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모텔 6 미들버그 하이츠, 오하이오 - 클리블랜드 여행 후기

2 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 654개 이용 후기 중 115개" "
평점 8 - 좋아요. 654개 이용 후기 중 139개" "
평점 6 - 괜찮아요. 654개 이용 후기 중 132개" "
평점 4 - 별로예요. 654개 이용 후기 중 111개" "
평점 2 - 너무 별로예요. 654개 이용 후기 중 157개" "

6.0/10

청결 상태

7.0/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

4/10 - 별로예요

Sang in

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I don’t want to go anymore
매일 하우스 키핑을 해주지 않아 매번 수건을 요청하러 가야하고 수건 빨래 상태도 좋지 않았어요 그리고 방에 벌레가 많고 화장실의 커텐은 교체 하지 않은듯 보였어요. 방 전체가 습하고 환기도 되지 않고 바닥 청소도 하지 않앗는지 되게 더러웠어요 그리고 방에는 전자렌지 냉장고 헤어드라이기 등 아무것도 없으니 알고가세요 다음에는 절대 가지 않을겁니다
2019년 9월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

Kaiyah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 8일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 - 괜찮아요

richard

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Gordon 님, Calhoun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Couldn’t beat it for the money
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 27일
Hi Gordon,Thank you for the perfect rating!Lilith#Team6

8/10 - 좋아요

Tina

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

C

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
i could not sleep on the second night, there were some people making a porn video (literally) in the room next to mine. could not sleep, it went on most of the night. i will not use this motel again.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 19일
Hi Chris, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
Disappointed
I knew we were in trouble as we pulled in the drive and witnessed two squad cars with a K-9 unit followed by an EMS vehicle entering one of the first floor rooms. There was no warmth to our room at all and the only light came from a florescent fixture above the wall mounted television which gave the off a dismal atmosphere. The white bedding didn't look clean and the two lonely pillows were old and flat. Although the room and bath did seem clean, despite the lack of any trace of decorating, it didn't make you feel comfortable. We did not stay and the friendly clerk was kind enough to refund my credit card. I booked the room based on their "We'll leave the light on for you " reputation as well as the abnormally low rate, found out another famous phrase. "You get what you pay for"!
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 12일
Hi Traveler, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

6/10 - 괜찮아요

Brittany

가족 여행
좋아요: 직원 및 서비스
Just ok
Dirty tub…shower head leaked….heat/air cover fell off as soon as you opened door to adjust temp..
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 12일
Hi Brittany, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 - 좋아요

MARYJO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cheap convenient
2023년 11월에 15박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 5일
Hi Mary JoWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

10/10 - 훌륭해요

zuliang

2023년 11월에 2박 숙박함

4/10 - 별로예요

Lila

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Needs a lot of work.
The beds were comfortable and clean. I would not step foot into the bathtub and they repaired the wall with duct tape. They need to update the bathroom. Also the stairs and walkways leading need a lot of work.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 29일
Hi Lila,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 - 좋아요

Edward

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Remodeled room
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 21일
Hi Edward,Thank you for positively rating your stay!!Maz K.#Team6

2/10 - 너무 별로예요

Sandra

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was gross!! I had to clean it myself the surfaces were nasty and there was hair in the shower!!!
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 25일
Hi Sandra, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 - 너무 별로예요

Bryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

8/10 - 좋아요

Margaret

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
As expected / advertised. Lots of food within walking distance. Good location. Easy to get to and easy to get to Cleveland.
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 7일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 - 별로예요

amber

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
#GREATPATRONLOST
The place was in shambles no linens on the bed booked a room with a refrigerator and microwave had to change rooms first one had no fridge and the second one had no linens was give a set of sheets and NO BLANKETS had to purchase my own for the 4 day stay the room was NOT CLEAN i was told there was a tornado that came thru and they were cleaning up well that's exactly what it looked like the microwave waa so dirty that i couldn't even clean it gross i ahd to purchase cleaning supplies to clean the tub sink toilet and definitely the floor that looked like someone tracked mud thru also wiped down the bed and head board! I used to always stay there was comfortable and clean but this time it was super questionable not a safe or comfortable setting if i hadn't booked on line 2 weeks earler and it wasnt 11pm when i finaly checked in i would have DEFINITELY canceled my reservation!!! Super disappointed and I will not be back or recommend your hotel thanks for your accommodation.
2023년 9월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 3일
Hi Amber, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

10/10 - 훌륭해요

wes

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

William

가족 여행
별로예요: 편의 시설/서비스
Property was being renovated, but room smelled of smoke. Microwave was dirty. Toilet didn’t flush properly. Sheets looked cleaned but soiled and stained. Floor had not been washed recently.
2023년 8월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 24일
Hi William,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Chrissy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

8/10 - 좋아요

Uwe

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nettes, hilfsbereites Personal, was auf Kundenwünsche eingeht, Unterkunft ist ruhig, Einkaufsmöglichkeiten (Walmart) zu Fuß bis zu 45 Minuten erreichbar, empfehlenswert.
2023년 7월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 8월 3일
Hallo Uwe,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung mit uns zu teilen. Wir freuen uns zu hören, dass der Aufenthalt großartig war, und wissen es zu schätzen, dass Sie den großartigen Service unserer Mitarbeiter anerkennen. Wir hoffen, Sie bald zu sehen. Gute Reise! Maz K.#Team6

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent price for comfortable night. Spacious room.
2023년 7월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 7월 27일
Hi Stephen,Thank you for positively rating your stay!!Lilith#Team6

8/10 - 좋아요

Lynda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함

8/10 - 좋아요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Kathryn

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Belinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was great they put us in new remodel rooms love that hotel will come back again.
2023년 6월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 7월 7일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great clean nice formal newly renovated rooms
2023년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 22일
Hi Kathryn, We are glad you had a great experience and appreciate your feedback! Maz K. #Team6

10/10 - 훌륭해요

austin

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Jack

2023년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
If meh was a motel.
No toilet paper in the room kind of sucked. Sorry about the wash cloth that went missing. People were hanging out in their rooms with the doors open. That's where I saw the guy on the phone in his speedo. Room was clean, but smelled like smoke... which is odd since I was told I was getting the "new room" and not to smoke in it. Comfortable beds, decent television. The toilet barely flushed.
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 2일
Hi Traveler, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

10/10 - 훌륭해요

Brandon

2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Scott

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Tyler

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Tania

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함

4/10 - 별로예요

Jason

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was rundown. Beds and blankets need replaced. Little to no vending selection
2023년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 3월 17일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

Jack

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Tiffany

2022년 10월에 1박 숙박함
답변 제공: Bev 님, 2023년 2월 8일
Hello Tiffany,10 out of 10! WOW! Who could ask for anything more?Thank you for the great review. We appreciate your time and feedback. We hope you visit us again. Until then we will leave the light on for you.Bev#Team6

6/10 - 괜찮아요

Ryan

2022년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 8일
Hi Ryan,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 - 훌륭해요

Jose

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love how easy it is to check in and out
2022년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 8일
Hi Jose,Thank you for the perfect rating!!Maz K.#Team6

2/10 - 너무 별로예요

Alex

좋아요: 청결 상태
별로예요: 직원 및 서비스
The male front desk clerk couldn't read mi ID. Then tried to defraud me of $58 claiming I had to pay again after repeatedly looking up the wrong card number and name.
2022년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 8일
Hi Alex,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 - 너무 별로예요

Philip

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Motel 6 was a great disappointment. The room was in a poor state of repair: one electrical receptacle didn't work, the sink stopper had to be manually lifted up to drain the sink; the phone did not work' the cleanliness was surface only; the decor was far too spartan and sadly out of date. I will not stay there again and will avoid Motel 6 in future. I would never recommend this motel to anyone.
2022년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 8일
Hi Philip,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 - 훌륭해요

Larry

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms had a funny smell, were barren, no shampoo, one light didn’t work, the bulb was burnt out in another light, the red message light kept blinking all night and the door or door frame were so warped at the bottom that I could see outside. Although the office staff were very helpful I would not stay there again or recommend this motel to others. I doubt if I will use Motel 6 again.
2022년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 8일
Hi Larry,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Maz K.#Team6

6/10 - 괜찮아요

Kevin

2022년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 8일
Hi Kevin,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
STAY SOMEWHERE ELSE
Where do I start? How about with the smell. As soon as we opened the door to our room the smell of Cat Urine KICKED US IN THE FACE. The floor was clean to the eye, but obviously there was cat urine in the flooring that was never properly cleaned. Everything stunk. There were cigarette burns in the covers on the bed, and an ashy black substance was on the one bed sheet- ON THE SHEET. It smudged when I wiped it. The bathroom was disgusting. We were only therenfor a couple of hours to get a quick nap before our flight and our luggage stunk when we left. Did we ask for a room change? No- we did not want to have to go to complain with all of the individuals hanging out infront of the office all night. We hung out for 4 hours and left in relief. Not kid friendly. I wouldnt even call this pet friendly. It wasn't even adult friendly.
2022년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 8일
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

6/10 - 괜찮아요

Elizabeth

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
During part of the stay for about an hour someone kept messing with the door trying to get in. A few hours later the fire alarms went off but there was no fire. Ended up leaving before the morning.
2022년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 8일
Hi Elizabeth, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 - 너무 별로예요

shane

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Burn holes on bed cover, ac dud not work, most of the lights were broke, no fridge, had to go to office they put me in a different room and still had a bad experience
2022년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 8일
Hi Shane,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 - 너무 별로예요

Riccardo

2022년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 8일
Hi Riccardo,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 - 너무 별로예요

Ovina

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not recommend. Very strong mildew smell. Bed sheets looked like they weren’t changed after the last guest. The room was really spacious and looked nice and clean otherwise. The bathroom looked disgusting. The WIFI was great.
2022년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 2월 8일
Hi Ovina,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6