Dear Hyun Ho,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hans SchultheisGuest Relation & Quality Manager

Dear guest, thank you very much for your visit to our Hotel Mondial am Dom. We regret that we could not match up your expectations in the room size and with our breakfast. Regarding the room, as our hotel is a listed building, in our renovation works last year we could not change the size. For this reason, we have updated in all websites photos and also the information that the rooms size is between 14-16 m² to avoid misunderstandings. Concerning the breakfast, we are very worried about your comments as we get mostly very positive feedback regarding the quality and variety of our breakfast. Therefore, we have given immediately next your constrictive criticism to the corresponding departments in order to have a close look in this matter. Thank you very must for your improvement suggestion, which are highly appreciated. We hope tow welcome you in a close future back to correct the impressions you have taken from our Hotel. Kind regards from Cologne, Marvin Hilgers Guest Relation Manager

Dear Guest, thank you so much for your 5 star rating. We hope to welcome you soon back. Warm regards, Marvin Hilgers Guest Relation Manager

Dear guests, Thank you for your visit to our Hotel Mondial am Dom and for the nice rating here on google. We hope to welcome you again soon. Kind regards, Marvin Hilgers Guest Relation Manager

Dear guest, we would like to thank you very much for have chosen our Hotel Mondial am Dom for your previous stay in Cologne. We are glad, that you had a pleasant stay and that you were especially very satisfied with our restaurant staff and the central location. We hope to welcome you soon back. Kind regards, Marvin Hilgers Guest Relation Manager

Dear Joohee, Thank you for choosing our Mondial am Dom for your stay in Cologne. I am very happy that we were able to meet your expectations and, according your comments, we have a very friendly and courteous staff. Our guest satisfaction is our highest priority. We are very glad to know that you especially liked the central location, our breakfast and the room standards. It is a pleasure to read that you already plan to visit us again. We will wait for you with open arms. Kind regards, Marvin Hilgers Guest Relation Manager

Dear guest, thank you very much for have chosen our hotel Mondial am Dom Cologne for your previous visit to Cologne. We are very pleased to read that you special mention that you were very satisfied with the comfortable and quiet rooms, central location and our breakfast. We hope to welcome you soon back. Kind regards, Marvin Hilgers Guest Relation Manager

Dear Jung-Ok, we would like to thank you very much for have chosen our Hotel Mondial am Dom for your previous stay in Cologne and for the great feedback. We are happy to read, that you loved the central location and the delicious breakfast. Our team hope to have soon again the pleasure to welcome you back. Warm regards, Marvin Hilgers Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on hotels.com. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on hotels.com. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on hotels.com. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on hotels.com. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on hotels.com. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear guest, Thank you for sharing your kind rating following your recent stay at Hotel Mondial am Dom Cologne. With pleasure I read how much you enjoyed your stay at our hotel. We are looking forward to the pleasure of welcoming you again to Hotel Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on hotels.com. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on hotels.com. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Thank you for your kind feedback on your stay with us. Hope to welcome you back with us on your next trip to Cologne.

Dear Nicole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Andrea Joy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear roxanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Ninon,Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Heather,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Oliverio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Liebe Hannelore,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir hoffen, dass Ihnen der Aufenthalt bei uns gefallen und wir Sie bald wieder bei uns begrüßen dürfen.Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Agustin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Sheryl Dawn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Lieber Franz,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Jorgen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Sarju,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Faezeh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Sibel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Pedro,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Annalise,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the inconsistency between your Expedia reservation and our hotel system. We understand that this resulted in an unsuitable room allocation for your family, and we deeply regret any discomfort caused.Regarding the parking, we apologize for any inconveniences caused by the limited availability and the associated cost. We appreciate your feedback regarding the pricing of our desserts in the hotel restaurant and will take it into account for future improvements.On a positive note, we are glad to hear that you found our interior nice and our staff friendly. It is also a pleasure to know that you appreciated the quality of our linens, including the down comforter and bathroom towels.We value your feedback and will certainly consider it as we strive to enhance our services. Should you decide to visit Köln again, we would be honored to have the opportunity to provide you with a more enjoyable stay.Best regardsHans SchultheisGuest Relation & Quality Manager

Lieber Johannes,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Ian,Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Pichamol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Lee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Varun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Liebe Andrea,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Ka Wai,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Concerning the premium wifi, indeed it is a partner of our Hotel, our Guests are able to book this option and are connected with our Hotel Wifi, there is, as you mentioned a charge, which is to be paid with the provider.Ka Wai, thank you very much for your feedback, we hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Wesley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hans SchultheisGuest Relation & Quality Manager

Dear Joanne,thank you so much for your kind words! We are thrilled to hear that you had an absolutely stellar experience during your stay with us. It's always a delight to know that our guests have enjoyed their time at our hotel.We truly appreciate your praise and can't wait to welcome you back on your next visit. Your positive feedback inspires us to continue delivering top-notch service.Thank you for your kind words, and we look forward to hosting you again soon at Hotel Mondial am Dom Cologne!Best regards,Alexandra RiedingerSales Manager

Dear Guest,thank you for taking the time to share your feedback about your recent stay at Hotel Mondial am Dom Cologne. We sincerely apologize for any inconvenience you experienced during your visit.We regret to hear that the loud music from the hotel's piped music in the corridor outside your room affected your sleep on both nights. We understand the importance of a restful night, and we apologize for any frustration this may have caused. Please be assured that we have taken note of your concerns, and we will work on finding a solution to prevent this issue from reoccurring in the future.We also apologize for the inconvenience regarding the wine bar being closed over the weekend. Your feedback is valuable to us, and we will review our operational procedures to ensure that our guests are well-informed about any changes in services.Regarding the cash-only payments in the restaurant due to updating the IT system, we apologize for any inconvenience this may have caused. We appreciate your understanding during this transition period, and we are working to resolve this issue promptly to provide more convenient payment options for our guests.We genuinely appreciate your feedback as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with the exceptional service that our guests usually enjoy.If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly at [hotel contact information]. We value your feedback and look forward to the opportunity to welcome you back in the future.Warm regards,Alexandra RiedingerSales Manager

Dear Mark,Thank you for taking the time to share your feedback on your recent stay at Hotel Mondial am Dom Cologne. We appreciate your input, and we're delighted to hear that your overall experience was positive.We understand that you rated us 6 out of 10, and we would love to learn more about your specific thoughts and suggestions for improvement. Your insights are valuable to us as we continuously strive to enhance our guests' experiences.If there were any aspects of your stay that fell short of your expectations, please feel free to provide more details. Your constructive criticism will assist us in addressing any areas that may require attention.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Thank you once again for choosing Hotel Mondial am Dom Cologne.Best regards,Alexandra RiedingerSales Manager

Dear Michael,thank you so much for taking the time to share your positive experience at Hotel Mondial am Dom Cologne! We're delighted to hear that you had a brilliant stay and that the bed was exceptionally comfy, providing you with a great night's sleep. It's wonderful to know that you enjoyed the amazing shower and found our staff to be great.We truly appreciate your kind words and are thrilled to learn that you'll be returning in a few days. We can't wait to welcome you back and ensure you have another fantastic stay with us.Safe travels, and see you soon!Best regards,Alexandra RiedingerSales Manager

Dear Gary R,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager