내부

콜비 인 앤 스위트 여행 후기

3 out of 5
콜비 인 앤 스위트
1950 S Range Ave, Colby, KS

이용 후기

5.8
평점 10 - 훌륭해요. 579개 이용 후기 중 68개" "
평점 8 - 좋아요. 579개 이용 후기 중 124개" "
평점 6 - 괜찮아요. 579개 이용 후기 중 139개" "
평점 4 - 별로예요. 579개 이용 후기 중 138개" "
평점 2 - 너무 별로예요. 579개 이용 후기 중 110개" "

6.0/10

청결 상태

6.6/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Hongsun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Manager 님, 2021년 8월 23일
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

8/10 - 좋아요

Michael

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Michael,We're thrilled to hear you enjoyed your stay with us! Please feel free to reach out if you have any other comments or suggestions. We look forward to welcoming you back soon!

8/10 - 좋아요

Hayley 님, mankato

출장 여행
It was ok. Better then some
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Hayley,We appreciate your feedback and are glad to hear that you found your stay satisfactory. We will continue to strive for excellence in our services. Thank you for choosing to stay with us.

4/10 - 별로예요

Audra

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cost was great but you get what you pay for. Facility is old and not very clean. Very basic.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Audra,We appreciate your feedback and apologize for falling short of expectations. Guest satisfaction is our priority, and we will forward your concerns to the relevant team for review and improvements. Thank you for sharing your experience with us.

6/10 - 괜찮아요

debbie

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello debbie, We appreciate you choosing our hotel for your stay. We value your experience and would love to hear any feedback you may have. Please reach out to us directly so we can address any areas of concern. We look forward to the opportunity to exceed your expectations in the future.

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was looking for 4 walls and a roof to get away from a storm going through Kansas and it fit. It wasn't a luxury hotel but i wasn't expecting it to be. One traveler tip, the sink was poorly designed and if you turn it on to quickly it will splash you with water. Not sure about other rooms but it happened in mine.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Scott,Thank you for choosing our hotel to seek shelter from the storm. We appreciate your understanding that we are not a luxury hotel. We apologize for any inconvenience caused by the design of the sink. We will take note of your feedback for future improvements. We hope you had a safe stay, and we look forward to welcoming you again.

8/10 - 좋아요

Kris

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Kris,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a pleasant experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

CLAUDINE

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Creepy crawler
I didn’t expect a Hilton experience but I also didn’t expect to have a spider crawling on the pillow my 1year old was laying on. I’m glad we were still awake and I seen the spider crawling on his pillow because who knows where that spider could have crawled to.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello CLAUDINE, Thank you for bringing this to our attention. We understand your concern and apologize for any inconvenience caused. Our team takes cleanliness and hygiene very seriously, and we will address this matter with our housekeeping department to ensure it does not happen again. We appreciate your feedback and hope to have the chance to provide you with a more enjoyable stay in the future.

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello John,Thank you for the outstanding rating! We are thrilled to hear that you had such an incredible stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Rebecca

A fine stopover on a cross country journey. Bed was comfortable, no horrors, which is all I needed. It would have been great if there were a plastic silverware set so I had something to eat my microwave dinner with, but all else was as expected.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Rebecca,Thank you for your feedback. We appreciate your comfortable stay with us. We apologize for the inconvenience, we will definitely look into providing plastic silverware sets for our guests in the future. We hope to welcome you back soon.

10/10 - 훌륭해요

Jensina 님, BREWSTER

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My favorite place to stay. Home away from home. I always choose to stay here when needing a place to stay. A great price and the staff is always friendly and welcoming.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Jensina,Thank you for choosing our hotel as your home away from home. We are delighted to hear that our friendly staff and affordable prices contribute to your enjoyable stay. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Jody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was well lit and easy to get to room
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hi Jody,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

10/10 - 훌륭해요

Gerardo

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Gerardo,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

DIRK

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This is a great value accommodation for travelers and road warriors. Large rooms, clean enough, comfy beds, well appointed and quiet with everything you need except the luxury you can’t expect at the economical price you’re being offered. We enjoyed our stay. Maybe you will too.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello DIRK,We appreciate the comments, especially with regards to your opinion of our price and also our value. We appreciate you taking the time to share your experience.

10/10 - 훌륭해요

Johnnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place, fair price
I stayed here on my way to Denver. At first, some of the reviews had me a little nervous. I was pleasantly surprised at how nice and comfortable the hotel is. The room was clean and safe. The bed was clean and comfortable. The shower was clean and worked fine. I think the bad reviews are from people that just want to cause trouble or people who just have miserable lives. The accommodations were nice, and the price was good. I would stay here again.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Johnnie,We can't thank you enough for sharing your feedback with regards to our bed and your comments about our price. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 - 괜찮아요

Sharyn

가족 여행
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Sharyn,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 - 괜찮아요

Daniel and Kris

Not the best place but best place for a economical place for a few hours.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Daniel and Kris, Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.

10/10 - 훌륭해요

Teresa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello Teresa,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

Lindsay

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was very sketchy and looked nothing like the photos. The sign also says “Quality Inn” and not the listed name. I felt terribly unsafe and requested to cancel within six hours of booking but Expedia could not get a hold of them on the phone, as their number was invalid. Don’t book here.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 8일
Hello Lindsay, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 - 괜찮아요

Holly

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was cheap!! You get what you pay for!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 8일
Hello Holly, Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.

8/10 - 좋아요

Mark 님, Victor

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Liked the fact it was inexpensive and clean. Did not like the fact the pool was closed down.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hi Mark,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

10/10 - 훌륭해요

Jensina 님, Colby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My favorite place to stay. Good price and cozy! Theyve been doing a lot of work around the place, inside and out.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 6일
Hello Jensina,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our price. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 - 좋아요

A.P.

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I enjoyed the fact that it was quiet, the neighborhood isn't very good in Colby Kansas other than that I enjoyed the solitude
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello A.P.,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2023년 8월 3일
Hello Daniel, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

Warren

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello Warren, Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 - 좋아요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Entry doors did not lock, car alarm went off, hair dryer shorted out while I was using…
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello Carol, It is unfortunate that some unforeseeable events happened during your stay, we did try to resolve and offer a solution the same day to make sure that your stay will not be affected in any way. We still thank you for understanding regardless and we do hope that we get the chance to host you again in the future as this was not the experience that we wanted you to have.

2/10 - 너무 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Susan,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 - 별로예요

Steven 님, Monument

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very poor water pressure in the sink and the sink did not drain well at all. The TV only had half of the stations they advertised as having. The remote was a very generic device with only channel and volume functions, no guide or info, or any other convience functionality. The bed slept well, but there was no water in the swimming pool, and major remodeling was going on everywhere.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Steven, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Jensina 님, Colby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cozy, quiet, friendly staff
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hi Jensina, I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Jensina 님, Colby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great price. Clean rooms
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hi Jensina,Thank you for your review! I’m glad you find our hotels cleanliness great and good value for money. We appreciate your patronage and are delighted to be your hotel of choice.

4/10 - 별로예요

Melinda

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
On first approach, the property appeared to be abandoned. The parking lot is full of weeds, and no one was at the desk when we came in. The exterior door to our room block did not lock, several rooms were obviously disused due to broken or missing door knobs. There was visible damage to the roof, and the second floor was closed off. It is obvious that the management is desperately trying to rescue a once lovely property, but the recent painting in the hallways made the interior smell. I wish them good luck, but we will not be back.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello Melinda,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 - 좋아요

David

좋아요: 직원 및 서비스
Maintenance needs help
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hi David,Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. I’m sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours which allows us to impact future stays.

2/10 - 너무 별로예요

kody

출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They do not have a pool and morning breakfast but they advertised it.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello kody, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

2/10 - 너무 별로예요

Thomas E

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Thomas E, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

Jeremy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dont book!
Waited for 1 and half hours. No one ever came to desk. Has different name on building. Literally talked to front desk 2 min before i pulled up.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 29일
Hello Jeremy, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

6/10 - 괜찮아요

Norman

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Norman,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

Rebecca

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Rebecca,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 26일
Hello Ken,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Dan 님, Lenexa

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent for the price. A truly good value.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hi Dan,We appreciate your review and find our hotel of great value for money. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

2/10 - 너무 별로예요

Silvia

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is not a place where a person can stay and feel good, nor safe. It is not clean. The bathroom is not clean. The property is abandoned, damaged, and unkept. Some of the rooms are stuffed with extra piled up mattresses or random things that can be seen from the open curtains of the rooms. Some rooms have torn window bug screens that are just flapping in the wind. The lamp shades are cracked. The mirror was cracked. The surrounding property looks unclean. There is what appears to be a small utility room/building at the cernter of the hotel which appears to contain rubbish. The large hotel had absolutely no one staying in it . The lobby looks nothing like the images on the Expedia website. The pool is blocked off by a table positioned at the door of the pool. The Expedia images also showed a couple lobby bar spaces, that did not exist in the property. I dared not ask if they had breakfast.It was all a bad nightmare. The bathtub looked old and dirty, i dared not step into that shower. The bathroom walls were smeared with..who knows what. I returned my key and requested a refund...This hotel should not be listed on Expedia, it is an abandoned hotel that needs alot of work to get it fit for customers... I am awaiting for approval from the manager to receive a refund: I am having issues with that since the booking is "not refundable". This hotel is unfit for guests. And they requested a credit card for incidentals, if anything, the hotel should be paying people to stay there.
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 28일
Hello Silvia, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

Mason

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Got up to go to the bathroom and there was a cockroach in the sink
2023년 2월에 4박 숙박함
답변 제공: Manager 님, 2023년 3월 10일
Hello Mason, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Colette

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight stay due to weather
It was clean but the bathroom is needing to be made over . It’s just looks dirty and old.
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 23일
Hello Colette, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

2/10 - 너무 별로예요

Kimberly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 31일
Hello Kimberly, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 - 별로예요

Ginny

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction. Bare hallwY floors. Some walls missing. No pool. Lobby empty. PlCe looks deserted. Weeds growing in pRking lot
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 7월 27일
Hello Ginny, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

2/10 - 너무 별로예요

kelly

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible and didn't have the items that were offer
2022년 7월에 3박 숙박함
답변 제공: Manager 님, 2022년 7월 25일
Hello kelly, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 - 너무 별로예요

Theresa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was disgusting. Smelled like urine in the lobby bathroom off the lobby had bugs on the floor and the hallway to rooms were missing sheetrock. Pool was not functional. When we went to the desk to say we refused to stay he said we have to go through Expedia. Just learned that the manager has to give permission to refund our money and he is refusing. We checked in a little after 3 pm and went back to the desk within 10 minutes of checking in and they refuse to give us a refund.
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 27일
Hello Theresa, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Do not stay here.
Very disappointed with this hotel. No breakfast, though it was listed as having a breakfast buffet, nor was the price reduced to compensate for it. The rooms are in definite need of some major updating or at least general maintenance, painting would be nice. The main bathroom by the lobby had an old towel that looked like a cleaning rag to dry off your hands, dead crickets on the floor, spider webs in corners with left over bug droppings spotting the floor, horrible. We will not be staying here ever again.
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 7월 21일
Hello , Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

2/10 - 너무 별로예요

Sheree

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was 100 outside & the pool was closed! Front desk clerk was rude. Front doors were filthy!! Lobby was filthy!!
2022년 7월에 2박 숙박함
답변 제공: Manager 님, 2022년 7월 18일
Hello Sheree, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 - 너무 별로예요

Dennis

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hot mess
The hotel was being renovated and the place was a hot mess. The pool was closed, no breakfast as advertised and the room had bugs on the floor and hairs in the sheets. We did not stay, I’m requesting my money back ( full refund and future credit) I should take this place off you website…
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 7월 5일
Hello Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are deeply sorry about the issues you faced; this has been forwarded to management to investigate. Please reach out and contact us if you would like to discuss this matter further. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.