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베스트 웨스턴 더 웨스털리 호텔 여행 후기

3 out of 5
베스트 웨스턴 더 웨스털리 호텔
1590 Cliffe Ave, Courtenay, BC

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 785개 이용 후기 중 278개" "
평점 8 - 좋아요. 785개 이용 후기 중 329개" "
평점 6 - 괜찮아요. 785개 이용 후기 중 122개" "
평점 4 - 별로예요. 785개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 785개 이용 후기 중 16개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Elizabeth 님, Kitimat

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 16일
Thank you for leaving us your rating, Elizabeth! We are so glad that you enjoyed your stay with us.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was exactly what a Best Western Hotel should be like!
2024년 4월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 4월 9일
Thank you for your feedback, James. We are so glad you enjoyed your stay with us!!

10/10 - 훌륭해요

Joel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff. Nearby construction. We'll stay again
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 27일
Thank you for taking the time to leave us a review Joel. We are so glad that you enjoyed your stay!

6/10 - 괜찮아요

Kelly

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I had to leave this hotel without a refund because it was not safe, it stunk, and there were drunk people and prostitution staying there. My daughter was very scared.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 26일
Hi Kelly. First let me offer apologies for any discomfort you experienced with the person you encountered on the property. As I understand it, we moved you to the main building to try and accommodate but this didn't help. Unfortunately there are not many other options available to us, especially in the case of a pre-paid reservation with a 3rd party. We do hope you will give us another opportunity in the future.

10/10 - 훌륭해요

Linda 님, Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is very friendly.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 23일
Thank you for your rating Linda, we are so glad to hear your enjoyed your stay and we hope to see you again soon!

10/10 - 훌륭해요

Ruby

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 12일
Thank you for your review Ruby. We are so glad you enjoyed your stay!

8/10 - 좋아요

Jayson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 12일
Thank you for leaving us a rating, Jayson. We hope you enjoyed your stay with us!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 11일
Thank you for your rating, David. We are so glad you enjoyed your stay!

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 11일
Thank you for leaving us a rating Kevin, we hope you enjoyed your stay with us!

2/10 - 너무 별로예요

Rob

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Everyone on our team was quoted and paid a rate $80 per night cheaper than us. We argued for the same rate directly with the hotel but they told us we were paying the same as everyone else. Discussed it again during our stay. Told us nothing could be done. We won’t be back.
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 6일
Hi Rob,Thank you for taking the time to leave us your feedback. I'm unsure what team you were with, but rates booked through 3rd party sites are fixed and the hotel is not permitted to adjust them. We are able to be much more flexible with hotel direct reservations.

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 6일
Thank you for your rating, Rob! We hope you enjoyed your stay with us!

6/10 - 괜찮아요

Bailey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The heating/cooling unit in the room was VERY loud, and woke us up a lot
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 25일
Thank you for your feedback Bailey. We do apologize for any inconvenience with the heater in your room. We will follow up with Maintenance to have that looked at.

10/10 - 훌륭해요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 24일
Thank you for your feedback, Rhonda! We are glad you enjoyed your stay with us!

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 22일
Thank you for your review Timothy. We hope you enjoyed your stay with us!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel. Very nice staff. I would go there again.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 2일
Thank you for your review John. We look forward to seeing you again in the future!

10/10 - 훌륭해요

Bill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 2일
Thank you for your review, Bill. We are glad you enjoyed your stay with us and we hope to see you again soon!

4/10 - 별로예요

Glena

별로예요: 직원 및 서비스
the halls smelled dirty and hall carpets were terribly worn. At breakfast the waitress was overwhelmed and people had to wait for tables to be cleaned, plates, silverware and for the food to be refilled.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 30일
Thank you for your feedback Glena. We apologize for the longer than usual wait times during your stay and hope you will give us another opportunity to serve you better in the future.

6/10 - 괜찮아요

Catherine

2024년 1월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 23일
Thank you for leaving us a rating Catherine. We apologize that your stay was not more enjoyable and do hope you will give us another opportunity to serve you better in the future.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place and the staff were wonderful
2024년 1월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 2월 2일
Thank you for your review, John. We are so glad to hear you had such pleasant interactions with our team and hope to see you again!

8/10 - 좋아요

Olivier

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The insulation could be improved but bed was very comfy and location is very central.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 27일
Thank you for your review Olivier! We hope you enjoyed your stay with us!

4/10 - 별로예요

Manon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Displeasing things in no particular order: -getting a room in a different building than the main hotel so you have to walk out in the rain to get to the services -cold shower because there’s no hot water -Wifi disappearing at 1am -no flexibility for a late checkout -morning wake up call that wasn’t requested
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 23일
Thank you for taking the time to leave us your review. We do apologize for the issue with the hot water. We unfortunately had an issue with the boiler that took some time to repair. We do offer a 12:00 check-out when our housekeeping team can manage it. I do apologize if we were unable to accommodate one for you.

6/10 - 괜찮아요

Bradley

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 16일
Thank you for leaving us your rating Bradley. We hope you enjoyed your stay with us.

6/10 - 괜찮아요

Ross

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The pool is out of commission. The hotel staff is good. The hotel could use a facelift.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 16일
Thank you for your feedback, Ross. We hope you enjoyed your stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 16일
Thank you for leaving us your rating. We hope you enjoyed your stay!

10/10 - 훌륭해요

Michael

2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 2일
Thank you for leaving us a rating, Michael. We are so glad you enjoyed your stay!

8/10 - 좋아요

Leslie

2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 12일
Thank you for leaving us a rating, Leslie. We hope you enjoyed your stay!

10/10 - 훌륭해요

KIMBERLY

2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 2일
Thank you for your rating, Kimberly. We are delighted you enjoyed your stay with us!

6/10 - 괜찮아요

Boycie

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 11일
Thank you for leaving us your rating. We hope you enjoyed your stay with us.

10/10 - 훌륭해요

Anthonet

2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 10일
Thank you for your rating! We hope you enjoyed your stay!

10/10 - 훌륭해요

Lauri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean quiet room. Breakfast was excellent.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 10일
Thank you for your feedback Lauri. We're glad you enjoyed our breakfast buffet and hope to see you again soon!

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 1일
Thank you for your rating William. We hope you enjoyed your stay with us.

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Construction adjacent to property.
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 1일
Thank you for leaving us your rating, Jim. We hope that the nearby construction was not too disturbing to your stay!

8/10 - 좋아요

Gordon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room and facilities were very nice and clean and the service was good. During the night at around 2 pm young adults were racing around the parking and screaming and yelling for over an hour disturbing our sleep. Night person said he didn't hear anything.
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 1일
Thank you for your review, Gordon! I do apologies for any disturbance you experienced and will follow up with our night staff on dealing with these issues.

8/10 - 좋아요

Shaun

가족 여행
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 29일
Thank you for your review Shaun. We hope to see you again!

10/10 - 훌륭해요

Michael

2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 12월 29일
Thank you for your rating Michael, we hope you enjoyed your stay and hope to see you again!

10/10 - 훌륭해요

Tracy 님, Victoria

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great place to stay for our couple days in the area, Lots of shopping and restaurants in the area, Room was spacious but the carpets did have some stains, The free breakfast buffet was great’
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 12월 22일
Thank you for leaving us your review, Tracy! We are glad to hear you enjoyed our breakfast buffet and look forward to having you with us again!

10/10 - 훌륭해요

Charlotte

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
The staff were very friendly and helpful and the room was perfect. It’s a wonderful place to stay.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Douglas

연인과의 여행, 출장 여행
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 12월 12일
Thank you for leaving us a rating, Douglas. We are glad you enjoyed your stay and hope to have you with us again!

10/10 - 훌륭해요

roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 8일
Thank you for your review Roy. We are glad that you enjoyed your stay and hope to see you again!

10/10 - 훌륭해요

Punita

2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 12월 29일
Thank you for your rating Punita, we hope you enjoyed your stay!

10/10 - 훌륭해요

Chad

2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 5일
Thank you for taking the time to leave us your review, Chad! We are glad that you enjoyed your stay and hope to see you again soon!

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel does not show up properly on maps or google and signage is minimal. Difficult to get to. Elevator was not working. Staff were very nice and great breakfast included.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
Thank you for your review, Cynthia. We do apologize for the difficulty with Google Maps and the inconvenience of the elevator being out of service. We are glad that you enjoyed our breakfast buffet and hope to see you again!

6/10 - 괜찮아요

Tait

2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 16일
Thank you for your review. We hope you enjoyed your stay with us.

8/10 - 좋아요

Doug

연인과의 여행
Our 2 night stay was pleasant, the rooms were very well kept, beds and pillows were excellent. Staff was good and we enjoyed the complimentary continental breakfast. It was above average for what they offered. The layout of the hotel was like navigating a maze though. The elevator was out of service, not a big deal but it meant figuring your way around staircases and doorways to get to your rooms, trust me, it was interesting. All in all? Good stay
2023년 11월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 11월 4일
Thank you for your feedback Doug. We do apologize for the inconvenience of the elevator being out of service, but are glad to hear the rest of your stay was enjoyable!

8/10 - 좋아요

Pamela

2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 4일
Thank you for your rating, Pamela. We are glad that you enjoyed your stay!

8/10 - 좋아요

Valencia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When checking in we explained that my boyfriend was in town for major surgery at the Comox Hospital and requested a room close to the elevator. We were given a room on the ground floor that was easily accessible. We were pleased with this until the next day; the room was at the back across the alley from a construction site. It was noisy all day and not at all restful. The day of the operation I arrived back at the hotel at 8:30 in the evening and could not find a parking spot. I pulled into the check-in zone and went to speak to the desk clerk. I was told that there was a tournament in progress and they took up all the parking but it would be done around 9:30. I was offered no alternative (or apology). When I asked for an alternative, the desk clerk asked if I had checked the side for parking; there was no parking at the side. I felt like I was just expected to come back in a hour. I was exhausted and extremely disappointed with this situation.
2023년 10월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 11월 1일
Thank you for your feedback, Valencia. I am glad to hear that we were able to find an easily accessible room and do apologize for the lack of parking. There are times when it is very difficult to find a spot, and we do our best to mitigate this when we can.

10/10 - 훌륭해요

Corinna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite helpful
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 31일
Thank you for your feedback, Corinna! We are glad you enjoyed your stay!

8/10 - 좋아요

Rebecca

2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 16일
Thank you for leaving us your rating, Rebecca. We hope you enjoyed your stay and look forward to seeing you again in the future!

8/10 - 좋아요

Gail

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking is tight but there is underground available. Elevator out of service in main building but staff easily switched me over to the new wing. Best Western is a consistent brand, bed, bedding, room size, decor and amenities updated and comfortable. Bathroom had plenty of counter space and my only criticism was the positioning of the bathroom door and the toilet/toilet paper roll holder - just a bit awkward. Breakfast had great choices of hot & cold, juice, fruit, pastries, etc. don’t forget to tip!
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 24일
Thank you for taking the time to leave us your review, Gail! We're so glad to hear you enjoyed your stay with us. (I do apologize for the inconvenience regarding the elevator; it is being serviced as we speak) We hope to see you again soon!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room and great breakfast. No pool or hot tub even though advertised on website. Staff very helpful
2023년 10월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 10월 14일
Thank you for your feedback, Kevin. We are glad to hear you enjoyed your stay. Would you mind letting us know where you saw photos of the pool? We have spent many months removing them from different sites, so it is troubling to hear that they are still popping up.