외관

윈게이트 바이 윈덤 얼랜저/피렌체/신시내티 사우스 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 490개" "
평점 8 - 좋아요. 1002개 이용 후기 중 295개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 119개" "
평점 4 - 별로예요. 1002개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 42개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Bridget 님, East Amherst

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room was spacious n clean Breakfast was disappointing. No Gluten Free options or water
2024년 4월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 4월 15일
Thank you for your feedback, Bridget. We're pleased to hear that you found your room spacious and clean. However, we apologize for the disappointment with the breakfast options and the lack of gluten-free options and water. Your comments are valuable, and we'll take them into consideration to improve our offerings for guests with dietary restrictions and to ensure water is readily available. If there's anything else we can do to enhance your experience in the future, please let us know. We appreciate your rating and hope to welcome you back for a better stay next time.

8/10 - 좋아요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not accessible
2024년 4월에 3박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 4월 15일
Thank you for your rating, Evelyn. If there are any specific areas where we can improve and earn a higher rating from you next time, please let us know. Your feedback is valuable to us, and we're committed to providing the best possible experience for our guests. We hope to have the opportunity to welcome you back and ensure an even better stay in the future. Thank you for choosing our hotel.

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 4월 11일
Thank you, Bruce, for your rating. We're glad to hear that you had a positive experience during your stay. If there's anything specific that you particularly enjoyed or if there's anything we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Daniel 님, West Chicago

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay. Very friendly and accommodating staff. Breakfast isn’t the greatest but nowadays it’s hard to find a place with great breakfast options. Rooms were very spacious and the water pressure of the shower is what you wish all other hotels have.
2024년 4월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 4월 9일
It's wonderful to hear that you enjoyed your stay overall! Friendly and accommodating staff can truly enhance the experience. It's also great that you found the rooms spacious and appreciated the water pressure in the shower. Your feedback about the breakfast is valuable too, as it gives insight into areas for improvement. Thank you for taking the time to share your experience Daniel! We hope to welcome you again in the future.

8/10 - 좋아요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great shower head and water pressure! Breakfast was ok with some items already depleted by 9am, i.e. eggs, bagels, yogurt. Some upholstered chairs in our guest room had stains on them.
2024년 4월에 3박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 4월 9일
Thank you for sharing your feedback Donna! It's fantastic to hear that you appreciated the shower head and water pressure. Your comments about the breakfast and the condition of the guest room chairs are noted. We appreciate your honesty and hope to have the opportunity to better serve you in the future!

10/10 - 훌륭해요

Cindy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean. Friendly staff.
2024년 4월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 4월 2일
Thank you, Cindy, for your positive feedback and top rating! We're delighted to hear that you found our hotel clean and that our staff were friendly. Your satisfaction is our priority, and we're thrilled to have earned a perfect score from you. We look forward to welcoming you back for another great stay in the future! Thank you for choosing our hotel!

8/10 - 좋아요

Gloria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are welcoming and very service oriented.
2024년 3월에 3박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 4월 2일
Thank you for your feedback Gloria and positive comments about our staff. We're glad to hear that you found them welcoming and service-oriented. We appreciate your rating and any suggestions you may have for how we can improve and earn a perfect score next time. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an even better experience in the future. Thank you for choosing our hotel.

6/10 - 괜찮아요

ALAN

2024년 3월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 4월 8일
Thank you for taking the time to give us some feedback Alan! We appreciate your score and hope to serve you again in the future.

6/10 - 괜찮아요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was cold, water in the shower was not hot at times.
2024년 3월에 2박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 4월 2일
Thank you for your feedback Barbara. We apologize for the issues you experienced with the food temperature and inconsistent hot water in the shower. Your comfort is important to us, and we're sorry for any inconvenience caused. We'll address these concerns internally to ensure improvements are made. Thank you for choosing our hotel.

10/10 - 훌륭해요

Judi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have used these facilities in the past always a great time.
2024년 3월에 2박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 28일
Thank you for your positive feedback Judi and for consistently choosing our facilities for your stay. We're thrilled to hear that you've always had a great time with us. Your satisfaction is our top priority, and we're delighted to have earned a perfect rating from you. We look forward to welcoming you back for many more enjoyable stays in the future! Thank you for your loyalty and for choosing our hotel.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Very clean. Good location for our needs.
2024년 3월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 26일
Thank you for your fantastic feedback! We're thrilled to hear that you found our staff very friendly, the hotel very clean, and the location suitable for your needs. Your satisfaction is our priority, and we're delighted to have earned a perfect score from you. We look forward to welcoming you back for another enjoyable stay in the future! Thank you for choosing our hotel Mark!

4/10 - 별로예요

Ted

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I’ve got to be honest my bed was not very good to sleep on I could feel the sprains the bathtub was gross the water backed up and there was a deep, dark stain all over the bottom of the tub. The bathroom door had a crack in it, the ironing board Stood up for me to get my pants iron for the wedding. I would not recommend this place till they do upgrades.
2024년 3월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 26일
Thank you for sharing your honest feedback about your experience Ted. We sincerely apologize for the issues you encountered during your stay, including the uncomfortable bed, the condition of the bathtub, the cracked bathroom door, and the malfunctioning ironing board. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations. We take your comments seriously and will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.

10/10 - 훌륭해요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff
2024년 3월에 1박 숙박함
답변 제공: Ritu Kapoor 님, 2024년 3월 23일
I am glad to hear that you find great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Wingate by Wyndham Erlanger KY.

10/10 - 훌륭해요

Levi

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Was great
2024년 3월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 20일
Thank you for taking the time to leave us 5 stars Levi! We appreciate your feedback and hope to see you again in the future!

10/10 - 훌륭해요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean hotel with breakfast included. Reasonably priced. Perfect place to stay when visiting the Creation Museum and Ark Adventure.
2024년 3월에 2박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 20일
Thank you for your feedback Patricia! We are happy to hear you had a great stay with us and found our location to be convenient for your travels.

6/10 - 괜찮아요

cathy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front desk staff kind. Breakfast staff unprepared and lackluster. They ran out of everything 10 minutes after breakfast opened and there was a constant line waiting for food
2024년 3월에 2박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 20일
Thank you for sharing your feedback, Cathy. We're glad to hear that you found our front desk staff kind, but we apologize for the inconvenience you experienced with our breakfast service. It's disappointing to hear that our breakfast staff were unprepared and that there were issues with food availability. Your comments are important, and we will address these concerns internally to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing our hotel.

10/10 - 훌륭해요

Beth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the highway, easy access.
2024년 3월에 1박 숙박함
답변 제공: Ritu Kapoor 님, 2024년 3월 14일
Thank you for staying with us during your trip. We are glad you enjoyed your stay and look forward to hosting you again here at the Wingate by Wyndham Erlanger/Cincinnati the next time you are in our area.

4/10 - 별로예요

Rebecca

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Didn’t have hot water 2 out of the 3 nights I stayed. Paper thin walls. Property has construction debris around the outside.
2024년 3월에 3박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 13일
Thank you, Rebecca, for sharing your experience with us. We apologize for the inconvenience caused by the lack of hot water during your stay and for the issues with noise. Additionally, we're sorry for the presence of construction debris around the property. Your feedback is crucial, and we take it seriously. We will address these issues promptly to ensure a more comfortable and enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better stay next time. Thank you for choosing our hotel.

4/10 - 별로예요

Adam

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 12일
Thank you for your feedback Adam. We're sorry to hear that your experience with us did not meet your expectations. We take your comments seriously and will work diligently to address any issues to improve our services. If there are specific areas where we can make improvements, please feel free to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Thank you for choosing our hotel.

6/10 - 괜찮아요

Deirdre

2024년 3월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 12일
Thank you, Deirdre, for your rating. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we'll work to address any areas where we can improve. We hope to have the opportunity to provide you with a better stay in the future. Thank you for choosing our hotel.

8/10 - 좋아요

gamal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2024년 3월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 12일
Thank you for your feedback Gamal and for rating your experience with us. We're glad to hear that you had a positive overall stay. We appreciate your comments and will use them to continue improving our services. We hope to welcome you back for an even better experience in the future. Thank you for choosing our hotel!

6/10 - 괜찮아요

Kim

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The “breakfast included” was old fruit and dry muffins Very limited selection went to Speedpass for breakfast instead they had fresher fruit and yogurt Check in staff was great,
2024년 3월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 12일
Thank you for your feedback Kim! We apologize that the breakfast did not meet your expectations and for the limited selection available. Your comments about the breakfast options will be shared with our team to ensure improvements are made. We're glad to hear that our check-in staff provided great service, and we appreciate your understanding regarding the breakfast situation. We hope you'll give us another chance to provide you with a better experience in the future. Thank you for choosing our hotel.

4/10 - 별로예요

Alyssia

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The mattress on the pullout bed was so thin we had to buy a mattress topper to even sleep on it. They also did not have any extra blankets or pillows and had limited towels. Staff was often not at the desk.
2024년 3월에 2박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 8일
Thank you for sharing your experience with us Alyssia, and we apologize for the inconvenience you encountered during your stay. We're sorry to hear about the issues with the pullout bed mattress and the lack of extra blankets, pillows, and towels. Your feedback is important, and we will address these concerns to ensure improvements are made. Additionally, we apologize for the inconvenience caused by the limited availability of staff at the front desk. We appreciate your understanding and hope you'll give us another chance to provide you with a better experience in the future. Thank you for choosing our hotel

10/10 - 훌륭해요

Toni Beth

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 7일
Thank you for the 5 stars Toni! We appreciate you taking the time to give us some feedback.

10/10 - 훌륭해요

Cindy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, quiet area yet close to the interstate. Lots of shopping & restaurants close by.
2024년 3월에 2박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 6일
Thank you for taking the time to give us a positive review Cindy! We appreciate you taking the time to give us your feedback and are very glad to hear you found our location convenient.

10/10 - 훌륭해요

Hayley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 6일
Thank you for the 5 star rating Hayley! We appreciate you for taking the time to give us some feedback and are glad to hear you had a great stay with us!

10/10 - 훌륭해요

Nathan W

Nice clean place
2024년 3월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 5일
Thank you for your positive feedback Nathan! We appreciate you taking the time to let us know how we are doing and are glad to know you had a fantastic stay.

10/10 - 훌륭해요

SUNIL

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very clean, newly renovated, WiFi worked perfectly and the staff was very helpful. The rooms were very clean and I would be returning to this place in future.
2024년 3월에 1박 숙박함
답변 제공: Ritu Kapoor 님, 2024년 3월 4일
Thank you for taking the time to post about your stay at Wingate by Wyndham Erlanger KY. I am glad you found good quality in our pricing and accommodations. We hope to see you again on your next visit.

10/10 - 훌륭해요

Andrew

가족 여행
Everything was great!
2024년 3월에 1박 숙박함
답변 제공: Ritu Kapoor 님, 2024년 3월 4일
I am glad to hear that you find great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Wingate by Wyndham Erlanger KY.

8/10 - 좋아요

Lori

2024년 3월에 1박 숙박함
답변 제공: Ritu Kapoor 님, 2024년 3월 23일
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location. Doing repair work in the lobby when we checked in. Apparently supposed to be finished by the morning when breakfast is served
2024년 2월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 2월 29일
Thank you for taking the time to give us some feedback Michael! We're glad to hear you found our location convenient and as for the remodel, we were able to open up for breakfast. We hope to see you in the future!

6/10 - 괜찮아요

Julie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 1일
Thank you for taking the time to leave us a review Julie! We appreciate your feedback and hope to welcome you back in the future!

8/10 - 좋아요

Ron

2024년 2월에 2박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 21일
Thank you, Ron, for your feedback and for rating your experience with us. We're glad to hear that overall, your stay was satisfactory. We appreciate your patronage and hope to welcome you back soon!

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 2월 27일
Thank you for taking the time to leave us such a positive review Angela! We appreciate your feedback and are glad to know you enjoyed your stay.

10/10 - 훌륭해요

Lara

2024년 2월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 21일
Thank you, Laura, for your top rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future! Thank you for choosing our hotel!

10/10 - 훌륭해요

Steve

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is clean & staff are ensuring with the ongoing renovations the Property is as clrsn ss possible
2024년 2월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 2월 27일
Thank you for the top rating! We're thrilled that you had a wonderful experience during your stay. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!

6/10 - 괜찮아요

Shyanne

별로예요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 2월 27일
Thank you for your feedback Shyanne. We apologize for not meeting your expectations during your stay. We appreciate your honesty and will use your comments to improve our services and facilities. If there are specific areas where we can enhance our offerings, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future. Thank you for choosing our hotel.

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 2월 27일
Thank you, Julie, for the fantastic 5/5 rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon. Thank you for choosing our hotel!

10/10 - 훌륭해요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 2월에 1박 숙박함
답변 제공: Ritu Kapoor 님, 2024년 2월 19일
Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Wingate by Wyndham Erlanger KY.

10/10 - 훌륭해요

Sara

2024년 2월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 21일
Thank you, Sara, for the excellent rating! We look forward to welcoming you back for another fantastic stay in the future! Thank you for choosing our hotel!

8/10 - 좋아요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 2월 16일
Thank you for taking the time to leave us a review Samuel! We appreciate your feedback and are glad to know you enjoyed your stay.

6/10 - 괜찮아요

Chastity

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pool was closed due to maintenance, which was a bummer but that’s really the only issue.
2024년 2월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 2월 14일
Thank you for taking the time to share your feedback with us Chastity! We truly appreciate your input and are grateful for your understanding regarding the temporary closure of our pool due to necessary maintenance.

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great!! I only had one issue and it was fixed!! I really appreciate good customer service!! Also i had a new renovated room.. It was really nice!! Clean and roomy! Really great hotel! I have always loved Wyndham hotels.
2024년 1월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 2월 5일
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and that our staff provided excellent service. We're also glad that the issue you encountered was promptly resolved and that you appreciated the newly renovated room. Cleanliness and comfort are top priorities for us, and we're delighted that you found the room to be both clean and roomy. We truly value your loyalty to Wyndham hotels!

4/10 - 별로예요

James

2024년 1월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 3월 21일
Thank you for your feedback James. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we take your comments seriously. If you're willing to share more details about your stay or any specific issues you encountered, we would appreciate the opportunity to address them and improve. We hope to have the chance to provide you with a better experience in the future. Thank you for choosing our hotel.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Wingate FD 님, 2024년 1월 16일
Thank you for leaving us a review Robert. We are glad to hear you enjoyed your stay!

8/10 - 좋아요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overly firm beds
Everything was updated and nice, but the bed was overly firm. It was so uncomfortable for me and my boyfriend that it was an issue getting to sleep. Woke up completely stiff and aching. They should invest in better quality mattresses and charge more for the stay.
2024년 1월에 1박 숙박함
답변 제공: Wingate FD 님, 2024년 1월 16일
Thank you for taking the time to share your feedback with us Crystal. We appreciate your kind words about the updated amenities and overall experience during your stay. We sincerely apologize for any inconvenience caused by the firmness of the bed, and we regret to hear that it impacted your sleep quality. Please know that guest comfort is our top priority, and we take your comments seriously.Warm Regards,

10/10 - 훌륭해요

Denis 님, Thetford Mines

2024년 1월에 1박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 2월 5일
Thank you for taking the time to leave us such a positive review Denis! We are delighted to have met your expectations and we look forward to welcoming you back in the future. We appreciate you for choosing our hotel and sharing your experience.

4/10 - 별로예요

Tabatha

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Wingate FD 님, 2024년 1월 16일
Thank you for taking the time to give us feedback Tabatha. We appreciate your honest assessment, and we are genuinely sorry to hear that your experience fell short of expectations. If you are open to sharing more details about your specific concerns, we would welcome the opportunity to address them directly. Our goal is to learn from your experience and take corrective actions to ensure a better stay for our future guests.

4/10 - 별로예요

Sharon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel looks okay outside but as soon as you walk in, the ceiling in the lobby area looks like it’s falling down. There are holes in it. The people at the front desk has no interest whatsoever on assisting. AirPods in the ears and always on the phone and when approached, it felt like I was inconveniencing them. The room's condition looks like a motel room in the most horrible place in America. I had roaches in the bathroom. The carpet looks and smells like it’s been there for over 10 years. The hinges all have corrosion. The doors and drawers are pealed off due to the humidity inside the room. Our stay was absolutely terrible. I could have spent the same amount of money for a way better place because the worst part is that this hotel it’s no cheap at all.
2024년 1월에 3박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 1월 10일
Thank you for taking the time to leave us a review Sharon. I'm sorry to hear about your negative experience at the hotel. It sounds like you encountered several issues that significantly impacted your stay. The hotel is a fairly older establishment currently undergoing renovation. We understand the importance of providing a comfortable and welcoming environment for our guests, and we fell short of that standard in your case. Rest assured, we are taking immediate action to address and rectify the issues you highlighted. We are working on improvements to ensure a better experience for our guests in the future.

6/10 - 괜찮아요

Brian

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was very poor. The first day the crock pots (to keep the food warm) we’re not turned on. The food was cold (biscuits and gravy) the second day it was a little better but still not good. We skipped the third day and ate cereal in our rooms. The pool was cold! The staff were there but never said anything to us coming or going.
2024년 1월에 4박 숙박함
답변 제공: Wingate by Wyndham 님, 2024년 1월 10일
Thank you for sharing your feedback regarding your recent experience with us Brian. We sincerely apologize for the shortcomings you experienced during your stay.Regarding the breakfast, we apologize for the inconvenience caused by the issues with the crock pots and the temperature of the food. This is not the standard we strive to maintain, and we appreciate your patience. We will address this matter with our kitchen staff to ensure such incidents are avoided in the future.We appreciate your honesty and want to assure you that your comments will be shared with our team for improvement. Please know that we take guest feedback seriously, and we are committed to making the necessary changes to enhance the overall experience for our guests.