고급 침구, 필로우탑 침대, 객실 내 금고, 책상

노르우드 인 & 스위트 노스 컨퍼런스 센터 여행 후기

2.5 out of 5
노르우드 인 & 스위트 노스 컨퍼런스 센터
1213 E Dublin Granville Rd, Columbus, OH

이용 후기

3.6
평점 10 - 훌륭해요. 1003개 이용 후기 중 62개" "
평점 8 - 좋아요. 1003개 이용 후기 중 59개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 93개" "
평점 4 - 별로예요. 1003개 이용 후기 중 188개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 601개" "

3.8/10

청결 상태

4.6/10

직원 및 서비스

3.6/10

편의 시설/서비스

3.6/10

숙박 시설 상태 및 시설

3.8/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommend
Dirty, smell so bad
2022년 6월에 6박 숙박함
답변 제공: Mary 님, 2022년 7월 2일
Dear Guest, Thank you for your review. We do apologize about the issue you experienced with the Room and are looking into this.

4/10 - 별로예요

Ciara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Carmen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

4/10 - 별로예요

Luis

2024년 2월에 1박 숙박함

8/10 - 좋아요

Sandy

좋아요: 청결 상태, 직원 및 서비스
Flexible and staff were amazing
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Patricia

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
There was no wash cloths available to shower. There continental breakfast h
2024년 2월에 1박 숙박함
답변 제공: ss 님, 2024년 2월 28일
Sorry for the discomfort you had. regarding the wash clothes. However, you could have approached the front desk for the towels. Regarding the breakfast, we are trying to add some more refreshing items to make it delicious.

10/10 - 훌륭해요

Mamadou Boye

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
You have to must secure the area and what kind of people who come there
2024년 1월에 3박 숙박함
답변 제공: ss 님, 2024년 2월 29일
Don't worry, we are fully covered by camera's there is no security issue over here. You can safely stay at hotel.

2/10 - 너무 별로예요

Lacey

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Homeless men wandered the dimly lit parking lot. It felt very unsafe and sketchy. THREE cop cars pulled in when we got there at night. There was an altercation right outside the door. I have had SAFER experiences with hotels in Los Angeles so it’s pretty sad. Also our hotel room didn’t have ANYTHING. No towels. Not even a trash can. Didn’t really want to go to front desk with all the men just walking around. If you’re a woman definitely go somewhere else so you can actually enjoy your night.
2024년 2월에 1박 숙박함
답변 제공: ss 님, 2024년 2월 29일
Sorry for the bad feeling you experienced during your stay. But we think, it’s not the actual situation. There might be cops outside but that does not make any place unsafe. As far the homeless people wandering outside has bothered you, we can only protect them from coming in , we can’t go beyond our properties boundaries. We would appreciated if you had discussed the matter with hotel staff , they must have explained you. Anyways, let us tell you that we treat our guest’s security as our first duty so there is no need to feel unsafe.

2/10 - 너무 별로예요

Kaleb

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Homeless everywhere. U can’t even get to your room
2024년 1월에 1박 숙박함
답변 제공: ss 님, 2024년 3월 21일
No need to worry. The hotel is under surveillance and every activity is captured in the camera.

2/10 - 너무 별로예요

Brittany

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

Samantha

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is very low end hotel. Our room had no towels or pillow cases upon arrival. Breakfast is served in the dining room and cannot be taken to your room or you will face additional fees. Unsafe area around hotel, large groups of homeless people wandering throughout property and parking lot.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Pat

단체 여행
별로예요: 편의 시설/서비스
Walked in and staff was arguing with the patron and room not clean
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Sonia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WORST HOTEL EVER.
When I checked in there were no towels in the room and so I went downstairs and asked the front desk for towel. I attached a picture of the towel that they gave me. they said that that's the only towel they had it was torn. I was there for 8 nights. The carpet looked like it had not been vacuumed in a long while. FILTHY. On day 6, they came into my room while I was out & shampooed the carpets. WHO DOES THAT. WHILE A GUEST IS STAYING IN THE ROOM. Two days later, the carpet was still wet. COULD NOT WALK ON THE FLOOR. Their website states continental breakfast. There was never any food. Just coffee. On day 5, I put my trash outside the room. It sat there for a day & a half.
2023년 12월에 8박 숙박함

4/10 - 별로예요

Mike

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Thomas

Nothing luxurious about this place
The "luxury" hot tub suite was not luxurious at all the heater was torn apart all over the bed and they had to place us in different room. Then the room they put us in had holes in the walls, and a showere that was 2ft by 4ft by 6ft so small. Then there werent any towels wash cloths or toiletries available. Coffee maker no coffee just small plastic cups, oh and no breakfast just old cereal stuck in bottom of container.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

KYM

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When to the hotel for a night's stay, went to take a shower and there was no towels, i felt like this was something that should have been discussed when i checked in abs they didn't refund any of the money i paid to not have any towels
2023년 12월에 2박 숙박함

4/10 - 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Towels???
3 little pillows for a huge king size bed and 2 itty bitty towels for 2 bigger sized people. I tried to ask for a couple extra towels and was told they had no extras since it was the weekend but he could of gave on to me the next morning which is Saturday when I was leaving which wouldnt need it at that point. I do not believe we will stay at this hotel again.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kimberly

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down, no towels in room, when I asked front desk I was given one hand towel and one bath towel for two guest. Room did not appear to have been cleaned. Hair on tub and on toilet.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Joseph

좋아요: 청결 상태
별로예요: 직원 및 서비스
Well, it looked like a nice enough hotel, but when I gave them my name at the front desk, they said they couldn't find me, and that all their rooms were already reserved. I had to contact Expedia's digital agent to resend my confirmation code so that I could get the room I reserved. The walls weren't very thick so I could hear voices outside the room so I didn't feel entirely safe. I heard someone in the next room arguing the next morning before 5 which didn't help, other than getting me to start my day quickly. The breakfast room looked as though it was going to have a wide variety, and I don't know if it's because of a staff shortage but the options were pitiful
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 7일
Hello Joseph. We thank you for taking your time to give us a review. We would like to apologize for the miscommunication about your reservation. We do have limited variety of breakfast options. I will check with my front desk and my housekeeping staff to make sure this does not get repeated with anyone else.We hope to welcome you again in the future. Have great day!

4/10 - 별로예요

Lourdes

별로예요: 청결 상태
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

ty

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room wasn't clean,asked for clean towels was told they didn't have any would get some in the morning never happened..
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Cynthia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is nice. Nice room.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

CARRIE 님, Piqua

단체 여행, 출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
For its price point it wasn’t terrible. Due to the set up the property they have sets of fire doors going down hallways. People slam these doors all night long, but in all fairness I don’t know that you could make it quiet. Minimalistic. There was a constant odor of pot at the front door and in one particular hallway and staff didn’t seem concerned.

6/10 - 괜찮아요

Kristen

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy. Vending machines and ice machines out of order
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Greg

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
RUN DOWN FLEA BAG HOLE!
This hotel is a run down flea bag hole. It was not worth the $50 we spent. The walls were in bad need of painting with many stains all over them in the rooms and the hallway. There were no towels, and the tub leaked all night long. The carpet was stained, the phone was duct taped together. I am not sure how it is allowed to stay open. STAY AWAY!! I IT IS NOT WORTH STAYING THERE!
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

jeffrey

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
HORRIBLE hotel ! My first clue should’ve been the crackheads and the homeless in the parking lot… While walking into the hotel, there is a young female, laying on the sidewalk in the back of the hotel Having a seizure… After 25 minutes to check in I finally got my room Key & went up to the room. It looked like my door had been kicked in at one point, it was extremely dirty, Mystery smears on the desk furniture looked like it came from somewhere sitting outside, the tub hot tub could not even seal properly due to a hole next to the drain and there was evidence of bedbugs, horrible unsafe experience… Needless to say I did not stay there that night
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Lyndsey

별로예요: 청결 상태
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Teresa

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty and false
Booked my room in advance when I arrived they had no rooms open.....then after 25 minute wait they finally said they had a room... The room was dirty.. avocados were on the floor ...The top lock was broken..tub was dirty...inky received 1 towel..I had to ask for toilet paper ..the website stated they served breakfast that was false......would not recommend at all
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Timika

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Daniel

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not book this place!!!
This was the worst experience I ever had. When I arrived to check in there was about 3 other guests that where waiting in line to check in as well. We were all told that it was overbooked and might have to wait to see if any room could be available. It took about 30 minutes to get me a room only because 4 other guests that did stay told the front desk they didn't feel safe and wanted to cancel. One guest key card didn't work so then immediately they gave it to me. The key didn't work and as I was walking through the hallway the atmosphere just didn't feel right. I told the front desk that I didn't feel safe and I'm going to cancel. I asked who I should talk to about getting a refund and they said to go through hotels.com. Hotels.com did everything they could buy the property manager (after a week ) said nothing could be down. Do not do not book here!!!!
2023년 11월에 2박 숙박함
답변 제공: Jose 님, 2023년 11월 18일
Dear Guest,We're deeply sorry for the issues you encountered during your stay. Your feedback is invaluable, and we're committed to making the necessary improvements. We appreciate your patience and understanding, and we hope you'll consider giving us another chance to provide the positive experience you deserve!

4/10 - 별로예요

Adam

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast options where laughable. 5 slices of bread, half empty container of fruit loops and a waffle maker that was out of mix. specifically choose one with breakfast and we still ended up leaving to eat somewhere else. room was pretty lackluster. room was very cold and when the heater kicked on it was almost unbearably hot
2023년 11월에 1박 숙박함
답변 제공: Jose 님, 2023년 11월 15일
Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your insights are invaluable, and we're actively working on enhancing our breakfast options and room comfort. Thank you for bringing these concerns to our attention, and we hope to welcome you back for a much-improved experience in the future!

2/10 - 너무 별로예요

Jeffrey

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not believe the photos that you see online. The dining room had a couple pieces of bread, some milk and fruit loops. We had to go elsewhere to eat. Didn't even bother to complain because I know it would have fallen upon deaf ears. The hotel reeked of smoke in the lobby. I needed a second set of towel/wash cloth and was told to return at 9 in the morning. I am sorry that the management advertises with deceitful photos.
2023년 11월에 1박 숙박함
답변 제공: Jose 님, 2023년 11월 15일
Dear Guest,We apologize for falling short of your expectations and appreciate your honest feedback. Rest assured, we are actively addressing the issues raised to improve our services and amenities. We value your insights and hope to have the opportunity to provide a much-improved experience on your next visit.

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태
Nice
2023년 11월에 1박 숙박함
답변 제공: Jose 님, 2023년 11월 15일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

CHARLES 님, nn Arbor

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This hotel is fairly old and worn. When you book a room with so many negative reviews, your expectations should not be 5 star. The staff at checkin were fighting against computer issues and were kind and courteous during the process. The breakfast was interesting - take some of the money you saved and run to Wendy's. Overall this vintage hotel needs some love. Please don't take your frustrations out on the staff. They are doing the best they can.
2023년 11월에 1박 숙박함
답변 제공: Jose 님, 2023년 11월 15일
Dear Guest,We appreciate your understanding and acknowledge your feedback. Our team is committed to providing the best service despite challenges, and we're actively working on improvements to enhance our guests' experience. Thank you for your patience, and we hope to welcome you back with a more positive stay in the future!

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Jose 님, 2023년 11월 15일
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nastiest hotel ever !!
The shower was dirty where you step it was black . I had to clean the hot tub wit soap and bleach before using it it had hair and dirt in it . The Fossett handle was broken. My sheets had a poop stain in it. I left before my stay was up. And a woman on drugs walked into my room confused on where she was .
2023년 11월에 1박 숙박함
답변 제공: Jose 님, 2023년 11월 15일
Dear Guest,We sincerely apologize for the inconveniences you had during your stay. This falls short of our standards, and we're actively addressing these issues to prevent recurrence. We hope to have the chance to make it right on a future visit!

10/10 - 훌륭해요

Roberta

2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Tiffany

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jose 님, 2023년 11월 15일
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

10/10 - 훌륭해요

Ivan

2023년 11월에 1박 숙박함

4/10 - 별로예요

Ada

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
old and tired property
2023년 10월에 1박 숙박함
답변 제공: Lia 님, 2023년 10월 27일
Dear Guest,We appreciate your feedback regarding our property. We apologize if your experience did not meet your expectations. We are continuously working on improving our facilities and services. Your insights are valuable to us, and we hope for another opportunity to provide you with a more positive experience in the future.

2/10 - 너무 별로예요

Brandon

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here.
When we arrived a $100 deposit was demanded, one we couldn't afford. Thankfully the front counter guy waived it. When we got to our room the place was a mess. The tp rack int he bathroom was off the wall, the TV was bent 45 degrees or so. Various furnishings were dented and scratched, and the curtains were shredded. It was obviously a deposit scam of a place. Then when were were short 1 pillow we asked for another and the place had none. These were paper thin little things. My friend and I traded the only spare pillow we had each night.
2023년 10월에 2박 숙박함
답변 제공: Lia 님, 2023년 10월 27일
Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We take your feedback seriously and will address the issues you've raised with our team to ensure a more comfortable experience for our guests in the future.

2/10 - 너무 별로예요

Cynthia

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room had not been cleaned yet - dirty toilet, unmade beds, dirty towels, and garbage. Tried to call the front desk and the phone in the room wouldn’t work. I called using my phone. The girl said she’d come up. After 30 minutes, I headed to the front desk. I ran into the girl on her way to me. She had the pass card and knocked on doors around me. When no one answered, she’d go in and look. The 3rd room was empty and she told me to come in. The tv was missing. She told me to stay there and she’d find me a room. I don’t know how many rooms she looked in before she came back to get me, but in a few minutes, she came back and said she’d found me a room. IT WAS DISGUSTING! The carpet had huge dark stains and was sticky, one bedspread had burn holes in it. The pillows weren’t properly placed. (I have a video.). She left me there, telling me she’d bring me back a key card. Meanwhile, I’m waiting on my sister to arrive. When she arrived, we got on a booking app and found another hotel - 25 minutes away. We went to the front desk and told them we were leaving. We didn’t sign papers or anythung. We just left, telling them how we felt as we went out the door. We felt like the smell of weed was in our hair and clothes. The first thing we did at the other hotel was to shower!
2023년 10월에 3박 숙박함
답변 제공: Lia 님, 2023년 10월 27일
Dear Guest,We deeply regret the experience you had during your stay, and we apologize for the inconveniences you faced. This falls below our standard of service, and we appreciate your patience and understanding. Your feedback will be shared with our housekeeping and front desk teams to address the issues you've highlighted.Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Brittany

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Lia 님, 2023년 10월 22일
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 - 너무 별로예요

Amy

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely horrible. Police guarding the front door. Sent into a room occupied and looked as if living in that room. Asked to just get money back and leave as felt very unsafe and uncomfortable. They refused
2023년 10월에 1박 숙박함
답변 제공: Lia 님, 2023년 10월 22일
Dear Guest,Your safety and comfort are our top priorities, and we take this matter very seriously. We will investigate the incident thoroughly to address the issues raised and prevent such occurrences in the future.

2/10 - 너무 별로예요

Tonu

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terribly dirty &unrepaired rooms. Owners - ehatch who you rent your business to.
2023년 10월에 1박 숙박함
답변 제공: Lia 님, 2023년 10월 20일
Dear Guest,We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your feedback is crucial, and we take it seriously. We will investigate the concerns raised and take appropriate measures to address and improve the conditions of our rooms. Thank you for bringing this to our attention.

4/10 - 별로예요

Jessica

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were bugs in the tub and on the floor by the door. First day it smelled like sewage in our bathroom. They redid our reservation when we got there and I got charged for an extra day. Would not go back
2023년 10월에 2박 숙박함
답변 제공: Lia 님, 2023년 10월 18일
Dear Guest.We are actively addressing the issues you've mentioned, including pest control measures. Regarding the reservation concern, we'll promptly investigate and ensure any billing discrepancies are rectified. We value your feedback and would be grateful for the opportunity to welcome you back for an improved experience.

2/10 - 너무 별로예요

Shawn

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After 4 transferring to four rooms because something was broken in every room such as AC, curtains no hot water, stains on bed, and bugs.. as well no manager on property at all night or day..
2023년 10월에 2박 숙박함
답변 제공: Lia 님, 2023년 10월 17일
Dear Guest,We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is valuable, and we're committed to resolving these issues promptly. Our team is actively addressing the concerns you raised to ensure a more comfortable experience for our guests. We appreciate your understanding, and we look forward to the opportunity to exceed your expectations on your next visit.

6/10 - 괜찮아요

Gary

별로예요: 숙박 시설 상태 및 시설
Had issues with my pass opening my room door. Access doors to the hotel was propped open all day. No security.
2023년 10월에 2박 숙박함
답변 제공: Lia 님, 2023년 10월 17일
Dear Guest,We appreciate you bringing this concern to our attention. Our team is actively addressing the issue with room access to ensure a seamless experience for our guests. Additionally, we are taking steps to enhance security measures, and we value your feedback as it helps us improve. Thank you for choosing us, and we look forward to welcoming you back for an improved stay.

2/10 - 너무 별로예요

Laura

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Blood stains on the ceiling and bed, shredded curtains, sink and toilet broken, seemed totally unsafe and we did not stay.
답변 제공: Lia 님, 2023년 10월 17일
Dear Guest,This is not reflective of our usual standards, and we're taking immediate action to rectify the issues mentioned. Your feedback is valuable, and we hope you'll consider giving us another opportunity to provide you with a positive and enjoyable experience.

2/10 - 너무 별로예요

Novell

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Lia 님, 2023년 10월 17일
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!