외관

스테이브리지 스위트 콜럼버스-에어포트, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 714개 이용 후기 중 417개" "
평점 8 - 좋아요. 714개 이용 후기 중 176개" "
평점 6 - 괜찮아요. 714개 이용 후기 중 63개" "
평점 4 - 별로예요. 714개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 714개 이용 후기 중 31개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

2/10 - 너무 별로예요

RyLee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello RyLee, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address it appropriately.

10/10 - 훌륭해요

Keyara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience! Great staff, we were taken well care of! Only sad thing for me is that the pool was down, my boyfriend and I were looking forward to getting in the pool, other than that, very great experience!
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Keyara,We are delighted to hear that you enjoyed your overall experience with us and that our staff took good care of you. We apologize for the inconvenience regarding the pool closure and hope you still found other enjoyable activities during your stay. Your feedback is valuable to us as we strive to provide the best possible guest experience.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Joseph,We appreciate your positive feedback on our hotel's convenient location. Should you have any further comments or require assistance, please do not hesitate to reach out to our management directly.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place looks like it had a recent face-lift, but some things are still pretty dated. The breakfast bar was nice and the staff were friendly. Our room was at the level one would expect, but the bed was broken. Aside from that, it was good.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello James, We appreciate your feedback on our updated appearance, breakfast options, and helpful staff. Please note we value your comments about the room and will address this internally. Feel free to reach out to our management with any further concerns or suggestions.

4/10 - 별로예요

Kelly

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Kelly, We're sorry to hear that your experience didn't meet your expectations. Please contact us directly with any details so we can address your concerns promptly.

8/10 - 좋아요

STWEART

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the breakfast.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello STWEART,We are pleased to hear that you enjoyed our breakfast during your stay. We strive to provide a variety of options to cater to our guests' taste preferences. Please feel free to reach out to our management with any further feedback you may have.

8/10 - 좋아요

amanda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed having a suite so our whole party could stay together. room was clean and nice. Unhappy the pool was closed, one of the main reasons we booked this hotel.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello amanda, We are delighted you found your suite comfortable and clean. While we regret any inconvenience caused by the pool closure, we hope you were still able to enjoy your stay with us. Your feedback is valuable in helping us improve our services for all guests to enjoy in the future.

10/10 - 훌륭해요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Matthew was very kind and sweet when checking is in. The rooms are slightly dated and could use a fresh coat of paint but were clean and tidy. Breakfast was just ok. Not many options but nice that it was complimentary. Over all happy with the experience.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Kelly,We appreciate your feedback, Matthew will be pleased to hear your kind words. We take note of your suggestions regarding the rooms and breakfast options for future improvements to enhance our guests' experience. Thank you for staying with us and sharing your thoughts.

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was so lovely!! The staff were all sweethearts, the free breakfast was nice, and it was a prety convenient location for our vacation plans. Highly recommend!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Julie,We are thrilled to hear that you had a lovely stay with us and that our staff made your experience enjoyable. It's great to know you enjoyed the complimentary breakfast and found our location convenient for your vacation plans. We appreciate your recommendation and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Kelly

Easy check in process. Comfy beds.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Kelly,We're glad to hear you found our check-in process easy and enjoyed our comfy beds. Your comfort is our priority, and we appreciate your feedback. Thank you for choosing to stay with us, and we hope to welcome you back soon for another relaxing stay.

6/10 - 괜찮아요

Nicholas

가족 여행
Check in was slow and we waited in line for longer than we should have. Their process for getting people checked in really needs streamlined or they need a second person at the desk to keep the line moving.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 1일
Hello Nicholas, We appreciate your feedback and apologize for any inconvenience you experienced during check-in. Your comments will be shared with our team for further improvement. We strive to provide efficient service to all our guests and hope you had an enjoyable stay overall. If you have any further concerns, please feel free to contact our management team directly.

8/10 - 좋아요

Latisha

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I actually stayed lot of times but April 2023. I stayed four nights with my children for spring break. We got two rooms in my room with my husband when the heat clicks on it makes a loud noise and it stays loud until it shuts off. Other than that, I love the Staybridge
답변 제공: Manager 님, 2024년 3월 1일
Hello Latisha, We appreciate your continued patronage and are pleased to hear you enjoyed your stay at Staybridge. We have noted your feedback regarding the noise from the heating system in your room. We encourage you to reach out to our management team directly so they can address any issues for future visits. Thank you for sharing your experience with us.

10/10 - 훌륭해요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second time staying here .It's a great place ,staff is excellent ,rooms are very nice ,property is beautiful .We will definitely stay here again
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Lynn,We are thrilled to hear that you had a wonderful stay with us again! Our team takes pride in providing excellent service and maintaining our beautiful property. We look forward to welcoming you back for another fantastic experience in the future.

8/10 - 좋아요

brandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The free laundry was a big plus
2024년 2월에 5박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello brandy,We are pleased to hear that you found the complimentary laundry service beneficial during your stay. Our aim is to provide convenient amenities for our guests to enjoy their time with us. Your feedback is greatly appreciated, and we hope to welcome you back soon for another pleasant experience.

10/10 - 훌륭해요

Alison 님, Columbus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Alison,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

christiina

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Works
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello christiina,We appreciate your feedback and are glad to hear that your stay with us worked out well. If you have any further comments or suggestions, please feel free to share them with us.

10/10 - 훌륭해요

juan

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello juan,We are delighted to hear that you had a fantastic experience at our hotel! We hope to welcome you back soon for another memorable stay.

8/10 - 좋아요

Wayne

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Wayne, We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us directly if there's anything we can assist you with.

10/10 - 훌륭해요

Tyrone

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Tyrone,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Mikiea

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i liked it slot
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Mikiea,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback and are delighted to hear that you enjoyed your time with us. We strive to provide a pleasant experience for all our guests and we hope to welcome you back in the future.

2/10 - 너무 별로예요

trinity 님, Mansfield

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property had a very rude front desk associate! I would never recommend this place also with booking with this app there are unknown fees once you arrive to the hotel almost an extra 200$ was being charged to my booking.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello trinity,Thank you for sharing your experience with us. We apologize if you felt that our front desk associate was rude, as providing excellent customer service is our top priority. Regarding any unknown fees, we always strive for transparency in our pricing and apologize if there was any confusion. We recommend reaching out to our management team directly to discuss this matter further.

10/10 - 훌륭해요

Marjorie 님, Burlington

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Marjorie,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had an excellent experience with us. We hope to welcome you back again in the future for another fantastic stay.

2/10 - 너무 별로예요

Bertha

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Bertha,We apologize for any issues you experienced during your recent stay. Please reach out to our hotel directly so we can address any concerns you may have had. We value your feedback and strive to provide exceptional experiences for all our guests. We look forward to the opportunity to make things right for you.

10/10 - 훌륭해요

Holly

좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Holly,We are thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide top-notch service and amenities to all our guests. We hope to welcome you back in the future!

10/10 - 훌륭해요

Barbara

답변 제공: Manager 님, 2024년 1월 17일
Hello Barbara,We are thrilled to hear that you had an excellent experience during your stay with us! We appreciate your kind feedback and it was a pleasure having you as our guest. If there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back soon for another wonderful stay!

2/10 - 너무 별로예요

Karl

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Karl,We appreciate your recent stay at our hotel. We value feedback from our guests and apologize for any inconveniences you may have experienced during your stay. Please feel free to reach out to our hotel directly to provide further details so that we may address any issues. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

8/10 - 좋아요

Jason

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Jason,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope that you had a pleasant experience. If you have any additional feedback or suggestions, please feel free to reach out to us. We value your input and look forward to welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

Katie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will come again!
I was booked at a neighboring hotel. After checking into my room and getting in there....it was HORRIBLE! I booked this hotel with it having good reviews and figured not much could be worse than the one before. It was fantastic! Comfortable bedding. Clean and no foul odors! Thank you for saving my night!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Katie,We are delighted to hear that your stay with us was fantastic! It's wonderful to know that you found our bedding comfortable and our hotel clean and without any unpleasant odors. We appreciate your kind words and are glad that we were able to make your night a pleasant one. Thank you for choosing our hotel and we hope to welcome you back in the future!

10/10 - 훌륭해요

Renee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The place was very nice. Staff was very helpful. Most of the room was beautiful. However, lots of hair on the bathroom floor, the tub faucet needed some attention, the wind was whistling through the window all night.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Renee, Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you found our place nice and our staff helpful. We apologize for any inconvenience you experienced with cleanliness in the bathroom and the tub faucet. We appreciate you bringing this to our attention and we will address it with our housekeeping team. Additionally, we apologize for any disturbance caused by the wind through the window. Please know that we take guest feedback seriously in our ongoing efforts to improve.

8/10 - 좋아요

Shante’

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and convenient for an overnight Stay
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Shante’,Thank you for choosing our hotel for your overnight stay. We appreciate your feedback regarding the cleanliness and convenience of our property. Your satisfaction is our top priority and we hope to welcome you back for another comfortable stay in the future.

6/10 - 괜찮아요

Wendy

별로예요: 직원 및 서비스, 편의 시설/서비스
The night attendant was just rude and grumpy when I banged on the locked door to get in (no I didn’t see the phone in the barely lit entrance at 11:45 pm), my room bare bones (no sugar or creamer for the coffee), and the breakfast pathetic - no real utensils, just cheap, weak plastic that barely served the food. I won’t go back
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Wendy, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our commitment is to provide excellent service and your feedback will be shared with the team to address the concerns you've raised. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Kathleen

2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Kathleen,We're thrilled to hear that you had a fantastic experience during your stay with us! Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon for another memorable stay!

8/10 - 좋아요

Leslie

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved staying here. The only thing is we had our car vandalized while staying on the property.
답변 제공: Manager 님, 2024년 2월 9일
Hello Leslie,Thank you for choosing our hotel for your stay. We are glad to hear that you enjoyed your overall experience. However, we sincerely apologize for the unfortunate incident you encountered with your car. The safety and security of our guests and their belongings is of utmost importance to us. We recommend contacting our management team so we can further investigate and assist you with any necessary resolutions.

10/10 - 훌륭해요

John Dale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Accommodating
Very accommodating in changing room at my request. Excellent breakfast choices and presentation. Quality coffees.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello John Dale,Thank you for taking the time to share your positive feedback with us! We're glad to hear that our team was able to accommodate your request and that you enjoyed our excellent breakfast choices and presentation. We take pride in offering quality coffees to enhance our guests' experience. We appreciate your kind words and look forward to welcoming you back soon!

8/10 - 좋아요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Brian, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 - 훌륭해요

실제 이용하신 고객

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Dear Guest,We appreciate you choosing our hotel and thank you for your rating! We're delighted to hear that you had a wonderful experience during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the near future for another exceptional stay.

10/10 - 훌륭해요

Teron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Teron,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests and it is rewarding to know that we succeeded in meeting your expectations. We look forward to welcoming you back for another great stay in the future!

10/10 - 훌륭해요

garry

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello garry,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If you have any additional comments or suggestions, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a great time
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Dear Guest,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great time during your stay at our hotel. We strive to provide exceptional service and create memorable experiences for our guests. Should you ever find yourself in the area again, we would love to welcome you back for another enjoyable stay.

10/10 - 훌륭해요

Stephon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 26일
Hello Stephon,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. If you have any further feedback or if there is anything else we can do to assist you, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Felix

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay with Staybridge! And stay as long as you can
Check in was quick , efficient and friendly. The room was spacious, clean and well amended. Full size fridge, two burner stove, microwave and full size coffee pot. I wanted to stay longer!! That bed is amazing!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 27일
Hello Felix,We're delighted to hear that you enjoyed your check-in experience and found your room to be spacious, clean, and well-appointed. It's fantastic to hear that you appreciated the amenities, including the full-size fridge, stove, microwave, and coffee pot. We're thrilled that you found the bed to be amazing as well. Thank you for your kind feedback!

10/10 - 훌륭해요

LaToscha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly front desk agent. Free parking. Free got breakfast. Modern rooms. Very clean.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello LaToscha,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our friendly front desk agent, free parking, complimentary breakfast, and modern and clean rooms. Our team strives to provide exceptional service, and we're thrilled that we met your expectations. We hope to welcome you back in the future for another enjoyable stay.

6/10 - 괜찮아요

Terrica

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel Pool
The stay was not to bad but the guy at the front desk was not welcoming. His body language and tone of voice was not welcoming. The pool was closed and there was no kind of accommodation for that. It is not posted on the website or was in told before hand and I had kids with me. There little red and green spots on the wall. There was also some little brown spots on the was as well. Only one was cloth. Part of the wall in the other bathroom was broke. There is $100 damage fee that is not posted anywhere on their website and I looked everywhere. Needles to say I will not be back.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Terrica, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide a warm and welcoming environment, and we apologize if we fell short of your expectations. We apologize for any confusion regarding pool accommodations, as we do our best to communicate any closures in advance. We appreciate you bringing the cleanliness issues to our attention, and we will address them with our housekeeping team. We apologize for any inconvenience caused by the damage fee and will make sure to review our communication surrounding this. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Crystal,We are thrilled to hear that you had a fantastic stay at our hotel! We appreciate your positive review and are pleased to know that you enjoyed your time with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back for another wonderful experience in the future.

10/10 - 훌륭해요

Shantania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff is the reason I keep returning, they are all amazing
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello Shantania,Thank you for your kind words about our staff! We are delighted to hear that our team made a positive impact on your stay hence we are the hotel of your choice. We truly appreciate your loyalty and hope to welcome you back again in the future.

8/10 - 좋아요

Kristin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Needed some tlc but clean
Overall the room was okay. It was clean and the beds were comfortable. The room was dated and needed some tlc.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 12일
Hello Kristin,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found the room clean and the beds comfortable. We appreciate your feedback regarding the dated appearance, and we'll definitely take it into consideration as we strive to improve our accommodations. We hope you had a pleasant stay overall and would love to welcome you back in the future.

2/10 - 너무 별로예요

Heather

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
This is our second time staying at this property. The first time, the gentleman that checked us in didn’t seem to know what he was doing with the computer and printing a receipt. Spent an extended amount of time at the desk just trying to get checked in. We finally got our keys and went to the room that he assigned to us. Imagine our surprise when after opening the door, there’s a whole family sitting in this room. We realize that mistakes happen and decided to give the location another try for this trip. Same exact thing happened. The same gentleman was working the front desk and seemed very confused with the move-in process and had difficulty again checking us in and getting us our receipt to sign. we again went to our assigned room and while thankfully no one was in there, it was obviously already assigned to someone else, as there were their personal belongings all over the room. In today’s day and age, this could prove to be a very, very dangerous situation. I can only imagine how I might feel if somebody came barging into my room unexpectedly.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Heather,Thank you for choosing to stay with us again and taking the time to share your experience. We apologize for any inconveniences you encountered during check-in. Rest assured, we take guest safety and privacy extremely seriously, and we sincerely apologize for any discomfort caused. Your feedback will be shared with our team for improvements. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything I needed
I had everything I needed except there were no usb port to charge my phone but I brought a cube just in case
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Jennifer,Thank you for your recent stay with us! We appreciate your feedback and apologize for any inconvenience caused by the lack of USB ports in your room. We will make sure to pass this information along to our management for their consideration. We hope you had an otherwise enjoyable stay and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Pradeep

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service. Very good amenities. It is more than a hotel. Strongly recommend
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Pradeep,Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent service and amenities. It means the world to us that you view our property as more than just a hotel. We greatly appreciate your recommendation and look forward to your next visit!

10/10 - 훌륭해요

Kenneth

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pro: It was a nice big room with two bedrooms with three beds and sleeper sofa. Also had decent kitchen with full size fridge. Con: One bathroom the door didn't lock or stay shut and the shower head pressure was really weak. Also, couldn't use pool because it was getting cleaned. Other than those three things, everything was great.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Kenneth,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback on the spaciousness of our rooms and the amenities provided. We regret to hear about the inconvenience you faced with the bathroom door and shower pressure. Your concerns regarding the pool cleaning have been duly noted. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.