커피 서비스

레드 루프 인 컬럼비아, 미주리 여행 후기

2 out of 5
레드 루프 인 컬럼비아, 미주리
201 E Texas Ave, Columbia, MO

이용 후기

5.0
평점 10 - 훌륭해요. 1002개 이용 후기 중 109개" "
평점 8 - 좋아요. 1002개 이용 후기 중 160개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 200개" "
평점 4 - 별로예요. 1002개 이용 후기 중 170개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 363개" "

5.2/10

청결 상태

6.4/10

직원 및 서비스

4.4/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

4.4/10

친환경

이용 후기

2/10 - 너무 별로예요

HYOJIN

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello HYOJIN, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

실제 이용하신 고객

2018년 12월에 4박 숙박함

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful!!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Jennifer, We appreciate your feedback and regret to hear that your experience did not meet expectations. Your comments have been noted, and we encourage you to reach out to our management team to further discuss your concerns. Thank you for sharing your thoughts with us.

10/10 - 훌륭해요

Alfredo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bien excelente
2024년 4월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 4월 20일
Dear Alfredo, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA MO. It is great to read that you had an excellent stay with us which prompted your 5/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

Richard

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 4월 20일
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA MO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 - 별로예요

jeffrey

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 4월 20일
Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA MO and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Christene

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was disgusting. The bathroom had not been cleaned, and it looked like the sheets had not been changed on the bed. I did not stay because the door wouldn’t shut all of the way and they refused to refund any of my money. While I was at the front desk a gentleman came in with pictures of how dirty his room was as well. DO NOT STAY HERE!!!
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Christene,We are sorry to hear about your experience and appreciate your feedback. We take all concerns seriously and encourage guests to address them during their stay. We strive to ensure all rooms are properly maintained for our guests' comfort and apologize for any inconvenience you encountered. Our team continually works to improve our services and accommodations.

4/10 - 별로예요

Madeline

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 4월 14일
Hello Madeline, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbia, MO. I'm disappointed to see that your stay was less than ideal that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.We strive to provide guests with all the comforts of home, so I am disappointed to see your score. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

kassidee

2024년 3월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 4월 17일
Hello Kassidee, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbia, MO and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.We value you as a our guest and welcome your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Jazmin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Roaches, stains on the blankets, bathroom light not working at all.
답변 제공: Oniel Rediresponse Specialist 님, 2024년 3월 26일
Thank you Jazmin, for taking the time to write a review of your stay at the Red Roof Inn Columbia, MO. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the blanket and pests seen. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 - 별로예요

Norman

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not wheel chair friendly. Hot water at sink didn't work. Bugs
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Norman, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

Trace

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is horrible. Should not be in business. I didn’t end up checking in or staying here.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Trace, We regret to hear about your experience. Your feedback is important to us, and we have shared your comments with the team for further review. If you have any further concerns, please do not hesitate to reach out to us directly.

2/10 - 너무 별로예요

Bryana L.

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did NOT stay ! After trying to check in the front desk staff was very rude. Refused to allow me to check in a little early unless I paid another $40. The condition of the property and the office was terrible so not worth even trying to stay there. I’m out the money and had to find another hotel after her being very rude.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Bryana L., We apologize for the inconvenience you experienced during your attempted stay. We encourage guests to adhere to our standard check-in times which are in place to ensure a quality experience for all guests. We regret to hear about your perception of the property. Your feedback is valuable to us and will be shared with the team for improvement.

2/10 - 너무 별로예요

Christy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Required a $100 cash deposit upon arrival. Room was NOT clean. Sheets had NOT been changed. Something splattered all over bathroom door. Microwave dirty. Mold on ceiling. Fast food trash and mini liquor bottles in nightstand drawer. Cigarette ashes and chewed gum (?) in dresser, and our room was supposed to be NON-SMOKING. All office help said was “Sorry about that”.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Christy,We apologize for any inconvenience you faced during your stay. We encourage guests to reach out to our management team directly to further address any concerns or feedback they may have about their experience. Your feedback helps us improve our services to provide a more satisfactory stay for all our guests.

2/10 - 너무 별로예요

Virginia

연인과의 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Firstly we always stay at a Red Roof Inn. I have never had an experience like we did for this stay. Firstly the smoke detector was broken and hanging from the wall by wires. Secondly to use the microwave I had to unplug the refrigerator. Thirdly the TV remote did not work. I am handicapped, (and I booked a handicap room) if I'd been there without my husband I would have been out of luck. My husband and reported these issues and our concerns seemed to be ignored. Finally, my husband asked for fresh towels and we were given towels that weren't even folded, which caused us to speculate that they weren't clean. Worst Red Roof experience we have ever had!
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Virginia, We apologize for the inconveniences you encountered during your stay and appreciate you bringing them to our attention. We take guest feedback seriously and will address these issues with the relevant team for improvement. Your experience does not reflect the standards we aim to provide for our guests, and we regret any frustration you may have experienced. Thank you for your feedback.

2/10 - 너무 별로예요

Prince

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This s a rat pit, non smoking room had Ashes everywhere, floors muddy, drug needle in bathroom poor service
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Prince, We appreciate you taking the time to share your feedback with us. We take cleanliness and guest safety seriously and will investigate this matter further to ensure our high standards are being met. Your concerns will be addressed with our team to prevent any future occurrences.

2/10 - 너무 별로예요

Michael

연인과의 여행
별로예요: 편의 시설/서비스
They didn't have a room for us
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Michael, We apologize for any inconvenience regarding your room allocation. For future stays, we recommend contacting our reservation team directly to ensure availability. Your feedback is valuable for us to improve our services.

2/10 - 너무 별로예요

Chrysse

They had no rooms for us. Fire inspection shut much of the place down.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Chrysse, We apologize for any inconvenience this may have caused during your stay. Your feedback is valuable in helping us improve our services. If you have any further concerns, please don't hesitate to contact management directly for assistance.

4/10 - 별로예요

Anne

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Anne, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any specific feedback from your stay so we can address it accordingly.

2/10 - 너무 별로예요

Enrique

출장 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would like my money refunded since the hotel is really disgusting and a lot of people live on the street. That really made me fear for my life. Really very insecure and dirty in all its places
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hello Enrique, Thank you for sharing your feedback with us. We apologize if you felt uncomfortable during your stay. However, our hotel follows strict safety and cleanliness protocols to ensure the well-being of all our guests. We encourage you to contact our management directly to discuss your concerns further.

2/10 - 너무 별로예요

Cooper

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awful experience
2024년 1월에 7박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2024년 1월 30일
Dear Cooper,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBIA MO. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as less than ideal experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Baylee

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Filthy rooms
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello Baylee,We apologize if you found our rooms to be unsatisfactory. Our housekeeping team takes cleanliness very seriously and follows strict protocols. We encourage you to reach out to our management team directly to discuss your specific concerns and provide any additional feedback. Your input is valuable to us as we continuously strive to improve our guest experience.

2/10 - 너무 별로예요

Richard

단체 여행, 연인과의 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stool on three of the towels and washcloths beds were not clean was toilet paper in the toilet exchanged room twice and the others were worst do not atay at this hotel!!!!!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Richard,Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused and appreciate you bringing these issues to our attention. We strive to maintain high standards of cleanliness and will address these concerns with our housekeeping team to ensure they are rectified. If you have any further questions or concerns, please feel free to reach out to our management team directly.

4/10 - 별로예요

Carli

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Carli, We're sorry to hear that your recent experience at our hotel didn't meet your expectations. We encourage you to reach out to our hotel directly to provide any feedback so that we can address the issues and ensure a better stay for you in the future.

2/10 - 너무 별로예요

JoAnna

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was super hot. I turned off the heat and the ac unit didn’t work, windows don’t opens. Tv didn’t work only one channel would come through. Saw two cockroaches. Floors, mirrors were dirt. Beds had hair in the sheets.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello JoAnna, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 - 별로예요

Kevin

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Kevin,We appreciate your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly with any specific feedback you may have, as we would love the opportunity to address your concerns. Hope to welcome you back in the future for an improved experience.

2/10 - 너무 별로예요

Ryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Hotel Stay
The only reason I stayed here was because I couldn’t remember which hotel I stayed at during my last trip. The Red Roof was a dump. The room was dirty and it seemed like the bare minimum was done to actually clean the room. The mirror had toothpaste stains on it, the bed comforter had stains, and when I took my socks off, it appeared as though I had walked through a floor full of dog hair. There was also some kind of loudspeaker that went off about every hour all night, so I didn’t sleep worth a darn. Thankfully, I remembered where I previously stayed for the next time I have to travel through. I guess I got what I paid for.
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 27일
Thanks for sharing your feedback with us, Ryan. The team at our Red Roof Inn Columbia, MO was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor cleanliness and the noise disturbance mentioned hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

8/10 - 좋아요

Leslie 님, Mount Vernon

단체 여행
별로예요: 숙박 시설 상태 및 시설
Property needed a bit of facelift. Reception area not well kept. Lack of attention to detail.
2023년 10월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 20일
Dear Leslie,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA MO. You indicated that the upkeep of our hotel hindered your experience. Our team is committed to satisfying our guest, so I am sorry to learn this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

2/10 - 너무 별로예요

David

단체 여행
별로예요: 청결 상태, 편의 시설/서비스
Roaches the room was not cleaned very dirty
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello David,Thank you for sharing your feedback regarding your recent stay. We regret any issues you may have encountered during your visit. Our housekeeping team strives to provide a clean and comfortable environment for all our guests, and we take your concerns seriously. We encourage you to contact our management team directly so we can address this matter promptly and appropriately.

2/10 - 너무 별로예요

Rhonda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 2월 7일
Hello Rhonda, We apologize for any inconvenience you may have experienced during your stay. We would kindly request you to reach out to us directly so that we can better understand your concerns and work towards resolving them. Your feedback is important to us.

4/10 - 별로예요

Susan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 8일
Hello Susan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA MO and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Zack

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Towels were filthy, lights were missing, TV in room was left on when arriving and needed to acquire a new remote to turn it off. Check in was exceptionally slow given that everything was prepaid (over 10 minutes from when my ID was given).
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Zack, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Our team strives to provide a seamless and efficient check-in process, and we will address this with the front desk to ensure improvements are made. We apologize for any cleanliness issues with the towels and the oversight with the lights and TV. We appreciate your bringing this to our attention, as it allows us to make necessary improvements for future guests.

4/10 - 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smell, lights not working, loud people in parking lot until midnight, no coffee in the morning 5:00 AM.
2023년 11월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 23일
Thank you for your recent review of your stay, James. I was disheartened to read that the room smelled, lights didn't work, there was noise disturbance amongst other things. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. In response to your feedback, I am notifying the hotel's management team in an effort to address the issues highlighted. Your feedback is very important to us, so thank you for sharing.We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Andrew

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we showed up to check in we were informed that there were no rooms available even though we had a confirmed reservation. It was very late and searching for another hotel in the area with an available room just wasn’t an option so I asked if there was anything they could do for us and we were offered another room that conveniently just became vacant but there was no heat or ac. I was charged another $85 and then we had to stand outside and wait another 30min for a staff member to put clean linens on the bed and clean the trainwreck of a bathroom before we could finally bring our bags inside and relax. The tv did not work nor did the microwave. The deadbolt lock on the room door was functional but you could clearly tell the room had been broken into previously because of damage to the door jam and the missing door latch (chain lock). The staff was very polite but I wouldn’t recommend staying at this particular spot to anyone. I’ll also be requesting a refund on my initial booking.
2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 20일
Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, MO, Andrew. I am sorry that your experience did not meet your expectations. You stated that while the staff was polite, you had numerous issues that hindered your stay, such as the faulty room amenities and the room you reserved being booked. In an effort to rectify these in a timely manner, I have shared your comments with the property. In regard to a refund, please feel free to request one from your booking source.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your future stays.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Should be condemned. Rotted wood. Bio-stains on walls and door frames. Vomit and piled up trash outside our door. Filthy towels and bed linens. I left two nights early in hopes Expedia might do the right thing and refund my last two nights as I booked a different place for the rest of our stay- a place that was fit for human lodging. This location should not remain open. I embarrassed for Expedia for allowing this place to be booked through their app. Sadly, I’m sure this review will not make a difference. You got paid, and that’s likely all that really matters.
2023년 11월에 3박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 20일
Thanks for sharing your feedback with us, David. The team at our Red Roof Inn Columbia, MO was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unclean linens and the stained walls, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve. In relation to a refund, please contact your booking source to be best assisted.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Todd

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Columbia Missouri Trap House Red Roof
This place is very run down. Nothing gets fixed. The property is terrible and it overpriced. The room is not worth $30 a night. Trust me.
2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 20일
Thanks for sharing your feedback with us, Todd. The team at our Red Roof Inn Columbia, MO was saddened to see that we failed to provide you with a satisfactory stay. You stated that the property was run down and that it was overpriced. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Courtney

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 20일
Hello Courtney,Your review of the Red Roof Inn Columbia, MO was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Penny

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was gross. I booked it because it was the only one left in town under $300 due to a Mizzou football game. There was no safety lock on our door, there was pink slime in the sink & the shower and the floor hadn't been swept. This was possibly the worst hotel I've sucked it up and stayed in.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Penny,Thank you for sharing your feedback with us. We apologize for any discomfort you experienced during your stay. We encourage guests to bring any concerns to our attention during their stay so we can address them in a timely manner. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

helen

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
it felt un safe and was very dirty and also smoky.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello helen, We apologize for any discomfort you may have experienced during your stay. We take the safety and cleanliness of our hotel very seriously and appreciate your feedback. We encourage you to reach out to our management team directly so we can further address your concerns.

6/10 - 괜찮아요

Ronald

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The area around was kind of sketchy and noisy. The key card kept not working.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Ronald, We apologize for any inconvenience you experienced during your stay. Our hotel is located in a vibrant area, which may result in occasional noise. We apologize for any disruption caused. Regarding the key card, we apologize for the inconvenience and will review our system to ensure it is functioning properly. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Jennifer

가족 여행
Room was beyond dirty. The mirror had smudges all over it. The curtains were black. The caulk on the sink was black and moldy looking. The safety lock on the door was not functioning properly. We ended up leaving and going to another hotel. Could not stay in that room.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Jennifer, Thank you for sharing your feedback with us. We regret to hear about the cleanliness issues you encountered in your room. We apologize for any inconvenience caused. We encourage guests to reach out to our management team directly to address any concerns during their stay, as we strive to ensure a comfortable experience for all our guests. We value your feedback and will address these concerns internally.

2/10 - 너무 별로예요

Jerry

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Jerry,We are sorry to see that you were not fully satisfied with your stay. We would appreciate it if you could reach out to us directly with any feedback you may have, as we always strive to improve our guests' experience.

2/10 - 너무 별로예요

James

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello James, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Red Roof turns black 😣
Cheap motel with few amenities. Located right off the highway. Room had mini frig and microwave. NO Hairdryer available. Beds cozy. Parking lot well lit. Bathroom and sink area atrocious. Bathtub appeared dirty, afraid to stand in it. Faucets stained. Electrical plugs loose and falling out of wall. Dirty build up behind doors and debris left behind. Suspicious splatters and stain on walls. Heard arguments outside and in lobby, including what appeared to be staff. The cheap rate is not worth it. We came in town for university basketball and foootball.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Dear Guest, Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We appreciate your compliments on the cozy beds and well-lit parking lot. However, we are sorry to hear about the issues you experienced in the bathroom and sink area. Please be assured that we take cleanliness and maintenance very seriously, and your comments will be shared with the relevant teams for immediate improvement. We apologize for any inconvenience caused and hope that you will consider giving us another chance to provide you with a better experience in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
dirty, no hot water, noisy, bugs in room
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Dear Guest,We apologize for the issues you experienced during your stay with us. We take cleanliness and guest comfort seriously, and we will look into this matter further. We appreciate your feedback as it helps us improve our services. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was not sanitary (had human fecal smears under the blanket on the bed) and the parking lot was not safe
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Dear Guest, We apologize for any inconvenience you may have experienced during your stay with us. We take cleanliness and guest safety very seriously and will address your concerns with our team. We recommend all guests to inform the management immediately so that appropriate action can be taken. We appreciate your feedback and will use it to improve our services.

2/10 - 너무 별로예요

Reesa

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No shower curtain, and shower looked too scary to use anyways. Smelled like ant spray in high concentrations so I couldn’t take my pets inside. Laundry facility was gross. Just the worst place ever!! The staff was extremely nice though!!
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Reesa, Thank you for your feedback. We apologize for any inconvenience caused during your stay. Your comments regarding the shower curtain, smell, and laundry facility have been duly noted. We appreciate your kind words about our staff and will address the areas of concern to ensure a better experience for future guests.

2/10 - 너무 별로예요

Patrick

출장 여행
별로예요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Patrick, Thank you for taking the time to leave your feedback. We're sorry to hear that your stay did not meet your expectations. We appreciate your comments, as they help us continuously improve our services. We encourage you to contact our management team directly to address any specific issues you encountered during your stay.

2/10 - 너무 별로예요

Nicholas

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Nicholas, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have encountered during your stay. Your comments have been duly noted and will be shared with the relevant teams for further improvement. We appreciate your feedback and hope to have the opportunity to welcome you back in the future to provide a better experience.

2/10 - 너무 별로예요

Celia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Celia, Thank you for taking the time to review our hotel. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our services. Please feel free to contact our management team directly to further discuss your concerns.