스탠다드 스튜디오, 금연, 냉장고 및 전자레인지 | 책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 셀렉트 스위트 - 콜로라도 스프링스 - 에어포트 여행 후기

2.5 out of 5

이용 후기

5.6
평점 10 - 훌륭해요. 536개 이용 후기 중 85개" "
평점 8 - 좋아요. 536개 이용 후기 중 102개" "
평점 6 - 괜찮아요. 536개 이용 후기 중 95개" "
평점 4 - 별로예요. 536개 이용 후기 중 78개" "
평점 2 - 너무 별로예요. 536개 이용 후기 중 176개" "

6.0/10

청결 상태

6.2/10

직원 및 서비스

4.2/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Michelle

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely rude front desk personnel and general manager. They did not honor my expedia reservation.
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Michelle, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jared

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If I could give a 0 star I would! Rude front desk help and cockroaches running around room! Walked out as soon as we seen the room! DO NOT STAY!!!!!
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 5일
Dear Jared, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and cleanliness concerns. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

4/10 - 별로예요

Dereck

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not that great
No pilloes or comforter when I got in room. Not totally clean, some body hairs here and there. I will stay somwhere else next time.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 26일
Dear Dereck, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, we extend our apologies for the oversight by our housekeeping staff during your recent stay. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely, Hotel Management

6/10 - 괜찮아요

Ken

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2023년 10월에 6박 숙박함

4/10 - 별로예요

LePia

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Their elevators are down & they have roaches. Side door is never closed, should be closed at all times.
2023년 10월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 21일
Dear LePia, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Also, we want to apologize for your issue with our elevators during your visit. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately. We are very grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

8/10 - 좋아요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Heather

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Thromone

좋아요: 청결 상태, 직원 및 서비스
I did not like the fact that the elevator was not operable. It made it inconvenient to have to keep using the stairwell especially since I have asthma and had quite a few things to carry up the stairs.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 9일
Dear Thromone, We apologize for any inconvenience you experienced during your stay due to the elevator not being operable. We understand that this would have been particularly challenging, especially if you had to carry items up the stairs. Your comfort and convenience are important to us, and we appreciate your understanding. If you choose to stay with us again in the future, we will do our best to ensure your stay is more comfortable and hassle-free. Thank you for your feedback, and we hope to have the opportunity to serve you better next time.Sincerely,Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
reserved a 2bed room, because of the elevator not working had to take a 1bed room. They charge extra for dishes,pots and pans and you take out your own garbage or pay extra.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 7일
Dear Anonymous, Thank you for sharing your experience. We apologize for the inconvenience caused by the elevator and any additional charges you encountered. Guest feedback is important to us, and we appreciate your input. Please note that our policies are designed to provide options for guests, and we will take your comments into consideration as we continually strive to improve our services. We hope you will consider staying with us again in the future, and we'll do our best to make your next visit more enjoyable.Sincerely,Hotel Management

10/10 - 훌륭해요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함

2/10 - 너무 별로예요

Lepia

별로예요: 청결 상태
2023년 9월에 13박 숙박함

2/10 - 너무 별로예요

LePia

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have roaches, & the elevators are down. They don’t clean the rooms. You have to take out your own trash. You have to bring down the previous towels they give you when you first arrive, and it will cost you $1.89 per load. Floors are dirty & sticky. Bathtub water backs up and doesn’t drain properly. Microwave halfway breaking down. The side door is an exit, not an entrance. Customer service for this hotel sucks‼️ I do not recommend anyone staying here‼️
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 2일
Dear LePia, Please accept our sincere apologies for the disappointing experience. We value the comfort and satisfaction of our guests, and we do not take these concerns lightly. Although our pest control provider services our suites on a routine basis, we have scheduled a professional inspection to prevent future occurrences. We have also addressed the issues regarding our elevator, bathroom, and cleanliness with the appropriate team members for improvement. We want to reassure you that we are wholly committed to enhancing our services and accommodations. We hope you will allow us a future opportunity to welcome you back so we can provide you with the exceptional hospitality you deserve.Sincerely, Hotel Management

2/10 - 너무 별로예요

DEBORAH

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't even have bath towels or a washcloths. When I went to the desk I got one bath towel and no wash cloth was available. Hair all over the shower and sheets. People outside my room making noise after 10 pm. No offer to bring me a washcloth after they were dried, only a hand towel instead. Worse stay ever.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 1일
Dear DEBORAH, We appreciate your feedback on your recent stay. We're genuinely sorry to hear about the inconvenience you experienced. Our aim is to provide a comfortable and relaxing environment, and it seems we fell short in some areas during your visit. Your comments are valuable, and we'll use them to make necessary improvements. We hope you'll consider giving us another chance in the future to provide a better experience. Thank you for staying with us.Sincerely,Hotel Management

4/10 - 별로예요

Marissa 님, Flagstaff

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very run down, dirty and extremely noisy. First off we had checked in at 1am. We called a few days prior to let them know that and we were told that is perfectly fine and someone would be there to answer the phone. When we finally got inside the lady at the desk stated "your reservation may not be here since you got here so late" not the best thing to say when it is 1am and you have a young child with you. Next the elevator is broken, and looking at other reviews, it has been for months. Then we get put on the 3rd floor... noise alp night, people yelling outisde all night. Terrible place to stay.
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 11일
Dear Marissa, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

4/10 - 별로예요

Jennifer

Housekeeping was very terrible. No towels in room. Dirty washcloths left on the shower curtain from previous guests.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 6일
Dear Jennifer, We deeply regret that your recent stay fell short of the high standards we strive to provide. Our housekeeping team should ensure a clean and well-stocked room for every guest. We apologize for the oversight that led to a disappointing experience. Please rest assured that we take your feedback seriously and will reinforce our cleaning procedures moving forward. We value your patronage and would appreciate another opportunity to provide you with the quality stay you deserve. Your complete satisfaction is our goal, and we hope to welcome you back soon for a much-improved experience.Sincerely,Hotel Management

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Todd A

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Javier

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel I’ve ever been to
Hotel was absolutely disgusting. We got up to our room and it was filthy. We didn’t stay longer than 10 minutes before we checked out
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 8일
Dear Javier, Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel Management

6/10 - 괜찮아요

Cherisse

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was not clean crumbs all over counter and stove, the toilet had not been cleaned, and there were dead roaches on floor and in the drawers. Its a bummer that alot of hotels are like this now and the price is outrageous for the quality.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 6일
Dear Cherisse, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. We apologize for any inconvenience you experienced during your stay, and we have shared your feedback with our housekeeping team to take quick action. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

hari krishna

Horrible accommodation
After booking informed coming late , still did not allow us as system problem not able to do check-in and refund issues. Please be credited money back to my account.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 28일
Dear Hari Krishna, Thank you for taking the time to review our hotel. We apologize for the issues you experienced during your recent stay with us. We appreciate your feedback and are disappointed that we fell short of your expectations. Regarding your bill, any remaining incidental hold will be refunded to your account, which can take your bank a few business days to process. You can also reach out to our hotel directly, so we can review the charges and assist you further. We hope to welcome you back in the future and provide you with an improved experience.Sincerely,Hotel Management

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 7박 숙박함

2/10 - 너무 별로예요

Maria

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Kristine

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Miguel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worse hotel I have EVER STAYED IN there were cockroaches int the bathtub it was nasty I left the same day don’t recommend not safe for kids
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 18일
Dear Miguel, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

2/10 - 너무 별로예요

Vernon

연인과의 여행, 반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Got there after weedy torn up road. Inside we were informed the pet friendly hotel had large charge. She did wave that. Then told after asking where it was, the elevator was out and we had been put on the 4th floor. We are 68 years old!! Four trips later, room was not in great condition but clean. Neighbors partied until 1:30 am. They were up at 6:00 am. If there was a fire, there will be many killed from stampede from amt and location of outside doors. I will stay at older, cheaper Travelodge down the street again befor here. Thought by the name and price it was an upgrade. Wrong!
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 6일
Dear Vernon, Thank you for choosing our hotel and evaluating your stay. Please accept our sincere apologies for any inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and noted the concerns outlined in your review. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Gary

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place was horrible, homeless people all around the building, beds inside were small. Little kids hanging outside looking to do something bad to someone.
2023년 6월에 6박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 5일
Dear Gary, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There wasnt a way to checkout early. The front desk wasn't open until 10 a.m. There was not a key drop available either. I would not recommend this place!
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 3일
Dear Guest, Thank you for staying with us. We are sorry for the difficulties you had at the time of check-out. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jessica

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible. The elevators were broken and room was on 4th floor. Mind you I had a service animal so was very inconvenient. The room was not equipped with more than half of the amenities that had been expressed by the person making reservations. There were no blankets for bed, was surprised there were at least sheets. Very unaccomodating. Will never stay here again.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 1일
Dear Jessica, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the needed amenities and for the maintenance issues that inconvenienced you. We aim to provide an exceptional experience for our guests. So we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. However, we apologize this was not what you experienced. We will address your issues to avoid this from happening again. We hope to have another opportunity to make it up to you.Sincerely,Hotel Management

4/10 - 별로예요

maria andre

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Brian and the lady who he was training were great and courteous
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 25일
Dear maria, Thank you for taking the time to write a review. It is very kind of you to recognize our devoted staff for their service. However, we apologize for any inconvenience you may have faced during your stay. We constantly strive to improve our guests' experience, and we hope you will reconsider staying with us again.Sincerely,Hotel Management

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Third Floor Walkup
Front desk was closed when I first came in at 5:30pm “Helping another customer” Ten minutes later was assigned a room on the third floor and when I found the elevator, discovered it was out of order. The stairs are not clearly marked, so I had to return to the office for directions to carry my luggage to the third floor. No coffee maker
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 24일
Dear Guest, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

2/10 - 너무 별로예요

sevval

2023년 6월에 2박 숙박함

6/10 - 괜찮아요

Edward

2023년 5월에 4박 숙박함

2/10 - 너무 별로예요

Cheri

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cockroaches dirty property dirty hallways elevator broken stuck on the 4th floor was not a good time I would not recommend this place to anyone
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 4일
Dear Cheri, Thank you for sharing your valuable feedback with us. Our hotel is subject to strict standards of cleanliness and pest control. Therefore, we regret this was not your impression. Moreover, we apologize for the inconvenience caused by our elevator. We have addressed your comments with our associates to prevent such matters from affecting future guests and uphold our high standards. Please be assured that we continually strive to enhance our guest satisfaction, and we welcome you to try us again. We are confident you will enjoy a much-improved accommodation. Sincerely,Hotel Management

6/10 - 괜찮아요

Cheri

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 1일
Dear Cheri, Thank you for taking the time to review your experience. Our team follows the most rigorous industry standards and strives to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We are reviewing your comments to see what went wrong, and we assure you we will address these concerns with our housekeeping team to prevent future occurrences. We appreciate you informing us as we continually strive to improve our services. We hope you will consider revisiting us so we can make it up to you and regain your trust in our hotel.Sincerely,Hotel Management

2/10 - 너무 별로예요

DEbra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty, uncomfortable beds, Smells like weed and smoke everywhere Especially elevator
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 29일
Dear DEbra, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests a relaxing and rejuvenating experience, and we understand the importance of clean accommodations. We apologize that your stay did not meet our standards and have discussed your concerns with our team to improve the guest experience. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Christina

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Do Not Stay Here!!!
Not sure where to start. Checked in and was put on 4th floor. Went to find elevator only for it to have a sign saying out of order. I am disabled with a knee brace on and I go back to the front desk and tell him I can’t walk 4 flights of stairs to which I’m told it’s not really broken it just overheats. Next morning I go to elevator and it’s broken. I can’t get downstairs call front desk no one’s there. Hotel.com calls mgmnt who tells them to tell me to call 911 and ask them to come get me down the stairs it’s their policy to not help with luggage.?!?!Are you serious. Ever heard of ADA. Also had no toiletries and no remote for the television.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 29일
Dear Christina, We appreciate your feedback and are grateful you chose to stay with us. We always aim to provide exceptional hospitality to our guests, so we are sorry that we fell short of your expectations on this occasion. We apologize for the inconvenience caused by the out-of-service elevator, and we understand that you were not satisfied with how the situation was handled. Your feedback is valuable to us, and we have taken steps to enhance our service levels and ensure that we can better serve our guests in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

8/10 - 좋아요

Cheri

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The management and the new people that were working were fabulous working with me. When I needed help they help me out tremendously I want to shout out and say thank you
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 1일
Dear Cheri, Thank you for your excellent feedback about Extended Stay America and the exceptional service provided by our team. We're delighted they went above and beyond to assist you during your stay. Our team takes great pride in providing excellent customer service, and it's rewarding to know that their efforts positively impacted your experience. We sincerely appreciate your kind words and the time you took to acknowledge our team. We will make sure to pass on your gratitude to them. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

8/10 - 좋아요

vincent

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy customer
Was a good experience
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 25일
Dear vincent, Thank you for sharing your positive experience at our hotel. We are delighted to hear that you had a good stay with us. Our team strives to provide excellent service and a comfortable environment for all our guests, and it's always rewarding to receive such positive feedback. We truly appreciate your kind words and your support. If you plan to visit our area, we would be thrilled to welcome you back for another enjoyable experience. Thank you again for choosing our hotel; we look forward to serving you in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No deposit
답변 제공: Hotel Management 님, 2023년 4월 23일
Dear Dennis, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
It normally doesn't take 3 hours to check in from the check in time. Only has 1 worker to clean 30 rooms. I offered to help as well as my daughter who specializes in housekeeping but got denied the opportunity due to liability, however they had middle school age and high school age kids helping with the room that was the attendants kids. No cloths in room already but with hair on the sinks that wasn't ours
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 18일
Dear Guest, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. We are also sorry for the delay in check-in that you experienced. We will look into this and make sure it does not happen in the future. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon. Sincerely,Hotel Management

6/10 - 괜찮아요

Patrick

2023년 4월에 3박 숙박함

2/10 - 너무 별로예요

Rayla

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very rude and impolite.
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 20일
Dear Rayla, Thank you for your feedback. We are very disappointed that we fell short of your expectations and ours. We will use your feedback as a training tool to improve the experience for future guests. Thank you for your business, and we would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Devin

2023년 4월에 1박 숙박함

8/10 - 좋아요

Kennett

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Jesse

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible place to stay. I can't believe extended stay america let's thier name be on this building. Staff is lazy and rude. Rooms are dirty and run down. Hot water barely works. TV didn't work. Bed is almost unbareable . Front desk staff doesn't want to do anything. They get irritated when you show up at thier desk. Would have been better off at motel 6. Econo lodge down the road was cheaper and much better.
2023년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 28일
Dear Jesse, Thank you for your feedback about your stay at our hotel. We apologize that our property did not meet your expectations. We will share your valuable comments with our team as we update and refresh our hotel. Learning about your issues with one of our staff members could be much better. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our standard service. Appropriate measures have been taken to ensure this is not repeated. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests. We appreciate your feedback about our beds and apologize it did not meet your expectations. Thank you for being our guest, and we hope you will visit again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Alicia

2023년 2월에 1박 숙박함

8/10 - 좋아요

Brittany

2023년 2월에 1박 숙박함

8/10 - 좋아요

Malechi

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 7일
Dear Malechi, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

2/10 - 너무 별로예요

Thanh

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
They gave us a room which hasn’t been clean. Dirty floor, bugs in the fridge and no bed sheet. Talk to front desk and got another room which they claim was clean and ready. Floor was still dirty. Dead flies everywhere. Not enough pillows on bed. Nothing in bathroom but toilet paper and towels. Hall way smell like cigarettes. And elevator was dirty.
2022년 10월에 1박 숙박함