책상, 암막 커튼, 방음 설비, 다리미/다리미판

퀄리티 인 & 스위트 컬럼비아 I-70 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 273개 이용 후기 중 97개" "
평점 8 - 좋아요. 273개 이용 후기 중 68개" "
평점 6 - 괜찮아요. 273개 이용 후기 중 51개" "
평점 4 - 별로예요. 273개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 273개 이용 후기 중 27개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

4/10 - 별로예요

Keith 님, Winnipeg

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
dated and breakfast was poor. we expected more from the rating we saw.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 9일
Dear Keith, Thank you for sharing your experience with us. We're truly sorry to hear that your recent stay fell short of your expectations. We understand the importance of providing a fresh and satisfying breakfast experience, and we apologize for not meeting this standard during your visit. Regarding the dated appearance, we're continuously working on enhancing our facilities to ensure a comfortable and enjoyable stay for all our guests. Rest assured, we have already discussed your concerns with our housekeeping team to address any issues promptly. Your feedback is invaluable to us as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more fulfilling experience.

8/10 - 좋아요

Robyn

연인과의 여행
좋아요: 청결 상태
Comfortable room, fairly quiet, good dining options nearby. There wasn’t much of a breakfast in the mornings however.
2024년 3월에 6박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 9일
Dear Robyn, What a delight to read your feedback on your recent stay with us! We're thrilled to hear that you found our rooms comfortable and enjoyed the tranquility of your stay. It's fantastic to know that you had plenty of dining options nearby to explore.We totally hear you on the breakfast front. We're constantly striving to elevate our offerings, and your input helps guide us in the right direction. Rest assured, we're already cooking up some exciting new ideas to jazz up our morning spread.We're grateful for your kind words and for taking the time to share your experience with us. It's feedback like yours that keeps us motivated to keep pushing the boundaries and ensuring every guest leaves with a smile.We can't wait to have you back for another unforgettable stay!

4/10 - 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was all around dirty as it looked like it was not vacuumed, there were dust bunnies, and the beds were even dirty, one of them had a floss pick under the mattress. There was also somehow standing water in the shower even though we got there at 11 at night, there’s no reason anything should’ve been wet. The ceiling also had many water spots and there were multiple mysterious stains in the carpet.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 1일
Dear Jennifer, I'm genuinely sorry to hear about your disappointing experience during your stay at our hotel. Your feedback highlights issues that fall well below the standards we aim to uphold. Cleanliness is paramount in our establishment, and it's truly disheartening to learn that your room did not meet expectations in this regard. We deeply apologize for the oversight with the vacuuming, the presence of dust bunnies, and the cleanliness of the beds. Your concerns regarding the shower and the water spots on the ceiling are duly noted, and we will take immediate steps to address these maintenance issues. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure a more pleasant stay for our guests in the future. We hope for the opportunity to welcome you back and provide you with the exceptional experience you rightfully deserve.

2/10 - 너무 별로예요

Sandra

별로예요: 직원 및 서비스
Llegamos a las 7:40 pm después de un largo viaje, preguntamos si el hotel era PET friendly el empleado de una manera muy grosera contestó que no, mi hija se fue a hacer una llamada y el empleado asumió que se había ido y nos canceló la reservación a pesar que ya le había entregado las llaves, luego muy grosero y molesto nos quitó las llaves y nos dijo que el había cancelado la reservación, pésima atención, pienso que sería importante darle entrenamiento de atención al cliente al personal del front desk
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 26일
Dear Sandra, What a delight to hear from you, even if it's just a quick note! Your feedback is like sunshine peeking through the clouds, brightening our day. While we're sorry you weren't completely satisfied, we're here to turn that frown upside down! Please know that your experience matters deeply to us, and we're eager to learn how to make it right. Your comfort and happiness are our top priorities, and we're committed to exceeding your expectations. Looking forward to the opportunity to welcome you back and showcase the true excellence we strive for!

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 20일
Hi Tina!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

6/10 - 괜찮아요

Saskia

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Saskia, We appreciate you choosing our hotel for your stay. Please feel free to get in touch with us directly to share any feedback you may have from your recent experience. We value your input and would like to ensure we address any concerns.

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to campus, Very nice staff, Great Cost
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 13일
Hi Ryan!Knowing that you had a great time during your stay with us makes us very happy! We're happy that satisfied your needs and that the location is handy given its proximity to the school. We take great pleasure in offering outstanding customer service, so it's great to hear that you thought our personnel was friendly. Regarding the price, we work hard to provide our visitors with excellent value, so we're happy that you thought it was reasonable. We are appreciative that you chose to stay with us, and we look forward to seeing you back soon for more fun!

4/10 - 별로예요

John

Shower head boogered up tv has only audio. No hot tub pool is broke breakfast started too late
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 11일
Hi John,We truly appreciate you taking the time to share your experience with us. We're sincerely sorry to hear about the issues you encountered during your stay. Please know that your feedback is incredibly valuable to us as we continuously strive to improve our services. Rest assured, we will address the maintenance issues promptly to ensure our guests enjoy a comfortable and hassle-free stay in the future. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a much-improved experience.

10/10 - 훌륭해요

FRANCIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Hi Francis!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

8/10 - 좋아요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and comfortable
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 8일
Hi Angela!We're over the moon reading your review! It's fantastic to hear that you found your stay at our hotel very nice and comfortable. Creating a cozy and welcoming atmosphere is what we're all about, so it's incredibly rewarding to know that we hit the mark with you. If there's anything specific that made your stay stand out, or if there's anything we can improve upon, please don't hesitate to let us know. We're here to ensure your next visit is even more enjoyable!

6/10 - 괜찮아요

XIAOHUI 님, Minneapolis

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I was surcharged $5 with no explanations and for no reasons each nigth.I was asked to pay $25 of deposit,but only got $20 returned.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 8일
Dear Xiaohui,We're truly sorry to hear about your experience during your stay at our hotel. We understand how frustrating unexpected charges can be, and we apologize for any inconvenience caused by the lack of explanation regarding the 5 surcharge each night. Additionally, we apologize for the discrepancy in the deposit refund amount. Your feedback is invaluable to us, and we'll ensure to address these issues internally to prevent such occurrences in the future. We appreciate you bringing this to our attention and hope for the opportunity to make it right for you in the future.

8/10 - 좋아요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and comfortable
2024년 2월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Angela!Knowing that you thought our hotel was very clean and comfy makes us very happy! Our first goal is your pleasure, therefore it's great to hear that we met your expectations. We take great satisfaction in keeping our surroundings tidy and welcoming for each and every one of our guests. I'm excited to see you again soon for another amazing stay!

6/10 - 괜찮아요

Benny

별로예요: 숙박 시설 상태 및 시설
Didnt care for the area, kinda tight parking. Old building that needs repair and updating..
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 4일
Dear Benny,We're truly sorry to hear that your experience at our hotel didn't meet your expectations. We understand that the surrounding area and parking situation can impact your stay, and we apologize for any inconvenience caused. As for the condition of our building, please know that we're constantly working to improve and update our facilities to ensure a comfortable and enjoyable stay for all our guests. Your feedback is invaluable to us, and we'll take it into consideration as we continue to strive for excellence. We hope you'll give us another chance in the future to provide you with the exceptional experience you deserve.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 2일
Dear Michael, We are overjoyed to learn that your time with us was fantastic! I appreciate you taking the time to provide me with your thoughts. Overall, it seems like you had a wonderful time, and we are honored that you gave us such a good rating. Your happiness is our first concern, and we work hard to make every visitor's stay memorable. Please don't hesitate to let us know if there was something in particular you enjoyed or if there was anything you felt we could do better to get that additional star the next time. We are forward to having you return for yet another wonderful visit!

8/10 - 좋아요

John

좋아요: 직원 및 서비스
The breakfast was crap the bed was comfortable and the room was recently remodeled
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 1일
Hello John,We appreciate you sharing your feedback on your recent stay with us. We're glad to hear you found the bed comfortable and enjoyed the recently remodeled room. We value all aspects of our guests' experience and will take your comments into consideration for future improvements.

10/10 - 훌륭해요

Joleen

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Suited my travel needs.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Joleen,We're pleased to hear that our hotel suited your travel needs. We strive to provide a comfortable experience for all our guests. Your feedback is valuable to us.

6/10 - 괜찮아요

Sam

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Sam,We appreciate you staying with us and hope you had a pleasant experience overall. If there is anything we can improve for your future visits, please feel free to contact us directly.

10/10 - 훌륭해요

kuo liang 님, Chicago

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello kuo liang,We are thrilled to hear that you had a fantastic experience at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon for another enjoyable stay!

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to locate and easy to check in
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 12일
Hi Michael!We are happy to learn that you had no trouble finding our hotel and that the check-in procedure went smoothly! We take great pride in making your arrival effortless, so hearing that you had a positive experience makes us happy. Your comments encourage us to keep up our dedication to offering top-notch service and making sure each visitor feels at home from the time they arrive. We are forward to have you return for yet another wonderful visit!

10/10 - 훌륭해요

John

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 12일
Hi John!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

8/10 - 좋아요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 5일
Dear Alex, We're pleased to hear you had a good stay with us, earning us a solid 4 out of 5 stars! Your feedback means the world to us, and we're delighted to know you had a positive experience. We're always striving to make our guests feel right at home, and it sounds like we hit the mark with you. If there's anything specific that stood out or any suggestions you have for making your next stay even more fantastic, we're all ears! Looking forward to welcoming you back for an even more stellar experience. Cheers!

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 26일
Dear Chris,We appreciate your overall positive rating of 8 out of 10. However, we also noticed that you didn't provide specific comments about your experience. We truly value your input, and it's important for us to understand any aspects of your stay that may not have met your expectations. Your satisfaction is our priority, and we would love to hear more about your experience to ensure that we continue to improve and provide the best possible service. Please feel free to reach out to our customer service team directly, as your insights are invaluable in helping us enhance our offerings. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 - 훌륭해요

Jerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff, great service and comfortable roommates
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 25일
Hi Jerry!What a pleasure it was to read your fantastic review! We're absolutely thrilled to hear that our friendly staff, top-notch service, and cozy accommodations left such a positive impression on you. It's delightful to know that your stay with us was not just comfortable, but also memorable. We're committed to creating an exceptional experience for our guests, and your kind words are truly motivating. We look forward to welcoming you back soon for another wonderful stay. Safe travels and thank you for choosing our hotel!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 24일
Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize that your experience fell short of your expectations, as reflected in your 4 out of 10 rating. We understand the importance of constructive criticism and would greatly appreciate any specific details or concerns you may have had during your stay. Our utmost priority is to ensure our guests feel comfortable and satisfied, and your insights are invaluable to us in addressing any areas that may require improvement. We truly value your patronage and hope to have the opportunity to welcome you back in the future, offering an enhanced and more enjoyable stay.

8/10 - 좋아요

Denise 님, Hoffman Estates

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Perfectly adequate for a last-minute one night stay. Room was clean and hotel was quiet, but disappointed with the breakfast offerings…
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 22일
Dear Denise, Thank you a bunch for taking the time to share your thoughts with us! We're thrilled to hear that your last-minute one-night stay with us was met with a clean and tranquil room – exactly the kind of serenity we aim to provide. Your feedback is valuable, and we apologize for any disappointment regarding the breakfast offerings. We're constantly working to enhance our guest experience, and your insights help us focus our efforts. Next time you're in town, we'd love another chance to impress you with an even more delightful stay, from sunrise to sundown!

8/10 - 좋아요

Michael

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Michael,We appreciate you taking the time to rate our hotel. If you have any specific feedback or comments about your stay, we encourage you to reach out to us directly so we can address any concerns and ensure an even better experience for future visits. We hope to welcome you back soon!

10/10 - 훌륭해요

Tony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 19일
Hi Tony!Thank you so much for your feedback and kind words regarding the five-star experience thatyou received during your most recent stay with us!We seek to give each guest a very comfortable and accommodating experience, and we arethrilled to hear of our success in this ambition. We will be sure to share your kind regards withour team.We thank you for your loyalty, and we look forward to your future visits!

6/10 - 괜찮아요

Hannah

출장 여행
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 19일
Dear Hannnah, We sincerely appreciate your decision to stay at our hotel, and we're grateful for the rating you provided. However, we also understand that your experience may not have met your expectations, as reflected in the 6 out of 10 rating without specific comments. We genuinely apologize if there were aspects of your stay that fell short, and we would greatly appreciate any additional details you could provide. Your satisfaction is our top priority, and we are committed to addressing and improving upon any issues you may have encountered. We hope to have the opportunity to welcome you back in the future and deliver a more positive experience.

6/10 - 괜찮아요

Margaret

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Comfortable bed. Problems included a key card system thst took 4 to 5 tries to open with one key. The other key did not work. This problem was reported to them and you for our stay 2 weeks ago in a different room. Another probem is that room repairs were not kept up. Examples included a damaged bath door facing and a damaged night stand.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 18일
Dear Margaret,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the comfortable bed and want to extend our sincere apologies for the inconveniences you experienced during your stay. We are genuinely sorry for the persistent issues with the key card system, and we understand the frustration it must have caused. Your concerns regarding the room repairs, specifically the damaged bath door facing and nightstand, are duly noted, and we assure you that we will address these matters promptly to enhance the overall guest experience. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

6/10 - 괜찮아요

Lu Ann

좋아요: 객실의 편안함
별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 18일
Dear Lu,We appreciate your honesty in providing a rating, and we truly value your perspective. We regret to see that your experience fell short of expectations, as reflected in the 6 out of 10 rating. While we understand you've chosen not to provide specific comments, please know that your comfort and satisfaction are our top priorities. We would love the opportunity to learn more about your stay and address any concerns you may have had. Our team is dedicated to ensuring a positive guest experience, and your insights are invaluable to our ongoing efforts for improvement. If you are willing, we invite you to share more details so that we can better understand your experience and work towards making amends.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
The rating should be higher. Very good hotel considering the price.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 15일
Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear that you gave us a perfect 10 out of 10 rating and believe the score should be even higher. Your kind words about our hotel and its value are truly heartening. We strive to provide exceptional experiences without breaking the bank, and it's incredibly rewarding to see that reflected in your feedback. We're dedicated to offering top-notch service, comfortable accommodations, and excellent value for your money. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another outstanding stay.

8/10 - 좋아요

Rob

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 15일
Dear Rob,Thank you for taking the time to share your feedback with us. We appreciate your decision to rate our hotel, and we're pleased to see a positive score of 4 out of 5. However, we also noticed that you didn't provide any specific comments regarding your experience. We truly value the opinions of our guests, and understanding the details of your stay would help us enhance our services further.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 11일
Dear Guest,We're absolutely delighted to hear about your overall positive experience during your stay with us! An 8 out of 10 rating speaks volumes, and we're thrilled that you enjoyed your time at our hotel. Your satisfaction is our top priority, and we're pleased to know that we were able to provide you with a stay that met your expectations. We truly value your feedback, and it's fantastic to see such a strong rating from you. If there's anything specific that stood out or any additional comments you'd like to share, we'd love to hear them. We look forward to welcoming you back for another fantastic experience in the future!

10/10 - 훌륭해요

Rita

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hotel stay
Excellent staff comfortable beds will come again
2024년 1월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 9일
Hi Rita,We are absolutely glad to hear that you had a fantastic experience during your stay with us! It warms our hearts to know that our dedicated staff left a lasting impression and that you found our beds to be the epitome of comfort. We can't wait to welcome you back for another incredible stay. Your glowing review has truly made our day, and we look forward to exceeding your expectations once again on your next visit.

10/10 - 훌륭해요

Mulubrhan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was very clean
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 9일
Hi Mulubrhan!We're thrilled to hear that you found our accommodation to be spotlessly clean during your visit! A clean atmosphere is essential for a pleasant and happy experience, and we are pleased to hear that we met your expectations in this respect. Our experienced housekeeping crew works diligently to keep every aspect of our rooms sparkling clean. Your good compliments reflect their hard work and dedication to maintaining the highest levels of cleanliness. We believe the cleanliness of your accommodation offered an extra layer of comfort to your visit, and we look forward to welcoming you back for another spotlessly pleasant experience in the future!

8/10 - 좋아요

Christina

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and the staff was friendly.
2024년 1월에 5박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 11일
Hi Christina,We're pleased to hear that you had such a wonderful time during your stay with us! It warms our hearts to know that our efforts to keep the environment clean and friendly have not gone ignored. Our committed crew takes great pleasure in offering excellent service, and it's wonderful to see how their warmth enhanced your whole experience. We are devoted to making each guest feel perfectly at home, and your excellent review is the finest reward for our efforts. We can't wait to welcome you back for another memorable visit in the future!

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스
Key cards did not work. The associate had to make at least 6 cards to get one that worked. Unless there was a known problem making keys, I would suspect a problem with the lock. I find it unlikely that the problem was new.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 10일
Dear George,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you faced with the key cards during your stay. We understand the frustration that can arise from such issues, and we appreciate your patience as our associate worked to resolve the matter. We assure you that we are investigating the root cause of the problem to prevent any recurrence in the future. Your feedback is invaluable, and we hope to have the opportunity to welcome you back, providing you with the seamless and enjoyable stay you deserve.

10/10 - 훌륭해요

Barbara

좋아요: 숙박 시설 상태 및 시설
Efficient check in
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Barbara,Thank you for sharing your feedback on our efficient check-in process. We strive to provide a seamless experience for our guests from the moment they arrive. It's great to hear that we met your expectations in this regard. We appreciate your business and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Couldn't set the alarm, and the toilet didn't flush properly
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Anthony,We apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback and will notify our maintenance team about the issue with the alarm and toilet. Your feedback is valuable in helping us improve our services. Please contact our management directly for further assistance.

10/10 - 훌륭해요

NICOLA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello NICOLA,We appreciate you choosing our hotel and taking the time to leave a positive rating. It was our pleasure to have you as our guest and we hope to welcome you back in the future for another exceptional experience.

6/10 - 괜찮아요

Brad

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Quality not quality
It was a mediocre hotel, allot of patch work on the walls, walls are peeling. Many little maintenance jobs needed to be done. Nothing fancy at all. Our particular room smelt like smoke.
2023년 12월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 2일
Dear Brad, We greatly appreciate you sharing your experience with us! We're thrilled to hear your thoughts on our hotel, and your feedback is truly invaluable. We're always eager to enhance our guests' stay, and your observations provide us with the perfect opportunity to make some positive changes. Our team is committed to addressing the maintenance concerns you highlighted, ensuring that our property meets the high standards we strive for. We sincerely apologize for any inconvenience caused by the smoke odor in your room; rest assured, we're actively working on implementing measures to prevent such issues in the future. We appreciate your candor and look forward to welcoming you back for a future stay, where we're confident you'll notice the improvements we've made based on your valuable input. Thank you for choosing us, and we can't wait to exceed your expectations on your next visit!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Basic and comfortable.
It was fine for what it is. Everything was there that was supposed to be. Common areas could stand updating and fresh paint. No issues with staff.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 30일
Dear Guest, We're pleased to hear about your stay with us, and we sincerely appreciate your insightful feedback! An 8 out of 10 is music to our ears, and we're delighted to know that you found our hotel to be basic yet comfortable – exactly what we aim for! Rest assured, we're already making plans to jazz up our common areas with a fresh coat of paint to add that extra touch of vibrancy. It's heartening to hear that you encountered no issues with our stellar staff. We can't wait to welcome you back for an even more enhanced experience in the near future. Here's to creating more wonderful memories together!

10/10 - 훌륭해요

Verna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 28일
Dear Verna, Wow, a perfect 10 out of 10! Your stellar rating has truly brightened our day, and we're thrilled to hear that your experience with us was nothing short of excellent. Your concise feedback speaks volumes, and we're delighted that you found everything to your satisfaction. Creating memorable stays is our passion, and knowing we hit the mark brings us immense joy. We can't wait to welcome you back for another fantastic experience. Wishing you endless travels filled with extraordinary moments!

6/10 - 괜찮아요

marcia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 27일
Dear Marcia, We were thrilled to receive your feedback and appreciate you taking the time to share your experience with us! While we noticed your overall rating was 6 out of 10, we'd love to hear more about your stay to ensure we continue to enhance our services. Your satisfaction is our top priority, and we're committed to providing an exceptional experience for all our guests. If there are specific areas where we can improve or if there's anything you'd like to share, please don't hesitate to reach out. We genuinely value your input and look forward to the opportunity to exceed your expectations on your next visit!

8/10 - 좋아요

Clinton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 2일
Dear Clinton, We're over the moon to see your fantastic 4 out of 5 rating! Your feedback speaks volumes, and we're delighted that your experience with us was noteworthy. While brevity can be golden, your succinct review says it all, leaving us with a sense of accomplishment. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We look forward to the pleasure of hosting you again soon, and here's to making your next stay a perfect 5 out of 5!

10/10 - 훌륭해요

Typhani

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk attendant was so personal and kind. He even helped me carry my things to my room so I didn’t have to push a cart. He was such a gentleman and a professional.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 11일
Dear Typhani, We are thrilled to read about your experience with our exceptional front desk attendant! We're thrilled to hear that their personal touch and kindness made your stay memorable. Going above and beyond to assist you with your belongings is just one way we aim to make our guests feel truly pampered. It warms our hearts to know our team member's professionalism and chivalry left a lasting impression. We can't wait to welcome you back for more personalized and delightful moments on your next visit!

4/10 - 별로예요

Danae

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Danae,We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate it if you could contact us directly so we can further understand and address any issues you may have encountered during your stay. We hope to have the opportunity to make it up to you in the future.

8/10 - 좋아요

Alyssa

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Guest Relations Management 님, 2024년 2월 7일
Hi Alyssa!Greetings and thank you for sharing your experience with us! We appreciate your time and feedback. It's wonderful to see that you rated your stay at our hotel with four stars! While we noticed there wasn't a specific comment accompanying your rating, we're thrilled to know that overall you had a positive experience with us.At our hotel, we strive to ensure that each guest enjoys a comfortable and memorable stay, and it's gratifying to see that reflected in your rating. We're constantly working to exceed our guests' expectations, so if there's anything specific you'd like to highlight or if there are areas where we can further improve, please don't hesitate to let us know. Your feedback is invaluable to us as we continue to enhance our services and amenities to provide an exceptional stay for all our guests. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

4/10 - 별로예요

Phillip

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not good
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 8일
Dear Phillip,We appreciate the candid feedback from our guest and regret to hear that their experience fell short of expectations, as reflected in the 4 out of 10 rating. We genuinely apologize for any inconveniences encountered during their stay. We take such feedback seriously and will thoroughly investigate the issues mentioned to ensure they are addressed promptly. Your concerns are our top priority, and we are committed to making the necessary improvements to enhance our guests' overall experience. We value your feedback as it allows us to continuously refine our services and meet the high standards we aim to provide. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive and enjoyable stay.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 5일
Dear Guest,We appreciate the feedback from our valued guest who gave us an 8 out of 10 rating, even though no specific comments were provided. While we are pleased to have met their overall expectations, we understand that there might be areas where we can improve to make their experience even more enjoyable. We would love to hear more about their stay and any specific concerns they may have had, as customer satisfaction is our top priority. Rest assured, we are committed to addressing any issues and continuously enhancing our services to ensure all guests have a memorable and pleasant stay with us. Thank you for choosing our hotel, and we look forward to the opportunity to exceed your expectations in the future.