Dear Paula, Thank you for choosing Extended Stay America! It is always a pleasure to welcome back returning guests. Your feedback is invaluable to us, and we apologize for any inconvenience caused by the elevator issue. We're continuously working to enhance our guest experience, and we appreciate your patience. We hope you had a great stay despite this shortcoming, and we look forward to welcoming you back for a more seamless visit in the future.Sincerely,Hotel Management

Dear Jennifer, Thank you for sharing your feedback with us. We're grateful for your acknowledgment of our friendly staff. We apologize for the cleanliness issues and any concerns regarding safety. Rest assured, we take guest safety seriously and will address the timeliness of addressing disturbances. Your comments will guide our efforts to improve our services. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely, Hotel Management

Dear Isaac, Thank you for taking the time to give us your feedback regarding your recent stay. We are disappointed to see your concerns about housekeeping issues in your room. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management

Dear Janesha, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Chamonte, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Rebeca, We're honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Tewon, We're thrilled to hear that you had such a positive experience at Extended Stay America! Providing excellent service and a comfortable stay for our guests is our priority. We appreciate your kind words about our GM and staff. Your satisfaction means the world to us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Hailey, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that our spacious room and our dedicated staff made your stay even more comfortable. Your compliments will undoubtedly be shared with our team. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

Dear Janesha, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to learn about the WiFi issues and the cleanliness concerns in your room. Please be assured that we take your feedback seriously and are actively addressing these issues to prevent reoccurrence. Your satisfaction is our priority, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Tracie, Thank you for sharing your experience with us! We apologize for the inconvenience caused by the lingering smell of smoke and the cleanliness issues you encountered in your room. Please be assured that we take such matters seriously and have forwarded them to our housekeeping team for immediate attention. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Lou, Thank you for reviewing your time with us. We apologize for the staff's unsatisfactory service and any cleaning oversights in your room. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to correct the missed spots. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Franz, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Amber, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Marcia, We sincerely apologize for the cleanliness issues you encountered during your stay. We appreciate your feedback and will address the areas of concern you mentioned with our housekeeping team to ensure our cleaning protocols are followed rigorously. Moreover, we apologize for our lack of responsiveness regarding this matter. We hope you will give us another opportunity in the future to provide you with a much better experience.Sincerely,Hotel Management

Dear Sean, Thank you for taking the time to review our hotel. We always want our guests to have the best time with us, and we apologize for failing to meet your expectations. We follow the most rigorous industry standards regarding the cleanliness and maintenance of our suites and the entire property. Even so, we have instructed our housekeeping team to reiterate the importance of impeccable service and attention to detail. Thank you for bringing this concern to our attention, as it helps us improve our services moving forward. We hope you will consider allowing us to welcome you back and show you the exceptional accommodations you should always expect from us.Sincerely,Hotel Management

Dear Shelia, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the service issues you had while you were a guest with us. We will address your comments with our team to ensure we meet the high standards you should expect from us every time you visit. Unfortunately, financial inquiries, billing, or any refund on reservations made through a third party or prepaid booking site must be made through them, and we suggest you contact them directly. We are committed to making sure we avoid repeating what you experienced. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Roy, Thank you for reviewing your stay at Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We are also delighted to learn you found our hotel to be so comfortable and completely spotless. We take great care in providing top-notch service for all of our guests. Your praise for our team will serve as a great encouragement to our dedicated staff. We look forward to hosting you again soon so we can share another splendid experience with you.Sincerely,Hotel Management

Dear kenneth, Thank you for the excellent rating and the great comments about your stay at Extended Stay America. We appreciate the wonderful review. Our team always strives to deliver exceptional service, providing you with a memorable stay. Your positive comments motivate us to keep up the hard work. Looking forward to hosting you again the next time you are in the area.Sincerely,Hotel Management

Dear Kevin, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Although what you encountered upon check-in is unusual, please be assured we will take the necessary action to ensure we handle such situations better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Kent, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality which did not happen in your case. Once again, we hope you will accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Angela, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your room was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear Guest, We value you as our guest and appreciate your taking the time to review our hotel. We are happy to read your kind comments regarding our comfortable rooms and friendly staff. Our rooms have fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property. However, we are sorry our complimentary grab-and-go breakfast offerings did not meet your expectations. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Rhonda, Thank you for writing such a wonderful review of our hotel! We especially appreciate your kind remarks about our convenient location. We receive many great compliments about our place, so we are glad this made your stay perfect for your time in the city. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely,Hotel Management