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햄프턴 인 & 스위트 헌츠빌 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 헌츠빌
120 Ravenwood Village Dr, Huntsville, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 649개 이용 후기 중 341개" "
평점 8 - 좋아요. 649개 이용 후기 중 174개" "
평점 6 - 괜찮아요. 649개 이용 후기 중 52개" "
평점 4 - 별로예요. 649개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 649개 이용 후기 중 37개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay but the door to restroom wouldn’t stay shut.
2024년 4월에 3박 숙박함
답변 제공: Khiara (Front Office Manager) 님, 2024년 4월 8일
Thank you so much for the review! We look forward to seeing you again soon :)

6/10 - 괜찮아요

Teodoro

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Place is good to rest the only thing is room had a lot of dog smell
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
I am sorry that you had an unpleasurable experience with us. Any way that we can make it right please let us know.

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect stay… Great room, great breakfast, great staff.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Randa

2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 10일
Thank you for your review. Sorry your experience was not as we would hope it to be. If there is anything we can do, let us know. Thank you.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, quiet (though full), good breakfast, good staff. Great location -adjacent to shopping mall with tons of eating choices!
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 18일
Thank you MR/Ms. Thomas for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 18일
Thank you Mr. Jason so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 - 훌륭해요

Timothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 9일
Thank you, Timothy so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Hotel
The hotel was good we have stayed here before and thought it was wonderful. This time the room was still comfortable but the heater was noisier. We ended up turning it off. But I think this is just the room that you get because have not noticed in the past
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 9일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

8/10 - 좋아요

Tina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay at this hotel often because we have kids and grandkids who live in the town. We have always had a great experience there when we have stayed before. This time the staff at the front desk was a guy and a girl and the guy seemed to be training. He said the usual "no smoking, etc" that they normally say and then added under his breath "and don't steal anything" and laughed. That is not how guest to your hotel should be treated.
2024년 1월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 9일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

8/10 - 좋아요

Mertha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don't like that there are no microwaves in the rooms. For this reason, I will not choose Hampton again.
2023년 12월에 1박 숙박함
답변 제공: Khiara (Front desk agent) 님, 2024년 1월 6일
Thank you Mertha for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff with a friendly greeting. Site was clean and well maintained. Breakfast was very good, hot, and ready
2023년 12월에 1박 숙박함
답변 제공: Khiara (Front desk agent) 님, 2024년 1월 6일
Thank you Michael so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 - 훌륭해요

KAREN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Khiara (Front desk agent) 님, 2024년 1월 6일
Thank you Karen so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 - 훌륭해요

Tanisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Khiara (Front desk agent) 님, 2024년 2월 5일
Thank you____________ for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Khiara (Front desk agent) 님, 2024년 1월 3일
Thank you so much for the review! We look forward to having you back at our location. :)

10/10 - 훌륭해요

Carla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was exceptionally clean and staff was friendly. I will definitely stay here again.
2023년 11월에 1박 숙박함
답변 제공: Front Desk Agent 님, 2023년 11월 28일
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to hear that you found the hotel to your liking. We look forward to your next stay. Until then happy travels!

4/10 - 별로예요

Kaylynn

연인과의 여행, 가족 여행
Got a call day of checkin stating that they never received payment from Expedia, so if I wanted to keep my reservation they needed cc payment over the phone. Staff, Donna, told me to handle issue with Expedia. I had to argue and handle issue myself even though Hampton staff knew what the issue was in regard to virtual card from Expedia. Breakfast was horrible. Even the yogurt was inedible due to them serving it frozen. Coffee was super weak. We didn’t have a phone in our room, the bathroom door was very difficult to slide open and close, and I found a quarter size cookie crumb upon entry to our room first day. The late night front desk workers were very nice, but we will not be staying at this Hampton Inn next time we are in town. We have used Expedia for 15 years with no issue, and this was like pulling teeth to get resolved with us doing the majority of the legwork. If you don’t want to use Expedia at your hotel, don’t offer it. Telling me “this is why we don’t recommend using third party to book” after I’ve already booked at your hotel is completely nonsensical and useless information. Totally unimpressed overall but the payment issue was incredibly frustrating.
2023년 11월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 1월 9일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

4/10 - 별로예요

Summer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wanted to book an inexpensive place to stay on the way to the galveston pier, to avoid such a long drive the day of a cruise (to be clear: this is not down the street from the pier, nor I intend it to be). It fit the bill for cost. But it was the most bargain basement hotel experience I’ve ever had. I shared a room with my daughter. I was a little worried our bed wasn’t clean. The room was brown and dated - no frills at all. (Like the rest of the hotel). Completely lacking in anything that would make it welcoming - just furniture and cheap carpet. There were 2 elevators to the second floor, where we stayed. Both were very dated and slow (sketchy). Check in experience was not great. There were 2 stations but only one person working. The hotel had a problem synching with payments made through third party travel sites like Expedia, which the people in front of us had also used. The poor guy working was trying to figure out how to enter a deposit for them forever. Finally a manager came out from a room 3 feet away and helped him. My daughter and I stood there with our luggage in a very small and cramped lobby for about 20 minutes, while people coming and going tried to get around us. We tried to eat the free breakfast. We had to eat after we left. The food was gross, and the whole dining area felt unclean. The room itself did have a few “pros” - there was a refrigerator for snacks we had from the gas station and a coffee maker. Would not recommend.
2023년 10월에 1박 숙박함
답변 제공: Makayla Ramirez 님, 2024년 1월 9일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

6/10 - 괜찮아요

Dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Service was excellent. Air conditioning was awful. Mattress should have been replaced long ago
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 20일
Thank you for staying with us. I do appologize that your stay was not as great as we would want it to be. If there is anything we can do to, please let us know! Once again, thank you for stay with us at Hampton Inn and Suites. Have a great day!

6/10 - 괜찮아요

Irene

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff friendly and helpful. Bed was very comfortable. But it was noisy, could hear people rooms next to us and above, as well as outside.
2023년 11월에 1박 숙박함
답변 제공: Nikki 님, 2023년 11월 16일
Thank you for taking your time for filling out our survey. We are happy that you like our facility, and it feels great to know that our staff and service left a positive impression on you.Please have a wonderful evening!

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We will stay there again
The hotel is clean and they work to meet your needs. The breakfast had a lot to choose from.
2023년 11월에 2박 숙박함
답변 제공: Front Desk Agent, Donna 님, 2023년 11월 13일
Thank you for your feedback, we look forward to seeing you on your next trip.

10/10 - 훌륭해요

Michael

2023년 10월에 1박 숙박함
답변 제공: Khiara 님, 2023년 11월 9일
Thank you so much for your review. We look forward to seeing you again soon!

10/10 - 훌륭해요

donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice, very clean
답변 제공: Khiara 님, 2023년 10월 19일
Thank you for taking your time to fill out the survey, it is greatly appreciated. Thank you for staying with us we hope to see you again in the future!

4/10 - 별로예요

Aaron

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
No conditioner in dispenser. A/C had issues and no milk or fruits in breakfast
2023년 9월에 1박 숙박함
답변 제공: Nikki 님, 2023년 9월 26일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Guillermo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Despite booking and paying for a room we were told we would not get a room after speaking to the manager and her assuring we would be refunded she is now not answering her phone and no refund had been given
2023년 9월에 2박 숙박함
답변 제공: HTVRV 님, 2023년 9월 24일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Ruby

가족 여행
별로예요: 직원 및 서비스
I booked my hotel through Expedia the night before the actual stay. I arrived to the hotel a little before midnight to find out my room was already taken. I never had ran into an issue like this before. The manager said I would have to cancel my Expedia booking and let me just say its midnight already. I will never booked at this establishment again. The manager needs better customer service and definitely needs to obtain better manager skills. All rooms at the other hotels were sold out and we ended up being screwed without a place to stay. We drove almost four hours and it was a wasted trip. I wouldnt even give this establishment a 1 star.
2023년 9월에 1박 숙박함
답변 제공: HTVRV 님, 2023년 9월 24일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

8/10 - 좋아요

Alandra

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: HTVRV 님, 2023년 9월 24일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very happy to hear that you found the hotel to your liking.

10/10 - 훌륭해요

lei

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: HTVRV 님, 2023년 9월 24일
thank you for staying with us!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would recommend
Great customer service at check in, and check out. Great food options at breakfast. Room was very clean, loved the fridge in the room to put some drinks in. Front desk followed up after check in and check out by phone to make sure we enjoyed our stay. Hotel is by Walmart, Kroger, food places as well. Would recommend this hotel to others.
2023년 9월에 1박 숙박함
답변 제공: Tonya Washington (Front Office Manager) 님, 2023년 9월 10일
Thank you for taking time out to complete the survey. Glad that your experience with us was a very good and pleasant one

2/10 - 너무 별로예요

Tom

2023년 9월에 1박 숙박함
답변 제공: HTVRV 님, 2023년 9월 24일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 - 훌륭해요

Pauline

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best hotel in town.
Tanya the Manager is the best employee, Great customer service. The breakfast buffet was very good, new manager in the kitchen,he is doing great job.
2023년 8월에 1박 숙박함
답변 제공: Tonya Washington (Front Office Manager) 님, 2023년 8월 28일
Thanks so much for taking the time out and doing the review. Looking forward to seeing you the next time you are in town!!

10/10 - 훌륭해요

Tina

2023년 8월에 1박 숙박함
답변 제공: htvrv 님, 2023년 9월 18일
Thank you for your feedbackk

4/10 - 별로예요

Helen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I ask to check in early was told not until 3:00 . Just was not impressed
2023년 8월에 2박 숙박함
답변 제공: MR 님, 2023년 8월 19일
Sorry about that! Hopefully we can get you taken care of better next time!

10/10 - 훌륭해요

Luis

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A
2023년 8월에 1박 숙박함
답변 제공: Tonya Washington (Front Office Manager) 님, 2023년 8월 31일
Thanks

10/10 - 훌륭해요

Tracie

좋아요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: X-Zavior 님, 2023년 8월 13일
Thank you for your feedback! Hope to see you soon.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: X-Zavior 님, 2023년 8월 3일
Thank you for the review means a lot to our company!

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is located walking distance to shopping and restaurants and is near the interstate
2023년 7월에 3박 숙박함
답변 제공: X-Zavior 님, 2023년 8월 3일
Love to have the accommodations close by thank you for the review!

10/10 - 훌륭해요

Laura

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in, staff was really nice! I couldn’t figure the AC out and someone was there to help within 5 minutes . I would definitely stay there again next time I’m in town!
2023년 7월에 1박 숙박함
답변 제공: X-Zavior 님, 2023년 8월 3일
Love to have such a great review we will hope to see you soon again!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: HTVRV 님, 2023년 7월 27일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found the hotel to your liking. Until then happy travels

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointed stay
I stay at Hampton Inn and Suites often. I was very disappointed with this hotel. At check-in the front desk clerk couldn't find our reservation and said there wasn't any rooms that we had chosen. After the manager returned from an errand, she looked and found our reservation and the room we requested. The floor and carpet in our room was sticky. The water pressure was very low in the bathroom sink and shower. It took 10 minutes for the water to get warm (not even hot) The satellite TV went out for a whole day and had to figure out the problem ourselves. Wasn't at all impressed with the "full breakfast". There were minimal options. Needless to say, we will not stay at this location again.
2023년 7월에 3박 숙박함
답변 제공: HTVRV 님, 2023년 7월 27일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 - 훌륭해요

Pau

2023년 7월에 1박 숙박함
답변 제공: X-Zavior 님, 2023년 8월 12일
Thank you for the review your feedback means the world to Hilton brand!

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The customer service was amazing, but they don't clean the room :(
2023년 7월에 2박 숙박함
답변 제공: X-Zavior 님, 2023년 7월 23일
Thank you for your honest review next time you should keep in mind you have to request housekeeping daily.

10/10 - 훌륭해요

Phyllis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room were nice
2023년 7월에 1박 숙박함
답변 제공: Roger 님, 2023년 7월 20일
Thank you for your review. Hope to see you soon.

8/10 - 좋아요

Glynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was nice and the bed comfortable. We disliked the pillows. They flatten easily and my husband had some kind of reaction from them on his face.
2023년 7월에 1박 숙박함
답변 제공: Roger 님, 2023년 7월 20일
Thank you for your review. Hope to see you soon. We do apologize about the inconvenience.

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Roger 님, 2023년 7월 12일
Thank you for your review. Hope to see you soon.

4/10 - 별로예요

GARY 님, Oklahoma City

연인과의 여행, 반려동물 동반 여행
좋아요: 숙박 시설 상태 및 시설
The rooms very nice. We were very disappointed when we requested our room to be cleaned and back later rhat evening, to find nothing was done to our room. No fresh towels, trash can not emptied and no fresh linen.
2023년 7월에 2박 숙박함
답변 제공: HOUNH 님, 2023년 7월 24일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Deede

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room was terrible! The air conditioning had leaked on the floor leaving it saturated with water. My husband called to let them know and they brought us towels and told us sorry they would report it. The air conditioning would not turn up, leaving us freezing all night. The door to the bathroom would not close because the tile was to high. Probably a water leak, too. The doors to the closet were broken and fell on my husbands foot when he tried to open it to get a blanket for the pull out bed. There was no blanket. Again, had to call downstairs and ask for someone to bring a blanket. Tried to take a shower and towels had someone's hair all over them. Totally disgusting. They have sent several text messages stating they were going to make this stay right and would call the next day. We checked out on Sunday, and it's Wednesday. No call. Do not waste your money staying here. The property is old and not worth the money. Stay next door at the Fairfield Inn. We sure wish we would have!!!
2023년 7월에 1박 숙박함
답변 제공: HOUNH 님, 2023년 7월 24일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

8/10 - 좋아요

Nadine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was nice. It was quiet easy today get to Only complaint I have is was the floors in my room bathroom was sticky and the elevators floors were dirty. Overall very nice and friendly staff
2023년 6월에 2박 숙박함
답변 제공: X-Zavior 님, 2023년 7월 2일
Thank you for the nice review! Sorry about the small details we can do our best to tailor those things up.

2/10 - 너무 별로예요

Brandyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was overbooked and my room was given away. Stranded without a room after midnight.
2023년 6월에 1박 숙박함
답변 제공: HOUNH 님, 2023년 7월 24일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

8/10 - 좋아요

HOLLY

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Choice
Our stay was good. The hotel is clean and inviting. The pool was nice. Not crowded at all during our stay, in fact we were the only two in the pool. The breakfast was good, not great, but good. The beds were not the most comfortable, but I've definitely experienced worse. The pillows were soft and full. Overall, we would stay here again.
2023년 6월에 1박 숙박함
답변 제공: X-Zavior 님, 2023년 6월 26일
Thank you for the wonderful review. We are looking forward to seeing you again. We will try our best to tailor the small things!

10/10 - 훌륭해요

Mertha

2023년 6월에 1박 숙박함