Dear Megan, Thank you for your review and for selecting Extended Stay America for your time in Colorado Springs. It is always wonderful to know how much our guests enjoy our efforts, and we appreciate your kind words regarding our clean suite and the hospitable service provided by our staff. We will certainly relay your compliment to our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Kayla, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concerns have been shared with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. We will also speak with our front desk staff to improve the efficiency of our check-in process. We assure you that what you experienced is unacceptable by our standards, and we hope you will allow us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Damien, We're thrilled about your satisfying visit to Extended Stay America. It's fantastic that you enjoyed our clean and welcoming hotel and Oscar's warm hospitality. We're delighted that your room was comfortable and well-equipped and you appreciated the easy access provided by the side doors. We appreciate your feedback and will use it to enhance our services. We look forward to welcoming you back for another great stay at our hotel.Sincerely,Hotel Management

Dear Nathaly M., Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. We especially appreciate your kind remarks about our staff, Oscar. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel back to the city. Sincerely,Hotel Management

Dear Diana, We are pleased you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again!Sincerely,Hotel Management

Dear Angela George, Thank you for taking the time to share your feedback. We're sorry to hear about the issues you encountered during your stay. Guest comfort and satisfaction are important to us, and we apologize for any inconvenience. Your comments will be shared with our team to ensure improvements are made. We appreciate your input and hope you will consider staying with us again in the future, giving us another opportunity to provide you with a more enjoyable experience. Your feedback is valuable to us.Sincerely,Hotel Management

Dear Jeannette, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand your disappointment regarding the lack of basic amenities in the room and the limited breakfast options. We strive to provide a comfortable and enjoyable stay for all our guests, and it’s clear we fell short in your case. Your comments have been shared with our team to address these issues promptly. We appreciate your feedback as it helps us improve our services. We hope you will give us another opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Ryan, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Monte, Thank you for taking the time to share your experience with us. We apologize for any billing concerns that you are having. For reservations made through a third-party prepaid booking site, financial inquiries must be made through them. However, we suggest reaching out to the hotel as soon as possible if we can assist in resolving this issue. Thank you for bringing this to our attention. We look forward to hearing from you and ensuring your complete satisfaction.Sincerely,Hotel Management

Dear Haylie, We would like to thank you for taking the time to post a review. We were thrilled to read that you loved your overall stay at our hotel. However, we are sorry that you were disappointed with the items we served at breakfast. To ensure the cleanliness of every guest, we keep the dishware at our front desk. Our team is always happy to deliver it to the guest's suite, and we apologize if this was not communicated to you. We value your feedback as it helps us improve our guest experience. We hope to have the opportunity to make sure that your next stay with us is outstanding in every way possible. Sincerely,Hotel Management

Dear Ruben, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Thersa, Thank you for staying at Extended Stay America during your recent trip. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

Dear Jeani, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Larry, Thank you for being our guest. It is glad that you had a pleasant stay and were pleased with our hotel. However, we are sorry for the disappointment with the breakfast choices not meeting your expectations. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Terry, Thank you for choosing us. We are sorry the room type you requested was unavailable, although it is always our priority to keep our guests happy and comfortable. Our housekeeping team works hard to keep the area clean and fresh. Our apologies for your disappointment. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear David, Thank you for choosing our hotel during your recent visit to the area. We sincerely apologize for not meeting your expectations regarding the requested room. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. Our aim is to provide a comfortable stay with exceptional service, and we hope to exceed your expectations on your next visit to the area. Thank you for your understanding.Sincerely,Hotel Management

Dear Ren, Thank you for being our guest and your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we apologize for the cleanliness in the bathroom and the breakfast did not meet your expectation. We are glad you like your overall stay with the walking trail across the way with a creek to walk your dog. We hope you will visit again the next time you are in the city.Sincerely,Hotel Management

Dear Jay, Thank you for sharing your experience. We are disappointed you had issues with the heater in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. Thank you for bringing this to our attention; we will address this accordingly and look forward to you revisiting us. Safe Travels.Sincerely,Hotel Management

Dear Jerah, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely,Hotel Management

Dear Terry, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management