외관

더 마이닝 익스체인지, 어 윈덤 그랜드 호텔 & 스파 여행 후기

4 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 653개" "
평점 8 - 좋아요. 1001개 이용 후기 중 194개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 82개" "
평점 4 - 별로예요. 1001개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 38개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스
The experience was generally good, because of the employees and location. However, the bar area appeared to be closed and being renovated. The rooms though nicely renovated, was missing a hair dryer. The air conditioning didn’t work well, we had to sleep on top of the cover, also no fan setting so just hot/cold settings. The closet was missing hangers for pants. And strangely, the management appears to have opted not to put phones in the rooms. May seem trivial until you A) have an emergency B) need to contact the front desk, as we did, to get a hair dryer. Having to search for a hotel phone number and go thru a phone tree of options was pretty silly. Potential for great hotel. Was using credits from Expedia, so cost little in the end, but if it was all my own money, I would have been disappointed. Room numbers still covered with tape from construction and signs to rooms from elevator leads in wrong direction. These things aren’t a big deal, but indicates a bit of a rush to put rooms to use.
2024년 3월에 1박 숙박함
답변 제공: Jill 님, 2024년 3월 19일
Thank you for taking the time to respond. We apologize for any inconvience during your stay. We appreciate our guests and any feedback provided. We hope to see you again.Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upon check-in, the lady that helped us was phenomenal! She explained that they were going through renovations and explained options in the area for dining, bars, etc. and also gave some brief history of the hotel itself. The room was incredible, especially with the remodel of the rooms and the floors. It was exceptionally clean and the staff including valet were friendly. We will definitely be back!
2024년 3월에 1박 숙박함
답변 제공: Jill 님, 2024년 3월 19일
Thank you for taking the time to respond and the positive feedback! We appreciate our guests and look forward to your return.Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Jill 님, 2024년 3월 19일
Thank you for taking the time to respond! We truly appreciate our guests and any feedback provided.Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Jerri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything has been updated beautifully. Our room and bathroom were gorgeous. The only bad thing is that the parking garage is a block and a half away.
2024년 3월에 1박 숙박함
답변 제공: Jill 님, 2024년 3월 19일
Thank you for taking the time to respond. We appreciate our guests feedback and hope to see you again!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Mitchell 님, 2024년 3월 8일
Thank you so much for you amazing review! We hope to see you again soon!

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The most helpful and friendly staff I’ve ever encountered!
2024년 2월에 3박 숙박함
답변 제공: Mitchell 님, 2024년 3월 8일
Thank you so much for you amazing review of our staff! We strive for amazing hospitality and we are glad we could accomdate!

10/10 - 훌륭해요

Sylwia

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a wonderful stay! The nicest staff, great room, and luxurious spa. And, I was able to take my golden with me :-) Will be back for sure!
2024년 2월에 2박 숙박함
답변 제공: Front Desk Team 님, 2024년 2월 29일
Thank you so much for your feedback! We love hearing that you really enjoyed your stay at The Mining Exchange Hotel and look forward to having you and your golden back here with us! Thank you for the amazing review!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good ambiance, nicely, renovated, and updated, very comfortable rooms with excellent shower and well designed bath. Parking is adjacent and limited. There are very few options if you do not use the valet
2024년 2월에 1박 숙박함
답변 제공: Front Desk Team 님, 2024년 2월 29일
Thank you for the amazing review! We're so glad you like the new bath design!

10/10 - 훌륭해요

Dusanka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They just renovated and the place looks GREAT!
2024년 2월에 1박 숙박함
답변 제공: Front Desk Team 님, 2024년 2월 29일
We're happy to hear that you're loving the new look! Thank you for the feedback and we look forward to having you here with us again!

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super friendly, professional, and present.
2024년 1월에 7박 숙박함
답변 제공: Front Desk Team 님, 2024년 2월 29일
Thank you for the great review! We're glad we could give you such great service during your stay to make it as enjoyable as possible! We hope to have you come back and stay with us again soon!

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very poor service, Valet parking returned Car with rust stains from car park. Car was brand new, and Manager denied responsibility. Hotel was under going renovation and dust every where. Charged for Valet parking even after returning car with staining......Very poor business practices and very dishonest manager.
2024년 1월에 5박 숙박함
답변 제공: Mitchell 님, 2024년 3월 8일
We apologize for any misunderstanding durning your stay and we hope you give us another chance in the future. Thank you.

10/10 - 훌륭해요

Jenna

2023년 12월에 2박 숙박함
답변 제공: Front Desk Team 님, 2024년 2월 29일
Thank you for the great review! We hope to have you stay with us again soon!

8/10 - 좋아요

Alexis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is going to be beautiful when it is completed. The attention to detail in the rooms was incredible - the scribing of the molding to the brick was impressive, as was the way in which the molding was created to accommodate the curtains. The bathroom is incredible, especially the shower. I did not mind staying in a place undergoing renovations because it was interesting to see the development of this property. The staff was attentive and super helpful. They provided us detailed information about where to go to get a good bite to eat at 9 pm on a Tuesday night, and gave us a bit of background, along with advice of where to go for an interesting after-dinner drink that was truly special. Kudos to the night staff.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Paige

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful building and rooms!

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
For what they’re trying to be, they have a long way to go. No room service. The toilet seat had to be held up by hand, otherwise it would fall back into place and get peed on. The sink didn’t drain properly. My wife went for a massage to relax on her vacation, and the lady giving the massage decided to bring politics up and mentioned the “plandemic” more than once.
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Kirsten

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jimme

2023년 12월에 1박 숙박함
답변 제공: Mitchell 님, 2024년 3월 8일
Thank you so much for your stellar review, and we can't wait to see you again!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely property!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mizael

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jeremy

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel, they were doing some light remodeling, but made accommodations to improve our stay. We’ve been coming here a long time, and will be back again!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael 님, LOS ALAMOS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
This hotel is very nice, especially for the price. We really enjoyed the creole restaurant and all the history.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Britney

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super cool hotel
Loved the Mining Exchange - such a cool hotel. It is in the middle of a renovation and things are a little discombobulated but the new interiors are gorgeous!!! The rooms need lights that have a USB port for charging phones and coffee/tea service in the room but other than that I loved it.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Eddy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Ward M

2023년 12월에 2박 숙박함

8/10 - 좋아요

Michael 님, Pueblo

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Marcia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful historic hotel
Absolutely gorgeous hotel in an awesome location!
This is the linen storage in the hall
Gingerbread replica of hotel
Lobby
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Maxine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent historical remodel!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful place
We were greeted be very courteous staff. The lobby is beautiful, plenty of places to sit and visit. You can see the original vault which is amazing. We saw smaller vaults in the stairwell and the housekeeping storage was a vault as well. Our room was nice and comfortable. There is some updates going on by the elevators and they are adding a barista and bar in the lobby. We will definitely return. Plenty of places to grab a meal from breakfast to dinner. We recommend King Chef diner, Red Gravy, and Jack Quinn’s to name a few.
2023년 12월에 1박 숙박함
답변 제공: Jill 님, 2023년 12월 12일
Thank you for taking the time to respond. We appreciate our guests and look forward to your return! We love sharing this beautiful city with our guests! See you soon.Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Gabriel

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff were extremely friendly and helpful. The newly remodeled room was beautiful and comfortable. We will definitely be staying here again the next time we’re in Colorado Springs.
2023년 12월에 1박 숙박함
답변 제공: Jill 님, 2023년 12월 5일
Thank you for taking the time to respond. We appreciate our guests and any feedback provided. We look forward to your return!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Maxine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely historical renovation!
2023년 11월에 1박 숙박함
답변 제공: Jill 님, 2023년 12월 5일
Thank you for taking the time to respond. We appreciate our guests and any feedback provided. We look forward to your return.Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Keivan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Jill was the absolute best!
2023년 12월에 2박 숙박함
답변 제공: Jill 님, 2023년 12월 5일
Thank you for taking the time to respond. We appreciate our guests and any feedback provided. Our team is here to take care of you! )We look forward to your return.Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Jill 님, 2023년 12월 5일
Thank you for taking the time to respond. We appreciate our guests and look forward to your return!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Lily

2023년 11월에 1박 숙박함

8/10 - 좋아요

Carla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was great, the restaurant (Springs Orleans) Not so great. Rude waiting staff and hostess.
2023년 11월에 1박 숙박함
답변 제공: Jill 님, 2023년 12월 5일
We apologize for any inconvience during your stay. Your response is noted. We hope to see you again.Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Bonnie

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a lovely hotel, the staff are amazing, and the building has such a history! Everything was top notch, we will definitely stay here again.
2023년 11월에 1박 숙박함
답변 제공: Jill 님, 2023년 11월 29일
Thank you for taking the time to respond! We appreciate our guests and any feedback provided. We look forward to your return!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Josh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place
2023년 11월에 2박 숙박함
답변 제공: Jill 님, 2023년 11월 29일
Thank you for taking the time to respond! We appreciate our guests and any feedback provided. We look forward to your return!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Cassandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very lovely and unique property. The gentleman who checked us in (I believe his name was Bryce?) was very helpful and accommodating. We arrived a couple hours before check-in time but he was able to get a room for us within about 30 minutes. He was also helpful with advice on parking near the hotel and other amenities around the property. Room was nice & clean and we really enjoyed our stay.
2023년 11월에 2박 숙박함
답변 제공: Jill 님, 2023년 11월 29일
Thank you for taking the time to respond! We appreciate our guests and any feedback provided. We look forward to your return!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Jill 님, 2023년 11월 29일
Thank you for taking the time to respond! We appreciate our guests and any feedback provided. We look forward to your return!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Rose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Historic building tastefully renovated, complete with the old safes still in place. The front desk attendant was charming and welcomed us with a bit of history on the building. Currently still undergoing renovations, looking forward to visiting again once renovations are completed.
2023년 11월에 1박 숙박함
답변 제공: Jill 님, 2023년 11월 29일
Thank you for taking the time to respond! We appreciate our guests and any feedback provided. We look forward to your return!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Kenny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Nice Property. Undergoing upgraded renovations… which did not interfere with our stay. This Hotel rocks…definitely will return
답변 제공: Jill 님, 2023년 11월 29일
Thank you for taking the time to respond! We appreciate our guests and any feedback provided. We look forward to your return!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

8/10 - 좋아요

Rowan

좋아요: 청결 상태, 직원 및 서비스
Great customer service
Great customer service. Jill was absolutely the friendliest and made us feel very welcome.
2023년 11월에 1박 숙박함
답변 제공: Jill 님, 2023년 11월 29일
Thank you for taking the time to respond! We appreciate our guests and any feedback provided. We love that you felt welcome and look forward to your return!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jill 님, 2023년 11월 29일
Thank you for taking the time to respond! We appreciate our guests and any feedback provided. We look forward to your return!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

4/10 - 별로예요

Arika

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our room was located right next to the remodeling/renovation work which was fine initially the night we arrived. The workers began working early the next morning loudly with power tools and hammering before 8am on a Sunday. This as very frustrating and did not feel like the comfort of guests was taken into consideration when filling this room.
2023년 11월에 1박 숙박함
답변 제공: Jill 님, 2023년 11월 29일
Thank you for taking the time to respond. We apologize for any inconvience during your stay. We understand your frustration with any construction project here on property, we are most certainly experiencing growing pains. We appreciate any input from our guests and will note the issue you experienced.Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

2/10 - 너무 별로예요

matthew

별로예요: 숙박 시설 상태 및 시설
Beautiful property if it wasn’t for construction on the inside. Made the stay not as good, dusty, dirty with construction workers in the property. I would have stayed somewhere else if I knew that was gonna be in construction inside the property.
2023년 11월에 1박 숙박함
답변 제공: Jill 님, 2023년 11월 29일
Thanks for taking the time to respond. We apologize for any inconvience during your stay. We look forward to the end our our renovations as well. We hope to see you againg when we have completed our upgrades.Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Darlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Lady at the front desk was friendly, fun and professional. Rooms are very nice and comfortable.
2023년 11월에 1박 숙박함
답변 제공: Jill 님, 2023년 11월 29일
Thank you for taking the time to respond! We appreciate our guests and any feedback provided. We look forward to your return!)Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Paul 님, La Veta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jill 님, 2023년 10월 29일
Thank you for taking the time to respond! We appreciate our guests and any feedback provided. We look forward to your return!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO

10/10 - 훌륭해요

Jimmy

2023년 10월에 1박 숙박함
답변 제공: Jill 님, 2023년 10월 28일
Thank you for taking the time to respond. We appreciate our guests and any feedback provided. We hope to see you again!Sincerely,Front Desk TeamThe Mining ExchangeColorado Springs, CO