Checking in is quick and easy, Checking out is equally guick and easy. Room is small but has all amenities. Bathroom is quite big with plenty of amenities. Our room had some drops of water from ceiling but staff took care of that promptly. It was an air conditioning condensation issue. Room did have a fair number of ants but nothing to run scared from. Location of hotel is perfect for reaching all tourist sites in Como by walking. Plenty of restaurants, gelato, pastry, coffee shops within a couple of minutes walking. Breakfast buffet at hotel is excellent. Staff is excellent.