Dear Candace, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Columbus - Bradley Park takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.

Dear Michael, Thank you for staying with us and for your review. We apologize for your concerns about your room and any frustration this caused. Our top priority is providing exceptional hospitality to every guest; therefore, we regret that this was not your experience. Safety and security are always our priority and taken very seriously. Our dedicated team at the front desk is always here to help you and make your time with us comfortable. We appreciate your patience and hope you and your family will stay with us again to regain our trust.Sincerely,Hotel Management

Dear Louis, Thank you for being our guest, and we appreciate your taking the time to review our hotel. We hope you had a pleasant stay except for a few issues. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and consequently, we apologize for any inconvenience this has caused you. For future visits, please know that our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management

Dear David, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Columbus - Bradley Park takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.

Dear Angela, We are thrilled to hear about your positive experiences at Extended Stay America! Providing excellent service and accommodations for both you and your pets is our pleasure. We are delighted that our clean facilities, continental breakfast, and convenient location have enhanced your trips. Thank you for your kind words, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Calley, Thank you for choosing Extended Stay America and for your excellent review. It is nice to read that our location worked well for you and improved your time with us. Thank you again for all of your kind comments. We hope to have you back again very soon.Sincerely,Hotel Management

Dear Trisha, Thank you for reviewing your stay. We are blessed to have a dedicated team of professionals, and we love hearing how Kaycie took great care of you. We are glad your overall stay was positive. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Ashley, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Isaiah, Thank you for choosing our hotel for your visit here. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Jonathan, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are glad you were pleased with the helpful service of our staff. However, we were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management

Dear Michelle, Thank you for choosing us. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

Dear REUBEN, Thank you for being our guest at Extended Stay America. It is nice to know you enjoyed your time here. However, we are sorry for the disappointment with the issues mentioned. In response to your review, we will instruct our team to improve our guest experience. Please return on your next visit so we can provide another memorable stay.Sincerely,Hotel Management

Dear John, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Tim, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Thank you so much for your feedback, Angela. We look forward to seeing you again soon. Happy Holidays.

Dear CARRIE, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are so grateful for your kind words and for claiming us as a great place you have visited! It is always wonderful to see when our guests are able to enjoy everything about our hotel. We genuinely pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Our staff is devoted to ensuring each guest feels at home, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Sandy, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Charles, We apologize for the inconvenience you experienced with the cable TV during your stay. We understand how important it is for our guests to relax and enjoy their in-room entertainment, and we are sorry for not getting everything fixed immediately. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more satisfying stay. Sincerely,Hotel Management

Dear Nikki, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Tamara, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Samantha, Thank you for reviewing your time with us. Although you had a pleasant time, please accept our apologies for your disappointment with the concerns overlooked in your suite's bathroom during your room preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Steven, We want to thank you for your recent stay and for taking the time to post your review. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope you will give us another chance to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

Dear Kimberly, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel to be pet-friendly, quiet and the room to be clean. We sincerely apologize for the inconvenience caused by the odor in the stairways. We take such matters very seriously as we strive to ensure a comfortable and pleasant environment for all our guests. Please rest assured that we have addressed this issue with our housekeeping team to ensure it does not recur. We appreciate your feedback as it helps us improve our services and guest experience. We hope to have the opportunity to welcome you back in the future, and we will do our best to make your next stay even more enjoyable. Sincerely,Hotel Management

Dear Angela, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Sammy, Thank you for choosing us and sharing your review. We are sorry for your disappointment with the cleanliness and the condition of our hotel that impacted your stay. We appreciate you mentioning the need to update. Updating and renovating our hotel is always ongoing; various parts are scheduled for renovation soon. We hope you will revisit to see our improvements and dedication to outstanding experiences.Sincerely,Hotel Management

Dear Tasha, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards, and we will take appropriate measures to prevent this from happening again. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will revisit to see our improvements and dedication to outstanding experiences.Sincerely,Hotel Management

Dear Jeanette, Thank you for your recent visit to our hotel. We sincerely apologize for the distressing experience you encountered during your stay. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. Sincerely,Hotel Management

Dear Anneyoshi, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear David, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Thank you for staying with us!

Dear Edyta, Thank you for selecting Extended Stay America for your trip to our city. We are happy we met your expectations for a great hotel experience to fulfill your needs. On behalf of everyone, we invite you to revisit us whenever your travel brings you here!Sincerely,Hotel Management

Thank you

Thanks so much for staying with us

Dear Candice, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

thank you for saying with us!

Dear Heather, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests with a relaxing and rejuvenating experience, and we understand the importance of clean accommodations. Therefore, we apologize that your stay did not meet our standards and have discussed your concerns with our team to improve the guest experience. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management

thank you for staying with us

Thanks for staying with us.

Thanks for staying with us.