로비

베스트 웨스턴 헌츠빌 인 & 스위트 여행 후기

2.5 out of 5
베스트 웨스턴 헌츠빌 인 & 스위트
201 W Hill Park Cir, Huntsville, TX

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 946개 이용 후기 중 349개" "
평점 8 - 좋아요. 946개 이용 후기 중 290개" "
평점 6 - 괜찮아요. 946개 이용 후기 중 150개" "
평점 4 - 별로예요. 946개 이용 후기 중 97개" "
평점 2 - 너무 별로예요. 946개 이용 후기 중 60개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Tamela

가족 여행
We stayed for two nights to be near family. The rooms are accessed from the outside which I don’t prefer but nothing about that on the website description. Breakfast was ok and ran out of eggs and gravy so that was disappointing. The room was clean, but as I was sitting in my room in the afternoon after our room had already been visited by the maid service, one of the maids put her face right up to the window to look in. I did not appreciate tha invasion of privacy. Just not impressed overall with the stay here.
2024년 3월에 2박 숙박함
답변 제공: -Bobby 님, 2024년 3월 13일
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No added fees. Nice, clean and friendly.
2024년 2월에 1박 숙박함
답변 제공: -Bobby 님, 2024년 3월 13일
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 - 별로예요

james

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very noisy and room was a bit dirty
2024년 3월에 1박 숙박함
답변 제공: -Bobby 님, 2024년 3월 3일
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and great bargain! Room was clean and well maintained. Great place to stay if you are in town for Sam Houston State sporting events!
2024년 2월에 2박 숙박함
답변 제공: -Bobby 님, 2024년 2월 26일
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 - 괜찮아요

Lucy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: -Bobby 님, 2024년 2월 26일
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Not ADA compliant. No elevators makes it different for someone with mobility issues to room on the second floor. Room was comfortable and clean. Towels ragged and not sufficient (1 face towel very worn). Desk clerk was very nice and accommodating.
2024년 2월에 1박 숙박함
답변 제공: -Bobby 님, 2024년 2월 26일
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

6/10 - 괜찮아요

Kevin

2024년 2월에 1박 숙박함
답변 제공: -Bobby 님, 2024년 2월 22일
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was a good size with ample space. Comfy bed was an added plus!
2024년 2월에 1박 숙박함
답변 제공: -Bobby 님, 2024년 2월 22일
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 - 좋아요

Oren

2024년 2월에 2박 숙박함
답변 제공: -Bobby 님, 2024년 3월 26일
Thank you for taking the time to share your wonderful feedback on your stay at BW Huntsville - TX .We always working to provide our guests with memorable experiences, and your review is a testament to our efforts. We're thrilled that you would choose to stay with us again and hope to welcome you back on your next visit to Huntsville , Texas

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our rooms ceiling is spackled and looks like it’s been patched way too many time, the bathroom baseboards are rotting, and my husband slipped in the tub every time he tried moving. The only pluses are the bed was semi-comfy, the ac rocks, and there’s a fridge and microwave. Easy checkin tho lol.
2024년 2월에 1박 숙박함
답변 제공: -Bobby 님, 2024년 2월 11일
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.

10/10 - 훌륭해요

Brian

2024년 2월에 2박 숙박함
답변 제공: -Bobby 님, 2024년 3월 26일
t's wonderful to hear that you had an enjoyable experience at Bw Huntsville -TX . Our team members work hard to ensure our guests have a comfortable and memorable stay. We're delighted that you found your room to be expansive and immaculate and hope for another opportunity to serve you in the future.

10/10 - 훌륭해요

Earnest

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome hotel
2024년 1월에 1박 숙박함
답변 제공: -Bobby 님, 2024년 1월 21일
A massive thank you for the high rating Dear value Guest!We are thrilled that you had such a pleasant stay with us and that you enjoyed your stay with best western huntsville location. We hope to host you again very soon.Kindest Regards,

6/10 - 괜찮아요

MARK

2024년 1월에 2박 숙박함
답변 제공: -Bobby 님, 2024년 2월 4일
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

4/10 - 별로예요

Gerald

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: -Bobby 님, 2024년 1월 21일
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

2/10 - 너무 별로예요

Theresa

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 17일
We apologize for any inconvenience you encountered during your stay with us!

10/10 - 훌륭해요

Marian

2023년 12월에 1박 숙박함
답변 제공: -Bobby 님, 2024년 1월 21일
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 17일
Thank you for the 5/5 review! We appreciate your business.

6/10 - 괜찮아요

Michael

연인과의 여행
Not very clean
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 8일
We apologize for any inconvenience you encountered during your stay with us. We will pass this along to the appropriate members of our team to resolve this issue. Thank you so much for your feedback!

6/10 - 괜찮아요

Linda

좋아요: 청결 상태
The room was very clean, but there was only 1 tiny little bar of soap and an empty Kleenex box. There was very little water pressure in the bathroom sink. The shower was just okay. The bed was very comfy and we slept well.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 4일
Thank you for your feedback. We will forward this along to the appropriate team members to correct this problem. Thank you for letting us know and we do hope to see you again in the future!

2/10 - 너무 별로예요

Frederick

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Had to change rooms 2 times. First room had not even been seen by the house keepers beds unmade trash still in room. Second room bed had pee on it large pee spot on the sheet under the made bed blankets.
2023년 11월에 2박 숙박함
답변 제공: -Bobby 님, 2023년 11월 18일
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely no issues! 2nd time here.
2023년 11월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 18일
Thanks so much for being our guest, and for sharing your feedback. Glad you were happy: come back soon!

6/10 - 괜찮아요

George

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
No face towels in bathroom
2023년 11월에 2박 숙박함
답변 제공: -Bobby 님, 2023년 11월 18일
We are sorry to hear your complaints. We thank you for this feedback and we will make sure to address concerns regarding your issue. Thank you

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel staff was able to quickly clean a room and get me in without a hassle. Room keeping was quick and did their job very well! Definitely would stay again
2023년 11월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 12일
We appreciate the kind review and will pass these great comments along to our team.

10/10 - 훌륭해요

Jo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 12일
We appreciate this great feedback and hope to welcome you back again soon!

10/10 - 훌륭해요

Graciela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2023년 11월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 9일
We appreciate this great feedback and hope to welcome you back again soon!

6/10 - 괜찮아요

Ronald

가족 여행
Too much noise. Plumbing issues.
2023년 11월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 9일
Thank you for sharing your feedback with us . I have forwarded your comments to our engineering team , so we can address your concerns .

8/10 - 좋아요

Erin 님, Aldie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent place for an overnight stay. Very close to SH for the football season. Would come back.
2023년 11월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 9일
Thank you for the great review ! See you again soon!

10/10 - 훌륭해요

Cu

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Little inconvenience
2023년 11월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 5일
We appreciate this great feedback and hope to welcome you back again soon!

10/10 - 훌륭해요

Rafael

2023년 10월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 1일
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

10/10 - 훌륭해요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 1일
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 - 좋아요

Tamra M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay despite door issues
There was issues with the hotel door so I had to wait for someone to let me in and change the battery in the door, which took a half hour or so. Otherwise, it was good.
2023년 10월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 1일
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
good stay
good stay there was people outside late night walking around and singing not to loud but enough to hear it . other than that it was clean and comfortable
2023년 10월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 1일
We are sorry to hear your complaints. We thank you for this feedback and we will make sure to address concerns regarding your issue. Thank you

10/10 - 훌륭해요

John 님, Allen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Stay was quiet and relaxing
2023년 10월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 10월 22일
We appreciate this great feedback and hope to welcome you back again soon!

10/10 - 훌륭해요

M.A.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fair price and clean
Good location, friendly people and clean.
2023년 10월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 10월 22일
We appreciate the great review and cannot wait to welcome you back again soon!

6/10 - 괜찮아요

Claudia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Not in off breakfast finished too early
2023년 10월에 2박 숙박함
답변 제공: -Bobby 님, 2023년 10월 16일
Thank you for taking the time to fill up this review, we want to sorry that you missed opportunity in breakfast . our timings are 6:30am to 9:30am We value all the feedback we receive and apologize for the inconveniences you had.

4/10 - 별로예요

Elizabeth

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was friendly
2023년 10월에 2박 숙박함
답변 제공: -Bobby 님, 2023년 10월 9일
Thank you for taking the time to fill up this review, We value all the feedback. we good to know about our staff was friendly . we receive and apologize for the inconveniences you had.

10/10 - 훌륭해요

Barbara

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and well maintained. Accept well mannered pets.
2023년 9월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 10월 1일
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 - 좋아요

David

2023년 9월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 10월 1일
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

8/10 - 좋아요

Doris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very basic room but comfy bed and it was clean. Outside doors which I didn't realize until we got there.
2023년 9월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 9월 19일
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

10/10 - 훌륭해요

Lilian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 9월 18일
A massive thank you for the high rating Dear value Guest!We are thrilled that you had such a pleasant stay with us and that you enjoyed your stay with best western huntsville location .We hope to host you again very soon.Kindest Regards,

10/10 - 훌륭해요

Doug

2023년 8월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 11월 9일
Thank you for the great review ! See you again soon!

10/10 - 훌륭해요

Kim

연인과의 여행
Room was huge.
2023년 8월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 8월 19일
Thanks so much for being our guest, and for sharing your feedback. Glad you were happy: come back soon!

8/10 - 좋아요

Martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 8월 19일
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 - 별로예요

Levi

별로예요: 숙박 시설 상태 및 시설
We found mold in multiple places.
2023년 8월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 8월 19일
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week

10/10 - 훌륭해요

Deysi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the quite, staff was really nice and helpful.
2023년 8월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 8월 7일
We're so glad you enjoyed the tranquility and appreciated our friendly and helpful staff! Your positive feedback warms our hearts. Looking forward to your next visit with us!

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and kind
2023년 8월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 8월 6일
Thank you so much for your thoughtful review! We truly appreciate your kind words and are delighted to hear that you found our service clean and our staff kind. Providing a clean and welcoming environment is of utmost importance to us, and we strive to create a positive experience for all our customers.Your feedback serves as a motivation for our team to continue delivering excellent service. We are committed to maintaining these standards and ensuring that each visit is met with the same level of cleanliness and kindness.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back soon and providing you with an even better experience in the future. If you have any further suggestions or feedback, please don't hesitate to let us know. Your satisfaction is our priority!

4/10 - 별로예요

sharon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not recommend
The cleanliness was very poor. There were roaches in the bathroom. I would not recommend this place to stay.
2023년 7월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 7월 27일
We are sorry to hear your complaints. We thank you for this feedback and we will make sure to address concerns regarding your issue. Thank you

10/10 - 훌륭해요

Corey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will stay there again! It was nice.Things was like it should be.
2023년 7월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 7월 18일
Thank you so much for taking the time to leave a review! Guest satisfaction is our #1 priority and we are thrilled to know everything exceeded your expectations and hope you will visit us again soon. Thanks again!

4/10 - 별로예요

Jason

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was cold and seemed ready, slight smell from carpet typical of a refurbished older hotel with outside doors. The pictures we saw online were misleading to the conditions of the rooms, the lobby was remodeled and has a great facelift but pull back the curtain and its obviously a very old motel at best. One of the staff made it easy to check-in and was curtious in understanding our disappointment but the oncoming staff member ignored us and wasn't interested in our presence there. Obviously not the standard we would expect from a Best Western and the first room we've experienced with a BB problem. There were no issues in getting our money back and we were happy with a different hotel down the road. I hope not every room was like ours but definitely need the exterminator out there quick...beware!!
2023년 7월에 2박 숙박함
답변 제공: -Bobby 님, 2023년 7월 8일
We are sorry to hear your complaints. We thank you for this feedback and we will make sure to address concerns regarding your issue. Thank you

8/10 - 좋아요

Raymond

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: -Bobby 님, 2023년 7월 1일
Dear Raymond ,Thank you for your positive feedback we look forward to seeing you again the next time your travels bring you back to town!