the accomodations were fine - average as far as how nice the room was, condition, amenities, etc.
2 major complaints - 1 is the $25 charge for early check-in policy. we were there about 20 min. ahead of our 3:00 check in time and were told about this when asking about possibly checking in a little early. We have never encountered this before and were very taken aback. It's not like we were asking to check in hours early - we just arrived a little ahead of schedule and thought if the room was clean/ready, we could drop off some things before heading to our event - even 10-15min early would've been helpful. We were not about to pay $25 to do so however and think that is ridiculous.
Secondly when talking with someone at the desk and he checked on our reservation, something must've gotten messed up in the computer system. Because when we arrived ~11pm to finally "check in", they could not find our reservation (that we were told was all set at about 2:40). My husband stood at the office window for over 10 minutes, possibly longer while they tried to find our reservation. Meanwhile a pizza we had picked up on the way there sat and got cold. : { Was about ready to leave and tell them to just cancel it.