발코니

머천트 매노 여행 후기

4 out of 5
머천트 매노
Western Terrace, Falmouth, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 67개 이용 후기 중 27개" "
평점 8 - 좋아요. 67개 이용 후기 중 25개" "
평점 6 - 괜찮아요. 67개 이용 후기 중 9개" "
평점 4 - 별로예요. 67개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 67개 이용 후기 중 3개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Pablo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto mucho este lugar! Esta increíble, excelente lugar! Su personal muy amable. Recamaras muy acogedoras, definitivamente vuelvo!
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Jane

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

SW

별로예요: 직원 및 서비스
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

THP SYSTEMS LTD

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel but needs human touch
Great hotel and good location nice to see little touches of excellence. we stayed visiting friends and it was great to be able to entertain them there. Nice restaurant and very up to date rooms and facilities. My one overriding slightly negative comment was how 'impersonal' it felt. The electronic booking -in was more akin to bar code shopping at waitrose (and didnt work.. we needed staff to help, both booking in, and out) and the breakfast process was slick but slightly impersonal. Very efficient but overall we felt 'processed'
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Jean-Michel

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Professing to be a luxury property. But in truth is nothing more than a beautiful old property with a 60's extension that has had some recentish renovations. The noise insulation is awful, I could hear neighbouring rooms quite clearly. I was woken by people walking in the corridor at night. Check-in and Check-out was appalling - the owners need to employ a person full time until at least 8/9pm, not rely on some very odd screens in the reception area. I checked in around 1830, and had to hassle the bar staff to get hold of my room key. The breakfast was as expected, but nothing to write home about. A final observation, as a client in their 30's is that perhaps the issue I have don't matter to most clients, as they seem to be 65 so probably can't hear too well, and don't have a job, so check in mid afternoon.
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 3박 숙박함

8/10 - 좋아요

Aimie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay as always
Comfortable stay and easy covid procedure
2021년 11월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic and friendly. Room was lovely and the bar area is perfect.
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Gavin

2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicely decorated hotel with big, comfortable rooms. Breakfast selection was good. I really appreciated the fast charging electric car charger in the car park as I recently changed to an electric car. Swimming pool was a decent size.
2021년 10월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
Well located hotel, with amenities, free parking and great as a base for exploring Falmouth. However, for the price paid the standards expected fell short of the 4* billing. Staff were extremely polite and conscientious in intention, however fell short on simple tasks (e.g. fulfilling breakfast orders, booking sitting for a cream tea, over-booking the swimming pool, inconsistent turning down of the room). The hotel stay for the value unfortunately leaves you feeling a little short changed. It was a pleasant stay in a fantastic seaside town, but it wasn't a mind-blowing experience.
2021년 7월에 4박 숙박함

10/10 - 훌륭해요

Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not enough stars
Booked this hotel for a night get away, can't fault the staff or the hotel. Excellent conditions and overall service
2020년 9월에 1박 숙박함

4/10 - 별로예요

Rose 님, London

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Leaves a lot to be desired for the price we paid for a « comfy  king » with sea view balcony. Bed was poor quality and on wheels, balcony was tiny and sea view non existent. Hot tub in pool was freezing and the wait staff was slow and forgetful. I would not return here.
2020년 8월에 5박 숙박함

8/10 - 좋아요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable clean nice decor. Disappointed with surly nature of one of reception staff. No gluten free bread available. Variable waiting staff sometimes erratic with service but generally good. Would stay again.
2019년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First class service from te time I walked through the door! Excellent restaurant menu & great food, staff very attentive & polite. Overall a wonderful stress free experience.
2019년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely welcome on day one, after a glass of bubbly we were kead to our room., which was nicely decorated and comfortable. For such a big room, the bathroom was very small however, and we felt a little too cramped. Restaurant serve a good continental breakfast , never tried the cooked. Evening menu a little pretentious, but local provenance is a desirable feature on it and quality was good. Spa complex was nice, although the advertised sauna doesn't work any more. The rest was nice though.
2019년 6월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the "reception" being met in the lounge by lovely staff with a tablet to check us in... and a glass of champain and truffles. The food was superb. A limited vegitarian menue however thye offered to add more to the menue the following nights. They could not have been more helpfull
2019년 6월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
The breakfast staff were great, very attentive and nothing was to much trouble - well run team Receptionists - The Australian lady was so nice and welcoming, excellent customer service skills and showed an interest in the guests - not sure what I can say re the other receptionists without being very negative. Room basic for a boutique hotel and in need of a refresh. Location great for both the town and beach
2019년 6월에 7박 숙박함

10/10 - 훌륭해요

Jens Uwe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Englisches Herrenhaus...
Sehr schönes Hotel in einem alten, englischen Herrenhaus... leider war unser Zimmer im neuen Anbau, womit der Charme vom Herrenhaus nicht mehr gegeben war... das Haupthaus ist aber super chic, und die Zimmer sind auch im Anbau, sehr schön gehalten...
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bijou Hotel
Checked in for 3 days while performing at Falmouth Shanty Festival, lovely hotel, clean and comfortable . Easy walk into town. Breakfast good as well. Recommended
2019년 6월에 3박 숙박함

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함

8/10 - 좋아요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lots of stairs, but very comfortable.
2019년 6월에 2박 숙박함

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good breakfast. Insufficient parking. No disabled parking slots. Not possible to wheel suitcase over gravelled carkpark surface. No lift.
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

Morten

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 2박 숙박함

10/10 - 훌륭해요

omar milan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel and will definitely stay again.
This is a lovely find of a hotel and really enjoyed staying there. My room was as expected a lovely single with everything I needed. The common areas were comfortable and I worked there a few of the days and found the atmosphere relaxed. Food was lovely and a surprise as I had not really investigated that. The spa/gym is nice - I did not use the treatments but might next time. The pool and sauna/steam room were lovely. The only thing I would say is in the hall between the gym and main common areas (which my room was off of) could use a little febreze as I am sure a fair few gym members travel down it after a workout (rightly so), and although it’s regularly cleaned - could just smell a bit fresher!
2018년 11월에 3박 숙박함

10/10 - 훌륭해요

CJ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Impeccable service , 5 star .
Impeccable service , clean comfy room . Lovely food would recommend highly . The staff give more like a 5 star service . See you again .
2018년 11월에 1박 숙박함

4/10 - 별로예요

D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Beware which room you get - ours was roasting hot
Room was roasting hot - fed back to management but no real response other than 'sorry'
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함

8/10 - 좋아요

Giselle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful staff and a beautiful hotel
I was warmly greeted at Reception on my arrival and shown to my room on the ground floor. The hotel's common areas are beautifully decorated and furnished. My single room had all I needed. The bed and pillows were very comfortable and the shower was excellent (and the towels were huge and soft). No socket on the desk area to plug in the kettle so had to put it on the floor to make tea which was the only irritation! The swimming pool was closed during my stay, but the modern gym was open. Breakfast has some lovely extra touches available which made it feel special, although the fried breakfast I ordered (of egg, bacon and mushrooms) was a little meager (I was literally given one egg, one strip of bacon and one mushroom!). I would certainly recommend the hotel to others and would have no hesitation staying there again.
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel on top of the hill
Had a wonderful stay at the start of our holiday. The beds were nice, especially the pillows. What really stood out was the staff and their willingness to help. We were traveling with our 9 week old son and they helped arrange a crib and everyone was supportive as I walked the halls all night with a restless kiddo. The food at the restaurant was good but the portions were very "foodie' size. Falmouth is a foodie town so this isn't too shocking. Most importantly the service was excellent. We look forward to coming back. One caveat the handle on the door to our bathroom was loose, otherwise property maintenance was good.
2018년 6월에 1박 숙박함

8/10 - 좋아요

A 님, Norwich

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lovely building, staff lovely. Dog friendly too.
2018년 5월에 2박 숙박함

8/10 - 좋아요

Butterman 님, salibury

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Spoilt by flat roof extensions
Where are are building works underway at the hotel which account for some of the disruption we encountered there. The driveway in front of the hotel has been torn up by delivery vehicles and the hotel sign has fallen over and is leaning on a tree. Some parts of the hotel are very nice, particularly the restaurant, but around the original building many extensions have been built with flat roof‘s which obscure the views towards the sea. Overall our stay was successful but it could have been so much better.
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Stay for my Birthday
Fantastic experience! We only had one night to enjoy this hotel but it was certainly a memorable one. The service was excellent from check-in to check-out. We had a lovely clean, bright and spacious room with a very comfortable bed. The leisure club was very good with a good variety of cardio and weights to cater for all levels of fitness. Finally, breakfast was plentiful with loads of choice. I particularly enjoyed the speciality granola. Will definitely return to this hotel. Very Very Well Recommended!
2017년 12월에 1박 숙박함

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Book this hotel!!
Absolutely fantastic hotel, I would definitely stay there again in a heartbeat. The service was second to none, the food was beautiful and the room was amazing, especially the bed and pillows. I haven't slept that well in such a long time!
2017년 12월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Food
There is no choice for meals Same manu for lunch and dinner
2017년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful contemporary modern haven
A beautiful, modern contemporary hotel with a brilliant breakfast selection and quality. Relaxing pool and spa facilities and great location to both town, harbour and beaches. We will definitely visit again. Thank you
2017년 8월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Nice hotel but functions spoilt stay
We stayed at Merchants Manor after a long overnight journey from the South Coast. We were very tired and wanted an early night. Unfortunately there was a function downstairs which was really loud and stopped us from sleeping. We asked to have the music turned down but nothing happened. In my view guests should be warned when booking that there is going to be a function. We wouldn't have stayed there if we'd know that. It felt that hotel guests played second fiddle to function guests.

10/10 - 훌륭해요

CT 님, TH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best hotel in this trip
Superb room and staffs, nice location, good facilities (swiming pool, streaming and fitness). However, it was a bot lound because they had christmas party till midnight.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

andy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
a freindly and comfortable hotel
the room was cosy although the TV was quite small. the bathroom was adequate but the toilet roll holder was hanging off general cleanliness was acceptable and in general it was a pleasant stay

6/10 - 괜찮아요

Rob

좋아요: 직원 및 서비스
Single bed was old and squeaky!

8/10 - 좋아요

Roger 님, Wiltshire

좋아요: 청결 상태, 직원 및 서비스
Nice hotel
Bit expensive for the size of room and breakfast was a bit chaotic.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff.
Excellent friendly helpful staff who went out of their way to make you feel welcome. Food excellent.However the Spa facilities were very disappointing.The pool area was drab and dated, the Pool changing rooms were in a very poor condition.