숙박 시설 정면 - 저녁/밤
예약 가능 여부 확인

호텔 포조 델 씨에로 여행 후기

3 out of 5
호텔 포조 델 씨에로
Calle Huascar s/n Mz.E Lote 3-6, Sol de Sacsayhuaman, Caylloma, Coporaque, Arequipa

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 9개 이용 후기 중 2개" "
평점 8 - 좋아요. 9개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 9개 이용 후기 중 1개" "
평점 4 - 별로예요. 9개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 9개 이용 후기 중 1개" "

8.6/10

청결 상태

7.2/10

직원 및 서비스

7.8/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Salim 님, London, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location, amazing staff.
Very friendly staff, made us feel like a family. Close to Chivay main square, nice retreat.
2018년 8월에 1박 숙박함
답변 제공: Pozo del Cielo 님, 2018년 9월 12일
Dear guest: Thank you for your words. Our intention is to provide the best service and that you enjoy your stay in the beautiful Colca Valley.

8/10 - 좋아요

Carole 님, Nova Scotia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful facilities!
Check-in was difficult as the two there were not fluent in English. I had booked a room with a view but had to look at two other rooms before we settled in without a room with the view I had asked for. The staff were very helpful and brought us hot water for tea plus free bottled water for us was already in the room. It was very cold that night and the following morning but again the staff came to our rescue and showed us how to use the wall heater. The meal at the restaurant was delicious and the right serving size. The gardens within the hotel area were gorgeous and well kept up. The beds are only full but we sure enjoyed having a washcloth for our shower; the first in our two weeks already in Peru!
2018년 6월에 1박 숙박함
답변 제공: Pozo del Cielo 님, 2018년 9월 12일
Dear guest: Thank you for writing us. For us it is a pleasure to know that you enjoyed your stay with us and that our staff was of great help to you. receive our best wishes

6/10 - 괜찮아요

Renato

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hotel caro pelo que oferece
A cidade é muito simples com poucas opções de hotéis. Com isso escolhemos o Pozo. O hotel fica afastados do centro, uma caminhada de 1km mais ou menos, hotel limpo, serviço ok. O lado negativo é que só aceita dinheiro e pagamento na hora. Dentro das opções da cidade é bom, porém olhando as opções do Peru é um hotel muito caro pelo que oferece.
답변 제공: HOTEL POZO DEL CIELO 님, 2018년 4월 11일
Caro Sr. José Manuel, muito obrigado por deixar o seu comentário sobre o nosso alojamento, a sua opinião é muito importante para nós, uma vez que as suas palavras nos ajudam a continuar a melhorar os nossos serviços na íntegra.

2/10 - 너무 별로예요

J

별로예요: 직원 및 서비스
Pozo From Hell
Got to the hotel after traveling all day. They had no record of my reservation even though I had a confirmed reservation number from Expedia.. after talking with a few people, the issue was resolved. On checkout, i was told they did not accept Mastercard, only Visa even though I had used my Master cad to reserve the room. They asked for cash, which I refused to guve them. They wanted me ti go to an ATM and take out a cash advance to pay for the room. I refused to do that. My son endedd up using his Visa card and we left never to return again!!
2018년 3월에 1박 숙박함
답변 제공: HOTEL POZO DEL CIELO 님, 2018년 4월 9일
Dear Mr. Jesse, thank you very much for leaving your comment about our accommodation, your opinion is very important for us since your words help us to continue to improve our services in their entirety; We also regret the inconvenience he had when he was in our facilities so we send our sincere apologies

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 6월에 2박 숙박함
Dear Guest, we are glad to have served you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
I believe it would be the best hotel and Chiva and honestly speaking I'm not disapoint with the hotel as every is great including staff, environment, room's condition, breakfast and anything else but one point is water is not hot. I believe that would be the problem of whole Chiva and actually hot water is available at the early time but it's getting cold at night time
답변 제공: Manager 님, 2017년 6월 20일
Dear guest Thank you for your kind comments, we are very pleased to have served you. Our team appreciates your opinion in order to improve our service. The maintenance area is already informed about your comment to correct these details. We hope to have the opportunity to serve you again. Our best wishes and thanks again for choosing Hotel Pozo del Cielo as your choice.

8/10 - 좋아요

ARNAUD

Canyon del Colca
Hôtel à l'architecture sympa. Les chambres sobres ont la vue sur la vallée, avec un petit coin salon. Par contre ne pas manger au restaurant qui n'est vraiment pas bon et cher.
cher invité Merci d'avoir pris le temps de nous raconter votre expérience dans notre hôtel. Nous sommes très heureux que vous avez aimé l'architecture de notre hôtel et nous regrettons beaucoup l'impression qui a causé le service de restauration, car notre priorité est votre satisfaction que nous avons les meilleures fournitures et le personnel en charge.   S'il vous plaît accepter nos meilleurs voeux et merci encore d'avoir choisi Pozo del Cielo comme votre choix.

10/10 - 훌륭해요

kerusa maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Experiencia inolvidable
Chivay nos recibio con lluvia toda la tarde y noche, mucho frio pero no. fue obstaculo para admirar la belleza del paisaje, del hotel, del lugar . El trato super amable de Isabel que se preocupo de cada detalle para mi hijo y para mi.
답변 제공: General Manager 님, 2017년 3월 10일
Estimado Huésped: Muchas gracias por sus excelentes comentarios, esperamos poder atenderlo nuevamente. Equipo Pozo del Cielo

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2017년 1월 7일
Thank you for choosing us as your option in the Colca Valley. We were glat to attend you.