테라스/파티오

하얏트 플레이스 휴스턴 / 더 우드랜즈 여행 후기

3 out of 5
하얏트 플레이스 휴스턴 / 더 우드랜즈
1909 Research Forest Drive, The Woodlands, TX

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 630개" "
평점 8 - 좋아요. 1001개 이용 후기 중 211개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 68개" "
평점 4 - 별로예요. 1001개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 41개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 3월 23일
Thank you for the great rating! We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Houston/The Woodlands! We hope you plan on staying with us again soon! We're looking forward to your next visit!

10/10 - 훌륭해요

Vickie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Thanks for the perfect rating, Vickie! We can't wait to see you again soon for another amazing experience at Hyatt Place Houston/The Woodlands. Have a great day!

10/10 - 훌륭해요

Leslie Marie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I felt very safe there, the breakfast was really good I loved being able to basically have a yogurt bar! The room was nice too.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Leslie Marie, it's wonderful to hear that you enjoyed your stay at Hyatt Place Houston/The Woodlands, where your safety and delight are our primary concern. The pleasure you derive from our ample breakfast offerings, particularly the yogurt selection, truly warms our hearts. Furthermore, the appreciation for your room fills us with joy. We're excited to share your positive comments with our team members and look forward to offering you another delightful stay soon.

10/10 - 훌륭해요

Ulises

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Todo OK
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
¡Gracias por compartir esta calificación perfecta, Ulises!¡Estamos encantados de saber que disfrutó de su estadía en Hyatt Place Houston/The Woodlands! Es un placer para nosotros atenderlo al máximo. Después de todo, ¡tu felicidad es nuestra principal prioridad! ¡Ya estamos esperando su próxima visita!

10/10 - 훌륭해요

Ulises

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación y precio
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Ulises, es maravilloso ver que apreciaste la ubicación y el precio del Hyatt Place Houston/The Woodlands. Nos alegra que haya tenido una excelente experiencia. Esperamos su próxima visita.

8/10 - 좋아요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Quiet and comfortable. Only one elevator worked.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
April, it's great to hear you found the Hyatt Place Houston/The Woodlands quiet and comfortable. However, we regret any inconvenience you experienced concerning the elevator situation. Measures are in place to ensure such issues are promptly addressed. We would be delighted to welcome you back again whenever your travels bring you to the area.

8/10 - 좋아요

Farzana

좋아요: 편의 시설/서비스
I booked king bed room but they gave me 2 queen bed so I had to call them and the lady downstairs told me they were fully booked then she found one room for me.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Farzana, it sounds like there was a mix-up with your room type at the Hyatt Place Houston/The Woodlands. We appreciate your patience and understanding to sort out this issue. The change was quickly addressed by our attentive team members who are always eager to help our valued guests like you. Your comments further help us to improve our services and ensure that future guests receive the room they've booked without any glitches. We apologize if this error disrupted your stay. We hope to provide you with a seamless experience upon your next visit.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Mary, thank you for choosing Hyatt Place Houston/The Woodlands and your high rating. We're thrilled that you had a satisfying experience with us. We hope to have the privilege of welcoming you back in the future for another wonderful stay.

10/10 - 훌륭해요

José Angel García

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Ok
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
José, it's great to see that you had a satisfactory stay at Hyatt Place Houston/The Woodlands. Our goal is always to meet and exceed our guests' expectations. We hope to welcome you back on your next visit.

2/10 - 너무 별로예요

Brandon

별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Brandon, it's unfortunate to see you were not entirely satisfied with your experience. We welcome more detailed feedback as it can be incredibly useful in pinpointing areas where we can improve. Providing a satisfying stay is always our goal and we hope to have a chance to better meet your expectations in the future.

10/10 - 훌륭해요

Buddy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Buddy, it's great to hear that your stay at Hyatt Place Houston/The Woodlands met your expectations. Our team is dedicated to providing an outstanding experience for our guests and we're glad we delivered. We appreciate your feedback and are delighted it was a noteworthy stay. We're looking forward to welcoming you back in the future.

2/10 - 너무 별로예요

Viken-Armand

출장 여행
별로예요: 직원 및 서비스
The staff is horrible and need some serious training
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Dear Viken,Unfortunately, we were unable to share the information you desired when you recently called. Please understand, nothing is more important to us then the safety and security of our guests. Staff was only following protocol.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for the great rating, Jason!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Houston/The Woodlands! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 - 별로예요

Stacania

좋아요: 청결 상태, 직원 및 서비스
The air in my room did not work, very hot and hard to breathe.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Stacania, we regret to read about the discomfort you experienced with the room temperature. Our goal is to provide each guest with a comfortable and relaxing stay, and it's clear we fell short during your visit. We assure you that corrective measures are always put into place to address every concern our guests bring to our attention. We hope for another opportunity to deliver the stay that you were hoping for.

10/10 - 훌륭해요

FeLica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing customer service at check in, great food options, very comfortable and clean.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
FeLica, we're delighted to read your glowing words about Hyatt Place Houston/The Woodlands. It's wonderful to see that you appreciated our top-notch customer service during check-in, diverse food selection, and comfortable and spotless accommodations. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Edison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved the hotel
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Edison, thank you for your kind comments. We're thrilled you thoroughly enjoyed your stay at Hyatt Place Houston/The Woodlands. We strive to ensure all our guests have memorable experiences and it's wonderful to hear we achieved that for you. We await your return in the future.

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Steven, thank you for choosing Hyatt Place Houston/The Woodlands and your noteworthy rating. We appreciate your support and look forward to your next visit.

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noce
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Paul, thank you for your wonderful feedback. We're thrilled you enjoyed your experience at the Hyatt Place Houston/The Woodlands. Our team is delighted to have made your stay a pleasant one. We can't wait for your next stay with us.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Chris, thank you for choosing to stay at the Hyatt Place Houston/The Woodlands. We're delighted that you had a superb experience with us. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is clean, and the rooms are well lit and feel at home. The staff at the breakfast lounge were extremely efficient and the food was great. Overall, an exceptionally enjoyable stay.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Ashley, we are thrilled that Hyatt Place Houston/The Woodlands provided you a feeling of home with our well-kept premises and good lighting in the rooms. It's wonderful that our team members in the breakfast lounge left an impression with their efficiency and food service. We appreciate your positive feedback and are glad you had a remarkable stay!

10/10 - 훌륭해요

Karen 님, Houston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I often stayed at this property due to the location, very convenient for me. It's always clean, staff friendly and I know the area is safe.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Karen, it's wonderful to hear you frequently choose Hyatt Place Houston/The Woodlands due to its prime location. It's fantastic that our consistent cleanliness, friendly team members, and secure neighborhood continue to elevate your stay. We appreciate your loyalty and can't wait to welcome you back on your next visit.

10/10 - 훌륭해요

Mechele

가족 여행
좋아요: 숙박 시설 상태 및 시설
It was pleasant with a great staff
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Mechele, it's thrilling to hear that you enjoyed your stay at Hyatt Place Houston/The Woodlands. Our team members are thrilled to hear they contributed to your pleasant experience. We're eagerly awaiting your next visit.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This location was perfect for the quiet trip we made to Houston.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Jennifer, it's delightful to hear that the Hyatt Place Houston/The Woodlands served as an ideal setting for your quiet trip. We're glad to know you appreciated our location. We look forward to being your chosen hotel for any future visits to Houston.

10/10 - 훌륭해요

GERARDO BRISENO DEL

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Thank you for the fantastic rating, Gerardo!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt Place Houston/The Woodlands! We can't wait to see you again soon.

8/10 - 좋아요

Buford 님, Fort Worth

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Thank you for the 4-star rating, Buford!It's great your time at Hyatt Place Houston/The Woodlands was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 - 훌륭해요

FERNANDO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is the best value for your money in The Woodlands
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Fernando, it's great to hear your commendation of the exceptional value of your stay at Hyatt Place Houston/The Woodlands. We appreciate your positive review and look forward to welcoming you back on your next trip to The Woodlands area. Safe travels!

10/10 - 훌륭해요

David

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean facilities; good food for breakfast; convenient location; and friendly and helpful staff.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
David, it's a delight to hear your stay at the Hyatt Place Houston/The Woodlands met your expectations. We're thrilled to know you appreciated our cleanliness, delicious breakfast options, and convenient location. Positive remarks regarding our friendly and supportive team members truly make our day. Your encouraging words will motivate us to continue delivering exceptional experiences. We hope to see you back soon for another great stay!

10/10 - 훌륭해요

Nadine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the convenience of breakfast,gym and easy parking.
2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Nadine, it's wonderful to hear how much you relished the full Hyatt Place Houston/The Woodlands experience, particularly enjoying the convenience of our breakfast offerings, fitness center, and parking facilities. We eagerly anticipate your return.

4/10 - 별로예요

Ruben

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Room 211 is the worst room. Maintenance room next door and every hour a machine would turn on for 15-20 minutes. Bathroom shower glass doors would constantly move and when your wanting them to stay in a certain spot it would move. Toilet handle is tricky. Great staff tho
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Ruben, we're distressed to hear about your experiences with room 211. We regret that you encountered less than ideal conditions with the questionable noise you've mentioned as well as the challenges with the shower doors and toilet. On a positive note, we're glad to know our team members left a positive impact on you. Your constructive feedback is valuable and will be shared with our team to improve guest experience. We hope to have another chance to deliver a more satisfactory stay in the future.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! Just a few minutes from woodlands mall and all the amazing dining options at Hughes landing.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
David, it's wonderful to hear how much you enjoyed your stay at Hyatt Place Houston/The Woodlands. We're thrilled you found our location convenient, near to Woodlands Mall and the fantastic eateries at Hughes Landing. We hope to see you again soon for another great experience.

10/10 - 훌륭해요

Esgardo

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Esgardo, it's great to hear that you had a wonderful stay at Hyatt Place Houston/The Woodlands. Your high rating is much appreciated and we truly look forward to hosting you again in the future!

10/10 - 훌륭해요

Luis Enrique

2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Luis Enrique, thanks for your rating. It's heartening to know that Hyatt Place Houston/The Woodlands lived up to your expectations. We'll share your positive feedback with our team members as they'll be thrilled. It would be our pleasure to welcome you back again.

10/10 - 훌륭해요

Kelly

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Kelly, thank you for your high rating of Hyatt Place Houston/The Woodlands. It's heartening to know that your experience was favorable. We hope to welcome you back for another exceptional stay.

10/10 - 훌륭해요

Kirin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Kirin, thank you for choosing Hyatt Place Houston/The Woodlands. It's wonderful to know you had an enjoyable stay, and we hope to welcome you back in the future. Safe travels!

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo muy bien !!!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Diana, es maravilloso saber que tu estadía en Hyatt Place Houston/The Woodlands fue fantástica. Estamos encantados de que todo le haya parecido excelente. Esperamos tener la oportunidad de recibirlo una vez más en el futuro.

10/10 - 훌륭해요

Humming

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Thank you for the wonderful rating, Humming!It's fantastic you enjoyed your time at Hyatt Place Houston/The Woodlands so much! We look forward to hosting you again soon for another amazing experience!

10/10 - 훌륭해요

Erika

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Thank you for taking the time to leave this wonderful rating, Erika! We hope to see you again soon at Hyatt Place Houston/The Woodlands so we can share yet another amazing experience!

10/10 - 훌륭해요

Cesar

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Muy limpio todo en general.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
César, nos alegra saber que apreciaste la limpieza del Hyatt Place Houston/The Woodlands. Gracias por tomarse el tiempo para dejar una reseña. Nuestro objetivo es proporcionar un alto nivel de higiene en todas las áreas de nuestro hotel. Su satisfacción es nuestra máxima prioridad y esperamos volver a verle pronto.

10/10 - 훌륭해요

Humming

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Thank you for this excellent rating!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Houston/The Woodlands! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was great. The breakfast was so tasty. The staff was so nice and attentive to our needs. Thanks to Devin and Ms. Nikki!!
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Kenneth, we're delighted that you found your stay at Hyatt Place Houston/The Woodlands to be enjoyable. It's wonderful to hear you savored our breakfast selection and found our team members, especially Devin and Ms. Nikki, to be attentive and friendly. We appreciate your feedback and look forward to welcoming you back on your next visit.

8/10 - 좋아요

Danny

연인과의 여행
Food wasn’t good in restaurant
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Danny, it's disappointing to hear you didn't fully enjoy your dining experience at the restaurant. At Hyatt Place Houston/The Woodlands, we aim to provide delightful meals to our guests. Your feedback is valuable, and we'll address your concerns with our culinary team. We hope you'll return to evaluate our improvements in the future.

8/10 - 좋아요

Jerry

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the 4/5 rating, Jerry!We are excited to see that you had an enjoyable experience at Hyatt Place Houston/The Woodlands. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

2/10 - 너무 별로예요

Verónica

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Verónica, it's unfortunate to see that your recent visit did not meet your expectations. We value your feedback and would like to hear more about your stay so that we can understand and improve upon the areas we fell short. Please don't hesitate to reach out directly to our hotel to provide more details. We would like another opportunity to deliver the experience you deserve.

4/10 - 별로예요

Samiha

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The stuff and service was terrible. I got charged for fees that was not responsible for. Communication is awful.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Samiha, we regret to hear about the challenges you encountered during your stay, specifically regarding the service and communication. We strive for clarity in all areas including any potential charges. We will be taking your feedback seriously and will be working towards improving these aspects. We hope you would consider giving us another chance to provide you with a better experience.

4/10 - 별로예요

Edward

출장 여행, 가족 여행
A dog was barking throughout our stay. Nothing done about it.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Edward, we regret to hear that your stay was disrupted by noise from a neighboring guest's pet. We strive to create a peaceful environment for all our guests and we're sorry that we weren't able to fulfill that expectation during your stay. Please know, we take these concerns very seriously as your comfort is our utmost priority. We appreciate your feedback and will use it to improve future guest experiences.

10/10 - 훌륭해요

ROSA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bien ubicado y muy cómodo
El hotel está muy bien ubicado y con acceso fácil a las calles principales de The Woodlands. El personal es muy amable y servicial. El desayuno gratuito que ofrece tiene opciones variadas y el área para comer está muy cómoda. Ofrecen café Starbucks pero solo un par de opciones de café. La habitación es amplia y cómoda, aunque no me gusta que la puerta del baño sea corrediza y tenga vidrio esmerilado porque sale la luz hacia el cuarto y es molesto al estar dormidos con el cuarto oscuro. El pasador de la puerta estaba descompuesto y no podíamos cerrarla bien.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 10일
Rosa, gracias por compartir su experiencia positiva en Hyatt Place Houston/The Woodlands. Es fantástico saber que apreció nuestra conveniente ubicación, diversas opciones de desayuno y cómoda área de comedor. Nos alegra que haya encontrado a los miembros de nuestro equipo amables y serviciales.Tomamos nota de sus comentarios sobre la puerta del baño, así como sobre el problema con la cerradura de la puerta. Tenga la seguridad de que nuestro equipo de mantenimiento se esfuerza continuamente por mantener los más altos estándares de funcionalidad y comodidad de la habitación. Esperamos que se una a nosotros nuevamente en el futuro.

8/10 - 좋아요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Luis, thank you for taking the time to rate your experience at Hyatt Place Houston/The Woodlands. We're glad to see that you had a satisfying stay with us. If you have any specific feedback that could help us to make your future stays more pleasurable, we would be delighted to hear it. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Eduardo A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Eduardo A., thank you for your excellent rating of Hyatt Place Houston/The Woodlands. Our team appreciates your support and is thrilled to see that you enjoyed your stay. We look forward to the opportunity to serve you again in the future.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and the location was ideal. It was quiet, near shopping and restaurants. The parking was easy, My room was comfortable,
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Linda, your wonderful feedback warms our hearts. Thrilled to know your stay at Hyatt Place Houston/The Woodlands ticked all the boxes, from our prime location to easy parking and comfortable rooms. We take pride in our team members, who are dedicated to ensuring guests have an enjoyable stay. How wonderful to hear they made a positive impact on yours. We hope to have the pleasure of welcoming you again soon.

8/10 - 좋아요

Juan Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was helpful at check in but not really hospitable. More like a good polite check in but nothing else. The FD staff on the afternoon night shift was extremely fast responding to requests we made like pillows and blankets and also greeted us when we returned from having dinner. Well done!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Juan, it's delightful to hear you chose Hyatt Place Houston/The Woodlands for your stay. We pride ourselves on our diligent team members, who work hard to address guest requests promptly. We're glad to know you recognized their efforts. However, we've taken into account your comments about the initial welcome and strive to improve. We do hope we have another opportunity to exceed your expectations during your next visit. Thanks for sharing your experience!