숙박 시설의 전망

LA 크리스탈 호텔 - 로스앤젤레스 지역 여행 후기

3 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1008개 이용 후기 중 394개" "
평점 8 - 좋아요. 1008개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 131개" "
평점 4 - 별로예요. 1008개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 145개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Jae Sam

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
quiet area
2024년 1월에 1박 숙박함
답변 제공: Helen 님, 2024년 1월 18일
Dear Jae,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our location quiet and peaceful. Providing a serene environment for our guests is a priority for us, and we're thrilled that it contributed to your overall satisfaction.We truly appreciate your kind words and look forward to welcoming you back for another relaxing stay in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share.Thank you for choosing us and we hope to see you again soon!

8/10 - 좋아요

Kyuseok

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Helen 님, 2020년 2월 6일
Dear Kyuseok, Thank you so much for the great review, We know there are many choices out there so we are thankful for your support. We hope to see you back soon for another relaxing stay! With much appreciation, Helen

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
서비스 직원이 부족해서인지 룸 청소가 안되어 있어서 타월필요하다고 했더니 직접 받아가라고 함 첫 날 정전된 적 있었고 외출후 방에 들어가려고 하는데 키가 작동 안되서 프론트 데스크에 가서 말했더니 요즘 자주 그런다고 하면서 바꿔줌
2019년 12월에 2박 숙박함
답변 제공: Mike 님, 2020년 1월 19일
불편을 드려 죄송합니다.이 문제를 해결하겠습니다

6/10 - 괜찮아요

GUKSHIN

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함
답변 제공: YN 님, 2019년 10월 17일
Dear Guest thank you for choosing to stay with us, we are glad you enjoyed your stay. We will continue to work hard to improve our hotel. Thank you for your feedback and comments

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 별로
주위환경도 별로고 호텔 내부의 청결 및 분위기도 별로였습니다.
2019년 9월에 1박 숙박함
답변 제공: YN 님, 2019년 10월 6일
Dear guest, sorry we failed to meet your expectations we are currently working hard to improve and upgrade our hotel by doing major renovations, it will take some time but excited to finish the completion. We will continue to work with our housekeeping staff to make the necessary improvements and provide a much better detail in their work. Thank you for your feedback and bringing this to our attention

8/10 - 좋아요

Steffany

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Helen 님, 2024년 3월 17일
Dear Steffany,Thank you for choosing to stay at Crystal Hotel and for taking the time to leave us a rating. We are delighted to hear that you had a positive experience during your recent stay with us.Your generous rating of 4 stars is greatly appreciated. We are committed to providing exceptional service and comfort to all our guests, and we are pleased to know that we met your expectations.At Crystal Hotel, we continuously strive to improve and enhance our guests' experiences. If there is anything specific you enjoyed or any areas where you feel we could further improve, please do not hesitate to let us know. Your feedback is invaluable to us as we aim to exceed our guests' expectations.Once again, thank you for your kind words and for choosing Crystal Hotel. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,Helen

10/10 - 훌륭해요

Linna

좋아요: 편의 시설/서비스
It was good
2024년 3월에 1박 숙박함
답변 제공: Helen 님, 2024년 3월 14일
Dear Linna, Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. We hope to welcome you back again soon!Helen

10/10 - 훌륭해요

Mahsa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed the stay, breakfast, super helpful staff. The internet on 9th floor was not good though.
2024년 3월에 4박 숙박함
답변 제공: Helen 님, 2024년 3월 13일
Dear Mahsa,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay, our delicious breakfast, and found our staff to be super helpful. We apologize for any inconvenience caused by the internet connectivity issue on the 9th floor. Rest assured, we'll address this promptly to ensure a smoother experience for our guests in the future. We appreciate your valuable input and hope to welcome you back for an even better stay soon!Warm Regards,Helen

10/10 - 훌륭해요

Yosselin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was great to stay in. Definitely recommend and will be staying again in the near future! Staff was so friendly and attentive. There are many stores near by.
2024년 3월에 5박 숙박함
답변 제공: Helen 님, 2024년 3월 12일
Dear Yosselin,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at [Hotel Name] and that our staff made a positive impression on you. Providing exceptional service is always our top priority, and we're delighted that our team's friendliness and attentiveness enhanced your stay.It's fantastic to know that you found the location convenient with many stores nearby. We strive to offer our guests a convenient and enjoyable experience, and we're glad to hear that we succeeded in meeting your expectations.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know.Thank you once again for choosing us. We can't wait to have you with us again soon!Warm regards,Helen

10/10 - 훌륭해요

marcos

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you
2024년 3월에 1박 숙박함
답변 제공: Helen 님, 2024년 3월 12일
Dear Marcos, You can reply with a simple and appreciative message like:Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon! Helen

4/10 - 별로예요

Patrick 님, Sherbrooke

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
A la limite de l'acceptable
2024년 3월에 3박 숙박함
답변 제공: Helen 님, 2024년 3월 10일
Estimado Patrick,Gracias por tomarte el tiempo para compartir tus comentarios con nosotros. Valoramos sinceramente todos los comentarios de nuestros huéspedes, ya que nos ayudan en nuestros esfuerzos continuos para mejorar nuestros servicios.Lamentamos sinceramente saber que tu experiencia no estuvo a la altura de tus expectativas. Por favor, ten en cuenta que proporcionar una estancia cómoda y agradable para todos nuestros huéspedes es nuestra máxima prioridad, y lamentamos cualquier inconveniente o molestia que hayas encontrado durante tu tiempo con nosotros.Agradeceríamos mucho la oportunidad de conocer más sobre tus preocupaciones específicas para poder abordarlas directamente. Si estuvieras dispuesto a compartir más detalles sobre tu experiencia, no dudes en ponerte en contacto con nosotros.Una vez más, nos disculpamos por cualquier decepción que hayas experimentado, y esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro y brindarte la estancia excepcional que mereces.Saludos cordiales,Helen

10/10 - 훌륭해요

Terrell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyedmy stay..they have good breakfast
2024년 3월에 4박 숙박함
답변 제공: Helen 님, 2024년 3월 8일
Dear Terrell,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and found our breakfast offerings to your satisfaction. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon! Warm regards,Helen

10/10 - 훌륭해요

Rafael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The personal is berry friendly
2024년 3월에 2박 숙박함
답변 제공: Helen 님, 2024년 3월 4일
Dear Rafael,Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be very friendly during your stay. Providing exceptional service and creating a welcoming atmosphere for our guests is our top priority, and your kind words serve as a great encouragement to our team.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Helen

10/10 - 훌륭해요

marcos

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 2월에 1박 숙박함
답변 제공: Helen 님, 2024년 3월 1일
Dear Marcos,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us. Providing a great experience for our guests is always our top priority. We hope to have the pleasure of welcoming you back soon.Warm regards,Helen

8/10 - 좋아요

LISSETTE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have been there many times, the only thing that i didn't like it it was the towels, all the towels were dirty with yellow spots. Will be good to change the breakfast menu at least 2 or 3 times.
2024년 2월에 5박 숙박함
답변 제공: Helen 님, 2024년 3월 3일
Dear Lissette,Thank you for taking the time to share your feedback with us. We truly value your patronage and appreciate your loyalty in choosing our hotel for your stays.We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the towels during your recent visits. Please rest assured that we have taken your comments seriously, and our housekeeping team has been promptly notified to ensure that such oversights are not repeated. Cleanliness is of utmost importance to us, and we are committed to maintaining the highest standards in all aspects of our services.Additionally, we appreciate your suggestion regarding the breakfast menu rotation. We understand the importance of offering variety to our guests, and we will certainly consider your input as we continuously strive to enhance our offerings to meet the preferences of our valued guests like yourself.Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us as it helps us to identify areas where we can improve and deliver an even better experience for our guests. We hope to have the opportunity to welcome you back soon and provide you with the exceptional stay you deserve.Warm regards,Helen

6/10 - 괜찮아요

Imelda

Priced well
2024년 2월에 2박 숙박함
답변 제공: Helen 님, 2024년 2월 27일
Dear Imelda,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our pricing to be favorable. Providing excellent value for our guests is always our goal, and we're delighted that you appreciated it.We hope to have the pleasure of welcoming you back for another wonderful stay soon. If there's anything specific you'd like to share or if there's anything we can do to enhance your experience further, please don't hesitate to reach out.Warm regards,Helen

10/10 - 훌륭해요

Francisco

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So many shops around not even a 10 minute walk from target super AMAZING
2024년 2월에 1박 숙박함
답변 제공: Helen 님, 2024년 2월 27일
Dear Francisco,Thank you for sharing your feedback! We're glad to hear that you enjoyed the convenience of our location with a variety of shops within walking distance, including Target. We strive to provide our guests with easy access to amenities and attractions to enhance their stay. We appreciate your review and hope to welcome you back soon for another enjoyable visit!Warm Regards,Helen

10/10 - 훌륭해요

Francisco

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing and super helpful! They did an amazing job helping us out. Room was clean and quiet.
2024년 2월에 1박 숙박함
답변 제공: Helen 님, 2024년 2월 27일
Dear Francisco,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our staff made your stay enjoyable and that you found our service to be exceptional. Maintaining a clean and tranquil environment is a priority for us, and we're delighted that you appreciated the cleanliness and quietness of your room. We hope to welcome you back again soon for another fantastic stay!Warm Regards,Helen

8/10 - 좋아요

Adolf

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
told when arrived we were being upgraded. sat in lobby till 330 and still no room. ended up in regular room
2024년 1월에 1박 숙박함
답변 제공: Helen 님, 2024년 2월 27일
Dear Adolf,Thank you for sharing your experience with us, and please accept our sincere apologies for the inconvenience you encountered upon arrival.We deeply regret that despite being informed of an upgrade, you experienced a delay in accessing your room and were ultimately accommodated in a standard room. We understand how frustrating this must have been after a long journey.Rest assured, we take your feedback seriously and will address this matter with our team to ensure that similar situations are avoided in the future. Your comfort and satisfaction are of utmost importance to us, and we're truly sorry for any disappointment or inconvenience caused.Should your travels bring you back to our area, we would be grateful for the opportunity to make it up to you and provide you with the superior experience you deserve.Warm regards,Helen

6/10 - 괜찮아요

Ann

가족 여행
별로예요: 숙박 시설 상태 및 시설
Stay 4 nights with family. Property was close to highway, restaurants and other convenience stores. However, the property is dated and needed a a lot of improvement. The gym is ridiculous, the machine are old and some broken snd the rest seems unsafe to use. So go for walks instead. Pool door was locked when try to go and staff was unaware it was not open. Property is clean in some areas. The furniture is dated in the room the bed is uncomfortable, make noises when you move around or to get out of the bed. There’s one microwave for each floor. Staff was courteous and kind greet is politely.
2024년 2월에 4박 숙박함
답변 제공: Helen 님, 2024년 2월 25일
Dear Ann,Thank you for sharing your recent experience with us. We appreciate your detailed feedback as it helps us identify areas where we can enhance our guests' experiences.We're pleased to hear that our property's proximity to the highway, restaurants, and convenience stores was convenient for you and your family. However, we're truly sorry to learn that certain aspects of your stay did not meet your expectations.Your concerns regarding the condition of our facilities, particularly the gym equipment and pool access, have been duly noted. Rest assured, we will address these issues promptly to ensure that all amenities are in proper working order and readily accessible to our guests.Additionally, we apologize for any discomfort caused by the condition of the room furniture and the bed. Your comfort is of utmost importance to us, and we will take steps to rectify these matters.On a positive note, we're glad to hear that you found our staff to be courteous and kind. Providing excellent service is a top priority for us, and we're pleased that our team made a positive impression.We value your feedback immensely and hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements we've made based on your comments.Warm regards,Helen

10/10 - 훌륭해요

Delshad

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 2박 숙박함
답변 제공: Helen 님, 2024년 2월 29일
Dear Delshad, Thank you for your feedback! We're delighted to hear that you had a good experience at our hotel. Your satisfaction is our priority, and we're glad we could meet your expectations.We hope to have the opportunity to welcome you back again soon for an even better stay.Warm regards,Helen

10/10 - 훌륭해요

Gabriela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is conveniently located for our plan vacation. It maybe old but spacious. The rate is reasonable for its location. Will certainly use this place again.
2024년 2월에 2박 숙박함
답변 제공: Helen 님, 2024년 2월 24일
Dear Gabriela,Thank you for taking the time to share your experience with us! We're delighted to hear that our convenient location was ideal for your vacation plans and that you found our spacious accommodations suitable for your needs.At LA Crystal Hotel, we take pride in offering comfortable and value-packed stays, and we're glad to hear that our rates aligned with your expectations, especially considering our prime location.We're thrilled to know that you plan to use our services again in the future. It would be our pleasure to welcome you back and continue providing you with memorable experiences.Warm regards,Helen

4/10 - 별로예요

JOSE

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El desayuno era al principio era muy completo y los dos últimos días ha sido muy excaso…
2024년 2월에 2박 숙박함
답변 제공: Helen 님, 2024년 2월 24일
Jose, Agradecemos sinceramente su comentario y nos disculpamos por cualquier inconveniente que haya experimentado con respecto a la calidad del desayuno durante su estadía. La satisfacción de nuestros huéspedes es nuestra máxima prioridad, y nos tomamos muy en serio sus comentarios.Lamentamos sinceramente que haya notado una disminución en la variedad y la calidad del desayuno durante los últimos días de su visita. Nos esforzamos por ofrecer una experiencia gastronómica excepcional a todos nuestros huéspedes en todo momento, y le aseguramos que estaremos investigando lo ocurrido y tomando medidas correctivas necesarias para garantizar que este problema no vuelva a ocurrir en el futuro.Nos gustaría invitarlo nuevamente a nuestro hotel y demostrarle que tomamos en serio sus comentarios y que estamos comprometidos a brindarle una experiencia excepcional en todos los aspectos de su estancia.Gracias nuevamente por su retroalimentación y por elegir nuestro hotel para su alojamiento. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.Atentamente,Helen

6/10 - 괜찮아요

Frankie 님, Bella Vista AR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You could not inter the hotel through the front door. You had to use the side door. Very confusing on how or where to get in the hotel. I watched severial customers take 30 min. wondering around not knowing how to get in. I said something and the staff didn't care.
2024년 2월에 2박 숙박함
답변 제공: Helen 님, 2024년 2월 23일
Dear Frankie,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced regarding accessing the hotel through the front door. Your feedback is invaluable, and we will address this issue promptly to ensure a smoother and clearer entrance for our guests in the future. We regret that our staff's response did not meet your expectations, and we will use this as an opportunity to reinforce our commitment to excellent customer service. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.Warm Regards,Helen

8/10 - 좋아요

Pascal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it reminded me of the older casino/hotels on Freemont st. Las Vegas
2024년 2월에 1박 숙박함
답변 제공: Helen 님, 2024년 2월 22일
Dear Pascal,Thank you for sharing your feedback with us. We're delighted to hear that your stay reminded you of the charm and character of the older casino/hotels on Fremont Street in Las Vegas.At LA Crystal Hotel , we take pride in offering a unique blend of nostalgia and modern comfort. We strive to create an atmosphere that resonates with the vibrant energy of Las Vegas while providing our guests with contemporary amenities and exceptional service.Your comparison is truly appreciated, and we're thrilled that you enjoyed your time with us. We look forward to welcoming you back for another memorable experience in our hotel!Warm Regards,Helen

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay at the hotel was very good, excellent breakfast and everything was very easy, the cleanliness of the rooms was excellent and every time I returned everything was organized and clean. I highly recommend it.
2024년 2월에 3박 숙박함
답변 제공: Helen 님, 2024년 2월 20일
Dear Daniel,Thank you for your glowing review! We're thrilled to hear that you had a very good stay with us and that you enjoyed our excellent breakfast offerings. It's wonderful to know that our efforts in maintaining cleanliness and organization in the rooms contributed to your positive experience. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back for another seamless and enjoyable stay in the future!Best Regards,Helen

8/10 - 좋아요

Andrea 님, Phoenix

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff is really nice
2024년 2월에 2박 숙박함
답변 제공: Helen 님, 2024년 2월 19일
Dear Andrea,Thank you so much for your kind words! We're thrilled to hear that you found our staff to be really nice. Providing exceptional service is always our top priority, and it's wonderful to know that our team made a positive impact on your stay. We hope to have the pleasure of welcoming you back soon!Warm regards,Helen

8/10 - 좋아요

Antarilius

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s safe friendly respectful staff
2024년 2월에 2박 숙박함
답변 제공: Helen 님, 2024년 2월 18일
Dear Antarilius,Thank you for your kind words about our hotel and staff! We are delighted to hear that you felt safe during your stay and that our team provided friendly and respectful service.Ensuring the comfort and well-being of our guests is our top priority, and it's wonderful to know that we succeeded in making your experience memorable.We appreciate your feedback and hope to have the opportunity to welcome you back again soon for another enjoyable stay.Warm regards,Helen

8/10 - 좋아요

Roshan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good place to stay with family. Overall satisified.
2024년 2월에 2박 숙박함
답변 제공: Helen 님, 2024년 2월 18일
Dear Roshan,Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you had a good experience with your family and that you were overall satisfied with your stay.We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Warm regards,Helen

8/10 - 좋아요

Aleipata

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 2박 숙박함
답변 제공: Helen 님, 2024년 2월 17일
Dear Aleipata,Thank you for your feedback! We're glad to hear that you had a good experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back again soon!Warmest RegardsHelen,

10/10 - 훌륭해요

Sara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was comfortable! Thank you!
2024년 2월에 1박 숙박함
답변 제공: Helen 님, 2024년 2월 17일
Dear Sara,Thank you so much for your kind words! We're thrilled to hear that you found your stay comfortable. It was our pleasure to have you as our guest, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Best Regards,Helen

2/10 - 너무 별로예요

Vivian

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The heater doesn’t work and it takes forever to switch to a new room, so we stay the whole night without heater.
2024년 2월에 1박 숙박함
답변 제공: Helen 님, 2024년 2월 16일
Dear Vivian,Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered during your stay. Your feedback regarding the heater not functioning properly is concerning, and we deeply regret any discomfort this may have caused you.Please know that we take such issues very seriously, and we are actively investigating the matter to ensure that it is promptly addressed and resolved. We understand the importance of a comfortable and enjoyable stay for our guests, and we are committed to improving our services based on your valuable feedback.We sincerely apologize for any delay in switching rooms and for the inconvenience of spending the night without proper heating. Your satisfaction is of the utmost importance to us, and we will take steps to prevent similar situations from occurring in the future.If you plan to stay with us again, please do not hesitate to reach out to us directly so that we can ensure your next experience exceeds your expectations.Warm regards,Helen

6/10 - 괜찮아요

Lori

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 2월에 7박 숙박함
답변 제공: Helen 님, 2024년 2월 16일
Dear LorThank you for sharing your rating. We appreciate your feedback and strive to continuously improve our services.Warm Regards,Helen

8/10 - 좋아요

Aashish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 2박 숙박함
답변 제공: Helen 님, 2024년 2월 19일
Dear Aashish,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good experience during your stay with us. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Helen

8/10 - 좋아요

Pradeep

2024년 2월에 4박 숙박함
답변 제공: Helen 님, 2024년 2월 13일
Dear Pradeep,Thank you so much for taking the time to leave us a 4-star rating! We're thrilled to hear that you enjoyed your stay with us. It's our goal to provide exceptional service and comfort to all our guests, and your feedback motivates us to continue striving for excellence.We're glad to know that you had a pleasant experience, but we also value your input on how we can further enhance our services. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to making every guest's stay as enjoyable as possible.Once again, thank you for choosing us . We hope to have the opportunity to welcome you back soon for another wonderful stay.Warm regards,Helen

8/10 - 좋아요

Hye Soon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 13박 숙박함
답변 제공: Helen 님, 2024년 2월 12일
Dear Hye,Thank you for sharing your positive feedback! We're delighted to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon.Warm regards,Helen

10/10 - 훌륭해요

Kalani

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed my 3 night stay here. Felt safe and the hotel was short distance from surrounding stores and food. Staff was nice and the hotel was clean
2024년 2월에 3박 숙박함
답변 제공: Helen 님, 2024년 2월 5일
Dear Kalani,Thank you so much for taking the time to share your positive experience during your 3-night stay at our hotel! We are delighted to hear that you enjoyed your time with us and that you felt safe.It's wonderful to know that the hotel's proximity to surrounding stores and food added to the convenience of your stay. Our team takes pride in providing a clean and welcoming environment, and we're thrilled that you noticed.We greatly appreciate your kind words about our staff's friendliness. It's always our goal to make our guests feel comfortable and well taken care of.We look forward to the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions for improvement, feel free to share. Your feedback is invaluable to us.Warm regards,Helen

6/10 - 괜찮아요

Mayra 님, Guadalajara

연인과의 여행
좋아요: 직원 및 서비스
Esta ves no me gusto la habitación que me dieron
2024년 2월에 2박 숙박함
답변 제공: Helen 님, 2024년 2월 5일
ayra,Lamentamos sinceramente saber que su experiencia con la habitación no cumplió con sus expectativas, y queremos disculparnos por cualquier inconveniente que esto pueda haberle causado durante su estancia. La satisfacción de nuestros huéspedes es nuestra máxima prioridad, y le agradecemos por tomarse el tiempo de compartir sus comentarios con nosotros.Nos gustaría obtener más detalles sobre los aspectos específicos que no fueron de su agrado para que podamos abordar y mejorar esos aspectos. Su retroalimentación es invaluable para nosotros y nos ayuda a garantizar que podamos ofrecer un servicio de alta calidad a todos nuestros huéspedes.Por favor, no dude en ponerse en contacto con nuestro equipo de atención al cliente directamente para proporcionar más detalles o discutir sus preocupaciones con mayor detalle. Estamos comprometidos en hacer todo lo posible para asegurarnos de que tenga una experiencia más positiva en el futuro.Agradecemos la oportunidad de mejorar y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para demostrarle que tomamos en serio sus comentarios.Atentamente,Helen

2/10 - 너무 별로예요

Jayden

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Scammers 😤👎
2024년 1월에 4박 숙박함
답변 제공: Helen 님, 2024년 2월 7일
Dear Jayden, Thank you for taking the time to share your feedback with us. We take all guest concerns seriously, and we sincerely apologize if your experience did not meet your expectations. To further assist us in resolving this matter, we kindly ask that you provide more details about the specific incident, such as the date and time it occurred, as well as any relevant information that can help us in our investigation. Our commitment to providing a secure and enjoyable experience for our guests remains unwavering. We appreciate your feedback, as it helps us improve our services. If you have any additional concerns or if there's anything else we can do to make amends for your experience, please do not hesitate to contact our management team directly . We hope to have the opportunity to welcome you back in the future and provide you with a more positive and enjoyable stay. Warm regards, Helen

10/10 - 훌륭해요

Francine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean quite
2024년 1월에 3박 숙박함
답변 제공: Helen 님, 2024년 2월 3일
Dear Francine,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel very clean and quiet. Providing a comfortable and peaceful environment for our guests is always our top priority.Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you during your stay or if you have any suggestions for improvement, please feel free to share. We value your input and look forward to serving you again.Warm regards,Helen

10/10 - 훌륭해요

Melissa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena ubicación si vas en carro, además, el hotel muy limpio, desayuno todos los días incluido en el precio y no cobran nada adicional en la tarifa de lo que ya te cobran en la reservación. Muy buena atención del personal, habitaciones limpias y seguras.
2024년 1월에 4박 숙박함
답변 제공: Helen 님, 2024년 1월 30일
Melissa, ¡Muchas gracias por tomarte el tiempo para compartir tu experiencia con nosotros! Estamos encantados de saber que disfrutaste de la conveniente ubicación del hotel, especialmente si viajas en carro. Nos alegra saber que valoraste la limpieza de nuestras instalaciones y que el desayuno diario incluido en el precio fue de tu agrado.En nuestro compromiso de brindar un excelente servicio, es un placer saber que apreciaste la atención del personal. Nos esforzamos por asegurarnos de que cada huésped se sienta bienvenido y cómodo durante su estancia.Agradecemos tus amables palabras sobre la limpieza y seguridad de nuestras habitaciones. La comodidad y bienestar de nuestros huéspedes son de suma importancia para nosotros.Esperamos poder recibirte nuevamente en el futuro. ¡Gracias por elegir nuestro hotel y por compartir tu experiencia positiva!Saludos cordiales,Helen

4/10 - 별로예요

Carlainya 님, Newcastle

별로예요: 숙박 시설 상태 및 시설
It wasn’t clear where to park and the place smelled like smoke, even inside my nonsmoking room. Disappointed.
2024년 1월에 1박 숙박함
답변 제공: Helen 님, 2024년 1월 24일
Dear Carlainya, Thank you for sharing your feedback. We apologize for any inconvenience regarding parking clarity and the odor in your nonsmoking room. We take your concerns seriously and will address these issues to enhance our guests' experience. We appreciate your valuable input.Best regards,Helen

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Helen 님, 2024년 1월 23일
Dear Kimberly,Thank you so much for taking the time to share your wonderful 5-star rating! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide the best possible experience for our guests, and we're delighted to know that we met your expectations.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind Regards,Helen

8/10 - 좋아요

Syed

2024년 1월에 1박 숙박함
답변 제공: Helen 님, 2024년 1월 19일
Dear Syed,Thank you so much for taking the time to leave us a 4-star rating! We're delighted to hear that you had a positive experience during your stay. It's our goal to provide excellent service and comfortable accommodations, and your feedback lets us know that we're on the right track.If there's anything specific you enjoyed or if you have any suggestions for further improvement, we would love to hear them. Your insights are valuable to us as we continually strive to enhance the experience for our guests.We hope to have the pleasure of welcoming you back in the future. If you have any questions or if there's anything else we can do for you, please don't hesitate to reach out.Thank you once again for choosing us!Best regards,

4/10 - 별로예요

harold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
La limpieza del hotel es bastante buena, el staff siempre estuvo pendiente sobre aspectos como agua y paños en la habitación. A pesar de esto, las camas son bastante incómodas. El lugar es bonito, incluye desayuno, sin embargo no lo usamos ya que del todo no fue de nuestro agrado (poca variedad y comida procesada). El Wifi no funciona en las noches y a ciertas horas falla bastante. En general le damos un 6/10, si no fuera por el área (consideramos que era un poco peligrosa), el internet y el desayuno, hubiera subido bastante la calificación.
2024년 1월에 7박 숙박함
답변 제공: Helen 님, 2024년 1월 19일
Estimado Harold,Agradecemos sinceramente que haya tomado el tiempo para compartir su experiencia con nosotros. Nos complace saber que ha apreciado la limpieza del hotel y la atención de nuestro personal. Valoramos sus comentarios detallados, ya que nos ayudan a mejorar nuestros servicios.Lamentamos saber que las camas no fueron de su total agrado. La comodidad de nuestros huéspedes es una prioridad para nosotros, y tomaremos en cuenta sus comentarios para evaluar posibles mejoras en esta área.En relación al desayuno, nos entristece saber que no cumplió con sus expectativas. Entendemos la importancia de ofrecer opciones variadas y de calidad, y revisaremos nuestro menú para asegurarnos de brindar una experiencia más satisfactoria a nuestros huéspedes.Respecto al Wifi, lamentamos cualquier inconveniente que haya experimentado. Revisaremos nuestra infraestructura de red para abordar los problemas que mencionó y asegurarnos de que nuestros huéspedes disfruten de una conexión confiable en todo momento.En cuanto a sus preocupaciones sobre la seguridad del área, tomamos muy en serio la seguridad de nuestros huéspedes. Estamos comprometidos en proporcionar un entorno seguro y revisaremos cualquier medida adicional que podamos implementar para mejorar la percepción de seguridad.Agradecemos su honestidad y esperamos tener la oportunidad de recibirlo/a nuevamente en el futuro. Si tiene más comentarios o sugerencias, no dude en contactarnos directamente. Su retroalimentación es invaluable para nosotros.Atentamente,Helen

2/10 - 너무 별로예요

Deep

별로예요: 청결 상태, 직원 및 서비스
2024년 1월에 4박 숙박함
답변 제공: Helen 님, 2024년 1월 18일
Dear Deep,Thank you for taking the time to share your rating. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention. Your insights are invaluable in helping us improve our services. if you prefer, you can reach out to us directly, and we will be happy to assist you further.Once again, we apologize for any inconvenience caused and appreciate the opportunity to address your concerns.Kind regards,Helen

10/10 - 훌륭해요

Carolina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Affordable
2024년 1월에 1박 숙박함
답변 제공: Helen 님, 2024년 1월 16일
Dear Carolina, Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel affordable. Providing great value for our guests is important to us. We look forward to welcoming you back in the future. Warm Regards, Helen

10/10 - 훌륭해요

Charlie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness
2023년 12월에 1박 숙박함
답변 제공: Helen 님, 2024년 1월 16일
Dear Charlie,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to be clean. Maintaining a high standard of cleanliness is a top priority for us, and we're thrilled that it contributed to your enjoyable stay. We appreciate your kind words and hope to welcome you back for another great experience in the future.Warm regards,Helen

8/10 - 좋아요

Alexis Gerardo

2023년 12월에 2박 숙박함
답변 제공: Helen 님, 2024년 1월 15일
Dear Alexis,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay at our hotel. Your 4-star rating is greatly appreciated, and we're delighted that our services and facilities met your expectations.We continually strive to provide a comfortable and enjoyable experience for our guests, and your positive rating motivate us to maintain and enhance our standards. If there are any specific areas where we can further improve, please feel free to let us know.We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you for choosing us!Warm Regards,Helen

8/10 - 좋아요

Estevan

2024년 1월에 4박 숙박함
답변 제공: Helen 님, 2024년 1월 15일
Dear Estevan,Thank you for choosing to stay with us and for taking the time to share your rating. We appreciate your 4-star rating and are delighted that you had a positive experience overall.Your rating is valuable to us, and we would love to hear more about your stay. If there are specific aspects you enjoyed or areas where you feel we could enhance our services, please don't hesitate to share your thoughts. We are always striving to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything else you'd like to discuss or if you have additional feedback, please feel free to reach out.Thank you again for choosing us.Best regards,Helen