Upon checking in I was given the room key and went up to third floor with all my luggage and keys did not work. went back down to inform staff and was given two new keys so went back up and did not work. Went to staff and explained I think the door is not working. They wanted me to go up again mind you with all my heavy luggage and I said no I have tried 4 keys now. So, the staff had major attitude and said there were no rooms left. So, I said what do we do then. So, a guy stepped in and said I could get another room but it was full size bed. It was my adult daughter and I but I had to take it. So, went up AFTER they went up to make sure "up to par" their words. Well, we get up and there is NO toilet paper so had to go back and get some. Then, we seen blood on the light switch which is biohazard and just disgusting. So, staff came up and I showed him and he said sorry but left ME to clean it!! I was appalled!! It was incredibly noisy and felt unsafe so we did not sleep. It sounded like banging on walls, gun shots and yelling. We got there at 7pm and left at 4:30am for airport and it was the worst 9 hours ever! I expect a refund for this mess.