로비

오요 호텔 굿랜드 캔자스 하이웨이 24 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 379개 이용 후기 중 94개" "
평점 8 - 좋아요. 379개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 379개 이용 후기 중 59개" "
평점 4 - 별로예요. 379개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 379개 이용 후기 중 77개" "

6.2/10

청결 상태

7.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Jason

별로예요: 직원 및 서비스
Never trust them!
My reservation was cancelled while i was on the road to the hotel. No explanation, just an email that it was canceled. It had been booked for over a month.
2023년 7월에 1박 숙박함
답변 제공: Eva 님, 2023년 7월 25일
We are extremely sorry to know this, Jason! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

2/10 - 너무 별로예요

Vicki

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Noah 님, 2023년 7월 10일
We are extremely sorry to know this, Vicki! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

4/10 - 별로예요

Monique

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The OYO in Goodland no longer exists. It is now under new management and will be operating under a different name. Hopefully the new management plans to give it a thorough overhaul because the room we had was dirty and everything is very worn
2023년 7월에 1박 숙박함
답변 제공: Ava 님, 2023년 7월 5일
Hi, Monique! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Ava

6/10 - 괜찮아요

Leah

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
We have stayed at this property before, about a year ago. I was surprised to see how the hotel has gone downhill. We had great memories there but will not return. The hotel's sauna, hot tub jets, movie theatre, and half the arcade games were out of service. The restaurant was closed as well. We were disappointed.
2023년 6월에 1박 숙박함
답변 제공: Ammy 님, 2023년 6월 30일
Hi, Leah! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

4/10 - 별로예요

Levi 님, GRAND JUNCTION

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property promises a cooked to order hot breakfast. I was given a granola bar and packet of apple sauce. The hotel also had a bunch of what looked like homeless people hanging around the back of the hotel, didn't feel great about leaving my car unattended.
2023년 6월에 1박 숙박함
답변 제공: Maria 님, 2023년 6월 26일
Sorry for the inconvenience, Levi! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

4/10 - 별로예요

Tony

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms are outdated. Also trash cans outside the building were to over flowing and no attempt was made to empty the trash receptacles. Junkyard more or less behind the hotel. Very run down and will not be staying here again
2023년 6월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 24일
Hi, Tony! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa

2/10 - 너무 별로예요

Scott

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Sheets had not been changed after the previous guests in our room. Pretty disgusting.
2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 21일
Hi, Scott! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

4/10 - 별로예요

Scott

2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 7월 5일
Hi, Scott! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 - 괜찮아요

William

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good price but could use some work.
Good place for an overnight stay. Needs some work. The view from our window was the family fun center. We had to figure out a way to get flow from the air conditioner into the room without keeping the curtain open and allowing those swimming to look into our room. It was clean enough but the hot water faucet leaks. It has leaked for quite a while based on the water stain in the sink. No vending machines. We arrived around seven and had to go elsewhere to get a bottle of water. The breakfast was better than most...eggs made to order with bacon and toast...although the poor girl working there was not very friendly.
2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 21일
Thank you for your valuable feedback, William! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Ava

8/10 - 좋아요

Audri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay. Clean. Comfortable hot water. Cold AC. Great breakfast. Was pleasantly surprised.
2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 21일
Hi Audri! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

8/10 - 좋아요

Mary

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff were friendly
2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 21일
Hi Mary! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

8/10 - 좋아요

Rylee

가족 여행
Pool are was nice, lots to do for kids. Restaurant staff was friendly and food was good. Room was not the cleanest
2023년 6월에 1박 숙박함
답변 제공: Ammy 님, 2023년 6월 30일
Hi, Rylee! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 - 너무 별로예요

Pamela

2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 21일
Hi, Pamela! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

4/10 - 별로예요

Russell

2023년 5월에 1박 숙박함
답변 제공: Maria 님, 2023년 6월 26일
Sorry for the unpleasant experience you had with us. Russell! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Maria

8/10 - 좋아요

Stephen 님, Canon City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The restaurant food was good!
2023년 5월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 3일
Great to hear this, Stephen! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa

4/10 - 별로예요

John

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Chunks of dirt on the floors, poor condition.
2023년 5월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 3일
Hi, John! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Lisa

10/10 - 훌륭해요

Jimi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love the pool
We loved our stay here. The indoor pool area is amazing. We got a room that had its own door to the pool area. There's an arcade area and a restaurant that gives you a choice of a couple different breakfasts free in the morning.
2023년 5월에 1박 숙박함
답변 제공: Ava 님, 2023년 5월 31일
Thank you so much for the wonderful rating, Jimi! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Lisa

10/10 - 훌륭해요

David

2023년 5월에 1박 숙박함
답변 제공: Ava 님, 2023년 6월 21일
Hey, David! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

2/10 - 너무 별로예요

Philip

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't even get what you pay for
Terrible service, attendant no where to be found and was apparently sleeping. Was told hot breakfast and was offered yogurt and granola bar instead. Overall very poor experience
2023년 5월에 1박 숙박함
답변 제공: Ammy 님, 2023년 5월 10일
Hi, Philip! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.

10/10 - 훌륭해요

Nikki

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again
This was a great place to stay the hot tub /pool and free arcade were great entertainment for my teen and they have very friendly staff. The attched restraunt serves a great breakfast for their guest...zi travel a lot and this is a great find
2023년 4월에 1박 숙박함
답변 제공: Ava 님, 2023년 4월 19일
Heartfelt gratitude for sharing this, Nikki! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Ava

8/10 - 좋아요

Carla

좋아요: 직원 및 서비스

6/10 - 괜찮아요

Sara 님, Big Piney

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The room I reserved was not ready and I was there after check-in time. I had to carry all my bags up 2 flights of stairs. While I’m in decent health, my knees aren’t the best and I would have asked for a first floor room had I known no elevator was available. Also, dog that was staying at the property was barking off and on.
2023년 3월에 1박 숙박함
답변 제공: Ammy 님, 2023년 3월 23일
Hi, Sara! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 - 훌륭해요

Shari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value. Good breakfast.
Overall good value for overnight stay. Good, hot breakfast made up for a couple minor drawbacks.
2023년 3월에 1박 숙박함
답변 제공: Ammy 님, 2023년 3월 23일
Hi, Shari! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 - 훌륭해요

dale l

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly people. excellent breakfast at no charge. cashier even refused my tip.
2023년 3월에 1박 숙박함
답변 제공: Ammy 님, 2023년 3월 23일
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 - 괜찮아요

Susan

2023년 3월에 1박 숙박함
답변 제공: Eva 님, 2023년 4월 6일
Hi, Susan! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff, cool restaurant, pool.
2023년 3월에 1박 숙박함
답변 제공: Eva 님, 2023년 3월 15일
Heartfelt gratitude for sharing this, Robert! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Eva

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Not again
Would not recommend, beds hard, very noisy and service lacks communication between the staff.
2023년 3월에 1박 숙박함
답변 제공: Eva 님, 2023년 3월 15일
Hi, Guest! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

10/10 - 훌륭해요

Garry

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in/out.Personal very friendly.
2023년 2월에 1박 숙박함
답변 제공: Eva 님, 2023년 2월 20일
Hey, Garry! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Eva

10/10 - 훌륭해요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AMAZING stay, my family absolutely LOVED this OYO!
INCREDIBLE!!!! I travel a lot & stay in 30-40 motels/hotels per year. I'm 47 & can safely say this OYO in Goodland is the best value I've ever experienced. Every employee we dealt with was friendly & kind. It is conveniently located by a Walmart, restaurants & gas station. The rooms are about average for what one would expect from a budget hotel. The beds were comfortable but the amenities....awesome! They had a very nice, large clean pool. A hot tub. An indoor slide, foosball table, air hockey, free arcade (my kids LOVED this), 2 pool tables. Breakfast was unbelievable. They have an AMAZING attached restaurant & they made my 2 kids and I a freshly made breakfast of 2 eggs, choice of ham/bacon/sausage & choice of toast/pancakes/biscuits & gravy with a choice of multiple beverages. I was stunned at this place. If you are staying anywhere in Western Kansas, go to this Goodland OYO, you will not regret it!!!
2023년 2월에 1박 숙박함
답변 제공: Ammy 님, 2023년 2월 14일
Hi, Gregory! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 - 훌륭해요

Jessica

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Mariah

10/10 - 훌륭해요

Kat

2023년 1월에 1박 숙박함

8/10 - 좋아요

Kay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Car trouble forced an unexpected stay in Goodland and frankly we chose this hotel because of the pricepoint. We were pleasantly surprised that is overdelivered on our expectations. It was clean and quiet, the pool area with hot tub and pool tables and kids playground, looked great. Water was very hot with good pressure. And bonus, it came with a hot breakfast including drink from the restaurant attached, which was delicious. It sits far enough from the interstate to avoid that noise - a concern with the other options. It was a great value and comfortable stay.
답변 제공: Lisa 님, 2023년 1월 10일
Thank you for rating us positively, Kay! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Lisa

6/10 - 괜찮아요

Questa

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked in the lady was friendly. I booked this hotel to keep the kids busy in the evening. The pool and play area looked great, and the arcade looked appealing. When I checked in the front desk lady told me the heater had gone down in the pool the day before but the hot tub was out of service and had been for a long time. She said the kids could swim if they didn’t think it was too cold and to just have them rinse off before hand. We did just so after checking the temp of the pool. When we went back down the front deals lady and someone else who appeared to live at the hotel told us the pool was completely down! This was within 10 minutes time!! My kids were devastated. So we tried to make thw best of it and do the arcade. Most of the machines didn’t even work. It was like they said what they needed to, to get my money and then BAM. Everything no workie! Breakfast is not a continental breakfast! It’s a voucher for the restaurant. Should have booked the quality inn across the road where the rest of the wrestling team stayed!!
2022년 12월에 1박 숙박함
답변 제공: Ava 님, 2022년 12월 22일
Thank you for your valuable feedback, Questa! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Ava

2/10 - 너무 별로예요

jonathan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You get what you pay for. This place was the grossest hotel I have ever stayed out.
답변 제공: Ava 님, 2022년 12월 22일
Hi, Jonathan! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead Regards, Ava

4/10 - 별로예요

Leroy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Why lie?
This stay was VERY disappointing. We called before making the reservation a couple of days prior to our planned stay to make sure the hot tub was working. When we get there, change into our swimwear, walk out and the hot tub is NOT WORKING! When we called the front desk we were informed the hot tub hasn't been working in about a week and a half! UNBELIEVABLE! Why were we lied to? What purpose did that serve? The one good thing, which was a pretty major improvement from our last stay, was the full, hot breakfast. The 2 young men running the new/remodeled restaurant were cheerful and attentive. The food was fresh and delicious with a nice selection. The breakfast saved us leaving with a bad taste in our mouth for the Goodland OYO. ;-)
2022년 12월에 1박 숙박함
답변 제공: Ava 님, 2022년 12월 22일
We are sorry to disappoint you, Leroy! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

10/10 - 훌륭해요

Michael

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was very kind and help full the restaurant attached has very good food
2022년 11월에 1박 숙박함
답변 제공: Ammy 님, 2022년 12월 1일
Hi, Richard! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was very nice for the price, the staff was great, and the breakfast included with room was GREAT.
2022년 11월에 1박 숙박함
답변 제공: Ammy 님, 2022년 12월 1일
Hi, Mark! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

8/10 - 좋아요

Wei

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very nice
2022년 11월에 1박 숙박함
답변 제공: Ammy 님, 2022년 12월 1일
Hi, Wei! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 - 좋아요

araceli

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for one night, the reception was good, room clean and quiet night. Breakfast is served in the restaurant: offers cereals, oatmeal, fruit, coffee, waffles and juices.
2022년 11월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 19일
Hi, Araceli! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Noah

2/10 - 너무 별로예요

Amie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible Everything!!
2022년 11월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 23일
Hi, Amie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 - 좋아요

Robert 님, Thermopolis

좋아요: 직원 및 서비스
Room was nice; saw some mold on bathtub corner. Registration efficient, honored request for first floor room. Breakfast not fully open at 7 am for cold items (yogurt, etc) Worth the money!
2022년 10월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 7일
Hi, Robert! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 - 좋아요

Rebecca S

연인과의 여행
좋아요: 청결 상태
Room was clean and comfortable. Hairdryer was broken and we were unable to get anyone at front desk. Rang buzzer twice and even tried calling and got no response.
2022년 10월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 7일
Hi, Rebecca! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

4/10 - 별로예요

Adam

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

4/10 - 별로예요

Sarah

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
A decent night’s stay
Customer service was friendly and helpful. Place needs remodeling. Shower pressure was poor (shower head needed replaced), beds had dog hair and sheets were stained. Fridge was not cold. Bed was nice and firm though.
2022년 10월에 1박 숙박함
답변 제공: Ammy 님, 2022년 10월 19일
Apologies for the problems you had faced, Sarah! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 - 괜찮아요

Chelsey

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The heater in the hot tub was out but we were told the pool was working, it was not! It was ice cold. Additionally our towels had holes in them, and house keeping had not cleaned out the fridge in the room in a while. When we went down for extra towels there was nobody to be found at 8pm though we rang the bell 3 times. The same was true of breakfast in the morning trying to get refills on coffee. The plus side the restaurant is really nice and had great selections and ice cream.
2022년 10월에 2박 숙박함
답변 제공: Ammy 님, 2022년 10월 19일
Hi, Chelsey! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

4/10 - 별로예요

Edmond

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
In short …… a dive
2022년 10월에 1박 숙박함
답변 제공: Ammy 님, 2022년 10월 19일
Hi, Edmond! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No one was at front desk to check us in - there was a sign that said ‘Back in 15 minutes’, but we finally had to ring a bell and another staff member had to go find the clerk. Room was not real clean - floor was dirty, hair on pillow case, bathroom not clean.
2022년 10월에 1박 숙박함
답변 제공: Jane 님, 2022년 10월 20일
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Jane

8/10 - 좋아요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived on Aug 31, Clerk said she would have to cancel my reservation for 1 Sept and issue new reservation for 31 Aug. Met the hotel policy for notice of cancellation but charges for two days appeared on my credit card statement. I departed the hotel on 1 Sept 2022 staying only one day. Please contact me for a correction of this double billing. 479-616-2675 Samuel Lee Lamey
2022년 9월에 1박 숙박함
답변 제공: k 님, 2022년 10월 20일
Apologies for the problems you had, We have made a note for your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Kate