리셉션

쿡빌 - 테네시 테크의 장기 체류 스위트 여행 후기

2 out of 5
쿡빌 - 테네시 테크의 장기 체류 스위트
897 S. Jefferson Avenue, Cookeville, TN

이용 후기

6.2
평점 10 - 훌륭해요. 349개 이용 후기 중 70개" "
평점 8 - 좋아요. 349개 이용 후기 중 85개" "
평점 6 - 괜찮아요. 349개 이용 후기 중 73개" "
평점 4 - 별로예요. 349개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 349개 이용 후기 중 75개" "

6.6/10

청결 상태

6.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Dieter 님, Germantown

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Good value for the price. Very dated property, but VERY CLEAN!
2024년 4월에 1박 숙박함
답변 제공: MD 님, 2024년 4월 15일
Thank you for your feedback.

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: GM 님, 2024년 3월 5일
Thank you!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Stephanie 님, 2024년 2월 12일
Thank you for your rating and review. We hope to see you again soon.

10/10 - 훌륭해요

LINDA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. Needs to install hair dryers.
2024년 1월에 1박 숙박함
답변 제공: Stephanie 님, 2024년 2월 12일
Linda, Thank you for your rating and review. I will certainly make your request for hair dryers known as I have heard a couple different people mention the need for hair dryers. Wishing you safe travels and we hope to see you again soon.

2/10 - 너무 별로예요

Donna

2024년 1월에 5박 숙박함
답변 제공: Stephanie 님, 2024년 2월 12일
Donna, I am sorry that your stay was anything less than perfect. However, we would love the opportunity to show you that we are dedicated to making your stay as comfortable and enjoyable as possible.

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very clean rooms and friendly people and smoking rooms available
2023년 12월에 2박 숙박함
답변 제공: Stephanie 님, 2024년 1월 18일
Amy, Thank you for your rating and review. We are glad you enjoyed your stay and would love to have you and your family visit us again very soon. Thanks

6/10 - 괜찮아요

Sally

2023년 11월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 12월 22일
Sally, Thank you for your rating and review. We hope to see you and your family again soon!

10/10 - 훌륭해요

bobbie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 10일
THANK YOU!

10/10 - 훌륭해요

Denny Carol

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to the interstate and other main roadways.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 30일
Thank you!

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Stephanie 님, 2023년 10월 20일
Daniel, thank you for your rating and review. We hope to see you again soon! Thank you!

10/10 - 훌륭해요

Katey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 10월 14일
Katey, thank you for rating and review. We hope to see you again very soon!

8/10 - 좋아요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoy the low rates.
2023년 10월에 3박 숙박함
답변 제공: Stephanie 님, 2023년 10월 14일
Amanda, thank you for your rating and review. We hope to you again very soon!

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Monarch 님, 2023년 9월 8일
Thank you!

10/10 - 훌륭해요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk worker is awesome and he will go above and beyond to help with whatever needed
2023년 7월에 3박 숙박함
답변 제공: Stephanie 님, 2023년 7월 13일
Jeremy, Thank you for your rating and review. We are thankful you chose us to be your home away from home. We hope to see you again soon! Thanks,

8/10 - 좋아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 7월 9일
Rebecca, Thank you for your rating and review. It was an honor to have you and your family stay with us. We hope to see you again very soon!

10/10 - 훌륭해요

Melinda

2023년 7월에 3박 숙박함
답변 제공: Monarch 님, 2023년 8월 3일
Thank you!

2/10 - 너무 별로예요

Laxman

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked non smoking room but it was smoking room and front desk woman behavior was worst They take only cash for security and i atm charge extra$3 . I don’t suggest stay there Thanks
2023년 6월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 6월 28일
Laxman, I am sorry to hear that you did not have a very good experience while staying with us. The reason we only accept the deposit in the form of cash is because on a credit card, when you leave our property and we release the hold on your card the credit card company actually does not release the hold for 7-10 business days. Therefore, we was having some upset customers because they wasn't able to access their funds. I hope this helps. We would love to have you and your family come stay with us in the near future so that we can earn a better rating from you. Thanks,

10/10 - 훌륭해요

Cheryl

2023년 6월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 7월 9일
Thank you for your rating and review. We are so thankful that you chose us to make as your home while you was away from yours. We hope to see you again very soon! Thanks,

2/10 - 너무 별로예요

Bobby

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would not recommend
2023년 6월에 2박 숙박함

8/10 - 좋아요

Jerome

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
America’s Best Value Inn
Clean, quiet place & a better price than nearby competitors.
2023년 5월에 8박 숙박함
답변 제공: Stephanie 님, 2023년 6월 7일
Jerome, Thank you for the Review. It is always an honor to have you and your family stay with us. We hope to see you again soon! Thanks,

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is the cleanest ive stayed as far as travel motel
2023년 5월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 6월 3일
Amy, Thank you so much for your rating and review. It was a pleasure having you and your family stay with us. We hope to see you again in the near future! Thanks,

4/10 - 별로예요

Barbara

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was nice. Room was a little on the dirty side and there were plenty of bedbugs and fleas. Television did not work. Not the worst place I’ve ever stayed.
2023년 5월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 5월 31일
Barbara, I am sorry that you did not have an enjoyable stay here with us. However, if you would have made your complaints known, we would have been more than happy to accommodate you. Thanks,

2/10 - 너무 별로예요

Joseph

2023년 5월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 6월 28일
Joseph, I am sorry to hear that you did not have a good experience with us. However, we would love to have you and your family come stay with us in the near future so that we can earn a better rating from you. Thank you

10/10 - 훌륭해요

Irena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in, room was as expected for the price. Disappointed the pool was not operational as I was specifically looking for motel with pool!
2023년 5월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 5월 27일
Irena, Thank you for your 5 out of 5 rating. We are sorry that the pool was not operational during your stay. We are currently waiting on a piece to come in so that we can fix it. We would love to have you and your family back during the summer so that you can enjoy our pool. Thank you,

10/10 - 훌륭해요

Archie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 5박 숙박함
답변 제공: Stephanie 님, 2023년 5월 27일
Archie, Thank you for your 10 out of 10 rating. It was a pleasant to serve you and your family. We hope to see you again soon! Thank you,

8/10 - 좋아요

Laurie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 5월 17일
Laurie, Thank you for your review and rating. We hope to see you again in the near future.

6/10 - 괜찮아요

Bruce

가족 여행
I have never had to pay a $40 cash deposit to stay in a hotel. It was a nuisance. They don't provide any breakfast either. Otherwise I have no regrets.
2023년 5월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 5월 15일
Bruce, I apologize that the deposit was an aggravation to you. However, the reason we do cash only for the deposits is because when a "hold on funds" is placed on a credit card, most credit card companies actually hold in an amount that exceeds what we request for the deposit. When you check-out and the hold is released, it actually takes 7-10 business days before you can access those funds. I hope this explanation gives you a better understanding as to why we require cash. We certainly hope to see you again soon!Thanks,

2/10 - 너무 별로예요

Ashley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Horrible customer service and stay
Highly do not recommend this place. There was bugs in the room, toilet did not work, then not to mention at time of check out the dude at the desk proceeded to tell us that a drawer was broken in the room we stayed in and charged us for it when it was broken since we checked in and was reported as such. Also claimed he would not rent out a room that had anything wrong with it. But yet the toilet was broken along with said drawer that he claimed we broke and didn’t even tell us about until check out time. Also this place is false advertising as they do not serve breakfast. Highly do not recommend staying here.
2023년 5월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 5월 15일
Ashley, I am sorry to hear that you did not have a pleasant experience during your stay with us. We have had maintenance check the room that you was in, and thankfully, we did not find any trace of any bugs. Also, if you would have notified us immediately regarding issues with the toilet, we would have certainly moved you into a room with no issues. Thanks,

4/10 - 별로예요

Dale

가족 여행
별로예요: 직원 및 서비스
Surprise Requirement.
Had to provide $40 cash at checkin. Clerk checked room next morning and returned cash. Since they used credit card for payment this makes no sense. Has to wait at checkin because clerk was doing online reservations.
2023년 4월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 5월 1일
Dale, we do require a 40 cash deposit upon arrival that is refunded at check-out as long as there is no damages or nothing missing. As you stated, we do a quick check of every room as they check-out. The reason we require cash instead of credit card is because when we release the hold of the funds on your credit card, it takes 7-10 business days before the release is granted. Unfortunately, the way our computer system is set up, once we start a reservation we have to complete it in order for the room to be held for that guest. I hope these explanation's re-assure you that we always have our guests at our best interest. We would certainly enjoy and love to have you come back and stay with us. Give us the opportunity to raise that 4 out of 10. Customer service is our greatest value so we hope to see you soon!

4/10 - 별로예요

Tim

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
As an older facility, it needs cleaning up. The ceiling tiles were covered in rust, mirrors and windows needed were dirty. The bathtub had a layers of filth and hasn’t been properly cleaned in ages, and a previously used wash cloth was hanging in the shower. Hopefully our room was the only room this bad. The office staff was kind, understanding and easy to work with. Would we ever stay here again? Only if they maintain a realistic level of cleanliness.
2023년 4월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 4월 20일
Tim, I am very sorry that your experience was not up to our standards. We strive to earn your business. We have had a change in housekeeping employees recently. Therefore, we would like to ask that you give us another opportunity to earn your committed business.

4/10 - 별로예요

Carlos

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Somebody was knocking on the door at midnight she did it twice looking for someone else. I call the front desk
2023년 3월에 4박 숙박함
답변 제공: Stephanie 님, 2023년 4월 3일
Carlos, I am sorry this happened to you. We would like the opportunity to show you we can earn a 5 out of 5. Hope to see you soon.

2/10 - 너무 별로예요

Nathaniel

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Nothing Nothing interesting coffee maker don't work
2023년 4월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 4월 3일
Nathaniel, I am sorry that your coffee maker did not work. Did you inform us of that? We would like the opportunity to show you we can do better. So, we hope to see you soon. Thank you

8/10 - 좋아요

Robbie

2023년 3월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 4월 20일
Robbie, we would like to say Thank you for giving us 4 out of 5! Our employees are committed to their jobs and that is what makes it possible for you to have a pleasant stay with us!

6/10 - 괜찮아요

Chuck

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unsavory people hanging out all night,and police being called for drugs or a domestic dispute
2023년 3월에 4박 숙박함
답변 제공: Stephanie 님, 2023년 3월 11일
We apologize about the people hanging out in the parking lot and law enforcement being called. We are currently under new management and in the process of getting situations such as this under control. We hope that you give us another chance to earn five stars instead of three. Thank you,

4/10 - 별로예요

Jackson

2023년 3월에 2박 숙박함
답변 제공: Stephanie 님, 2023년 4월 3일
Jackson, I am sorry that you did not have a good experience and only gave us a 2 out of 5. We would like to have an opportunity to show you we can do better and earn 5 out of 5. Thank you!

2/10 - 너무 별로예요

Tonya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room wasnt cleaned had asmed for extra towels was told no even tho i had book for 3 adults the rokm wasnot cleaned next day or clean towels will not return to this hotel again
2023년 3월에 2박 숙박함
답변 제공: avi 님, 2023년 3월 7일
sorry for that we will try to improve it next timewe are under new management ones again sorry for that kind of experience

10/10 - 훌륭해요

Shara

2023년 2월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 3월 11일
Thank you for the five stars. Hope to see you again soon!

6/10 - 괜찮아요

Chad

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: abvi 님, 2023년 2월 22일
Thanks for your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 4박 숙박함
답변 제공: abvi 님, 2023년 2월 22일
Thanks for your feedback.

2/10 - 너무 별로예요

Shara

2023년 2월에 1박 숙박함
답변 제공: Stephanie 님, 2023년 4월 3일
Shara, I am sorry that you did not have a good experience and only gave us a 1 our of 5. I do see that you have stayed with us a couple times since then and I hope those experiences was much better. Thank you!

10/10 - 훌륭해요

Brian 님, Sparta

연인과의 여행
2023년 2월에 1박 숙박함
답변 제공: abvi 님, 2023년 2월 4일
Thank you for your feedback.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was great!!
2023년 1월에 1박 숙박함
답변 제공: abvi 님, 2023년 2월 4일
Thank you for your feedback.

10/10 - 훌륭해요

lindsay

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: abvi 님, 2023년 2월 4일
Thank you for your feedback.

4/10 - 별로예요

Bin

좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Hotel is conveniently located beside I-40, but it is on the top of a hill. The room was not cleaned well, lots of dusts on every. Furniture was very old. The refrigerator was quite noisy. The hotel required a $40 deposit must be in cash. When check out, the frontal desk lady checked the room before giving back my deposit.
답변 제공: General Manager 님, 2023년 1월 12일
Dear Bin,Thank you for being our guest during your time in the area. We're happy to hear that our proximity to I-40 worked well for your travel plans, but we apologize that you had these concerns regarding the condition of the room. Our housekeeping team has been notified of your concerns so that they can give some extra attention to the room. If your travels bring you back this way, we hope that we will have the opportunity to serve you again.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스
ABVI was clean and quiet and just what I expected for the very reasonable price.
답변 제공: GM 님, 2023년 11월 10일
THANK YOU!

4/10 - 별로예요

Kelly

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Blood, bugs/spiders, webs, and mold. Had too leave.
2022년 11월에 1박 숙박함
답변 제공: abvi 님, 2022년 11월 29일
We are sorry for your inconvenience during your stay with us. We will try to improve.

2/10 - 너무 별로예요

David

좋아요: 숙박 시설 상태 및 시설
Get ready to argue about everything
I made my reservation through Hotels.com and everything online was great when I arrived they said I have to have a $100.00 security deposit in cash or I can't check in, when questioned they said its posted on the website, I showed them the Hotels.com reservation and no deposit is listed. They didn't care, no deposit no room. The bed was never made for 7 days, the trash was emptied every other day I don't think the room was even vacuumed the entire time we were there, my wife had to ask for fresh towels and they argued with her and she had to bring the dirty towels to get clean. If you want a cheaper price and cheaper service stay here, otherwise stay away
2022년 10월에 7박 숙박함
답변 제공: abvi 님, 2022년 11월 29일
We are sorry for your inconvenience during your stay with us. We are trying to improve our service and hope to serve you better next time.

8/10 - 좋아요

Roy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: abvi 님, 2022년 10월 29일
Thank you for your feedback.

6/10 - 괜찮아요

Loyola

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
The hotel was fine it was Hotel.com that I would not use again!
2022년 10월에 3박 숙박함
답변 제공: abvi 님, 2022년 10월 29일
Thank you for your feedback. Hope to see you again.

10/10 - 훌륭해요

Terri

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Super clean place. I always bring bug spray because.... hotel.... and nothing went running. Everything was clean, fresh and the owners are super nice. They even did their best to accommodate my temporary disability due to an injury
2022년 9월에 1박 숙박함
답변 제공: abvi 님, 2022년 9월 10일
Thank you for your feedback, hope to see you again.