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퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
429 W Main St, Covington, VA

이용 후기

5.4
평점 10 - 훌륭해요. 232개 이용 후기 중 26개" "
평점 8 - 좋아요. 232개 이용 후기 중 47개" "
평점 6 - 괜찮아요. 232개 이용 후기 중 44개" "
평점 4 - 별로예요. 232개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 232개 이용 후기 중 60개" "

5.4/10

청결 상태

7.0/10

직원 및 서비스

5.0/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

2/10 - 너무 별로예요

TAE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quality Inn Discomfort
It's like being unfriendly while traveling, the parking lot, the stairs, the hallways, the rooms are all dirty, the Corona reason It's like I'm not going to go to a cafe across the street without a map for breakfast. Pass, I will never stay at the Qulity Inn again.
2021년 10월에 1박 숙박함

4/10 - 별로예요

Saundra

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The air condition unit was ripped out from the wall. The one day it got warm, it was very hot in that room. The room was very dark. We had to ask them for a bulb to replace the one that was not working. My son went ahead and replace it himself. The stairs and balcony very dirty.They were replacing the floors of the empty room below me. They were parked in the only handicap parking space they had. They worked on the room until 10 pm. When i called the office at 9:30 pm, he told me he will have them hurry it up. No respect for guesr space. I heard a noise and a man was standing in front of my door on the phone, smoking a cigarette. The manager and staff was very nice but they need to get the place in order and remember that people pay for the convenience of that space.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Jason

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mike was the man. We were down to fish moomaw lake. He made sure my boat had a spot to be charged and provided a cord. He also woke up at 4:30 am to make us breakfast for the day. Awesome trip.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 9일
Good afternoon, We are so glad that you enjoyed your stay and that our staff went above and beyond for you. We look forward to seeing you again soon! ThanksGM

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
O
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 9일
Good afternoon, We are so glad that you enjoyed your stay here with us and we look forward to seeing you again soon!Thanks, GM

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentleman on duty was awesome very helpful good sense of humor made me feel welcome
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear David,Thank you for taking the time to share your experience at Quality Inn Covington! We're thrilled that our team member provided you with excellent hospitality and a touch of humor. Your kind words motivate us to keep delivering exceptional experiences. We eagerly anticipate the opportunity to welcome you back for another enjoyable stay!

10/10 - 훌륭해요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for me to stay for work being so close!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Charles,Thank you for your kind review. It's an honor having you as a guest at Quality Inn Covington and we can't wait to see you again soon!

10/10 - 훌륭해요

Estella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk agent was super friendly. Not a bad spot to stay if you are passing through and what a great price!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Estella,It is wonderful to know that you had an excellent experience with us. We're thrilled our hospitable team left a memorable impression on you, and we're delighted you found your experience well-priced. Thank you for your great review, and we hope you return soon!

10/10 - 훌륭해요

Sisk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant staff, great breakfast, the room was clean. Friendly environment, great customer service in such a small town. Family atmosphere.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Sisk,It is wonderful to know that you had an exceptional experience with us! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our impeccable accommodations and delicious breakfast offerings is always appreciated as well. Thank you for your glowing review and perfect rating, and we hope you return soon.

10/10 - 훌륭해요

Teressa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay, here was very nice. The staff was very friendly and helpful and the rooms were very nice.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Teressa,Thank you for visiting Quality Inn Covington and for your fantastic review! We are thrilled you enjoyed your time with us and that our friendly service and comfortable accommodations met your travel needs. Again, we appreciate your comments and look forward to your next visit!

6/10 - 괜찮아요

Kenneth

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs remodel, and breakfast was meager.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Kenneth,Thank you for leaving a review. We are pleased you chose to stay with us while visiting Covington. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you as our guest, and we hope you will give us another chance in the future to change your lasting impression.

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스
My husband and I needed a place to stop for one night on our way to a family reunion on Thanksgiving Day . We wanted something economical so we chose the quality inn. I liked our bed! and the pillows were very comfortable. We chose a room with a king bed and slept very well. I was not expecting a large fancy room! We wanted the economy of a more compact room and were not disappointed. Everything we needed was there but in a compact form. I liked the overall cleanliness we found. There was no armchair in the room but instead we had extra floor space which I personally prefer. We appreciated the courtesy of the staff. This was on Thanksgiving Day and the gentleman that served breakfast was very accommodating with keeping the eggs and sausage fresh and hot. He even fried my waffle for me as well! There were yogurt, fruit juices, and a nice selection of cold options. I am writing this several days later and cannot remember precisely what options there were besides what I ate personally. The neighborhood did not seem trashy. As we drove away in the morning, we passed smaller houses but things were well kept and peaceful looking.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Christine,We are truly grateful to have amazing guests like you, especially during the holidays. We hope that you had an exceptional family reunion. Thank you so much for highlighting everything from our clean, comfy accommodations to our hospitable staff. It would be an honor to welcome you back to Quality Inn Covington.

10/10 - 훌륭해요

Paula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Vicki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Adequate accomodations & a good value.
Friendly, helpful staff - very accomodating. Other guests (construction workers ?), however, stayed up late on the balcony and were not very consciencious of us or other guests trying to sleep.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Vicki,Thank you for sharing your experience staying with us at Quality Inn Covington. It is wonderful to hear that you liked our friendly, helpful staff and found our rates to be reasonable. Please know there is always a member of our team available to assist you with any issues you may encounter and we do our best to do our best to minimize the impact of external factors such as other guests' behavior on our guests' experience. We hope you will come back and see us again in the future.

10/10 - 훌륭해요

Gerald Vanden

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and well taken card of.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Gerald,Thank you for the outstanding rating of your recent stay at Quality Inn Covington. We're glad you enjoyed your time with us and our clean and well-maintained accommodations. It would be our pleasure to host you again in Covington, so come back soon.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Letter just say its dirty. The laminated floor panels are peeling off the floor. Smells like smoke in here. Needless to say i will never stay here again.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Dear Susan,We implement high-quality cleaning methods throughout our accommodations. It is concerning to hear your comments as they do not reflect the practices we have in place. For that, we apologize. Housekeeping has been notified and will work diligently to ensure that this doesn't happen again. Thank you for bringing this to our attention, and we hope you reconsider giving us another chance in the future.

2/10 - 너무 별로예요

Derrick

2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Robin

2023년 10월에 1박 숙박함

4/10 - 별로예요

Jerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room i had was great, beds were comfortable. I got to check in early so i didn't have to wait to check-in. Loved the shower.. the bad , no washing facilities available, the breakfast buffet could have been alot better , not much to choose from. Had only salt no pepper.. no fruits , breads or beagles.. i could go on.. too much to type.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Dear Jerry,Thank you for being our guest recently. While a few of our amenities weren't your preference, it's nice to know you appreciated our comfortable beds, early check-in, and refreshing shower. We are grateful for the valuable feedback so we how to improve for future stays.

2/10 - 너무 별로예요

George

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst
First of all the front desk clerk has no personality. She was rude and does not even smile. I have to ask her to at least smile and say Hello ...Hi... or something. The place is a dump...smelly and my room was disgusting and smelly. The breakfast was gross....coffee was cold, and the eggs looks so dried up and no one around to ask question. The whole dining room was terrible and trash and old dishes were all over...DISGUSTING PLACE..
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 29일
Dear George,We are deeply disappointed to see that you were not a fan of your experience. This is certainly not indicative of the quality stay we wish to provide. We will discuss your comments to ensure that our accommodations are clean and in tip-top shape. We know that we can do better and welcome another chance to prove this.

4/10 - 별로예요

Madeline

2023년 9월에 2박 숙박함

8/10 - 좋아요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable!
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 26일
Dear Charles,It's always a pleasure hearing from our guests. We're glad you enjoyed your stay, and we look forward to hosting you again the next time you're in the area.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t ever stay here.
The hotel was absolutely horrible. There was no one there. It was very sketchy . My husband and I didn’t feel safe . We checked in and then we checked right back out.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 13일
Thank you for sharing your thoughts. We take pride in delivering comfortable and enjoyable stays to our guests, so we're surprised to read your comments. It's unfortunate certain aspects of your visit weren't what you expected, but please know our team is always available to address any issues. We wish you safe travels on the road ahead.

10/10 - 훌륭해요

SUSAN 님, Zionsville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

santo

가족 여행
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Jessica

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was probably the most disgusting hotel I've ever been to. The hotel room was so dirty and gross. It smelled like puke. There were ants climbing up the walls even on the second floor. You could tell the room was not well cleaned at all. There were stains on the sheets. The common areas of the hotel had clutter and personal stuff that presumably belonged to hotel staff. There were no cups for coffee. There wasn't even anyone at the front desk when we tried to check out. Not that Quality Inn is a high end hotel, but I was surprised a Quality Inn was this bad.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 5일
Thank you for reaching out. Please accept our sincere apologies that you didn't have the comfortable visit we are known for. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. In the future, we hope you consider giving us another chance to change your perceptions, as we know we are capable of impressing you.

6/10 - 괜찮아요

Angela

Odd Experience in Covington
The place could use a severe remodeling. The air conditioner was leaking, the wall unit was falling off of the wall, the wallpaper was peeling off, and the bedding was heavily stained. When we checked in at night, the night clerk walked over from a hotel room barefoot to the front desk, didn't say a word and checked us in without paperwork. The staff appeared to be hanging out with guests in their room. It was an overall odd experience.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 31일
Dear Angela,Thank you for taking the time to share your feedback. It saddens us that your recent stay at our hotel did not meet your expectations. We sincerely apologize for any inconvenience regarding our accommodations and hospitality. Our staff is expected to provide our guests with the best experience possible, so rest assured that we will take action. In addition, we will implement a stricter daily cleaning routine to ensure the rooms stay flawless in the future. We hope to show you a superior visit next time.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Air conditioner was not working so I was quickly moved to another room.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 16일
Thank you for being our guest. While we regret the issue with your initial room, it was our pleasure to reassign you to more comfortable accommodations. Please join us again for an even better experience.

2/10 - 너무 별로예요

Todd 님, Charleston

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty, felt unsafe. Room stunk like stale cigarettes. Multiple dogs wandering the property off leash belonging to the staff.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 9일
Dear Todd,Thank you for taking the time to share your constructive feedback. We apologize for any difficulties you experienced at our hotel. Our team prioritized safety, and we encourage our guests to notify us of any issues they encounter so we can find a solution for them. We will discuss your report with all our team members to ensure a better and cleaner experience. Thank you for notifying us, and please consider returning in the future for a better visit.

6/10 - 괜찮아요

Sonia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
When we walked barefoot on the floor our feet got black so evidently the floors had not mopped. Only a partial roll of toilet paper was in the room, so we used tissues that were provided.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 5일
Dear Sonia,We are disappointed to see that you were not a fan of your stay. Please know that we are committed to providing comfort, convenience, and cleanliness. You can be certain that your comments will be addressed. We apologize for falling short and welcome another chance to impress you in the future.

8/10 - 좋아요

Tanya

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed previously and built a connection with the GM and Guest Service Agent. It made me choose to stay here every time I travel on business to the area.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 28일
Dear Tanya,Thank you very much for your review and choosing to stay at Quality Inn Covington. We are so glad you enjoyed your experience. If there is anything we can do next time to earn that fifth and final star, please do not hesitate to ask.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient, wonderful service.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 28일
Dear Charles,We're delighted you enjoyed your stay at Quality Inn Covington and appreciated our excellent service. Please return soon for another great visit.

4/10 - 별로예요

Brandon

별로예요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Mark

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

2/10 - 너무 별로예요

Jeffrey Matthew

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Quality was lacking.
TV wasn't working. We were a couple but the double bed was too small for two people to sleep in. There was only one set of towels in the bathroom. The microwave wasn't clean. There was a cockroach in the floor. And there was no breakfast because the employee in charge of it did not come to work.
2023년 6월에 3박 숙박함

6/10 - 괜찮아요

Brett

2023년 6월에 1박 숙박함

4/10 - 별로예요

Rockland

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was rude phone in room didnt work had to cal front desk via cell phone no where to set down in room had a desk no chair paint and caulking peeling around tub and shower toilet and toilet seat loose
2023년 6월에 2박 숙박함

4/10 - 별로예요

Melissa

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is a disaster. The walls had holes, we couldn’t walk on the floors because they were so dirty, disgusting stains on the towels, shower was absolutely gross. Very friendly staff!
2023년 6월에 1박 숙박함

4/10 - 별로예요

Carrie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Mandy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay elsewhere
They were overbooked, and my room was checked out to somebody by mistake. The room was in disarray and baseboards were missing. A towel rack was missing. There were gnats and cockroaches.
2023년 6월에 1박 숙박함

4/10 - 별로예요

Isabella

2023년 6월에 1박 숙박함

8/10 - 좋아요

MICHAEL 님, GOLETA

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Excellent location in the historic downtown. Convenient to the events we were attending. The property has not been well maintained however. It is acceptable but things like burn holes in the bed linens, non-functioning coffee maker, holes in the wall, missing art on the wall, and gaps in the bathroom tile all make for a rather run-down look. The staff was courteous and tried to be helpful, but there were some things that they could not overcome.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Tammy

2023년 5월에 2박 숙박함

4/10 - 별로예요

BERT

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Thought it was a better place.
The man during check-in was very nice and excellent as was the lady next morning checking out. Seemed as though a lot of people staying there was living there and a lot of noise throughout the night. People coming and going.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Lawrence

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was by far the most disgusting hotel we have ever stayed in. From Filthy rooms, to NO breakfast and nasty, rude staff. The doors didn't close properly, the bed linens were stained. There were holes in the ceiling. This place should be closed down. The only reason we stayed was because it was non refundable.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Scott

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was dirty, molding coming off the doors, shower curtain rod pulled out of the wall, tv remote control didn’t work. Property in complete disrepair and a complete dump. On the bright side the Mexican restaurant up the street was outstanding.
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Susan R

좋아요: 직원 및 서비스
Basic place to sleep
Evening desk manager Mack was friendly and helpful. Room lock and refrigerator worked and bed was ok, but clock and light bulb socket were broken, paint peeling, and floor was dirty. There was no place to sit in the room except on the bed( desk chair was missing).
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Harold

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함