brought my own. Restaurants nearby if you don't want to eat at the hotel.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Natalia, it's wonderful to hear that you interacted well with our colleagues in the bar at Embassy Suites Cleveland Rockside. We are glad you've chosen us for your business trip and event. However, we apologize that you were faced with a minor issue regarding your room's upkeep and toiletries. Rest assured, we consider this feedback seriously to improve our daily operations. It's also great you could enjoy the varied dining options around us. We hope to have you back soon.

10/10 - 훌륭해요

John 님, Oakville

연인과의 여행
Unique interior and spacious comfortable room
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
John, it's lovely to hear that you found Embassy Suites Cleveland Rockside to be distinctive with plenty of room for comfort. We appreciate your feedback and look forward to having you stay with us again in the future.

8/10 - 좋아요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You need a vehicle to enjoy the area. A few minutes down the road are movie theaters, restaurants and a National Park (hiking, fishing, etc.). If you are not going to rent a car - plan Uber/Lyft into your budget.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Ryan, thank you for staying at Embassy Suites Cleveland Rockside and sharing your tips. It seems like you enjoyed exploring the local attractions, and your advice on transportation options is invaluable for our future guests. We hope to welcome you back again for another visit. Safe travels until then!

10/10 - 훌륭해요

Valencia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Valencia, it's fantastic to hear that your stay at Embassy Suites Cleveland Rockside was amazing. We appreciate your stellar review and sincerely anticipate your next visit with us.

10/10 - 훌륭해요

Easton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was absolutely amazing! Jesse sang to us at breakfast. Front desk staff was very welcoming. Housekeeping made sure we had anything we needed. Excellent experience. Definitely will be staying there again!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Easton, it's great to hear about your excellent experience at Embassy Suites Cleveland Rockside. We're thrilled that our team members' exceptional service, including Jesse's breakfast serenade, added a unique touch to your stay. The commitment of our front desk and housekeeping teams to guest satisfaction is something we take pride in. We eagerly await your next visit!

10/10 - 훌륭해요

Andre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Andre, we're thrilled to hear you had a positive experience at the Embassy Suites Cleveland Rockside. We appreciate your support and look forward to welcoming you back in the future.

8/10 - 좋아요

Brandi 님, Anderson

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My family and I enjoyed our stay. My kids didn’t like that the breakfast options the first day so they wanted to get breakfast elsewhere the next day but otherwise our room was clean and we got what we needed out of our stay. The pool was great as well.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Brandi, it's heartening to hear that you and your family found satisfaction with your stay at Embassy Suites Cleveland Rockside. Your feedback about the breakfast is noted and we appreciate your children's discerning tastes. We're thrilled that you found the room to your liking and our swimming pool added a joyful touch to your visit. We hope that in the future, we have the opportunity to win over your children's breakfast preferences too. Thank you for your comments.

10/10 - 훌륭해요

Bettina L

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thanks for the amazing rating, Bettina!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Embassy Suites Cleveland Rockside!

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Andre, thank you for choosing Embassy Suites Cleveland Rockside and for giving us a high rating. We trust you had an enjoyable stay and we look forward to welcoming you back soon. Your positive feedback motivates our team members to continue offering exceptional guest experiences.

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Susan, thank you for taking the time to rate your stay at Embassy Suites Cleveland Rockside. It's uplifting to see you had a good experience. Your feedback is greatly appreciated and we're looking forward to making your next stay with us even better!

10/10 - 훌륭해요

Sherice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Thank you for the fantastic rating, Sherice!We strive to make all of our guests feel welcome and relaxed during their time at Embassy Suites Cleveland Rockside! We can't wait to see you again soon.

4/10 - 별로예요

Ryan

2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thanks for the feedback, Ryan.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 - 괜찮아요

Ethel

좋아요: 편의 시설/서비스
Nice atmosphere
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Ethel, it's great that you appreciated the atmosphere when you visited. Your feedback is valued and helps ensure we continue to provide the right sort of environment for our guests. We hope to welcome you again in the future for an even better stay.

10/10 - 훌륭해요

Sophie

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Sophie, thank you for the fantastic rating of the Embassy Suites Cleveland Rockside. It thrills us to realize that your stay was an enjoyable one. We're looking forward to welcoming you back in the future.

8/10 - 좋아요

Nicole

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Beautiful hotel with terrible guests
The hotel itself is beautiful. We were there for a company Christmas party. It was the other guests of the hotel that were the problem. Cramming 10+ people in a room and leaving piles of garbage outside the door. Unsupervised kids running up and down the hallways. Just gross and disappointing.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Nicole, thank you for your kind words about the beauty of Embassy Suites Cleveland Rockside. We're glad you had an enjoyable time at your company Christmas party. We apologize if other guests' behaviors disturbed your experience. We strive to ensure a comfortable and peaceful environment for all of our guests and will take your feedback into consideration for future improvements. We hope to welcome you back for a more serene stay in the future.

8/10 - 좋아요

Jamaia

아이를 동반한 가족 여행
The swimming pool registration sucks
2023년 12월에 1박 숙박함
답변 제공: Demetrius 님, 2023년 12월 11일
We are very sorry to hear that you are not happy with our pool registration policy. The policy is put in place to ensure that all of our registered guests are able to enjoy our pool. It is also for the safety and security of our guests. We hope that you will continue to visit with us. Have a great day.

8/10 - 좋아요

Gabriel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The personal from front desk to cleaning are very friendly. Love the 2 room suites. Even with a big party downstairs it was still relatively quiet. The only down side are the out-of control kids running the halls, kicking door's, yelling, etc.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Gabriel, we're thrilled to know you appreciated the hospitality extended by our front desk and cleaning colleagues, as well as the comfort and tranquility of our two-room suites at Embassy Suites Cleveland Rockside. To ensure optimal enjoyment for all guests, we routinely assess our procedures to manage disagreements, such as the one you encountered with children in the halls. We hope for the opportunity to welcome you back for an even better experience.

4/10 - 별로예요

CALVIN

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
Within 5 minutes of being in the room I had to call the front desk and tell them that "this place was nasty and I could not stay there". The amount of large stains on the carpet multicolored stains mind you was unbelievable and that was just as you entered and walked in to the living room area of this suite. The bathroom while I look clean on the surface at first sight was equally disappointing with regard to cleanliness and and it left me wondering "didn't say Hilton on that sign out there?" I could go on but a lot of it would be negative. One bright spot is the staff they were without exception, cordial and professional and immediately responsive. The decisions that made this place unacceptable and unhealthy are probably not decisions that are made by the level of employee that I had contact with. I thank them for making the bad experience not quite as bad.
2023년 12월에 1박 숙박함
답변 제공: Demetrius 님, 2023년 12월 10일
We are very sorry that you were not pleased with your stay. Cleanliness is one of our top priorities. I will speak to the Director of the Housekeeping Department to ensure that this doesnt happen again. Again, thank you for staying with us, and I hope we will have another chance to give you the experience that you deserve. Have a great day.

4/10 - 별로예요

Joel

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nice looking property overall. We were in town for a conference. We wanted to relax in the pool but was dirty (hair and other floating debris) which was disappointing. We tried the restaurant for an evening meal. The food was expensive but the service was slow and the food was just okay. The highlight was probably the breakfast buffet with the made to order omelettes. The breakfast chef was also very pleasant and we had a good time.
답변 제공: Customer Service 님, 2024년 2월 7일
Joel, it's disheartening to hear your recent stay didn't meet expectations. It's unfortunate the pool and our dining experience felt short of your standards. On the bright side, we appreciate your recognition of the breakfast buffet and our accommodating chef. We're always striving to offer the highest quality across all areas and will keep your feedback in mind moving forward. Thank you for taking the time to share your thoughts with us.

10/10 - 훌륭해요

Dejanee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Dejanee, thank you for your perfect rating! We at Embassy Suites Cleveland Rockside are delighted to know you had a terrific stay. We hope to have the opportunity to host you again in the future. Safe travels!

2/10 - 너무 별로예요

Tim

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived at the hotel. The computer took like 10 minutes to boot up. No cart was available to take our luggage upstairs waited for 15 minutes until deciding to make several trips up and down with our luggage We were attending a race and had lots to carry. The carpet in our room had several burn marks/stains. The beds are tiny and very uncomfortable. Tried to take a hot bath but the water was only lukewarm. Every employee other than Aliena sp. Was there to collect a check and did not give a care about whether we enjoyed our stay or not. Needless to say if you are not attending an event that requires you to stay here by all means look anywhere else
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Tim, we appreciate your feedback and regret to hear of the challenges you encountered during your stay. Our intention is to ensure a smooth check-in process and a pleasant stay, so we're sorry the technology delay and unavailable luggage cart didn't meet your expectations. We also acknowledge your dissatisfaction with room conditions and the comfort level of our beds.Also, we're truly sorry that the water temperature was not satisfactory and that your interactions with our team members, except for Aliena, did not meet your expectations. This is certainly not the standard we aspire to.Your insights are crucial to improving our services and we assure you that your comments will be discussed internally for enhanced guest experience in the future.

10/10 - 훌륭해요

Dillon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Grear hotel reasonably priced
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Dillon, thank you for taking the time to share your positive experience. It's delightful to hear that you found the Embassy Suites Cleveland Rockside to meet your needs in terms of value. We hope to have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Larisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort
Very nice, clean and comfortable room
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Larisha, thank you for your fantastic feedback. We are delighted to know that you found the Embassy Suites Cleveland Rockside to exceed your expectations with its neatness and coziness. Your satisfaction is our success, and we hope you'll visit us again soon.

8/10 - 좋아요

Ryan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 2일
Ryan, thank you for rating your stay at Embassy Suites Cleveland Rockside. We're glad to know you had a positive experience with us. We appreciate it and hope to welcome you back in the future.

10/10 - 훌륭해요

Sargis

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thank you for the wonderful rating, Sargis!It's fantastic you enjoyed your time at Embassy Suites Cleveland Rockside so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

4/10 - 별로예요

Helen

가족 여행
별로예요: 객실의 편안함
Do better Embassy Suites
I have stayed at embassy suites in the past and it was an amazing experience so when considering a hotel for my family trip to Ohio for thanksgiving I picked embassy suites for past positive experiences. So first of all I wanted to book a suite with two Queen beds and a couch that opened to a bed so that my stepson had options where to sleep. It seemed that this hotel only had double beds in these types of rooms which is even smaller than a full size bed. How this can be an option for grown adults im not sure. I just got engaged and the bed was not even big enough to share comfortably with my new fiancé and we are small people. We all wound up sleeping in 3 separate beds and the first night was cramped because there was no bedding in the room for the sofa bed. Besides the bedding issues there were multiple fees that they tell you about when you check in. Incidental fee is $75 a night also if you want to check in early they charge you $25 but I do have to say the girl at the front was nice enough to wave that since I told her we had just go engaged. So when we checked in there were multiple issues with the room as if people had stole things off the wall and bathroom which made sense why the high incidental fee also the box springs were showing and ripped and dirty. Finally there were multiple families partying till midnight 1 am next to us that were so loud till very late and I complained and the sound still went on. We will not be staying at this hotel ever again
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Helen, we're truly saddened to hear that your recent stay did not match your previous wonderful experiences. We apologize for the bed sizes not suiting your needs and the lack of ample bedding upon arrival. We take such matters seriously and assure you these issues will be looked into. As for additional charges, we make every effort to be upfront, however, we empathize with your situation and appreciate your patience. We're also sorry about the noise disturbances and understand the frustration such issues can lead us to. We respect your decision, but should you reconsider, we promise to strive for a more satisfactory stay in the future.

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome stay. Very friendly staff especially the breakfast and bar staff. Order your way omlets were great.
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Thanks for the fantastic review, Tracy!It's excellent you had such an amazing stay at Embassy Suites Cleveland Rockside! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

10/10 - 훌륭해요

Raleighsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Raleighsha, thank you for your compliments about Embassy Suites Cleveland Rockside. We're glad you had a pleasant experience and look forward to seeing you again.

4/10 - 별로예요

Morgan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Check in was very chaotic and unorganized. Staff were not very helpful nor pleasant. We will be looking for other options for hotels next time we are in the area. Unexpected 75 dollar deposit upon check in and we were unaware that we needed to make a reservation for the pool ahead of time.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 12일
Morgan, it's disappointing to learn about your recent experience. We understand your frustrations with the check-in process and acknowledge your concerns regarding the unexpected deposit and swimming pool reservations. Our team members strive to provide clear instructions on all requirements and to offer a seamless stay. You should expect better, and we will be using your comments as an opportunity to enhance our guest services. We hope to demonstrate our commitment to your comfort and satisfaction in the future.

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have always enjoyed Embassy Suite when available at locations in our travels. Three issues of concern were: The lack of bedding for the pull out, the ice build up in the mini fridge and the additional charge for parking.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 8일
William, it's wonderful to hear you usually enjoy your stays at Embassy Suites Cleveland Rockside. We take note of your comments, particularly about the sleeping arrangement, the mini fridge and parking cost. Rest assured, we'll examine this feedback to further enhance our guest experience. Your continued patronage is sincerely appreciated, and we look forward to welcoming you back.

8/10 - 좋아요

DOUGLAS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will continue to object to the $10.00 parking fee at the Embassy Suite locations. At this specific Embassy Suites the kitchen was poorly managed. They ran out of juice, food milk and even coffee way before the end of the breakfast hours. We stayed there several days and the selections were the same every day unlike other Embassy Suites we have stayed at.
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 7일
Douglas, thank you for sharing your feedback. At Embassy Suites Cleveland Rockside, we aim to provide the best service possible, and we regret if your breakfast experience did not live up to expectations. While we endeavor to preserve a variety of choices, we appreciate being made aware of the need for wider rotation within our selection. Your concerns regarding parking fees are also noted. We hope you'll give us the opportunity to serve you better in the future.

10/10 - 훌륭해요

James 님, Brighron

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
James, it's wonderful to hear that you had a great experience at Embassy Suites Cleveland Rockside. Our team truly values your feedback and we're looking forward to welcoming you back in the future. Thanks again for choosing us!

6/10 - 괜찮아요

Emily

출장 여행
좋아요: 청결 상태, 직원 및 서비스
I have stayed here several times over the years. The main reason is location to our home office and a few restaurants as well as the separate living/work space from the bedroom. The people are nice, the rooms are clean. The bar/food is a very small menu likely all the short handed staff can handle- and average. Not a place to meet clients for dinner or a sit down meal. Wings burger Quesadilla.. it’s nice to have if you do arrive late or don’t have time to go out to dinner. The breakfast staff is so kind especially the cooks who make your eggs to order. So odd that my room was apparently cleaned - only reason I knew is because I had new towels. The bed was not made, or counters wiped, or new coffee replenished .. or trash emptied.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 30일
Emily, it's wonderful to hear that you've returned to stay with us multiple times and that our location and in-suite amenities meet your needs. However, please accept our apologies for your recent experience with our in-room dining and housekeeping services. We always aim to exceed guest expectations, and it appears we missed the mark during your stay. Your feedback about the dining options and housekeeping details is appreciated, and we'll certainly review it closely. We're happy to know you found our breakfast team members to be kind, and we hope to have the opportunity again to create an overall more positive and seamless experience for you.

4/10 - 별로예요

Candice

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The pull out couch was broken exposing sharp wood and metal that a couple of us got cut on. When we pulled out the sleeper couch there was No linen and when it was finally delivered to us they didn’t give us any pillows or comforter. Only 2 flat sheets and a thin hospital type blanket. I asked if we could get pillows and blankets and was told this was all they had to offer. Breakfast the following morning was below subpar. Bagel, muffins, fruit, bread for toast never replenished. No option for turkey breakfast meat, only pork offered. Pancakes hard and burnt. Potato cubes col and flavorless. I really expected more from Embassy Suits by Hilton. The pool area was not welcoming or comfortable at all. Requested a hair dryer at 5pm,as there wasn’t one in our room, and it wasn’t brought up until the next day after we had already attended the event we needed it for. Many things added up to an unfortunate experience. Maybe someone will reach out to attempt to restore my opinion, but as is stands, I wouldn’t pay to have the same experience there again.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 19일
Candice, we deeply regret your disappointing experience. We understand there were concerns with your room amenities and the quality of our breakfast offerings, and we're sorry these aspects didn't meet your expectations. Also, our team members strive to accommodate all guest requests promptly, and we're regretful to learn of your dissatisfaction with the response time for your requests. Your feedback is highly valuable and we will use it to improve our guest experience. Rest assured, every attempt will be made to rectify your opinion about us. We look forward to your future stay to provide an improved experience.

4/10 - 별로예요

Frank

단체 여행
Poor communication about paying
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 16일
Frank, we regret to hear about your experience regarding the communication over payment matters. We hold high standards for effective communication and transparency, so we are looking into this matter. We hope you will give us another opportunity to serve you better in the future.

2/10 - 너무 별로예요

Stephanie

가족 여행
There was one person working the desk with 15 people in line. Rooms weren’t ready. Had to wait which made us miss part of an event.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Stephanie, we regret to hear about your experience, especially in relation to the waiting times and readiness of the rooms. We understand how important these aspects are for a smooth check-in process. Our team is always striving to improve and your feedback is valuable as we aim to enhance our service. We hope for another opportunity to serve you better in the future.

6/10 - 괜찮아요

Brandee

출장 여행
좋아요: 직원 및 서비스
The staff was friendly. The cleaning needs to be a little more thorough. I found hair in my bed sheets, shower and bathroom mirror. My microwave didnt work, however maintenance came and switched it out. The carpet going from the tile floor to the bedroom was coming up, maybe consider a transition. The breakfast options as far as meat were limited to pork. It would of been nice to have a chicken option. Overall the hotel was clean, well lit parking lot at night and the staff were accommodating.
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Brandee, thank you for sharing your experience. We're glad to hear our team members were friendly and accommodating. We've taken note of your feedback regarding the cleaning detail and breakfast options. The maintenance concern with the room elements has been forwarded to the concerned department. We appreciate your stay and the constructive feedback. This will truly help us in improving. We hope to welcome you back for a more fulfilling experience.

6/10 - 괜찮아요

Tyler

2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 20일
We appreciate the feedback, Tyler.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.