외관

힐튼 가든 인 클리블랜드 에어포트 여행 후기

3 out of 5
힐튼 가든 인 클리블랜드 에어포트
4900 Emerald Court SW, Cleveland, OH

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 534개" "
평점 8 - 좋아요. 1001개 이용 후기 중 296개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 85개" "
평점 4 - 별로예요. 1001개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 30개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

KYUNGHO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay near airport
Good enough for 1 night stay! No other place to see and visit.
2020년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2020년 2월 6일
Thank you for your review!

8/10 - 좋아요

CHANGHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절 편안함 공항접근성
친절하고 무료공항셔틀서비스가 만족스러움. 오래되고 좁은느낌이지만 청결하고 편안한침대.
2017년 6월에 1박 숙박함
Changho, Thank you for your gift of feedback. Your comments are important to us as we are constantly looking for ways to improve our brand. We are happy to announce our property will be undergoing a very extensive renovation within the next few months! We hope to see you again should your travels bring you back this way! Respectfully, Hotel Management

6/10 - 괜찮아요

Russ C

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2024년 4월 23일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

2/10 - 너무 별로예요

Timothy

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
Room smelled like cigarettes the whole time we were there
2024년 4월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2024년 4월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Sarima

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Thank you!

2/10 - 너무 별로예요

Ranee

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The road was absolutely horrible getting back to the motel.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
I'm sure the city, with nicer weather, will be continuing to work on the roads. Hopefully, once you arrived at the hotel, your stay was pleasant!

6/10 - 괜찮아요

Daniel

가족 여행
Convenient enough to airport but a bit run down and in need of renovation.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
With our renovation in full swing and the guest rooms nearly complete, we will soon be starting on the main floor!

8/10 - 좋아요

Chelsea

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We liked the hotel. Only thing we didn’t like is the showers. To get the kids in or ourselves we had to get soaked. It’s like they made them backwards. Strange. Otherwise it was good.
2024년 4월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2024년 4월 9일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a basic hotel, but it has everything you need. The staff is incredibly nice and friendly! We would definitely stay here again!
2024년 4월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 4월 9일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 - 좋아요

Irene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Xxx
2024년 4월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2024년 4월 10일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 4월 5일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 3월 27일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

4/10 - 별로예요

Curtis

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clear quite and the Staff was very Nice but they tried to charge me $10.00 dollars 💵 for a continental breakfast...... ! I have stayed at a lot of hotels 🏨 in the 58 years that I've been living and I ain't never heard of nobody trying to charge money 💰 for a continental breakfast..... !
2024년 3월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2024년 3월 27일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future.

10/10 - 훌륭해요

Rose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food at the restaurant was unexpectedly incredibly delicious! The shuttle bus drivers especially Shannon were so kind and helpful. And the woman that checked me in was just wonderful. I had a great experience!
2024년 3월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 3월 27일
Thank you for taking a moment to share your experience. I am happy to hear you found the food to be incredibly delicious and Shannon was kind and helpful. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was very clean and kept up. The room was very well kept. The customer service was not so great. I waited over an hour for the shuttle car because they didn't realize after telling the front desk 3 times that I was waiting for the shuttle service to the airport that I was there. The afternoon front desk staff were rude. The morning staff was much nicer and more helpful.
2024년 3월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2024년 3월 27일
Thank you for taking a moment to share your experience. I am happy to hear you found the property to be very clean and well kept. I am sorry we dropped the ball on the customer service end. We will definitely work on that. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Douglas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the airport
2024년 3월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 3월 21일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 - 좋아요

Lee

2024년 3월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 4월 2일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 - 좋아요

Anita

가족 여행
좋아요: 청결 상태, 직원 및 서비스
There were issues with the sink and toilet. Sink was backed up and toilet over flowed. Staff was great about sending maintenance up, but the sink problem was not completely resolved, and the overflow was bad.
2024년 3월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2024년 3월 13일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you experienced plumbing problems during your stay. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 - 너무 별로예요

Marie-Pier

2024년 3월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 3월 5일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback! Please accept our sincere apologies for falling short of your expectations. We strive at creating a 10 experience for each of our guests each and every stay. May I ask what we could have done differently to meet your expectations? Any feedback you have would be greatly appreciated! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We sincerely hope you will consider staying with us in the future should you return to the area! You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Barbara Ann 님, Lisle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 2월 25일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Susana M

2024년 2월에 3박 숙박함
답변 제공: Marvin Davies III 님, 2024년 3월 21일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 - 좋아요

Thomas

2024년 1월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 2월 25일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

6/10 - 괜찮아요

John

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
No continental breakfast.
2024년 1월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 1월 26일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

2/10 - 너무 별로예요

James

2024년 1월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2024년 1월 26일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback! Please accept our sincere apologies for falling short of your expectations. May I ask what we could have done differently to meet your expectations? Any feedback you have would be greatly appreciated! At The Orbit Hotel, we promise to do whatever it takes to ensure you are satisfied. We sincerely hope you will consider staying with us in the future should you return to the area! You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

ANITA

2024년 1월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 1월 26일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 1월 14일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Tania

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2024년 1월 13일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Kenneth

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 1월 13일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Michael 님, Falls Church

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and engaging staff. From the shuttle driver to the housekeeping staff, everyone was courteous and genuine
2023년 12월에 3박 숙박함
답변 제공: Marvin Davies III 님, 2024년 1월 13일
Thank you for taking a moment to share your experience. I am happy to learn the staff was very friendly and engaging! We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Megan 님, Westlake

2023년 12월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2024년 1월 13일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All great.
2023년 12월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 12월 13일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. I am pleased to hear that everything was great! Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Kara

2023년 11월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 12월 13일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 - 좋아요

Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 11월 28일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 - 좋아요

Mark

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were very clean and nice. Bathrooms very clean
2023년 11월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 11월 27일
Thank you for taking a moment to share your experience. I am happy to hear you found the room and bathroom to be very clean and nice. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

4/10 - 별로예요

Pauline

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 11월 14일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Nice
Room was clean and beds were comfortable. Even though it’s near the airport it’s very quiet. Would stay here again.
2023년 11월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 11월 11일
Thank you for taking a moment to share your experience. I am happy to hear your room was clean and quiet, the bed was comfortable, and you would stay with us again! We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 - 좋아요

Craig

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to airport
2023년 11월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 11월 9일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked it; a little farther out/remote than we thought
2023년 10월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2023년 11월 5일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 10월 31일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Amiesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
답변 제공: Marvin Davies III 님, 2023년 10월 31일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Prabhcharan 님, Canton

2023년 10월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 10월 23일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

MARK

2023년 10월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 10월 23일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Charlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Zz
2023년 10월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 10월 17일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 10월 16일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

2/10 - 너무 별로예요

Chris

2023년 10월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 10월 18일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback! Please accept our sincere apologies for falling short of your expectations. We strive at creating a 10 experience for each of our guests each and every stay. May I ask what we could have done differently to meet your expectations? Any feedback you have would be greatly appreciated! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We sincerely hope you will consider staying with us in the future should you return to the area! You Can Count On Us. Guaranteed.

6/10 - 괜찮아요

Jack 님, Longview

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
For the amount of money that I spent on my room and dining there, you’d think that they’d have the courtesy to give me a discount on the room or a voucher to use in the future. My toilet was refilling all night long. The maintenance man spent 15 minutes waiting for it to come on & nothing happened. Maybe he should’ve tried 20-30? Front desk(with Manager) didn’t want to interact with my issue, what a disappointment.
2023년 10월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 10월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback! Please accept our sincere apologies for your experience with the running toilet. Please provide us with your Hilton Honors number and I will be happy to purchase you 10,000 bonus points as compensation for your inconvenience.

10/10 - 훌륭해요

Todd

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2023년 10월 16일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 - 좋아요

Luis

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It is a very good hotel, the interior and the rooms are very nice, but they should paint the hotel on the outside.
2023년 10월에 2박 숙박함
답변 제공: Marvin Davies III 님, 2023년 10월 16일
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. At The Orbit Hotel, we promise to do whatever it takes to ensure you are satisfied.

8/10 - 좋아요

JESSICA

2023년 10월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 11월 1일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Marvin Davies III 님, 2023년 10월 11일
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.