표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 372개 이용 후기 중 106개" "
10 - 훌륭해요
106
평점 8 - 좋아요. 372개 이용 후기 중 121개" "
8 - 좋아요
121
평점 6 - 괜찮아요. 372개 이용 후기 중 83개" "
6 - 괜찮아요
83
평점 4 - 별로예요. 372개 이용 후기 중 30개" "
4 - 별로예요
30
평점 2 - 너무 별로예요. 372개 이용 후기 중 32개" "
2 - 너무 별로예요
32
7.8/10
청결 상태
8.0/10
직원 및 서비스
6.4/10
편의 시설/서비스
7.2/10
숙박 시설 상태 및 시설
7.4/10
친환경
이용 후기
10/10 - 훌륭해요
Debbie
2024년 4월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Got a nice sleep after trying several days at hospital
Debbie
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Debbie,Thank you for taking the time to leave a review. We are so pleased to hear you enjoyed your relaxing stay with us, and we hope you'll stay with us again soon.
10/10 - 훌륭해요
Erica
2024년 4월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Erica
2024년 4월에 1박 숙박함
10/10 - 훌륭해요
Angela
2024년 3월 9일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Angela
2024년 3월에 1박 숙박함
8/10 - 좋아요
Brian
출장 여행, 가족 여행
2024년 2월 24일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and comfortable
Brian
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Brian,Thank you for choosing Travelodge by Wyndham Jefferson City for your accommodations. We trust you enjoyed your time in the city and plan to return in the future. Should you come back, we hope to have the opportunity to host you again.
8/10 - 좋아요
Jay
2024년 2월 21일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Jay
2024년 2월에 1박 숙박함
8/10 - 좋아요
Jay
연인과의 여행
2024년 2월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel manager has amazing hospitality and always willing to help guests no matter the issue. Very quite place other guests are very respectful as well. Very cheap compared toother hotel properties in jefferson city. Would reccomened to anyone
Jay
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Jay,Thank you for the lovely review and recommendation of Travelodge by Wyndham Jefferson City. We're delighted that our commitment to top-notch hospitality, peaceful accommodations, and overall value impressed you. It would be great to welcome you back anytime!
10/10 - 훌륭해요
Brian
2024년 2월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was very happy with this stay
Brian
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Brian,It is wonderful to know that you had an excellent experience with us. We're delighted you thoroughly enjoyed your visit, and we appreciate you giving us a perfect rating. Thank you for your review, and we hope you return soon!
10/10 - 훌륭해요
Tabatha
2024년 1월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tabatha
2024년 1월에 1박 숙박함
10/10 - 훌륭해요
Kenneth 님, St Louis
가족 여행
2024년 1월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great,very clean,pillow top beds. Would stay again
Kenneth
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Kenneth,It was such a pleasure to welcome you to Travelodge by Wyndham Jefferson City! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we appreciate you mentioning our comfortable accommodations and high standards of cleanliness. Thanks for your kind words, and please allow us another chance to welcome you back to our lovely property!
10/10 - 훌륭해요
Michelle
연인과의 여행
2024년 1월 13일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Michelle
2024년 1월에 1박 숙박함
8/10 - 좋아요
Bob
2023년 12월 30일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are nicely updated. The only item that kept from earning a perfect score is that the heater unit was struggling to keep the room comfortable.
Bob
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Bob,It was wonderful having you as our guest recently. We're pleased you had an enjoyable experience, and we appreciate your kind words about our accommodations. We'll be sure to have maintenance look into your concerns about the heater to ensure everything functions as it should and any necessary adjustments are made promptly. Thank you for your review, and we hope you return soon.
8/10 - 좋아요
Ronald
가족 여행
2023년 12월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent value for the rate. Clean, carpet seemed new, full Direct TV channels, good quality mattress. No breakfast, but several options in the immediate area.
Ronald
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Ronald,We strive to provide guests with amazing value, and it looks like this mission was accomplished. Thank you so much for highlighting our clean accommodations and well-equipped, comfy rooms. We love to see that you enjoyed some local dining options nearby. It would be an honor to welcome you back to Travelodge by Wyndham Jefferson City.
8/10 - 좋아요
Gary
2023년 11월 20일
Gary
2023년 11월에 1박 숙박함
답변 제공: Marvin/GM 님, 2023년 11월 26일
Thank you for you review. We hope to see you again in the near future. Thank you for staying with us at Travelodge in Jefferson City.
8/10 - 좋아요
Tracy
연인과의 여행
2023년 11월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Aside from the extremely large odor of marajuana that filled the halls and waiting room our stay was good. When we complained to the girl at the desk she laughed it off. Very rude.
Tracy
답변 제공: General Manager 님, 2023년 11월 13일
Dear Tracy,Thank you for sharing your feedback. It's good to hear that your overall stay at Travelodge by Wyndham Jefferson City was positive. However, we are concerned about the issue you encountered and the response from our team. This is not the standard of service we aim to provide. Rest assured, we will look into this matter to prevent future occurrences. Your comfort is important to us, and we hope to better serve you in the future.
8/10 - 좋아요
실제 이용하신 고객
2023년 10월 30일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was about what I would expect from the price point. The biggest flaw is there aren't any elevators, so if you have a lot of luggage like I did, you're going to get a work-out moving in and out of your room.
실제 이용하신 고객
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 2일
Thank you for taking the time to share your experience. It's good to hear your stay at Travelodge by Wyndham Jefferson City met your expectations. We appreciate your feedback and hope to see you again soon!
10/10 - 훌륭해요
Amanda
단체 여행
2023년 10월 23일
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The Staff was very nice and the room was clean but had a slight musty smell when walking into the room. The beds were super soft comfy. Was a little disappointed that I couldn't get an ice bucket during the 2 days that we were there. Overall good stay for the price, will defiantly recommend.
Amanda
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Dear Amanda,It was a pleasure to host you during your recent visit. We sincerely appreciate you taking the time to provide us with a review, and we're glad you enjoyed our friendly staff and clean accommodations. That being said, we apologize that other aspects of your stay did not meet your expectations, and we have notified our staff of your comments. Your recommendation is greatly appreciated, and we hope to welcome you back to our hotel the next time you are in town.
8/10 - 좋아요
Elizabeth
2023년 10월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Elizabeth
2023년 10월에 1박 숙박함
답변 제공: Marvin/GM 님, 2023년 11월 7일
Thank you for the review.
8/10 - 좋아요
Kevin
가족 여행
2023년 10월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is a no frills hotel. Very clean, comfortable bed, friendly staff. However it is dated. There is a small fridge (no freezer, which was not ideal), small microwave, but no coffee maker in the room. Also, there is no elevator for a 3 story hotel.
Kevin
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Dear Kevin, Thank you for choosing our hotel for your trip to Jefferson City. We are glad to hear you had a comfortable stay and that our staff treated you to friendly service. We appreciate your comments on your room's amenities and will reflect upon your feedback. We hope to see you again soon.
6/10 - 괜찮아요
Michelle
2023년 10월 22일
Michelle
2023년 10월에 2박 숙박함
답변 제공: Marvin/GM 님, 2023년 11월 7일
Thank you for your review.
8/10 - 좋아요
philip
2023년 10월 22일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
philip
2023년 10월에 1박 숙박함
답변 제공: Marvin/GM 님, 2023년 11월 7일
Thank you for your review.
6/10 - 괜찮아요
실제 이용하신 고객
가족 여행
2023년 10월 16일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
not so great
The room had 1/4 roll of toilet paper. The one bulb over the nightstand was not working it was very dark in the room. The headboard was dirty and i had to wipe it off. The sheets had stains and mud on them. The room smelled very chemically and the outer doors would not open with the key i had to go around the front door every time. I would not choose to stay here again.
실제 이용하신 고객
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 19일
Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness and for any issues with the in-room amenities. We'll look into your comments further, and we hope you'll allow us another chance to impress you.
8/10 - 좋아요
KELTON
2023년 10월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No Frills Weekend!
This was a no frills weekend stay. If you are looking for a quiet, clean and comfortable room to sleep and shower. Travelodge by Wyndham will definitely meet the need.
Would stay there again!
KELTON
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Dear Kelton,Thanks so much for this lovely review of Travelodge by Wyndham Jefferson City. We appreciate your kind compliments about our clean, comfy, peaceful accommodations. We look forward to hosting you again soon!
8/10 - 좋아요
Daniel
2023년 10월 13일
Enjoyed my stay.
Daniel
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Dear Daniel,Thank you for your review! We're thrilled you had an enjoyable experience. It was a pleasure having you here, and we hope you return soon.
10/10 - 훌륭해요
Manessah
가족 여행
2023년 10월 9일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Manessah
2023년 10월에 1박 숙박함
답변 제공: Marvin/GM 님, 2023년 11월 7일
Thank you for your review.
10/10 - 훌륭해요
Bernard
2023년 10월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bernard
2023년 10월에 1박 숙박함
답변 제공: Marvin/GM 님, 2023년 11월 7일
Thank you for your review.
8/10 - 좋아요
eric
가족 여행
2023년 10월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
eric
2023년 10월에 2박 숙박함
답변 제공: Marvin/GM 님, 2023년 11월 7일
Thank you for your review.
10/10 - 훌륭해요
Lexus
2023년 10월 8일
Lexus
2023년 10월에 1박 숙박함
답변 제공: Marvin/GM 님, 2023년 11월 7일
Thank you for your review.
8/10 - 좋아요
실제 이용하신 고객
2023년 10월 2일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Although I enjoyed my stay as a solo female traveler when checking in and there is a male individual behind them and they are already trying to ensure they are more cautious of their safety it would be appreciated to not loudly announce the room number so that the man or others around may hear. This should be a basic consideration. Just point to the number on the room key packet.
실제 이용하신 고객
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Thank you for taking the time to share your thoughts with us. We will be more mindful of this future. We appreciate you bringing this to our attention, as it is never our intention to make our guests feel uncomfortable. We will be sure to share your feedback and suggestions with our team so we can learn from this. Please visit us again in the future for an even better stay.
2/10 - 너무 별로예요
George
아이를 동반한 가족 여행, 반려동물 동반 여행
2023년 10월 1일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived at the location to check in, the lady at the counter told us she could not allow us to stay at that location because our home address was less than 2 hours away. (1 hour 45 minutes per GPS) so we were stranded in Jefferson City with no where to stay with a child! Not a happy camper AT ALL!
George
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 6일
Dear George, Thank you for taking the time to let us know about your visit. While we must stick to our policies, we apologize for any inconvenience in this regard. We'd be happy to discuss this matter should you reach out to us offline, and we wish you safe travels on the road ahead.
10/10 - 훌륭해요
John
가족 여행
2023년 9월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New linens, nice pillows
This hotel is in great shape. Good carpet, nice showerhead, clean room, clean and new linens and towels.
John
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 26일
Dear John,Thanks for choosing Travelodge by Wyndham Jefferson City. We're glad you settled right into our clean accommodations, and we trust you had a comfortable night's sleep. Come back soon!
10/10 - 훌륭해요
Adrienne
2023년 9월 23일
Adrienne
2023년 9월에 1박 숙박함
답변 제공: Marvin/GM 님, 2023년 11월 7일
Thank you for your review.
10/10 - 훌륭해요
Gage
가족 여행
2023년 9월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk person was actually helpful, had a room that hadn't been cleaned and they immediately got us into another room
Gage
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 25일
Dear Gage,It's wonderful to have earned your outstanding rating of Travelodge by Wyndham Jefferson City! Our front desk attendant was happy to assist with your room reassignment, and we'll make sure that all rooms are properly prepared for occupancy. It's always great to hear that a guest had an excellent stay. Many thanks for your kind compliments and we hope to see you again!
10/10 - 훌륭해요
Scott
2023년 9월 16일
좋아요: 숙박 시설 상태 및 시설
Staff really nice and room was clean
Scott
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 18일
Dear Scott, It was such a pleasure having you as our guest! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and the high standards of cleanliness we adhere to hit the mark for you. Thank you for your kind review, and we look forward to welcoming you back for another great stay soon!
10/10 - 훌륭해요
robert
2023년 9월 10일
robert
2023년 9월에 1박 숙박함
답변 제공: Marvin/GM 님, 2023년 11월 7일
Thank you for taking the time to post your review.
6/10 - 괜찮아요
Joseph
2023년 9월 8일
Joseph
2023년 8월에 2박 숙박함
답변 제공: Marvin/GM 님, 2023년 11월 7일
Thank your for taking the time to post your online review.
10/10 - 훌륭해요
Adrienne
2023년 9월 8일
Staff was very friendly
Adrienne
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 9일
Dear Adrienne,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review! It would be a pleasure to host you again at Travelodge by Wyndham Jefferson City.
6/10 - 괜찮아요
Amanda
가족 여행
2023년 9월 5일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth saving a few bucks
It was… ok. The staff was friendly upon checkin but she said the card was declined twice and then swiped it a third time and it was fine. Stairs only to every floor which is fine for us but may cause issues for someone with mobility issues. Door to room was cracked when we got to it, room was not the cleanest. Carpet felt very sticky, and patches of dust and dirt. Sheets on bed extremely scratchy, not comfortable AT all. Wish we would have brought our own. In the bathroom, light fixture completely rusted and one of the bulbs burnt out. Shower was clean and the water pressure was great so that was a plus.
People loitering outside the hotel both nights we were there and could hear all kinds of traffic in and out all night both nights as well. Could not get good nights sleep. Didn’t really feel the safest. Didn’t feel comfortable leaving belongings in room while we were gone for the day.
Probably will not stay here again while visiting family. Will spend extra $20 a night and stay somewhere nicer.
Amanda
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 7일
Dear Amanda,We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously and will be discussing all of your feedback with our team to make sure we do better going forward. Please accept our apologies that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking the time to review your experience.
8/10 - 좋아요
Angela
반려동물 동반 여행, 가족 여행
2023년 9월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was dog friendly. That was a plus. Wish they had continental breakfast. We stayed 3 nights and our room was not cleaned once. Wish all hotels have more towels to start with always. The room was very clean and smelled nice.
Angela
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 7일
Dear Angela,Thank you for staying with us at Travelodge by Wyndham Jefferson City. It is awesome to hear that you and your furry friend liked our clean, fresh accommodations. We are always striving to improve our guest experience and will be speaking with our housekeeping team regarding your important feedback. Please allow us another opportunity to host you in the future, we want to meet and exceed your expectations.
8/10 - 좋아요
gary
연인과의 여행
2023년 9월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, convenient location for a far price.
gary
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 7일
Dear Gary, It was such a pleasure having you as our guest! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team, fabulous location, and excellent value hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
2/10 - 너무 별로예요
Cynthia
아이를 동반한 가족 여행
2023년 8월 19일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Might as well call this place Tweakerlodge instead of Travelodge. Some of the past reviews and pictures from the motel itself are concerning, due to the fact that they are far from the truth. There are sketchy people in the parking lot, the room had black mold on the ceiling, sheets were unbelievably dirty, and my brother in law and his family found a tourniquet of some sort in their room. Thankfully we were able to get our money back and stay elsewhere. Apparently it’s a trap house disguised as a safe place to take your family while passing through town. We ended up at the Best Western and my BIL ended up at the Holiday Inn. A million times better.
Cynthia
답변 제공: General Manager 님, 2023년 8월 31일
Dear Cynthia,We appreciate you sharing your thoughts. Our goal is to create a clean and secure environment for our guests, so we'll look into your comments further and address any issues. Please know that we encourage you to reach out to our front desk with any problems, as we welcome the opportunity to make your stay as comfortable as possible. We wish you safe travels ahead.
2/10 - 너무 별로예요
Mike
2023년 8월 19일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mike
2023년 8월에 1박 숙박함
8/10 - 좋아요
Karyn
가족 여행
2023년 8월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Karyn
2023년 8월에 3박 숙박함
10/10 - 훌륭해요
Ashley
2023년 8월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ashley
2023년 8월에 5박 숙박함
4/10 - 별로예요
Troy
2023년 8월 5일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Troy
2023년 8월에 1박 숙박함
10/10 - 훌륭해요
Joshua
2023년 8월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire staff was amazing! The hotel was amazing!
Joshua
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 3일
Dear Joshua,We're so happy to know that our amazing service impressed you and that you had a good time overall. Thank you, and we can't wait to host you again soon.
10/10 - 훌륭해요
Joshua
반려동물 동반 여행, 가족 여행
2023년 7월 31일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable bed. The front desk lady was very friendly and accommodating!
Joshua
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 3일
Dear Joshua,It was a pleasure to have you as our guest at Travelodge by Wyndham Jefferson City and we are thrilled you were impressed with our wonderful staff and comfortable bed. Thank you for your lovely, five-star review. We hope to have the honor of welcoming you back again.
10/10 - 훌륭해요
Joseph
2023년 7월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Joseph
2023년 7월에 1박 숙박함
10/10 - 훌륭해요
Joan
2023년 7월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mid trip stop
this place had comfortable bess and was clean for an inexpensive place to stay while traveling to our destination.
Joan
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 30일
Dear Joan,It is an honor to have received five stars for your stay with us. We are thrilled to know that you found your stay to match the value you paid for. It makes us glad that our comfortable beds and clean accommodations made a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to seeing you soon.
8/10 - 좋아요
Kenneth 님, St Louis
2023년 7월 19일
Kenneth
2023년 7월에 1박 숙박함
6/10 - 괜찮아요
Sarah
반려동물 동반 여행, 가족 여행
2023년 7월 17일
별로예요: 숙박 시설 상태 및 시설
We arrived a little later than planned, due to our dogs needing to spend some time running around mid road trip. When we got there, the woman at the front desk said they no longer had a room available for us- even though I had made the reservation and prepaid. It was around 12:30 in the morning- I had two tired teenagers and two tired dogs, who had been on the road for 13 hours. I had preplanned this as our resting spot for the night before continuing our road trip, so we needed that room. It took about 30 minutes for her clear the situation up when suddenly she "found us a room". I kindly (tiredly) told her this hotel was hotel number 5 on a cross country road trip for us and we had never had this happen before. It seemed to help her move faster to find us a room. I don't know what was going on and why she told us she had given our room away when there was still one left. We went to sleep, woke up and left as fast as we could. I would not recommend this place to anyone- ever.
Sarah
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 21일
Dear Sarah,All comments are welcome, and we value your input. We are very sorry to hear about your experience regarding your reservation upon arrival, and we can understand your frustration. This is certainly not the level of experience that we strive to provide. Thank you, and we wish you safe travels ahead.