테라스/파티오
예약 가능 여부 확인

햄프톤 인 세인트 루이스 - 콜럼비아 여행 후기

2.5 out of 5
햄프톤 인 세인트 루이스 - 콜럼비아
165 Admiral Trost Dr, Columbia, IL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 378개 이용 후기 중 206개" "
평점 8 - 좋아요. 378개 이용 후기 중 103개" "
평점 6 - 괜찮아요. 378개 이용 후기 중 30개" "
평점 4 - 별로예요. 378개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 378개 이용 후기 중 19개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Sejla

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Haley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always so clean and the staff is amazing
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 19일
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations. We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your kind words are appreciated.

2/10 - 너무 별로예요

Zachary

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 19일
Thank you for your feedback. We apologize that your stay was below standard. Even though we work hard to avoid these types of reviews, sometimes things don’t go according to plan. We have an amazing team that strives to ensure our guests receive exceptional service. We hope your next stay with us is above and beyond exceptional.

6/10 - 괜찮아요

Adam

연인과의 여행
별로예요: 청결 상태
Not very clean, breakfast mediocre
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 19일
Thank you for your feedback. We apologize that your stay was below standard. Even though we work hard to avoid these types of reviews, sometimes things don’t go according to plan. We have an amazing team that strives to ensure our guests receive exceptional service. We hope your next stay with us is above and beyond exceptional.

6/10 - 괜찮아요

Misty

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Door didn't close to the room, not square so you heard everything in the hall and could see out the crack. Stayed 5 days and no housekeeping. Had to get toilet paper and trash bags for the room ourselves.
2024년 3월에 4박 숙박함
답변 제공: GM 님, 2024년 3월 13일
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention, I will address the issues with the appropriate department heads. Our team will work diligently to have these issues resolved.Sincerest apologies

8/10 - 좋아요

David

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Elevator was out of service during our entire 3 nights
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 13일
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! I apologize for the elevator closure during your stay. We are working diligently to have the elevator repaired and are unfortunately at the mercy of the elevator company. We truly appreciate your feedback and understanding during this challenging time. We have an amazing team that strives to ensure our guests receive exceptional service. We hope your next stay with us is above and beyond exceptional.

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, quiet, friendly staff
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 13일
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your feedback is appreciated.

10/10 - 훌륭해요

adam

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super nice. Everything was clean. Great breakfast. Easy in easy out. Cool pool.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 13일
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your feedback is appreciated.

10/10 - 훌륭해요

Ajay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good service
It's neat and clean. Particularly the breakfast area. Everything is good, no negatives I have found.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 13일
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your feedback is appreciated.

10/10 - 훌륭해요

Wynelda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location, staff were super friendly. Only hiccup was with paying for incidentals, the card reader wouldn't work. She had to run it from her side of the desk. Breakfast had lots of options and lots of space to sit and eat-- which was great because guests from 2 different weddings were there. Would recommend.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 13일
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your feedback is appreciated.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Charged Extra
I booked the room a few months ago then when I get there the room I booked wasn't what I was supposed to get. The amount went up 42.00 more than my set amount. I am very upset and will not be returning.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you for your feedback. We apologize that your stay was below standard. Even though we work hard to avoid these types of reviews, sometimes things don’t go according to plan. I did look into your reservation, and I am unsure why you were placed in a Queen room vs. the King room that was originally booked. I however can assure you that your rate was reduced from your originally quoted rate. I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention. We appreciate your feedback, and I will address the issues with the appropriate department heads.

2/10 - 너무 별로예요

Timothy

가족 여행
별로예요: 숙박 시설 상태 및 시설
Hotels.com Fraud
The Hotels website listed that hotel had a hot tub. That was a major factor I selected that hotel, and I paid a higher rated than other hotels for that feature. The hotel did not have a hot tub.When we arrived I was told they only had two rooms available. One the TV was broken and the other the room door could not lock.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 1일
Thank you for your feedback. We apologize for the confusion about the hot tub, thank you for letting us know, we have corrected the Expedia website and hopes this error is corrected soon. We apologize that your door closure was not working properly, it has since been repaired. We hope your next stay with us is above and beyond exceptional. We value our guests, and we will work on improving our delivery of appreciation.

6/10 - 괜찮아요

Christian

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a good stay, but maintenence up keep can use some work. Our handheld shower head was broke and couldnt turn on. Towel hooks were dangling in the drywall. And one more pet peeve, there was no vending machines in any of the areas marked for vending. Had to make our way to the bottom floor to get a drink and snack with little option and stupid high upcharge. $3 for a 16oz soda is ridiculous when $1 would still be making a profit. Staff were nice and professional with no complaints. I booked through the app and it still took 5 minutes to get all situated. So all in all, its not the worst place ive stayed at, and if need be i would stay again. But there are things that could be worked on, such as the slow computers could be updated for a faster check in time.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 14일
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention. We appreciate your feedback, and we will address the issues with the appropriate department heads. Sincerest apologies

10/10 - 훌륭해요

KRISTAL 님, Brock

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your feedback is appreciated.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Heather

출장 여행
좋아요: 객실의 편안함
The hotel had a weird smell in the lobby and hallway. The check in process took a long time and I had already pre checked in. I had a few ants in my room and not sure how much it was really cleaned during my stay. People working there were nice just not very efficient. Overall, just ok.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Darrell

2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Chet

연인과의 여행
Check in manager on duty was more concerned with an up coming wedding roster than to simply check me in. I was made to wait, and wait. Many minutes went by when finally the person asking the wedding guest list questions suggested to the manager to focus her attention on checking me in. There was no call for this attitude. I felt that my choice to stay at this facility was not important. I had driven many hours and simply wanted to check into my reserved room. This was denied me for an unreasonable amount of time, in my mind. Not the best way to establish good customer relations. Will not be staying at Hampton lodging facilities down the road.
2023년 9월에 1박 숙박함
답변 제공: Shanon Osinski 님, 2023년 9월 28일
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention. We appreciate your feedback, and I will address the issues with the appropriate department heads.

8/10 - 좋아요

Ron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower doesn’t have shower gel nor a tray for hand held soap. Very awkward having to hold the soap while washing without a tray to place the soap.
2023년 9월에 2박 숙박함
답변 제공: Shanon Osinski 님, 2023년 9월 28일
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention. We appreciate your feedback, and I will address the issues with the appropriate department heads.

8/10 - 좋아요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet and Comfortable
Quiet comfortable room.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Clare 님, Carbondale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice shower, very clean facility
2023년 9월에 1박 숙박함

4/10 - 별로예요

Steve

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Smelly swamp
Our first room felt like a swamp, and had a bad odor to it. Upon being given a new room, it too was humid, but bearable. Upon our return from an event, it was still very humid, only now the odor of urine was added to it. Upon hearing dogs in the room across the hall, we could only imagine that on previous visits, our room had been peed in by dogs. Regardless, it was someone/thing's urine and we vow to never stay at this hotel again, nor any hotel that is "pet friendly."
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

David

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room were clean and nice, staff very helpful and friendly, great location close from convenience stores and restaurants Only issues we felt was the smell to wet carpet on the hall ways but the rooms were clean and nice We have our dog with us and it is plenty area for walk them
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent choice
Hotel was clean and bright. The staff was incredibly kind and professional! The young woman who checked us in- Laura or Lauren, was fast efficient and polite. The dining room ladies were super helpful and kind and kept the buffet and coffee stocked!! Debbie went out of her way to make sure guests had what they needed. Our room was clean and the beds were super comfy. Would absolutely stay here again!
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Alberto

2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Steve

2023년 6월에 1박 숙박함

8/10 - 좋아요

Nancy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The accommodations were great. The hot breakfast was great. The location is great. The only problem was the fact that one of the main reasons we booked this hotel was because it had a pool which our grandson and our great-neice could enjoy. A very nice, not too deep pool. We got to use it once because the 2nd day they closed it for maintenance for the entire day. I was not told at check-in that the pool would be unusable.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Tanner

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

theo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 5박 숙박함

10/10 - 훌륭해요

Cheryl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

4/10 - 별로예요

Richard

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property was fine--not too crowded by other buildings, and with a fair amount of green space around it. But our room's heating system was a problem--it was alternately too hot and too cold no matter how we tried to use the thermostat. Finally, on our last, third night (a Sunday) I insisted something be done. The only remedy available was to change room, which the night clerk helped us do. Then the bathroom door in the new room got stuck, stranding one of us in the bathroom until that same clerk and a passing Good Samaratin with a small pliers moved the door open. I will stay somewhere else next time.
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Marie

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Kristi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very close to the event I was attending, Great Breakfast and friendly staff
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

London

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As always the Hampton inn stop is so friendly and able to help anytime we needed something. The beds are soft the linens are always clean it's a great place to stay. I look for a Hampton inn wherever we go.
2023년 3월에 3박 숙박함

8/10 - 좋아요

Grace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No issues, this is our 2nd stay and we love it here
2023년 3월에 1박 숙박함

4/10 - 별로예요

Cheryl

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I booked through Expedia I asked for an accessible room. When we got there to check in they told me they didnt have any. Told me that going through a third party doesnt guarantee they have what I asked for. I guess I wont go through a third party next time!!
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Kailey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함

8/10 - 좋아요

Camila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Kalita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함

8/10 - 좋아요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very clean and staff was very nice and helpful.

2/10 - 너무 별로예요

Timothy

별로예요: 청결 상태
Last stay at this hotel
When we went to use the restroom and lifted up the toilet seat that was ready to fall off the top of the seat had matter on it. The clock radio was not plugged in, after plugging it in we discovered that you could not set the time and that is why it was unplugged. We were starting to relax when a group of men gathered in the patio area outside our window and proceeded to drink, loud laughing, and playing music. After three hours we called the desk as it was getting late but were told quiet hour was not until eleven and it was not even ten yet. The clerk said she would go down and ask them to quiet down some but as anyone knows that will accomplish nothing. This hotel appears to be declining, we have stayed here in the past but after this experience not again. Problems were presented to the front desk as we checked out as the manager was in a meeting. This being a Hilton family hotel I would think that it would be a better place to stay, obviously not.
Dirty toilet seat, I did check to make sure it was not paint as is visible by the clean line down the center.
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Katherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff, so friendly!
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함

8/10 - 좋아요

Jacqueline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Room clean but smelled musty - not sure why. Woman working in breakfast area was exceptionally nice.
2022년 9월에 3박 숙박함

10/10 - 훌륭해요

Rick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very nice hotel and the cost was very reasonable.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Only was there one night but the staff was AMAZING!I was able to check in 2 hrs early! I was in town for a wedding so that just gave me extra time to get ready
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Cristina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was truly excellent. After a bit of a mixup with my reservation, two women at the front desk went above and beyond to secure me a room, all the while chatting and making me feel very welcome. I would highly recommend this Hampton Inn.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

2022년 9월에 2박 숙박함

4/10 - 별로예요

Anupa

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Bathroom not clean. Noisy
2022년 8월에 1박 숙박함