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모텔 6 월넛 크리크, 캘리포니아 여행 후기

2 out of 5
모텔 6 월넛 크리크, 캘리포니아
2389 N Main St, Walnut Creek, CA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 954개 이용 후기 중 238개" "
평점 8 - 좋아요. 954개 이용 후기 중 314개" "
평점 6 - 괜찮아요. 954개 이용 후기 중 209개" "
평점 4 - 별로예요. 954개 이용 후기 중 105개" "
평점 2 - 너무 별로예요. 954개 이용 후기 중 88개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

BO KI

2020년 2월에 1박 숙박함

2/10 - 너무 별로예요

Natalie

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Xum Franco

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We booked two rooms, for my sister and another room I shared with my brother. When we arrived to check in, we were told my sister's room had a maintenance issue and she was moved to a different room. The room she got was old was clean, but we noticed one of the lights wasn't working. We checked the bulb and we noticed a light bulb was actually missing from the socket and it was very strange that in the socket was a sealed pack of Marlboro cigarettes. We don't smoke so we called the front desk and we gave the cigarettes to the maintenance guy who put a working bulb in and got the light working. My brother and I walked in our room and we noticed our bathroom light also wasn't working. We called the manager and she came over and checked, and flicked the light switch a couple of times, and she said "Yup, your bathroom light isn't working". And then she also noticed that the bathroom ceiling also had black mold, so she told us she couldn't let us stay in this room. We were glad that she was the one who noticed, and she moved us to a different room, but it was smaller since there were no other "working" rooms available. So, she had to move the small fridge and microwave into this smaller room, because we paid for a room with a fridge and microwave. The rooms were old and the sink and the bathtub were dirty or stained. Our bathroom sink was also clogged (which they fixed). My sister's room was facing the street and she said it was loud at night, she could hear people talking outside
2024년 4월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 22일
Hi Xum Franco,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

10/10 - 훌륭해요

Eileen

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I love the pool even though it's too cold to use right now. The facility was nice. I love that there's only two levels. Parking was easy and plenty but I do wish they had more than two handicap parking places in the back parking area. The room was nice and comfy. The walls are very thin. The ppl above my room were very noisy until about 11pm then began again around 4am. The staff were very nice!!!!!!! There were some cons as I mentioned but this is no high scale motel. Even if it were, nothing is perfect. I highly recommend this place. I will return.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 11일
Hi EileenThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 - 좋아요

John

2024년 3월에 3박 숙박함

8/10 - 좋아요

Dawn

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were traveling with our dog, and this was a great place for an overnight stay. Easy access to the great restaurants and shopping in Walnut creek. The staff was very friendly.
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 19일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 - 훌륭해요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful and friendly
2024년 2월에 5박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 11일
Hi Joseph,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

8/10 - 좋아요

Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place for a night or two. They had a good vending machine with options of food and hygiene products. Ice machine in the facility and WiFi and cable. Would recommend to bring your own shower products like shampoo, conditioner and so on. That was no provided.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 11일
Hi Luis, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 - 별로예요

Beverly Ann

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were extremely friendly. The smell of the room was unpleasant. There was fighting going on outside my room. It was very loud and scary
2024년 2월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 11일
Hi Beverly Ann,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

2/10 - 너무 별로예요

Cory

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old and worn out furnishings. Bugs in room. Unfriendly girl at counter. Fire alarm falling off wall. Lack of ammenities in room, no hair dryer, shampoo, coffee maker - basically just a bed and a tv and a run down bathroom.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 6일
Hi Cory,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

8/10 - 좋아요

James

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
floors were
2024년 2월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 6일
Hi James,Thank you for positively rating your stay!Lilith#Team6

4/10 - 별로예요

F

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dark, even with all the lights on. The mattress was horrible. It really needs to be replaced. The woman that cleaned the room seemed angry when I asked for new sheets. The water pressure was very low.
2024년 2월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 29일
Hi F,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 - 훌륭해요

Richard Del

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 23일
Hi Richard Del,Thank you for the perfect rating!! Maz K.#Team6

4/10 - 별로예요

Samson

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dindn’t like it
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 6일
We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 - 훌륭해요

Carla

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 2월 7일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 - 훌륭해요

Lisamarie

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Benjamin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A woman whom I’m assuming maybe living there..? She was screaming and cussing her head off at 2:30 am while walking by everyone’s rooms. I didn’t get any sleep. The busy road is noisy and I could hear the other people in their rooms. Never going back. I should have stayed at Marriott.
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 9일
Hi Benjamin, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 - 괜찮아요

D

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Karen

2023년 12월에 4박 숙박함

8/10 - 좋아요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
As Motel 6 goes, pretty good. One inconsiderate guest, but the people were very sweet.
2023년 12월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 2일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 - 훌륭해요

Carla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Roberto

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Lawrence

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It’s a Motel 6
It’s a Motel 6. Little noisy, clean but dated, bed not so comfortable
2023년 12월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 2일
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

8/10 - 좋아요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
stayed at Motel 6
it was fine and clean. I had to leave a night early as I had an emergency. I didn't have time to explain this to the front desk so i left my key with her since she was busy with another person. close to where I had to go.
2023년 12월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 23일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Gueorgui

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien
2023년 12월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 19일
Hi Gueorgui, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

6/10 - 괜찮아요

Tyrone

단체 여행
좋아요: 청결 상태, 직원 및 서비스
I advised management of the backup in both the shower and wash basin but it was not fixed.The location is easily accessible to convenient stores.
2023년 12월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 19일
Hi Tyrone, Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Clemente

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

4/10 - 별로예요

Anna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room floors need to be mopped, not just swept, and the counters wiped down. Also, there was not hot water available; however, I could not afford to fit the bill for another hotel last-minute, then wait up to 14 days for a refund from Motel 6. I feel like I should get a comp to try Motel 6 again; and hopefully, have a much more comfortable stay.
2023년 11월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 5일
Hi Anna,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 - 괜찮아요

Jed

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
BUILDING WAS IN POOR CONDITION, NO HOT WATER,
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 5일
Hi Jed,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 - 별로예요

GRANITE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

Ken

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2023년 11월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 21일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 - 너무 별로예요

James

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
No Hot Water
No hot water….really! Too late to. Book elsewhere!
2023년 11월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 21일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 - 괜찮아요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Slanted bed and no hot water
The front desk called us in the morning to tell us there was no hot water. We appreciated the call, but not having hot water wasn’t the worst part about the place. The bed felt like it was sloped away from the wall.
2023년 11월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 21일
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 - 훌륭해요

Mauly

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything clean, easy and restaurants nearby
2023년 11월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 21일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great location.
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 7일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was quick
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 7일
Hi Thomas, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

6/10 - 괜찮아요

Lisa

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Guest Support 님, 2023년 11월 2일
We are deeply sorry for any inconvenience you may have encountered, and we want to assure you that your feedback is of utmost importance to us.

6/10 - 괜찮아요

Nelson 님, West Covina

좋아요: 직원 및 서비스
Property and room was showing its wear, but the staff was friendly and efficient and the bed was comfortable. Traffic noise was a bit of an issue, but i was able to get good rest.
2023년 10월에 2박 숙박함
답변 제공: Guest Support 님, 2023년 11월 2일
We are deeply sorry for any inconvenience you may have encountered, and we want to assure you that your feedback is of utmost importance to us.

8/10 - 좋아요

Gene

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Armondo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Motel 6 that we stayed was nothing fancy but very friendly staffs and she was very helpful if we needed anything. Thank you.
2023년 10월에 2박 숙박함
답변 제공: Guest support 님, 2023년 10월 23일
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.

8/10 - 좋아요

Alex

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Guest support 님, 2023년 10월 18일
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.

8/10 - 좋아요

Reginald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Guest support 님, 2023년 10월 17일
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.

4/10 - 별로예요

Edward

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were unable to produce a statement or receipt for my stay, claiming that it had to come from Expedia. They couldn't even tell me how much I had paid. The place is run down. No fridge in the room. No Kleenex. The light over the sink is so dim. The mattress is soft. The noise from the freeway is very loud.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Nicole

좋아요: 직원 및 서비스
Very helpful and friendly staff.
2023년 10월에 1박 숙박함
답변 제공: Guest support 님, 2023년 10월 16일
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.

8/10 - 좋아요

Vinicius

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Guest support 님, 2023년 10월 16일
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.

2/10 - 너무 별로예요

Ines

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Broken towel holder, holes in the bathroom door. Bath tub dirty, smell of smoke in the room, in a conclusion to you get what you pay for. I will not come back.
2023년 10월에 1박 숙박함
답변 제공: Guest support 님, 2023년 10월 9일
We are deeply sorry for any inconvenience you may have encountered, and we want to assure you that your feedback is of utmost importance to us.

6/10 - 괜찮아요

Karl

출장 여행, 가족 여행
.
2023년 10월에 1박 숙박함
답변 제공: Guest support 님, 2023년 10월 9일
We are deeply sorry for any inconvenience you may have encountered, and we want to assure you that your feedback is of utmost importance to us.

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Guest support 님, 2023년 10월 4일
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.