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홀리데이 인 익스프레스 콜럼버스 에어포트 - 이스턴, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 익스프레스 콜럼버스 에어포트 - 이스턴, IHG 호텔
3030 Plaza Properties Boulevard, Columbus, OH

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 382개" "
평점 8 - 좋아요. 1001개 이용 후기 중 281개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 146개" "
평점 4 - 별로예요. 1001개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 105개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Dawn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a clean hotel and the staff was very nice.
2024년 4월에 1박 숙박함
답변 제공: Catherine 님, 2024년 4월 24일
Thank you for your perfect rating, It was a pleasure to serve you and we hope to see you again in the future.

2/10 - 너무 별로예요

Melissa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Catherine 님, 2024년 4월 24일
Your rating is below what we deem as acceptable, we apologize for any concerns you had during your time with us. Please feel free to reach out to further discuss.

10/10 - 훌륭해요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kept my car and nice place to stay
2024년 3월에 1박 숙박함
답변 제공: Catherine 님, 2024년 4월 10일
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 - 훌륭해요

Myesha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall it’s a wonderful place to stay
2024년 3월에 4박 숙박함
답변 제공: Catherine 님, 2024년 4월 2일
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 - 좋아요

Jimmy 님, Little Ferry

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service Good staff
2024년 3월에 1박 숙박함
답변 제공: Catherine 님, 2024년 4월 1일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 - 훌륭해요

Tina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful. Room is clean. Comfortable beds.
2024년 3월에 1박 숙박함
답변 제공: Catherine 님, 2024년 3월 26일
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 - 괜찮아요

Megan

2024년 3월에 1박 숙박함
답변 제공: Catherine 님, 2024년 3월 22일
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

6/10 - 괜찮아요

Charles

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice, but the common areas were dirty, and the breakfast was very limited and not freshly cooked.
2024년 3월에 2박 숙박함
답변 제공: Catherine 님, 2024년 3월 22일
Thank you for your rating and review It was a pleasure to serve you and we apologize for the concerns you had during your time with us. We will share your comments with our leadership team and hope to see you again in the future.

10/10 - 훌륭해요

richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Catherine 님, 2024년 3월 18일
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

8/10 - 좋아요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to airport so there is some noise but not too bad
2024년 3월에 2박 숙박함
답변 제공: Catherine 님, 2024년 3월 12일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 - 너무 별로예요

Angela

별로예요: 청결 상태, 직원 및 서비스
Charged $400 to my account for one night
2024년 3월에 1박 숙박함
답변 제공: Catherine 님, 2024년 3월 11일
Thank you for your rating and review. Please follow up with us directly.

8/10 - 좋아요

Lee Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds and pillows love they have dove for there shampoo soap. The only negative no towels in the pool area. And breakfast was amazing more than a continental breakfast they had eggs beacon.
2024년 3월에 1박 숙박함
답변 제공: Catherine 님, 2024년 3월 11일
Thank you for your rating and review. It was a pleasure to serve you and we will share your comments with our leadership team. We hope to serve you again in the future.

6/10 - 괜찮아요

Sarah

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The hotel lobby was very clean but when we got to our room we found 2 little cartons of milk left beside of the heater.
2024년 2월에 2박 숙박함
답변 제공: Catherine 님, 2024년 3월 5일
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass them along to our leadership team and we hope to see you again in the future.

6/10 - 괜찮아요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice and comfortable, and the area was convenient and safe. My booking was only for one night, and now that I'm home I see that they put an extra $100 hold on my bank account at check-in (and didn't tell me - I called and they said that they have a sign on the desk explaining it), and that this charge may not be returned for up to 14 days. I understand the reasoning, but it would be really helpful if Expedia published this because I could have very easily been traveling on a much smaller budget and not have been able to accommodate this charge. Also, the charge was about the same as my entire reservation cost - it's ridiculous. End rant, haha.
답변 제공: Catherine 님, 2024년 2월 27일
Thank you for your rating and review. It was a pleasure to serve you and apologize for your concerns. We will share your comments with our leadership team and we hope to see you again in the future.

8/10 - 좋아요

Claudia 님, cody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed comfortable bathroom very clean and updated breakfast good and has a variety. Like the passenger pickup from the airport.
2024년 2월에 1박 숙박함
답변 제공: Catherine 님, 2024년 2월 26일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 - 괜찮아요

Marcos

2024년 2월에 1박 숙박함
답변 제공: Catherine 님, 2024년 3월 22일
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

2/10 - 너무 별로예요

Nicholas

2024년 2월에 1박 숙박함
답변 제공: Catherine 님, 2024년 3월 22일
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future. Your rating is below what we consider acceptable, feel free to reach out to us to further discuss.

10/10 - 훌륭해요

Joe N Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is spacious and comfortable.
2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 2월 1일
Thank you for your perfect rating and review It was a pleasure to serve you and we look forward to seeing you again in the future.

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
The bathroom sink was clogged and didn't drain. The room refrigerator was turned off so it was hot and would not cool down. The breakfast tables were all shakey. Just needs some general maintenance with some attention to detail.
2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 29일
Thank you for your rating and review. It was a pleasure to serve you and your comments will be shared with our leadership team. We apologize for your concerns and hope to have another opportunity to serve you again in the future.

6/10 - 괜찮아요

Mary E.

연인과의 여행
좋아요: 직원 및 서비스
The bed needed replaced.
2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 25일
Thank you for you rating and review. It was a pleasure to serve you and we will look into your comments. All the best and we hope to have another opportunity to serve you again in the future.

10/10 - 훌륭해요

Joshua

2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 25일
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

8/10 - 좋아요

Donald

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The only negative is the TV channel selection is very limited. Everything else was great.
2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 23일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 - 훌륭해요

Nancy

2024년 1월에 5박 숙박함
답변 제공: Catherine 님, 2024년 1월 22일
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

4/10 - 별로예요

Martin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room did not smell good and I believe the comforter was not cleaned, had stains on top surface
2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 18일
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass along your comments to our leadership team and we hope to see you again in the future.

10/10 - 훌륭해요

Babette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great! friendly, kind, caring and professional!
2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 17일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 - 괜찮아요

Brandon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The heater in room 326 was extremely loud when on and woke me up multiple times throughout the night
2024년 1월에 4박 숙박함
답변 제공: Catherine 님, 2024년 1월 16일
Thank you for your rating and review. We apologize for the concerns you mentioned and will share with our leadership team. We hope to have another opportunity to serve you again in the future.

4/10 - 별로예요

Lisa

2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 17일
Thank you for your rating. Since you rated us below what we consider acceptable, please accept our apologies and feel free to call in to further discuss if you choose. Regardless we hope to serve you again in the future.

6/10 - 괜찮아요

Shellie

2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 2월 5일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 - 훌륭해요

Leah

2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 15일
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 - 훌륭해요

KELLI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 15일
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 - 좋아요

Kok Sheng

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff response and breakfast are good too
2024년 1월에 3박 숙박함
답변 제공: Catherine 님, 2024년 1월 9일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 - 괜찮아요

susan j

Didn't like people in my room when I specifically put not ready yet door hanger on my door! I know someone was there as there was peppermint patty wrapper on the floor and it wasn't there previously!
2023년 12월에 3박 숙박함
답변 제공: Catherine 님, 2024년 1월 9일
Thank you for your rating and review. It was a pleasure to serve you. We apologize for your concerns and we will share your comments with our leadership team. We hope to serve you again in the future

8/10 - 좋아요

janet

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the Airport
2023년 12월에 4박 숙박함
답변 제공: Catherine 님, 2024년 1월 15일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 - 좋아요

treasa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 9일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 - 훌륭해요

Kyle 님, NORTH HOLLYWOOD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 9일
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

6/10 - 괜찮아요

Frank

연인과의 여행
좋아요: 직원 및 서비스
Breakfast menu is very poor
2023년 12월에 5박 숙박함
답변 제공: Catherine 님, 2024년 1월 4일
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will share them with our leadership team and hope to have another opportunity to serve you again in the future.

8/10 - 좋아요

heidi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a good hotel to stay at if you have a super early flight its nice and clean and comfy and i liked the shower with no tub the staff was very friendly
2023년 12월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 3일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 - 너무 별로예요

Tyler

2023년 12월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 3일
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns as we see the rating is less than we deem satisfactory. We hope to see you again in the future.

2/10 - 너무 별로예요

Julio Cesar

별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 3일
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns as we see the rating is less than we deem satisfactory. We hope to see you again in the future.

10/10 - 훌륭해요

Edwin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room. Staff was nice
2023년 12월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 3일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 - 괜찮아요

Angela

2023년 12월에 1박 숙박함
답변 제공: Catherine 님, 2024년 1월 3일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 - 너무 별로예요

Grover

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Water leaking from the ceiling, thermostat did not work and the heat would not kick off, was nearly cooked to death. I complained nicely and nothing was done about it.
2023년 12월에 1박 숙박함
답변 제공: Catherine 님, 2023년 12월 13일
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass them along to our leadership team and hope to have another opportunity to serve you again in the future.

2/10 - 너무 별로예요

Cristian

2023년 12월에 1박 숙박함
답변 제공: Catherine 님, 2023년 12월 13일
Thank you for your rating. It was a pleasure to serve you. The rating is below what we consider to be a pleasant stay. We would love the opportunity to further discuss with you. Regardless we hope to have another chance to serve you in the future.

10/10 - 훌륭해요

Litzahaya Amor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
👍
Todo excelente
2023년 12월에 4박 숙박함
답변 제공: Catherine 님, 2023년 12월 13일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 - 훌륭해요

Allison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Catherine 님, 2023년 11월 29일
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

10/10 - 훌륭해요

JOHN

좋아요: 편의 시설/서비스
Clean , friendly
2023년 11월에 3박 숙박함
답변 제공: Catherine 님, 2023년 11월 29일
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

10/10 - 훌륭해요

Caleb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very Well!
2023년 11월에 1박 숙박함
답변 제공: Catherine 님, 2023년 11월 27일
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Room was very clean, breakfast was fantastic. Staff was friendly
2023년 11월에 1박 숙박함
답변 제공: Catherine 님, 2023년 11월 20일
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

6/10 - 괜찮아요

Jeffrey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff straight up lied to me
2023년 11월에 1박 숙박함
답변 제공: Catherine 님, 2023년 11월 20일
Thank you for your rating. It was a pleasure to serve you and we apologize for your concerns. We would love to hear more about your concerns, please feel free to reach out to further discuss. We hope to see you again in the future.

8/10 - 좋아요

Wendy

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Catherine 님, 2023년 11월 16일
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.