All of the staff guiding us were friendly. I felt grateful that she was trying to speak slowly and clearly to me, who is not good at English. Luckily, I was assigned a spacious room (for the disabled) and although it was only a one-night stay, I had a really comfortable stay. The breakfast at the hotel was also delicious. It's not far from Cologne Station. All nearby sightseeing can be done on foot. It was a very satisfactory hotel.