Dear Susan, We are sorry to hear of your disappointment during your 3 night stay. As I'm sure you can appreciate, this year is a very different one due to the pandemic still being an issue. The team have been taking extra precautions due to the rising cases across the islands, by limiting contact time within guest rooms, which are in place to help protect our guests, staff, visitors and islanders alike. Thankfully, we have managed to ensure we have stayed open and operational for the season, whereas some businesses have had to close, so we still stand by our decision to limit the offering of servicing guest rooms daily during their stay this year. We are happy to replace and replenish any room items via request from guests and will arrange small services for our long stay guests at present. Our team regularly clean and sanitize all public areas in the hotel and ensure than the hand sanitizing stations are fully stocked, so apologies if you found this wasn't the case. It's great to hear that you enjoyed the service that our staff provided and thank you kindly for noting this. We hope to be able to welcome you back one day in the future when hopefully the offerings will be back to our normal standard.

Dear Anonymous Thank you for taking the time to share your recent experience with us and we look forward to welcoming you back Kind regards Scott General Manager

Dear John, Many thanks for taking the time to share your recent stay and experience with us and your feedback has been shared with the team. We do hope to welcome you back once again in 2019. Kind Regards & Best Wishes Management

Dear Barbara, Many thanks for taking the time to share your recent experience with us and we are pleased to learn the visit had been enjoyed from the beginning to the end. We do look forward to welcoming you back in 2019. Kind Regards & Best Wishes Management

Dear Lori, Thank you for taking the time to share your recent experience with us and pleased to learn and read that your experience had been enjoyed as much as you say. We do hope and look forward to being able to welcome you back. Kind Regards & Best Wishes Management

Dear Julie, Thank you for taking the time to share your recent experience with us. We do hope to welcome you back in the future. Kind Regards & Best Wishes Management

Dear Anonymous Many thanks for taking the time to share your feedback with us. Your comments have been shared with our team along with feedback being taken on board. Please do rest assured, we as a team and company here are always wishing to improve our offering. Kind Regards & Best Wishes Management

Dear James, It is a pleasure to read that you have enjoyed the Islands and the magnificent location that we are fortunate to be based on. We do offer our lower restaurant to those traveling, visiting, staying or dining with us here without dogs, in our lower restaurant. Kind Regards & Best Wishes Management

Dear Anonymous, Many thanks for taking the time to share your recent visit with us. We are pleased you enjoyed the beauty of these Islands and do hope to welcome you back in the near future. Kind Regards & Best Wishes

Dear Anonymous, Thank you for taking the time to share your opinion with us. It is a shame that you did not experience our lunch or dinner offering and I am sorry to learn our breakfast offering was not up to the standard we at least wish it to be. I would like to assure you that our service has improved greatly and we are continually striving to improve our services and learn from our shortcomings. Kind Regards & Best Wishes

Dear Anonymous, Many thanks for taking the time to share your recent experience and stay with us. We do hope to welcome you back in 2019 if not before. Kind Regards & Best Wishes

Dear Fiona, Thank you for taking the time to review your recent stay with us at Karma St. Martin's. We are very happy, that you were able to fully enjoy your stay and we hope to see you again in the near future. Kind regards, Bjoern Duerr General Manager

Dear Traveller, We appreciate your comments and we would like to thank you, for taking the time to write those. It is always great to hear, that someone enjoyed their stay. We hope to see you again in the future. Kind regards, Bjoern Duerr General Manager

Dear Kim, What a pleasure to read your review about your recent stay with us at Karma St. Martin's. Thank you! We hope to see you again. Kind regards, Bjoern Duerr General Manager

Dear Chris, Thank you very much for your great feedback. We are very happy, that you were able to fully enjoy your stay with us at Karma St. Martin's. We hope to see you again in the future. Kind regards, Bjoern Duerr General Manager

Dear Traveler, Thank you very much for your kind review. We are happy, that you were able to fully enjoy your stay with us at Karma St. Martin's and the Island itself. We are looking forward to welcoming you again in the future. Kind regards, Bjoern Duerr General Manager

Dear Cathy, Thank you very much for your kind words, even though we could not impress you with our breakfast. Please be assured, that I will pass on you compliments towards our staff. We hope to see you again. Kind regards, Bjoern Duerr General Manager

Dear Traveler, Thank you very much for your kind words. I will certainly share your feedback with the whole team, since this is the heart of the Karma experiences. And we are happy, that you were able to fully enjoy your holiday with us at Karma St. Martin's. We would love to welcome you again in the near future. Kind regards, Bjoern Duerr General Manager

Dear Traveler, Thank you very much for your kind review and sharing your experiences with us. It is a pleasure to read that you enjoyed your stay and we are looking forward to welcoming you again in the near future. Kind regards, Bjoern Duerr General Manager

Dear Traveller, We are very appreciative of the time and effort you spent to share this review with us. We are delighted to read that you enjoyed your recent visit, as guest satisfaction is at the heart of the Karma experience. And we are looking forward to welcoming you again next season. Kind regards, Bjoern Duerr Acting General Manager

Dear Guest, Thank you in advance for taking the time to share a little good Karma on Expedia. It is always great to be recognised and your kind words are very much appreciated. Thank you again for this wonderful review and we look forward to creating another outstanding experience for you next time you visit Karma St Martins. Kind regards, Bjoern Duerr Acting General Manager

Dear V, Thank you very much for your kind words and your detailed review on Expedia. We are happy to read, that you were able to fully enjoy your stay with us in Karma St. Martins. We hope to see you back next season. Kind regards, Bjoern Duerr Acting General Manager

Dear Anne, We are very appreciative of the time and effort you spent to share this review with us. It is always a pleasure to read about how much you enjoyed your time while staying with us at Karma St. Martins. However, I regret to learn that not every experience lived up to your expectations. Guest satisfaction is essential, and there’s no excuse for you not having the time of your life, at all times, whilst on holiday. It is only through honest feedback that we can continue to improve the iconic Karma experience, and I hope that you will please accept my sincere apology. Kind regards, Bjoern Duerr Acting General Manager

Thank you for your review of Karma St. Martin's. I am glad you enjoyed the hotels location and views. We are perfectly situated on one of the prettiest beaches in Scilly. I am sorry to hear that you didnt enjoy the buffet options here at the hotel. This is something we will strive to improve upon.

Hi Susan, Thank you for staying with us at Karma St. Martin's. The isles of Scilly is the perfect destination to relax and unwind. I am proud of the whole team here and what they have acheived. We hope to see you again soon. Kind regards Francesca

Hi Jean, Thank you so much for your 5 out of 5 review of Karma St. Martin's. We are glad you loved the food, I have passed on your kind comments to the head chef here. We will do a sun dance for your return! Kind Regards Francesca

Thank you for your review. I am sorry that you experienced delays in food service but I am glad to hear you enjoyed the food. We have problems with BT but we have now dedicated an office wifi line to the guests which will hopefully improve things until we can get it fixed. It was lovely to meet you and your family and we hope you shall return soon. Kind Regards Francesca