실내 스파 욕조
예약 가능 여부 확인

와일드우드 인 트로피컬 돔 & 씸 스위트 여행 후기

2.5 out of 5
와일드우드 인 트로피컬 돔 & 씸 스위트
7809 Us 42, Florence, KY

이용 후기

6.2
평점 10 - 훌륭해요. 1000개 이용 후기 중 170개" "
평점 8 - 좋아요. 1000개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 218개" "
평점 4 - 별로예요. 1000개 이용 후기 중 171개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 194개" "

6.2/10

청결 상태

7.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Rita

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
The mattresses are worn out. Housekeeping did not clean room the entire 3 days we were there. I even told one of the staff that we would be out of the room so they could clean but it still didn't get done. Had to go get our own bath towels. I will never stay at your facility again nor will I recommend it to anyone.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
We are sorry you did not enjoy your stay with us. We will look into the issues you have mentioned. We appreciate your business.

2/10 - 너무 별로예요

Laura

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sinks and bathtubs was rusted, the phones didn't work. The intros was marked up like they had been burned. There was dirt everywhere, and only 2 towels and 2 washcloths per room. Staff was rude and charged extra $25 per room for phones not working. Who knew you had to pay for working phones.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
We are sorry you did not enjoy your stay with us. We do encourage any issues to be brought to our attention right away so we can fix the situation. It does look like you stayed for the whole visit and you were even late checking out and got very rude with the front desk staff. We apologize if you were not able to locate the rest of the towels and washcloths in the room. I'm not really sure why you think you were charged 25 for a phone not working, you actually prepaid through a third party so we did not directly charge you for the room or anything.

8/10 - 좋아요

Krystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was quit and peacefull and had a great time
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
We are so glad to hear that you enjoyed your stay with us. We appreciate your business and hope to see you back soon.

10/10 - 훌륭해요

rebecca

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I loved the spa tub it was great. The pool was great but my 8 yr old daughter cut the bottom of her toe pretty good where the bottom of the pool is chipping. Some of the arcade games are great but some didn't work. Love going here though it's a great little get away for the family. Could use an update though
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
We are glad you enjoyed your stay with us, we are going to look into the issues you have mentioned. We hope to see you back again soon.

2/10 - 너무 별로예요

Maureen

Pool hours were terrible. The pool had cracks in the bottom so it was easy to cut yourself. Rooms were musty. Dirty bed bugs. Breakfast bar was crap.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
We are sorry you did not enjoy your stay with us, we will look into the issues you have mentioned.

8/10 - 좋아요

Thomas

좋아요: 직원 및 서비스
The property is showing signs of aging. It was clean, but well-worn. The staff was very helpful in all facets of my stay. I was very comfortable and I’ll probably stay there again on my way to FL next year.
2024년 3월에 2박 숙박함
답변 제공: manager 님, 2024년 3월 31일
We are glad that you enjoyed your stay with us, we hope to see you back again soon.

10/10 - 훌륭해요

Angie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: manager 님, 2024년 3월 30일
We are glad you enjoyed your stay with us, thank you for the good review. We hope to see you back again soon.

4/10 - 별로예요

Zack

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Thank you for taking the time to rate your stay. We are sorry to learn that you may have had some issues that you were not entirely happy with during your stay. We will continue to work hard to improve things for the future and we hope to see you again soon.

6/10 - 괜찮아요

Jake

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Thank you for the review, we hope to see you back again soon.

8/10 - 좋아요

Michael

Love it
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Thank you

10/10 - 훌륭해요

Eric

2024년 2월에 1박 숙박함
답변 제공: manager 님, 2024년 3월 24일
Thank you for staying with us, we are really glad you enjoyed your stay. We appreciate your business.

6/10 - 괜찮아요

lori

가족 여행
좋아요: 직원 및 서비스
Was small breakfast area not much to choose from
2024년 2월에 1박 숙박함
답변 제공: FD 님, 2024년 2월 11일
We apologize if you were not completely satisfied during your stay with us, We do offer a continental breakfast every day from 6:30-9:30 AM.

10/10 - 훌륭해요

Eric

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Thank you for staying with us, we are really glad you enjoyed your stay. We appreciate your business.

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anniversary
We come here every year for our anniversary. We just love the in room jacuzzi and fun themes.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
We are very thrill to hear you enjoy your stay and enjoy your anniversary night at our hotel.Thank you for your review.

4/10 - 별로예요

Steve

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 18일
Thank you for the review.

10/10 - 훌륭해요

Emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was everything we wanted and more! Front desk was very friendly! Room could use a DEEP clean... But generally it was clean. No bugs, water was clear even after running jet. Thank you!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 11일
We are very happy to hear you enjoyed your stay with us, thank you very much!

6/10 - 괜찮아요

Kassandra

출장 여행
별로예요: 숙박 시설 상태 및 시설
We had a fantastic experience overall.. We stayed in the king couple smoking suite… They could definitely use some cosmetic upgrades, however we will be back to try a different style room…
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 11일
We are very happy to hear you enjoyed your stay, thank you very much!

6/10 - 괜찮아요

Bruce

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 11일
We appreciate your rating and hope to see you back again!

6/10 - 괜찮아요

Lakeisha

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
UPGRADE IT ALREADY
Always stay here so I know what I sign up for. But this stay was a lil different the hotub jet had no pressure. An it had like a waste smell,sh*t smell. The shower had no hot water. The fridge is great kept everything cold!!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 11일
We are sorry to hear you did not enjoy your entire stay with us. We strongly recommend bringing any issues to our attention immediately so they can be addressed and we can do our best to accommodate you.

8/10 - 좋아요

Colton

좋아요: 청결 상태, 직원 및 서비스
The pool area was my family’s favorite. The worst part were the mattresses. They need to be replaced.
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 11일
We are glad to hear you had an overall good experience with us. We will look into any complaints you may have had while here. We hope to see you back!

2/10 - 너무 별로예요

Emily

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful. Bed was hard as a rock. Heart shaped tub had broken tile and the walls were moldy. Ended up checking out early because we just couldn't stay there.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hot tub was the best part after driving through the rain. The front desk guy was helpful in providing me a toothbrush and toothpaste and a little deodorant because I forgot mine
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
We appreciate your taking the time to review the property. We hope to have you stay with us again

4/10 - 별로예요

Emily

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property did not look like the photos. It was dirty and dingy.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
We're sorry to hear that you did not enjoy your stay. We will look into the issues that you encountered

8/10 - 좋아요

Belinda

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Different experience
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
We're glad to hear that your experience was positive

8/10 - 좋아요

Cedrick

Everything was OK
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
we are Glad to hear that you enjoy your stay.Thanks

4/10 - 별로예요

Kristin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
we are Glad to hear that you enjoy your stay.Thanks

2/10 - 너무 별로예요

Ryan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay ended up being cut short and we were stranded in Kentucky until we found a hotel that aloud dogs.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
We are sorry to hear that your stay got short. We are dog friendly hotel and we do allowed dogs. We have certain room which dog friendly. At check in you did not even mention you have two dogs. when our staff saw you left dogs in car. we call and asked about dogs then you told us you have dogs and we informed you about pet fees which you did not want pay and you decide to leave. Just FYI every hotel do charge pet fees if guest tell at check in they have pets.Thanks

8/10 - 좋아요

Karen M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 13일
We are glad to hear you enjoyed your stay. Hope will see you again soon.Thanks

8/10 - 좋아요

jessie

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property needs to
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 13일
Thank you for staying with us. hope will see you soon.Thanks

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was a nice get away for my birthday. The pool was really cold considering it's indoor pool.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 13일
We are glad you enjoyed your stay. Hope will see you soon.Thanks

4/10 - 별로예요

starr

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel used to be a motel so it is false advertising. The jacuzzi in room has no ventilation so steam ruined the ceiling and walls. Mold in bathroom along floors, sink pulled away from wall in bathroom, tiles around jacuzzi are broken and have fallen through, jets in tub shoot out cold water, table and headboard are scraped up n worn down with tons of dust. Outlets are loose,
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 13일
Sorry, you have some issues with your stay we will look into all your complaints and work hard to fix the issues you ran into. Thanks

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A trip to the Ark
We loved the hotel. Although we didn't get a chance to use the pool or jacuzzi the tropical theme was beautiful. The continental breakfast was good, could use some improvement such as possibly some donuts or danishes and some kind of cereal for children ( frosted flakes & raisin bran) are more for adults. But all in all it was good. The girl that worked the front desk when we checked in was very niceand helpful. Our room was supposed to be on the 2nd floor but due to no elevator and my husband having an electric scooter she moved us into a room on the first floor so we would be able to take the scooter into the room to charge the battery. The room itself was clean and comfortable, could use some cosmetic touch ups. Especially the electrical outlets. They all were stripped so we ended up having to buy extension cords and plug them in the power strip by the TV and run them across the room so we could plug out phones in to charge. The price was affordable and was in a good location. We would definitely stay there again if we are ever in the area.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 23일
We are very happy to hear that you enjoyed your stay and hope you will stay with us again. We will attempt to address the few minor issues that you had

2/10 - 너무 별로예요

Shawn

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 13일
Shawn,Sorry you did not enjoy your stay will take your comments into consideration and work hard toard to fix the issues you have.Thanks

10/10 - 훌륭해요

Eliana

Great hotel for kids. The swimming pool rec area will keep them entertained for hours.
2023년 10월에 5박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
We are very happy to hear that you and your children enjoyed your stay. We hope to see you again!

4/10 - 별로예요

Nakoda

연인과의 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some outlets didn’t work. The tv was bolted to the night stand (apparently it’s a high crime area and people steal tvs) other than that it was a decent stay. Great wolf lodge in mason ohio would be a better alternative. The shower curtain was cloth so water would get all on the ground.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
I'm really not sure what to make of this review. You state about the outlets, we will address that. The TV being bolted down has more to do with it not falling over and breaking than stealing. Common sense could come into play. You should not compare hotels, GWL is nothing like our hotel, and probably 3-4 times more expensive. Nobody ever complains about the shower curtain, if you put it inside the tub, no leaks. If you leave any type of shower curtain hanging out of the tub, you will get water running down onto the floor. Then to say it was a decent stay otherwise makes no sense

6/10 - 괜찮아요

Shanon

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was by far one of the worst places I have stayed in. The pictures on website are old and not current. This place hos cobwebs dirt broken furniture springs coming out of bed.. such an uncomfortable stay. The staff is not very nice just one guy was a pleasure he is why we decided to go ahead and stay another night. There are peeling tint on windows, broken mirrors, tubs are gross bathrooms door didn't work well and ac unit is so loud we had trouble sleeping.. the floors were so dirty my slippers were black.. the pool area and game area had water everywhere and it was very slippery . Pool had cracked bottom. The outside was awful... none of the pictures looked like this place looks now. The dressers were nailed shut. It stinks and we had to switch room . Even the the phones didn't work and neither did frig.. I took video and pics and would gladly share because I am so unhappy. Advise to find another place until after the "said" renovations are done which by the look should take years. :(
답변 제공: Manager 님, 2023년 10월 12일
We are sorry to hear of this. I'm not sure how you would have been able to enjoy yourself, as it seems like you spent all your time making this list of everything that you could find wrong with the property. I am the Manager and I'm pretty sure that I was the nice employee you referred to if you were this unhappy, I would have told you not to stay, furthermore, I'm not sure why you would have stayed. We checked the refrigerator and microwave and both were working. As for the moving rooms, you complained about the sheets, so we moved you to try and accommodate you which didn't seem to work. The renovations might take a while, in the meantime maybe you should look for 4 or 5-star properties that sound like what you want.

8/10 - 좋아요

Henry

좋아요: 청결 상태, 객실의 편안함
Diamond In The Rough has Seen Better Days
This place (Oct 2023) has definitely seen better days. Sunday before Columbus/Indigenous Day and there were maybe 15 guests on property, ofc the pool and hot tub area were nearly abandoned. The hot tub waterfall was not running (not a problem from me). I heard from people who had been coming here for decades that yes, the staff yelling at me for drinking a water in the hot tub is normal for this place now. The grounds were messy with broken glass peeling paint etc, but somehow my room looked basically perfect.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
We are glad to hear that you enjoyed your stay. We had more than 15 guests on Sunday, but you wouldn't know that. Very few people used the pool that night, not sure why. We are admittedly an older property, but clean and are doing renovations. Not sure where you are referring to when you are referring to broken glass, paint peeling, etc. but we're glad your room was up to par.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 9일
We're very happy to hear that you enjoyed your stay! We hope you come and stay with us again!

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 9일
We are thrilled to hear that you had such a good time! We hope to have you stay with us again!

2/10 - 너무 별로예요

Sarah

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room looks like from1970! The lights flicker when hot tub is on. It is very quiet!! The lamp shades are falling apart, chain lock on door screw is half out of wall. Had to crawl into hot tub! There were gnats crawling on bagels in case, just disrepair do not recommend especially if you have children.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Sorry to hear that you didn't enjoy your stay. We will address the issues that you encountered. We are admittedly an older property, maybe next time you stay in another hotel, maybe let the Front Desk know if you have an issue.

4/10 - 별로예요

DeWane Grimes

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
We're sorry to hear that you did not enjoy your stay. You asked for a non-smoking room, stating that you did not smoke. After checkout, the room smelled very strongly of smoke, and ashes were found in the room. The dog also left a strong smell as well.

8/10 - 좋아요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy, private and comfortable. Covers had holes in them but said it was due to a smoking room.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
We are thrilled to hear that you enjoyed your stay and hope to see you again

6/10 - 괜찮아요

Leeann

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Property was older so I took that into consideration but the hallways smelled discussing I couldn’t hardly stand it. Rooms are fun idea with creative design but super musty. My husband and I both woke up with stuffy.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
We're sorry to hear that you did not enjoy your stay. We are admittedly an older property. Not sure which hallways you are referring to.

2/10 - 너무 별로예요

Clorisa

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff treated my family and me like we were a burden. They checked my room every day I was there. It was a manager lady. My son is 7 and autistic and he wanted to stay another day and the manager told me I couldn’t add another night on because hey don’t do it like that. I had to check all the way out then recheck back in. There were mouse droppings everywhere and the bathroom was so dirty I had to go to the store and buy bathroom cleaner before we could use it and I had to fix the toilet seat. The coffee in the morning was horrible. Cold and definitely not fresh at all and I was up around 7 every morning I was there. They said they had breakfast but they didn’t. They had cereal and milk that was in a glass jug at room temperature and a line around the pitcher where the milk had been in it so long. The garbage cans were so full that the garbage was on the ground around the can. The pool cut my toe where the bottom of the pool has big hunks of the bottom broken off. It also has a horrific smell at least in my area of the facility. It really needs to be checked on by upper management. The bedding was all wore out and had so many cigarette burns in them.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 25일
Nobody was treated like a burden, you were only upset that we would not allow you to stay another night. Hotel Policy is we check the rooms during the stay-over process. You talked with the manager each morning during your stay and said nothing of any issues. We have a Continental Breakfast with Hot Waffles. You ASKED if you could clean your tub because you were alone and bored, and said it would give you something to do. You even put in an application to work here.

8/10 - 좋아요

Blake

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The Pros; the room was super clean and pricing was affordable. While a little cheesy and dated (stuck in the 80s/90s, the setup was unique and interesting. It felt quiet in our room and our property inside was left alone while we were gone. The heart shaped hot tub was cheesy but cure too, fit me and my partner well and the king sized bed was more than perfect for us. Middle-road; staff was nice and relaxed, informative with what questions we had, and engaging. Electricity worked well and the shower while a little confusing, had working hot and cold water. Cons: TV was damaged somewhat (looked like blunt scratches between the digitizer and LCD panel) and replaced paint was off-color. Some guests were loud and obnoxious at even 4AM. I also wish I knew there were window open rooms in the pool area, my gf felt uncomfortable being looked at from peeping eyes. I liked it overall, just some layout conditions made some things a bit difficult and the noise by other guests were a little worrying but quiet for the most part of the weekend. Clean, affordable, and comfortable is always appreciated
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 25일
We are very happy to hear that you enjoyed your stay and hope to have you stay with us again

8/10 - 좋아요

troy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 25일
We're happy to hear that you enjoyed your stay and hope you stay with us again

4/10 - 별로예요

Amanda

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very outdated. Beds were trash. Rooms smelled terrible. Pool and hot tub were nice.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 25일
We're sorry to hear that you didn't enjoy your stay. We will address the issues that you encountered

6/10 - 괜찮아요

Nathaniel

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
We're glad to hear that you enjoyed your stay and hope you stay with us again

4/10 - 별로예요

Zachary

별로예요: 청결 상태
Room wasn’t terrible went to use the jacuzzi tub and a bunch of stuff came out of the jets so we drained the tub and refilled it and had the same issue.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
We're sorry to hear of the issues with the Jacuzzi Spa. We only have 1 note from your room about the A/C. Not sure why you didn't report this as well. We will look into this, thanks for making us aware