The hotel has a convenient location and looks pretty from the outside. It is definitely not a 4 star establishment; I would give it 3 stars. The staff was overwhelmed and not well informed. There was shortage of cleaning staff - our room was not cleaned most of the day, and finally cleaned late in the afternoon when we asked for service. The job was done poorly, with many areas in our suite left dirty. During breakfast, there was a severe shortage of serving staff; the one person working there was running around looking super unhappy and trying to keep up which was not possible considering the number of people at breakfast. Our room had a lovely balcony which was great, although the table and chairs on the balcony were filthy. Unfortunately the furniture and decoration of our room was awful - IKEA type square desk and a tiny rickety table. Nothing inviting or comfortable about the interior decoration.