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레드 루프 인 & 스위트 코넬리우스 - 레이크 노먼 여행 후기

2 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 283개 이용 후기 중 70개" "
평점 8 - 좋아요. 283개 이용 후기 중 99개" "
평점 6 - 괜찮아요. 283개 이용 후기 중 45개" "
평점 4 - 별로예요. 283개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 283개 이용 후기 중 33개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean. Kept in good condition. Professional staff
2024년 4월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 4월 15일
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. Randall, I am thrilled to read your kind remarks about our clean and well kept hotel, and our professional staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Randall, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 - 별로예요

Carol

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très vieux plancher mal propre draps et couvre lit tachés déjeuner très très limité
2024년 4월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 4월 14일
Merci d'avoir pris un moment pour laisser un avis, Carol. Le personnel et moi-même du RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN avons été déçus de voir votre note de 2/5. Vous avez indiqué que l'entretien et la propreté du sol, les draps tachés et les autres problèmes évoqués ont gâché votre expérience. Concernant le petit-déjeuner, celui-ci est servi tous les jours de 6h00 à 9h00. Notre objectif est d'offrir un séjour propre et confortable à tous nos clients, je suis donc désolé d'apprendre que cela n'a pas été atteint avec vous.À l'avenir, si vous séjournez à nouveau chez nous, veuillez contacter notre réception en temps réel pour vous assurer que vous êtes à l'aise. Les commentaires des clients, comme le vôtre, aident Red Roof à améliorer notre expérience client, alors merci de les partager avec nous. Nous espérons que vous nous donnerez l’opportunité de vous offrir un séjour encore meilleur lors de votre prochaine visite dans la région.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

jorge Lopez de

출장 여행
좋아요: 편의 시설/서비스
It was a good place the room they gave me was nice and clean everything in the room was in working order
2024년 4월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 4월 5일
Hello Jorge, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Cornelius – Lake Norman. We appreciate you taking the time to share your feedback, most especially the comment you made about the cleanliness of the room, prompting your 4/5 rating. It's important for us to impress our guests and your comments will make this goal that much more attainable. Our Red Roof team hope to see you again soon, and hopefully to impress you with our ongoing improvements.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Marie-Claire

Bad
2024년 4월에 1박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 4월 3일
Hey Marie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cornelius – Lake Norman. It's saddening to see you had a bad experience with us. Red Roof does value your business and would love to provide you with a much better experience. However, we ask that you add additional comments, so that we can know were we need to make the necessary changes. Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

James

Very smooth check in thanks to a very friendly and helpful lady! Clean, comfortable room for the money. Great location off of 77.
2024년 4월에 1박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 4월 3일
Hey James,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cornelius – Lake Norman. It's thrilling to hear that our clean and comfortable room met your expectation. I'm happy our great location and friendly staff also help to create an ideal experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Richard 님, Cuyahoga Falls

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 2월에 1박 숙박함
답변 제공: Samantha Rediresponse Specialist 님, 2024년 3월 2일
Dear Richard,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. It's so heartwarming to hear that you found our hotel to be a nice place to stay, prompting your 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieve that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review and we look forward to your next stay at Red Roof. Sincerely,Red Roof Management

8/10 - 좋아요

Rene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ares has shops eating. you can walk to all of them
2024년 2월에 1박 숙박함
답변 제공: Samantha Rediresponse Specialist 님, 2024년 2월 28일
Dear Rene,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. I am happy you were pleased with the area in which we reside because of our close proximity to restaurants, you were able to enjoy. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieve that with your visit, prompting your 4/5 score. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 - 좋아요

Rene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is older. So in some spots show's *But it's clean the clean it all the time beads are clean I see them when im around. property is clean.
2024년 2월에 1박 숙박함
답변 제공: Samantha Rediresponse Specialist 님, 2024년 2월 26일
Dear Rene,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. You indicated that the appearance of the property did not meet your expectations, which was truly disheartening to hear. However, it was great to hear that you were pleased with the cleanliness of our facility. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 - 좋아요

Rene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a older property. But it's clean cept up neighbor hood you can ealk around. so it a good spot
2024년 2월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 25일
Hello Rene, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Cornelius – Lake Norman. I'm thrilled to see that you loved the cleanliness of the property, prompting your 4/5 score. However, I was saddened to see that the property was not to your liking. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Rene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It's a older place but clean. Neighbor hood not bad . you can get stuff walking around it.
2024년 2월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 24일
Hello Rene, The team and I at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding our cleanliness and convenient proximity to stuff. Our apologies for the location. We hope you will return so that we can provide you an even superior experience the next time you visit Red Roof. Thank you again for sharing your experience. Sincerely, Red Roof Management

10/10 - 훌륭해요

Richard 님, Cuyahoga Falls

반려동물 동반 여행
Good place
2024년 1월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 2월 7일
Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

8/10 - 좋아요

Allison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 1일
Hello Allison, The staff at the Red Roof Inn & Suites Cornelius – Lake Norman and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Beth

2023년 12월에 3박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 1일
Hello Beth,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Cornelius – Lake Norman. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Jeffrey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast was so lame.
Breakfast was so lame. Don't want to get into the details but don't bother staying here - go somewhere else.
2023년 12월에 1박 숙박함
답변 제공: sd 님, 2023년 12월 25일
I am sorry to hear that your stay at our property was not the best. I have looked into breakfast options & pass it on to management your feedback is very important to us.I do apologies for the inconvenience.

10/10 - 훌륭해요

Lindy

2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 13일
Hello Lindy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 19일
Hello Cathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

6/10 - 괜찮아요

Donald

별로예요: 숙박 시설 상태 및 시설
Not what they say comes with it
2023년 11월에 1박 숙박함
답변 제공: sd 님, 2023년 12월 25일
I do apologies for the inconvenience you had. We would like to serve you better and your feedback is important to us.

8/10 - 좋아요

Jerrold

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 11월 15일
Hello Jerrold,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Monique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Red roof Inn
The room was clean. The shower could use an update. All in all it was pretty good.
2023년 10월에 1박 숙박함
답변 제공: sd 님, 2023년 10월 24일
Thank you for the feedback. We will look into shower and pass this to management

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Room issues, not quite breakfast.
First room stunk of cigarette smoke, went back to front desk and got a room change. Second room was clean and didn't smell. The phone didn't work. Phone jack pulled out of wall. Exhaust fan in bathroom didn't work. No tissues. Metal bed frame and skirt around the base of the bed was very loud. Made noise every time you moved. Front desk was notified. The breakfast was disappointing. Bread, bagel, english muffin, instant oatmeal, butter, cream cheese, coffee, milk, cheerios. Not even juice.
2023년 10월에 1박 숙박함
답변 제공: sd 님, 2023년 10월 24일
Sorry for the experience you had our property though its smoke free hotel but smell gets in the room when guest are smoking outside of the rm sorry to hear phone did not work and no juice we going to put everything in place by discussing with management.We appreciate your comment and looking forward to serve you better next visit

2/10 - 너무 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Infestation!
Room was infested with roaches. Tried to get a refund but couldn’t. Best they could do was move me to a different floor/room. Wasn’t comfortable due to the fear of bugs in the new room. New room was remodeled and clean, but won’t book here again.
2023년 10월에 2박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 22일
Hi Joshua,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel, please accept our most sincere apologies. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Thank you again for your review.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

Brenda

연인과의 여행
좋아요: 직원 및 서비스
It didn't seem very clean. And lots of noise from traffic and guests. But was inexpensive,
2023년 10월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 22일
Hi Brenda,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. I'm glad our prices were to your liking, however, you indicated our hotel's cleanliness was inadequate, our apologies for any inconvenience. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Stephen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Sheets and towels were stained. Tub was FILTHY. Bathroom had water leak problem that had to pit down towels to keep from flooding the floor. Mildew between door frame and wall showed that water leak had been there for a long time. One of the beds had black stains on the fitted sheet that no way the maid did not see but put on anyway. The other fitted sheet was stained and washed poorly. Had to take the cleaner flat sheet from the other bed to cover up the stains in order to sleep on it. Pathetic that had to be done. Hairs in the tub had to be washed out before use. Refrigerator was long past due to be replaced. The gasket seal around the door ws almost completely off in the lower corner and had to push the door hard to close it to keep things in fridge cold. The only positives were that the staff was very nice and friendly, and the floors in main room and counter tops appeared to be the only real cleaned surfaces. Bathroom floor gross and of course had to out towels down to mop up the leaking water.
2023년 9월에 2박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 10월 4일
Dear Stephen,Thank you for telling us about your recent visit to RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. I was happy to read that our nice and friendly staff pleased you. However, I was saddened to read that the uncleanliness of the bathroom floor, the possible stained towels and the other concerns expressed hindered your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 10월 4일
Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Cathy

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Room had issues with no working telephone wires hanging out wall, and cigarette burns all over the tub. Felt overpriced for type of room.
2023년 9월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 9월 30일
Dear Cathy,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Cornelius – Lake Norman. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the issues with no working telephone wires hanging out the wall, the cigarette burns all over the tub and the other concerns you listed which hindered your stay. I have shared your feedback with management in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

PABLO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 17일
Thank you for taking a moment to leave a review, Pablo. The staff and I at the Red Roof Inn & Suites Cornelius – Lake Norman appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 8월에 4박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 17일
Thank you for taking a moment to leave a review, Edgar. The staff and I at the Red Roof Inn & Suites Cornelius – Lake Norman appreciate your 5/5 score following your stay. I am happy that you had a great stay with us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Rajesh

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a decent place. Bedsheets are not changed and they have stains all over. Had to change rooms
2023년 8월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 30일
Dear Rajesh,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. I am sorry that your experience did not meet your expectations due to our hotel not being up to your standards and the stained linens you mentioned.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,SharmaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Stanley

2023년 8월에 4박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 17일
Thank you for taking a moment to leave a review, Stanley. The staff and I at the Red Roof Inn & Suites Cornelius – Lake Norman appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Deshawn

IT was okay for the price
2023년 8월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 16일
Dear Deshawn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with a more comfortable stay in the future.Sincerely,Dannielle Red Roof Management

6/10 - 괜찮아요

Keith

2023년 8월에 1박 숙박함
답변 제공: Dannielle Redirfesponse Specialist 님, 2023년 8월 16일
Hello Keith, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cornelius - Lake Norman and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 - 훌륭해요

Richard

2023년 8월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 29일
Hello Richard,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Lynette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
Great stay!!
2023년 7월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 1일
Dear Lynette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Dannielle Red Roof Management

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome place
Loved the location stayed here before
2023년 7월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 7월 24일
Dear Michael,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. We sincerely appreciate your 5/5 score and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist

10/10 - 훌륭해요

Melvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 7일
Hi Melvin,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

virginia

반려동물 동반 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dated- dirty-cigarette burns-non- smoking room smelled like smoke.
2023년 7월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 7일
Hello Virginia,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. Please accept our most sincere apologies for the concern you described regarding non-smoking room smelling of smoke. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Michael

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
By far the most disgusting hotel I’ve ever stayed in. Dirt, stains, scratches and dents all over the doors, walls, bed, and dead bugs and spiderwebs all over the room, including a pile of ashes swept under the air conditioner. The room stunk so bad of cigarette smoke as if it’s embedded into the walls from 40 years of smoking inside. I barely slept. Ironically they charge a $100 incase of damage, but the room was already so damaged it honestly couldn’t be any worse. I called the front desk to report how gross it was and she told me the hotel is full or they’d switch me. Was surprising since there were only a few cars in the parking lot…. Never again.
2023년 7월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 3일
Hello Michael,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the room smelling of smoke and its cleanliness. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

10/10 - 훌륭해요

Ingrid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I recommend this property. It is clean. Located in a safe neighborhood
2023년 6월에 2박 숙박함
답변 제공: SD 님, 2023년 6월 13일
THANK YOU FOR TAKING TIME TO WRITE REVIEWS WE APPRECIATE BUSINESS & WOULD SEE YOU AGAIN TO SERVE YOU.THANKS

10/10 - 훌륭해요

Ingrid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean hotel. The location is wonderful, near shops and restaurants. I recommend this hotel. Price is good
2023년 6월에 1박 숙박함
답변 제공: SD 님, 2023년 6월 13일
THANK YOU FOR TAKING TIME TO PUT REVIEWS FOR OUR PROPERTY. WE WOULD LIKE TO SERVE YOU AGAIN IN NEAR FUTURE& THANKS FOR STAYING WITH USTHANKS

4/10 - 별로예요

MARK

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was overpriced for what was offered. The "breakfast" only included coffee, two types of cereal, a gallon of milk from the local grocery store in a fridge, and packets of swiss miss. On the bright side, the lobby was clean, whereas the rooms were partially renovated but I appreciated the nice hardwood floors as opposed to crusty carpet.
답변 제공: SD 님, 2023년 6월 13일
I AM SORRY TO LEARN YOU WERE DISAPPOINTED WITH OUR BREAKFAST AND HIGH PRICE BUT WE DO SERVE BAGELS ENGLISH MUFFINS YOU MUST HAVE MISSED WE WILL CORRECT THIS IN FUTURE, AND THATS FOR THE FEEDBACK

4/10 - 별로예요

Angie

가족 여행
좋아요: 직원 및 서비스
Beds were hard and uncomfortable, bathroom was tiny and didn’t have a fan so it was very hard to take a shower and then get out and get dressed. Also, the hotel was very close to the interstate and all you hear is cars driving by.
2023년 5월에 2박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 6월 3일
Hello Angie,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Cornelius - Lake Norman. I'm sorry that your stay was less than satisfactory. You indicated that you were unsatisfied with the comfortability of the bed, the noise disturbances caused by traffic nearby and the other concern you mentioned. We will take your comments into consideration to make changes to improve our customer experience. It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

8/10 - 좋아요

Jaime

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely better than my expectations. Seemed like they just updated everything, very nice
2023년 5월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 1일
Hello Jaime,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CORNELIUS - LAKE NORMAN. I am happy to read your comments regarding we definitely met your expectations, you found our hotel to be newly updated with everything, and very nice prompting your 4/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for your kind words. We look forward to welcoming you back in the future!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Nancy

2023년 5월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 21일
Dear Nancy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cornelius - Lake Norman and I are happy to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely, Linton Rediresponse Specialist

8/10 - 좋아요

vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 7일
Dear Vincent,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cornelius - Lake Norman and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

2/10 - 너무 별로예요

Laurie

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Across the road from a great food market
2023년 5월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 7일
Thank you for sharing your review, Laurie. Our staff at the Red Roof Inn & Suites Cornelius - Lake Norman appreciate your feedback following your recent visit. It's great to read that our close proximity to the great food market was convenient to your travels. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,LintonRediresponse Specialist

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 7일
Hello Larry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cornelius - Lake Norman and I are happy to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Regards,LintonRediresponse Specialist

8/10 - 좋아요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This a nice clean hotel close to restaurants and great location
2023년 5월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 7일
Dear Cathy,Thank you for sharing your thoughts following your recent experience at the Red Roof Inn & Suites Cornelius - Lake Norman. It's so rewarding to read that our clean hotel, close proximity to restaurants and convenient location met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRediresponse Specialist

10/10 - 훌륭해요

Tracy 님, Leesville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and rooms were very clean. Nice walk in shower and the picture is the room you will get. Staff was very helpful and friendly. They do not have breakfast anymore since COVID but that was not a deal breaker for me. Be prepared to pay $100 deposit--you get it back after the room is inspected but just FYI. Overall great for the price paid and I have stayed here a few times in the past.
2023년 4월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 3일
Thank you for sharing your review, Tracy. Our staff at the Red Roof Inn & Suites Cornelius - Lake Norman appreciate your feedback following your recent visit. It's so heartwarming to read your remarks regarding our friendly staff and value-based rooms. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRediresponse Specialist

8/10 - 좋아요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Older property, but decently taken care of. Staff is friendly. You can tell the rooms are dated, even though they have been updated. Paint needs touching up among other smaller things. Good place to stay for a quick night or two. Just remember, it's not the Marriott.
2023년 4월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 5월 3일
Dear James,Thank you for telling us about your recent experience at the Red Roof Inn & Suites Cornelius - Lake Norman. I'm happy to read that our friendly staff and well maintained hotel earned your 4/5 score. Your suggestion pertaining to painting will be taken into consideration as we strive to improve the quality of our services and guest experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

10/10 - 훌륭해요

Eddie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I arrived to the property. Checked in . My bed was very very squeaky. Simone gave me another room that was sooo much better. She made my stay complete & very comfortable I couldn’t thank her enough. She is very professional & very nice . Give her a pay raise 🙏💯.
2023년 4월에 3박 숙박함
답변 제공: SD 님, 2023년 4월 28일
Thank you for your feedback we appreciate to find out how my staff are doing to make your stay comfortable, and for sure we will pass this comment to her. will pass it to the management team too.