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컬럼비아 리버 호텔, 어센드 호텔 컬렉션 여행 후기

2.5 out of 5
컬럼비아 리버 호텔, 어센드 호텔 컬렉션
3223 Bret Clodfelter Way, The Dalles, OR

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 304개" "
평점 8 - 좋아요. 1000개 이용 후기 중 341개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 177개" "
평점 4 - 별로예요. 1000개 이용 후기 중 115개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 63개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Jason

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Pros: I have stayed here many times. Overall always a good experience and nice room. Good food at restaurant Cons: the heater in the room was very loud. The wifi was non existent.
2024년 4월에 2박 숙박함
답변 제공: Kristi 님, 2024년 4월 22일
Thank you for your feedback. We're glad to hear you've had positive experiences overall. I apologize for the inconvenience with the heater and wifi. We'll address these issues pomptly to ensure a better stay for you in the future.

6/10 - 괜찮아요

Christee

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Construction going on.
2024년 3월에 1박 숙박함
답변 제공: Kristi 님, 2024년 4월 22일
Thank you for taking the time to respond. We are infact doing some renovations to the property and we look forward to welcoming you back soon to see the improvements.

6/10 - 괜찮아요

Christee

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The evening employee doesn’t have a good costumer service personality!
2024년 4월에 1박 숙박함
답변 제공: Kristi 님, 2024년 4월 22일
I'm very sorry to hear that you had an unpleasant experience with the employee. Your feedback is valuable to us. We will address this issue promplty.

10/10 - 훌륭해요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique and a great view. Rooms are really nice
2024년 4월에 3박 숙박함
답변 제공: Kristi 님, 2024년 4월 10일
Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 - 좋아요

Ruth 님, Nampa

좋아요: 직원 및 서비스
heating/air conditioning unit in our room was very old. It needs an upgrade.
2024년 4월에 1박 숙박함
답변 제공: Kristi 님, 2024년 4월 9일
Thank you for your feedback. We appreciate your input regarding the hvac, and we'll certainly consider upgrading it for improved guest comfort. we apologize for any inconvenience this may have caused during your stay.

8/10 - 좋아요

Glenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is undergoing renovations which are beautiful. Restaurant, Bar, and inside/outside options are nice.
2024년 3월에 1박 숙박함
답변 제공: Kristi 님, 2024년 4월 1일
Thank you for your feedback! We're delighted to hear that you enjoyed your stay despite the ongoing renovations. We strive to ensure that our guets have a pleasant experience, and we're glad you found our restaurant, bar, and indoor/outdoor options enjoyable. We appreciate your understanding during this time and look forward to welcoming you back in the future to experience our fully renovated facilities.

10/10 - 훌륭해요

Iryna

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Received rooms with pool view but asked for river view and staff was very friendly and changed our rooms with no problem at all. Were there in March but I must say in the summer time would be more enjoyable to use pool and courtyard. Have good dining options.
2024년 3월에 1박 숙박함
답변 제공: Kristi 님, 2024년 3월 25일
I'm glad to hear that the staff was able to accommodate your request promptly and with a friendly attitude. We always strive to enhance our guests' experiences, and we appreciate your input. We look forward to welcoming you back in the future, perhaps during the summer months, to enjoy those emenitites to the fullest.

10/10 - 훌륭해요

Lisandra

좋아요: 청결 상태, 직원 및 서비스
It will be nice when they are done with the remodel.
2024년 3월에 1박 숙박함
답변 제공: Kristi 님, 2024년 3월 18일
Thank you for leaving us an amazing review, come back soon to see the progress of the renovations!

10/10 - 훌륭해요

Savannah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was amazing, great service from staff. 10/10 would recommend !
답변 제공: Krisi 님, 2024년 3월 11일
Thank you for your kind words! We're thrilled to hear that you had an amazing experience at our property and received excellent service from our staff. Your recommendatin means the world to us! We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Shelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The wait at the restaurant was a bit longer than anticipated- not the wait per say, but the wait to be greeted was not a good experience. After the wait, service was good and food was decent.
2024년 3월에 1박 숙박함
답변 제공: Kristi 님, 2024년 3월 5일
We apologize for the extended wait you experienced before being greeted at the restaurant. We appreciate your feedback and are glad to hear that once you were attended to, the service and food met your expectations. We'll let the manager of the restaurant know of the issues you experienced and thank you for bringing it to our attention.

10/10 - 훌륭해요

Jaime

좋아요: 청결 상태
Was nice a welcoming
2024년 1월에 1박 숙박함
답변 제공: Kristi 님, 2024년 2월 20일
Thak you for your kind words! We're delighted to hear that you found our hotel nice and welcoming. Your satisfaction is our top priority, and we look forward to welcoming you back again soon. If there's anything we can do to enhance your experience, please let us know.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Kristi 님, 2024년 1월 24일
Thank you for leaving us a review. We hope to see you again in the near future!

2/10 - 너무 별로예요

Teri

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Kristi 님, 2024년 1월 17일
I would love to hear about your stay with us. Please feel free to call , so we can discuss your recent stay.

8/10 - 좋아요

Dave

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Probably is at nice location on the river, not many river view rooms. Currently property is under renovation, so noise level is high, cleanliness & appearance is low.
2023년 12월에 1박 숙박함
답변 제공: Kristina 님, 2024년 1월 17일
Thank you for your feedback. We appreciate your acknowlegment of our nice river location. We apologize for the inconvenience caused by renovations and the associated noise levels. Your concerns about cleanliness and appearance are noted, and we're actively working to address these issues. We value your input and hope to provide an improved experience in the future.

8/10 - 좋아요

nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great folks, nice location, rooms too cramp d.
We stay at your motel quite frequently for a get away. We like the new renovation but our favorite rooms are now too small! They crammed two queen beds in all the rooms facing the river! It is so cramped and just not comfortable at all. All the king beds are now facing the parking lot. Not so good. Why not take a few rooms with a view and put king beds in them? Just an idea. Either way thank you to the manager for trying to accommodate us during remodel. Doug did a wonderful job of moving us when some extremely noisey and angry people got a room next to ours. Hats off to all the staff great folks. We love this motel just not the rooms anymore. Hopefully you can remedy this? Thank you for your amazingly good service! Nick
2023년 12월에 2박 숙박함
답변 제공: Kristi 님, 2024년 2월 14일
Thank you so much for providing us feedback! We appreciate your continued paronage and are delighted to hear you enjoy the renovations. We apologize for any discomfort experienced due to the room size and bed configurations. Your suggestion regarding king beds with river views is noted and we will consider it for future improvements.

6/10 - 괜찮아요

SILVIA

2023년 12월에 1박 숙박함
답변 제공: Kristi 님, 2023년 12월 20일
Thank you for taking the time to leave us a review!

10/10 - 훌륭해요

Leonard

2023년 9월에 1박 숙박함
답변 제공: Kristina 님, 2024년 1월 17일
Thank you so much for your review!

8/10 - 좋아요

nicholas

좋아요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Kristi 님, 2023년 12월 14일
Thank you for taking the time to leave us a review. We hope to see you again soon!

8/10 - 좋아요

mark

아이를 동반한 가족 여행
좋아요: 청결 상태
very quiet room. large room. GREAT PRICE!!
2023년 11월에 2박 숙박함
답변 제공: Kristi 님, 2023년 11월 29일
Thank you for taking the time to leave a response. We are very happy to hear you liked your room and enjoyed your stay with us. Stay with us again soon to see the exciting changes!

2/10 - 너무 별로예요

Lee

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Even under construction you can do better!
Toilet didn’t work, lights flickered, my moms room heat didn’t work, lobby had no chairs to sit in for my disabled mother, hand rails were poor shape and hurt my mothers hands when using the
2023년 11월에 1박 숙박함
답변 제공: Kristi 님, 2023년 11월 22일
I'm sorry about your recent experience with us during your stay. We will address these issues immediately. Feel free to call us regarding your stay.

6/10 - 괜찮아요

Holly

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
the property is under construction. the room, we expected didn't come with view, we had to change rooms. the second room had cobwebs around the ceiling and stains on the furniture. we got a flat tire from the construction and I got food poisoning from the on-site restaurant... not the best anniversary trip we've ever had.
2023년 11월에 2박 숙박함
답변 제공: Kristi 님, 2023년 11월 22일
Thank you for your feedback. I'm sorry you didn't receive the best guest experience with us.We are still in the process of renovating guest rooms, please feel free to notify the front desk if you are unhappy with your room. We hope to see you again soon.

8/10 - 좋아요

Renee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I came for a girls' weekend and stayed in a room with a girlfriend. Our room was much nicer than our friends' room next to us. I am really glad to see that the hotel is being updated and I can't wait to see what the final result looks like.
2023년 11월에 1박 숙박함
답변 제공: Kristi 님, 2023년 11월 15일
Thank you for sharing your experience with us. We are happy to hear you are as excited as we are about the renovations. Can't wait to have you as a guest again to see the progress.

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Newly renovated. Bed very nice
2023년 11월에 1박 숙박함
답변 제공: Kristi 님, 2023년 11월 8일
Thank you for your review. We are happy to hear you were satisfied with our newly renovated rooms. We hope to see you again soon!

4/10 - 별로예요

Byron

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TV Cable Channels were frozen Door Jam at bathroom was missing and a nail was exposed Food in dining area was poor at best for the price No soap, shampoo in holders The reservations said river view, but it was not! The lady at the front desk in the morning was “stand off ish” and acted like we were a pain! I’ve never complained about a place I’ve stayed before, but this was poor at it’s best!
2023년 11월에 1박 숙박함
답변 제공: Kristi 님, 2023년 11월 8일
I'm sorry to hear you didn't enjoy your stay with us. We have fixed the above issues and again I'm sorry you didn't receive the best guest experience with us. We do hope you come back again soon.

8/10 - 좋아요

Joshua 님, RIDGEFIELD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and the location was quiet and comfortable. Our room had a full trash can under the suite sink however and the local TV channels were frozen during our entire stay. Our overall stay however was pleasant and we will stay here as we have stayed here several times before.
2023년 11월에 1박 숙박함
답변 제공: Kristi 님, 2023년 11월 8일
Thank you for taking the time to leave us a review. We have fixed the issues with the tv's, I have also talked with our housekeeping department on final room checks. Please notify the front desk if you have any issues during your stay with us. We hope to see you again soon.

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Kristi 님, 2023년 11월 1일
Thank you for leaving us a review! We hope to see you again soon!

8/10 - 좋아요

Bonita

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
It was a good price and was comfortable. Beds were great.
2023년 10월에 1박 숙박함
답변 제공: Kristi 님, 2023년 10월 25일
Thank you for taking the time to leave us a review. We are happy to hear about your recent stay with us. We hope to have you as our guest again soon.

8/10 - 좋아요

Matthew

2023년 10월에 1박 숙박함
답변 제공: Kristina 님, 2023년 10월 20일
Thanks for your review

10/10 - 훌륭해요

jessie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very happy
답변 제공: Kristina 님, 2023년 10월 18일
Thank you for taking the time to leave us a review! We are pleased to see you enjoyed your recent stay with us and we hope to see you again soon.

4/10 - 별로예요

Dave

별로예요: 숙박 시설 상태 및 시설
Disappointed fishermen
No shampoo or body soap in dispensers Bag breakfast was a joke Could at least had a few tables and microwave in lobby Had to go back to room to heat up a package bfk sandwich
2023년 10월에 1박 숙박함
답변 제공: Kristi 님, 2023년 10월 16일
thank you for your feedback. We are in the process of switching over products, I will make sure we are being more dilegent when checking rooms. Please feel free to call the front desk if you are ever out of product.

6/10 - 괜찮아요

David

연인과의 여행
noine
2023년 9월에 1박 숙박함
답변 제공: Kristina 님, 2023년 10월 11일
Thank you for taking the time to leave us a review!

8/10 - 좋아요

Lauren

좋아요: 청결 상태, 직원 및 서비스
Construction on property but a decent quiet hotel on our tour of the Pacific Northwest!
2023년 10월에 1박 숙박함
답변 제공: Kristina 님, 2023년 10월 11일
Thank you for sharing your experience with us. We hope to see you again.

8/10 - 좋아요

Tina

좋아요: 청결 상태, 직원 및 서비스
All I can say is I hope the renovations will help them. Everything was in disarray.
2023년 8월에 1박 숙박함
답변 제공: Kristi 님, 2023년 10월 6일
Thank you for taking the time to leave a review. Please excuse the look as we are still undergoing renovations. We are getting closer to a finish and we hope you will be back to see the new look.

6/10 - 괜찮아요

Ronna

별로예요: 직원 및 서비스, 편의 시설/서비스
Close to freeway...too close to noisy traffic. Pricing should reflect the renovation.
2023년 10월에 1박 숙박함
답변 제공: Kristi 님, 2023년 10월 2일
Thank you for your feedback. We can swith rooms with you to a quieter area for the future. We hope to have you as our guest again in the future.

10/10 - 훌륭해요

Jennifer

2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 10월 25일
Thank you for taking the time to leave us a review! We hope to see you again soon.

8/10 - 좋아요

Shelley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 9월 29일
Thank you for leaving a review, hope to see you again soon.

10/10 - 훌륭해요

Timothy

2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 10월 2일
Thank you for your review!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed our stay.
Renovations were being done to the front lobby, but our stay was still very pleasant. Clean, quiet, comfortable room. Excellent service and very friendly waitresses at the restaurant. And the room rate was fantastic. We will stay here again.
2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 9월 27일
Thank you so much for taking the time to leave us a review. We are pleased to hear about your recent stay with us and we hope to have you as a guest again in the near future.

6/10 - 괜찮아요

Marlene

좋아요: 청결 상태
No food in the morning
The hotel was under construction. No signs where the lobby was. The morning breakfast was terrible. There were no food items left. And there was no coffee. Nobody refilled the food items and the coffee. We had to run next door to a fast food restaurant to just get some breakfast.
2023년 9월에 2박 숙박함
답변 제공: Kristi 님, 2023년 9월 26일
Thank you for taking the time to leave us a review. We will talk to the appropriate department and find out what happened at breakfast. I apologize for the inconvenience this caused and we hope to see you again in the near future.

6/10 - 괜찮아요

Douglas

2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 10월 16일
Thank you for leaving a review!

8/10 - 좋아요

milcia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was not told that we had to request to have your room cleaned.bath towels were very cheap quality and ruff.bed was was excellent and comfortable. We stayed 4 days and room was only cleaned twice because we requested those 2 days.😐
2023년 9월에 4박 숙박함
답변 제공: Kristi 님, 2023년 9월 25일
Thank you for taking the time to leave a review. Yes, we do offer stay over service upon request, I'm sorry you were not informed of this at check-in. We will be more diligent on delivering information to our guest on amenities offered. Thank you again for your feedback and we hope to see you again in the near future.

2/10 - 너무 별로예요

Tim 님, Hood River

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sept 16/17th had Construction all day long until 7:45p even on Sunday night, nail guns, saws, tile saws we couldn’t hear to check in? I feel sorry for the employees trying to check us in between the tile saw… electric cords and air lines across entry walk ways to check in area… totally unsafe! An elderly woman got caught up in the lines very scary… I asked for a manager no response so far… our room 214 smelled like urine and carpets are sticky and stained should have left the room but no other rooms available so my wife sprayed the rugs and floors with Lysol bad stay! Don’t stay here! I must say that the staff was friendly and seemed to be embarrassed of the unsafe condition the guests are being subjected to… Tim
2023년 9월에 2박 숙박함
답변 제공: Kristina 님, 2023년 9월 20일
Thank you for taking the time to leave a review. We take safety concerns very seriously and will be inspecting said area.We are also doing room renovations and will be replacing the rooms that have carpet into LVT flooring. Thank you for staying with us.

10/10 - 훌륭해요

Tacine

좋아요: 청결 상태, 숙박 시설 상태 및 시설
With the construction going on it was unsafe getting in and out. Other than that, it was excellent all the way around.
2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 9월 18일
Thank you for taking the time to leave us a review. We are undergoing renovations and we have put more signage up to help navigate through the process.We hope to see you again in the near future.

2/10 - 너무 별로예요

Marina

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was not hospitable at all and no elevator
2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 9월 20일
Thank you for taking the time to leave us a review. I'm sorry you didn't have an enjoyable experience with us during your stay. I will be going over some training exercises with our staff on customer service and what it means to be hospitable. We do hope to see you again in the near future. Thank you for staying with us.

10/10 - 훌륭해요

Vivian

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Desk Clerk was very nice at check-in. Maybe give out Information Maps Showing Room number Ice Machines location Restaurant Breakfast place & hours Amenities Hotel is under renovations...so a little inconvenient upon parking for check-in at this time & Entrance not clearly marked.
2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 9월 18일
Thank you for your feedback! It is important to find ways to better improve our guests stays. More signage has been added and guest maps are also available at the front desk. We hope to have you as a guest again soon.

6/10 - 괜찮아요

Traci

좋아요: 직원 및 서비스, 객실의 편안함
Under construction but was not a problem. Issue was our drain for the shower didn't drain well. Other than that no complaints, can tell they are renovating.
2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 9월 18일
Thank you for taking the time to leave us a review. We have remedied the issue with the drain. Sorry for the inconvenience this caused during your stay with us. Can't wait to have you back as a guest to see the progress of the renovations.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Kristi 님, 2023년 11월 1일
Thank you for taking the time to leave us a review! Come back soon!

4/10 - 별로예요

Kim

별로예요: 숙박 시설 상태 및 시설
Vacation
Hotel was convenient on our travel. They were doing construction and on the outer entrance to the building had caution tape blocking the lobby area. People were smoking right outside our room making it hard for us to sleep and breath at times.
2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 9월 16일
Thank you for leaving us a review, your feedback is important to us!We are currently undergoing renovations and do have some areas blocked off for guest safety, we do apologize for the inconvenience this caused you during your stay.If at any time you are experiencing an issue you can always notify the front desk so we can make your stay more enjoyable.We hope to have you as our guest again in the near future.

10/10 - 훌륭해요

Christopher

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was surprisingly large
2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 9월 16일
Thank you for taking the time to leave us a review!

10/10 - 훌륭해요

Penny

단체 여행, 출장 여행
Despite major construction to walk through checkin was relatively easy even though it was all done from a temporary desk in an empty room surrounded by plastic walls. Our room was clean and comfortable but next to be on the upgrade list.
2023년 9월에 1박 숙박함
답변 제공: Kristi 님, 2023년 9월 13일
Thank you for taking the time to leave a review. We are happy to hear that your recent stay with us was pleasurable despite our renovations taking place. We hope to see you again in the near future.