King Bed Suite | 전용 간이 주방 | 대용량 냉장고, 전자레인지
예약 가능 여부 확인

웰컴 스위트 여행 후기

2 out of 5
웰컴 스위트
148 Regency Park, O'Fallon, IL

이용 후기

4.8
평점 10 - 훌륭해요. 131개 이용 후기 중 22개" "
평점 8 - 좋아요. 131개 이용 후기 중 11개" "
평점 6 - 괜찮아요. 131개 이용 후기 중 22개" "
평점 4 - 별로예요. 131개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 131개 이용 후기 중 59개" "

5.2/10

청결 상태

5.6/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

8/10 - 좋아요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함

6/10 - 괜찮아요

Tjuan

좋아요: 직원 및 서비스
2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Devin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was good

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not clean; screaming long-term guests;kitchenette
This place is okay but really needs help with the housekeeping department.The towels and toilet paper were missing upon checking in. The housekeeping staff did a terrible job.There were plastic bags and food left from the previous person. There was hair left all over the bathroom floor and sink.They left soap caked on the bathroom floor and there wax left on the floor as well. The base trim was cheap and faling off the walls and you could see the trash collecting in the glue. The previous person had placed a paper towel over the fire alarm and the housekeepers did not take it down. You can tell that there are long term guests there and some were extremely loud and you could hear fights.The stove and full size fridge were great.It is not a terrible place but needs better housekeeping.
2023년 12월에 14박 숙박함

10/10 - 훌륭해요

Charles

2023년 12월에 7박 숙박함

2/10 - 너무 별로예요

Siobhan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No comments
2023년 12월에 7박 숙박함

6/10 - 괜찮아요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not as good as used to be
It was a clean place. Staff is super nice. Just that some of the clientele that now are there are not off the best crowd is all I can say. Def had gone downhill over the last few months.
2023년 10월에 7박 숙박함

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스
It was great staff was awesome we had a loud neighbor unstaors with no her chi
2023년 9월에 11박 숙박함

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Fabulous thank you
2023년 8월에 14박 숙박함

6/10 - 괜찮아요

Tiffany

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice but no pool and no service for rooms
2023년 7월에 14박 숙박함

4/10 - 별로예요

Ebony

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff were not great. The hotel smelled like dog. No carpets in rooms like the picture displayed. The whole room looked like it was thrown together. Side doors didnt work. Pool closed. Good location.
2023년 7월에 28박 숙박함

8/10 - 좋아요

Charles

2023년 6월에 7박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Stay at your own risk!
2023년 5월에 8박 숙박함

4/10 - 별로예요

julie

2023년 4월에 12박 숙박함

2/10 - 너무 별로예요

Dominique

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bias staff.
2023년 1월에 7박 숙박함

2/10 - 너무 별로예요

Joey

단체 여행
별로예요: 직원 및 서비스
Got there and there was no room available on a prepaid reservation They said they called and there no answer, but there's no record of the call on my phone.
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Angel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unprofessional and disgusting
I called the week before our stay to confirm check in time because my daughter had dance competition and we were on a tight schedule. I was told 3 pm is check in. We got there at 3:30 and was told the room wasn't clean and it would be 30 minutes. The smell of smoke was overpowering. Then they told us at 4:10 that it would be another 30 minutes. I had to try to get her ready in the car and just try to make the best of it. I decided to take my girlie in to get into costume in the general bathroom in order to be on time to competition. When we went into the bathroom there was no toilet paper, but the empty roll was set on the floor. The toilet was full of pee with half a roll of toilet paper in the bowl. Urine was all over the seat and poop smeared on the wall. There was what looked (identical) to pubic hair all over the floor and toilet seat. There was no soap to even wash your hands. We turned and walked out. They of course said it was to late to get a refund, even though i still didnt have a room available. Not only was I out the money, I had to then find another hotel. Worst experience I've had. Don't waste your money! And please spare me the generic response you post to every review both good and bad.
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

DVante

2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Kayla

2022년 12월에 1박 숙박함

4/10 - 별로예요

Jacquelyn

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They were not going to check me in cause it was after 11 but no where stated that. Then the room key was the wrong room. Tv did not work after I eventually got in the room.
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Carlos

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service and the room was great,very clean , I recommend this place for sure

10/10 - 훌륭해요

Carlos

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice attention
2022년 11월에 7박 숙박함

2/10 - 너무 별로예요

Kelsi

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is the biggest joke possible. If you want a room that never gets cleaned your whole stay then pick here. Clearly you’re only staying here for the price BUT trust me just stay elsewhere for the extra $10 a night. The managers suck, they are beyond rude & lazy.
2022년 10월에 7박 숙박함

10/10 - 훌륭해요

Michael

2022년 9월에 8박 숙박함

2/10 - 너무 별로예요

Samuel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NEVER AGAIN
Just no, hard pass. Look elsewhere. If your car isn’t comfortable, and it’s too cold or too hot to bum it outside for a few…maybe this is the place. But NO, probably not even then. Hard pass. Just say NO..because the people here do not. Decorative artwork on the wall, rusty toilet paper holder. No table. Two crunchy worn hand towels is all you get. Groups outside smoking and drinking and scoping out who’s going and coming, and what they might be moving with them. YEP Microwave, TUH. Lamp light at bed. TUH. Bugs, weird smells, drugs, PLENTIFUL. Think people of Walmart meets hotelier.
Graffiti on the wall inside. YEP
Maybe the lamp is just unplugged. HA
Table to eat on..INVISIBLE
Rusty toilet paper holder, but at least they provided a roll..
2022년 9월에 7박 숙박함
답변 제공: General Manager 님, 2022년 10월 17일
Dear Valued Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Manager

6/10 - 괜찮아요

larry

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 7박 숙박함
답변 제공: General Manager 님, 2022년 10월 17일
Dear Valued Guest,Thank you for taking the time to share your feedback. While I wish you had an even better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell a little short. We are steadily working on improvements, and we can promise you your next experience with us will be even better. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Manager

8/10 - 좋아요

Aj

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is quiet and piece full but pool not open
2022년 8월에 7박 숙박함
답변 제공: General Manager 님, 2022년 10월 17일
Dear Valued Guest,Thank you for taking the time to share your feedback. While I wish you had an even better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell a little short. We are steadily working on improvements, and we can promise you your next experience with us will be even better. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Manager

2/10 - 너무 별로예요

Antoinette

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible
2022년 7월에 27박 숙박함
답변 제공: General Manager 님, 2022년 10월 17일
Dear Valued Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Manager

10/10 - 훌륭해요

Yudy monteagudo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 7박 숙박함

2/10 - 너무 별로예요

Donald

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible - should not be listed on Hotels.com
Cabinet we missing draws, exterior chipped and scraped, holes in walls, no amenities like a glass or bath towels, only small hand towels, no wash cloths, no shampoo, etc.
2022년 7월에 3박 숙박함
답변 제공: General Manager 님, 2022년 8월 2일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 - 너무 별로예요

Jose

2022년 6월에 21박 숙박함

2/10 - 너무 별로예요

Lewis

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing at all. It was roach infested, smoked filled elevators the staff was understanding but that was it.
2022년 6월에 7박 숙박함
답변 제공: General Manager 님, 2022년 7월 10일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

4/10 - 별로예요

Dwight

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2022년 6월에 7박 숙박함
답변 제공: General Manager 님, 2022년 7월 10일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 - 너무 별로예요

Zachary

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never been in a worse hotel.
Arrival took over two hours. They claimed that they couldn't let us check in because their system wasn't letting them finish the transaction. Then, they told us we could check in, but the room we reserved a month prior wasn't available, and offered to put us in a different room for the night. We had no other options, so we did that. The room was complete garbage. Seats, carpet, curtains were all ripped and shredded. AC and Refrigerator didnt work. Smelled harshly chemical. No TP, hair dryer, or towels in the bathroom. Checked out next morning (5th). Contacted Hotels.com to assist with a refund, since Welcome Suites refused, and WS claimed that we hadn't checked out, and that our things were still in the room on the 12th. Requesting chargeback with our bank. absolute garbage hotel, with NO help from Hotels.com.
2022년 6월에 8박 숙박함
답변 제공: Manager 님, 2022년 6월 13일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 - 너무 별로예요

Judy

단체 여행
별로예요: 직원 및 서비스
We were upset. Your booking wasnt excepted. They told us we had to stay longer than 2 days. They turn us away. We had to fine another hotel which was almost impossible. Wasnt happy at all.
2022년 6월에 2박 숙박함
답변 제공: Manager 님, 2022년 6월 13일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

8/10 - 좋아요

Lorette

2022년 5월에 2박 숙박함
답변 제공: Manager 님, 2022년 6월 13일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manager

2/10 - 너무 별로예요

Christine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointing
Had me sign a no smoking agreement but my room smelled like smoke an look like a smokers room bathroom wasn’t clean an there was food left on the kitchen floor the air conditioner filter needed changing an my bed was really hard wouldn’t stay here again even if it was free
2022년 5월에 1박 숙박함
답변 제공: General Manager 님, 2022년 5월 12일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 - 너무 별로예요

Sandra

연인과의 여행
They called and canceled my reservation when we were about 3 hours away on our 2nd long day of driving. Said person had extended their stay and no room available for me.we did not proceed to Illinois . I had to cancel our plans for weekend. I was shocked.
2022년 3월에 2박 숙박함
답변 제공: Ashley A 님, 2022년 4월 28일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 - 너무 별로예요

Justin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: GM 님, 2022년 3월 14일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

8/10 - 좋아요

Christopher 님, Marion

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great option for my last minute trip. Budget friendly and helpful staff.
2022년 3월에 1박 숙박함
답변 제공: Manager 님, 2022년 3월 14일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manager

2/10 - 너무 별로예요

Jackie

출장 여행, 가족 여행
별로예요: 직원 및 서비스
No, pillows..brought us up 2 and said that was the last 2 in the building, all hotels have 2 per bed. No cup to take medication, had to use our hand. A present in the toilet, we had to flush to use...grose! No coffee, had to drive up to the gas station. Beds uncomfortable. We will not be back or use Expedia ever again.
2022년 3월에 1박 숙박함
답변 제공: Manager 님, 2022년 3월 14일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 - 너무 별로예요

Kay

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Deandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 18일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pricing
2022년 1월에 7박 숙박함
답변 제공: General Manager 님, 2022년 2월 18일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had an even better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell a little short. We are steadily working on improvements, and we can promise you your next experience with us will be even better. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 - 너무 별로예요

Sandy

2022년 1월에 1박 숙박함

6/10 - 괜찮아요

Montez 님, East Saint Louis

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok for the price tv could have been bigger other than that my room was good
2022년 1월에 7박 숙박함
답변 제공: General Manager 님, 2022년 2월 18일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had an even better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell a little short. We are steadily working on improvements, and we can promise you your next experience with us will be even better. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 - 훌륭해요

Orlanda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2021년 12월에 7박 숙박함
답변 제공: General Manager 님, 2022년 2월 18일
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manager

2/10 - 너무 별로예요

Jamie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 18일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 - 너무 별로예요

Marsha

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was basically falling apart very dirty
2021년 12월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 18일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 - 괜찮아요

Rikay

별로예요: 직원 및 서비스, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: General Manager 님, 2022년 2월 18일
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had an even better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell a little short. We are steadily working on improvements, and we can promise you your next experience with us will be even better. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.