필로우탑 침대, 책상, 노트북 작업 공간, 암막 커튼

서브어반 스튜디오 콜럼버스 이스트 여행 후기

2 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 350개 이용 후기 중 65개" "
평점 8 - 좋아요. 350개 이용 후기 중 90개" "
평점 6 - 괜찮아요. 350개 이용 후기 중 57개" "
평점 4 - 별로예요. 350개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 350개 이용 후기 중 80개" "

6.4/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Matthew

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The place was in total disrepair with an aweful stench. The signs were destroyed and pot smell everywhere. No curtain for the shower and paneling falling off the cabinets. Absolutely disgusting.
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 14일
Dear Matthew, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Zachary

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 29일
We appreciate your feedback and we take the information to analyze and improve our procedures and policies for improvement. We hope to welcome you again for a better experience.Thanks

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 29일
Thanks for your feedback. We sincerely appreciate your time for the feedback. We look forward to welcome you again at Suburban Studios Columbus East.Thanks

8/10 - 좋아요

Scott

좋아요: 직원 및 서비스
2023년 10월에 3박 숙박함

4/10 - 별로예요

Dinia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walking into a hot ass room!! Smelling like cigarettes when it clearly said nonsmoking room. Only stayed there 2 nights because i was desperate but never again
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 7일
Dear Dinia, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, tarnishing your stay with us. The hotel follows strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our front desk team is always available to help you handle such issues and make your time with us comfortable. We hope you will give us another opportunity to accommodate you and are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice for the price. can't complain
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Nelson

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Tisa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Penny

2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Stephanie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was extremely loud. There were people arguing in front of my room for almost 1 hour at 3am. The room was dirty and smelled like smoke. There were animal’s feces in the room.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 6일
Dear Stephanie, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. Moreover, we apologize for disrupting your stay caused by the noise disturbance from inconsiderate neighbors. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

8/10 - 좋아요

Latasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was ok nothing to complain about n the staff was amazing and very nice 👍 laundry room was very clean and the dryer was the bomb cause all my clothes was dry dry lol I was very happy ☺️ I would stay again cause my room and kitchen and bathroom was very clean
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 5일
Dear Latasha, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the cleanliness of our hotel, the maintenance, and the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management

8/10 - 좋아요

Kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 4박 숙박함

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

8/10 - 좋아요

Jada

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good place to stay for business travel
Clean and staff were very friendly. Was very quiet for location
2023년 8월에 1박 숙박함

4/10 - 별로예요

Erin

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would not reccmmend this place at all. I thought I had reserved a room with 2 queen beds and it was a room with one queen bed and a pull out that didn't even stay flat when you sat on it. It kept lifting up off the floor. The kitchen wasn't functional unless you brought your own dishes. There was no hot water in the room. The bathtub was filthy with a chalky film on it. I think the staff is also the cleaning service. Every time we went to leave the hallways smelled of rotten garbage. I asked for 2 pillows since there were only 3 bed pillows and was only given 1. There is clearly no smoking in the hotel but yet staff would smoke outside and bring the smoky smell in. Extremely disappointed. The complimentary breakfast was less then desirable with packaged oatmeal, stale muffins and granola bars that weren't even breakfast bars. Wifi was glitchy at best.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 9일
Dear Erin, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

4/10 - 별로예요

George

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not the hotel you're looking for
Hotel was old. Carpet worn. Drawer front was broken as was the hide a bed part of the sofa. Towels were in short supply- there was 3 of us but we could only have 2 sets of towels at a time because they didn't have enough. Employees were pretty apathetic- one was for more interested in wandering outside the front smoking while on her phone than actually doing her job. And the clients were horrible- smoking and talking right outside the outside door until all hours (which happened to be outside our window) Lots of slamming doors, yelling, screaming and noise until 3am or later, with the employees shrugging. We stayed 6 nights and this was every night. If we could have been refunded we would have gone elsewhere. Do yourself a favor and stay somewhere else. This is NOT the hotel you're looking for.
2023년 7월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 8일
Dear George, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

4/10 - 별로예요

Kara

별로예요: 청결 상태
2023년 8월에 1박 숙박함

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Non smoking room smelled like smoke
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 10일
Dear Joseph, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. While we are pleased that you enjoyed your overall time with us, we are sorry for disrupting your stay caused by the lingering smell of smoke. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely, Hotel Management

2/10 - 너무 별로예요

John T

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Avoid. This place is a grossly overpriced pit. We asked for refund and left after 20 mins.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 9일
Dear John, Thank you for selecting us for your recent trip to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you experienced. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management

8/10 - 좋아요

Matthew

2023년 6월에 1박 숙박함

4/10 - 별로예요

Jennifer

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This property did not look anything like the outside of the original picture posted from here. It was good for a place to stay when you aren’t there for a long time. The staff was nice and respectful when they were there. They were not in the office many times when you needed help or to check out in the morning. The surrounding area is alittle sketchy so I don’t recommend staying if it is just you but if you are in a group it is a place to stay for cheap. You get what you pay for.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 19일
Dear Jennifer, Thank you for choosing our hotel. We acknowledge your concerns and apologize for any shortcomings that impacted your stay. We have communicated your feedback to our team to improve and enhance our guest experience. Thank you for your valuable feedback, and we hope to welcome you back on your next visit.Sincerely,Hotel Management

6/10 - 괜찮아요

michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Parking lot is a mess and it’s not big enough. The toilet keeps running, the air conditioning doesn’t work. We went to use the couch as a pull out bed and the mattress is all stained and there’s no sheets in the room or on the mattress. The room is nice aesthetically. Through the channels offered are not many. The free breakfast is very good.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 19일
Dear Michelle, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

4/10 - 별로예요

Heather

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Sarah Habel

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Kim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean!.. great shower, very hot with great water pressure!
2023년 5월에 1박 숙박함

4/10 - 별로예요

Alicia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place is so very dated and the charge was excessive for what it is. Breakfast was muffins, granola bars, or oatmeal with coffee.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 29일
Dear Alicia, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we appreciate your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization for the future modernization of our hotel. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

10/10 - 훌륭해요

Gavin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Ron

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Cedric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Sarroya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean! One of the nicer extended stays I’ve been to.
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 6일
Dear Sarroya, Thank you for your positive feedback regarding your recent stay at Extended Stay America. We're thrilled you found our hotel spotless and one of the more excellent extended stays you've experienced. We take pride in maintaining a high level of cleanliness and providing a comfortable environment for our guests. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back on your next visit.Sincerely,Hotel Management

4/10 - 별로예요

Brenda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Furniture beat up w/ Holes very old appliances and rusted.dirty microwave no dishes/ pots coffee maker. Nothing. The only thing was 1 small bar handsoap. Tub and sink dingy look and so were towels OVER PRICED Who ever stays there do a walkthrough before spending $ if you can. Never sgain!
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 22일
Dear Brenda, Thank you for your feedback about your recent stay with us. We are disappointed about your experience at our hotel as we like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management

8/10 - 좋아요

Nasanet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Monica

별로예요: 직원 및 서비스
2023년 3월에 1박 숙박함

8/10 - 좋아요

Johnny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The service of the desk staff is always great!
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 12일
Dear Johny, We are flattered by your great review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the city.Sincerely,Hotel Management

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Re
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 10일
Dear William, Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management

4/10 - 별로예요

Stephen

가족 여행
별로예요: 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함

4/10 - 별로예요

Kristen

아이를 동반한 가족 여행
별로예요: 청결 상태
Front desk was pleasant, but room had pizza crusts on floor, noodles in sink & pee in toilet. Pull out bed sheets were not changed, disgusting!!
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 4일
Dear Kristen, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

SAMSON 님, Cincinnati

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, wonderful staff and adequate amenities! Will definitely come back here.

10/10 - 훌륭해요

KYLE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was outstanding.
2022년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 12월 27일
Dear KYLE, Thank you for being our guest and for reviewing your experience at our hotel. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our front desk team. We will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a great get away, enjoyed my stay and will return
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Elisa l

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the property is old, but the location is great. the staff was really nice as well
2022년 9월에 4박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 7일
Dear Elisa, we appreciate you choosing Extended Stay America. We could not be happier that you were impressed with our location. We appreciate your feedback. We are pleased to host your visit and look forward to your return.Sincerely,Hotel Management

2/10 - 너무 별로예요

Mario

2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 1박 숙박함

4/10 - 별로예요

James

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hallways smelled like "weed"....went and bought air freshners for room so we could sleep. Only stayed one night.
2022년 8월에 1박 숙박함
답변 제공: Shon 님, 2022년 8월 30일
Dear James, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay.
The employee who checked me in was very friendly. The check in went very smooth. The employee who checked me out was also great. She also provided me an old towel to wipe my motorcycle off since it was covered with dew. My complaint is with the "free breakfast" that was advertised. There was only breakfast bars.
2022년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 27일
Dear michael, thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Sarah

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 7박 숙박함

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Susan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable clean room for good value
Extended Stay offers good value for the cost, for a clean, comfortable room with kitchenette. Staff was friendly and helpful. I would recommend it highly
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Heidi

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No kitchenware
When I visited extended stay before the rooms were stocked with pots pants and silverware but this time there was no pots pants overwear nothing was available for us to use to cook the food that we brought. When we asked for a pen to cook eggs and we got one that was Teflon and had chips in it. That's not safe for humans to use. They didn't have pizza cutters they didn't give us place they didn't govern civil where they didn't give us anything else to use in the kitchen at.
2022년 8월에 4박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 9일
Heidi, thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations with our amenities. We regret the inconvenience this caused you. Your comments will help us continually improve our available amenities and service. We appreciate your patience in these matters and hope you will stay with us again in the future. Sincerely, Hotel Management

8/10 - 좋아요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A getaway
It was nice and quiet
2022년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 2일
Rhonda, thank you for being our guest and posting your review. We are delighted to know you enjoyed your stay at Extended Stay America. It was a pleasure to host your visit. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management