First of all, we would like to thank you for sending us your feedback. We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate our colleague on your behalf and we are delighted that he could enhance your stay with us.On the other hand, we value your opinion and regret that your expectations have not been exceeded. Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We thank you for your comments and we assure you they will be considered to improve our guests’ experience. We hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style.Best regards,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Cozumel. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,

Gracias por su comentario y por haber elegido Iberostar Cozumel para descansar. Estamos contentos de que haya disfrutado de su estancia y esperamos recibirlo de nuevo en nuestro hotel para repetir, o incluso superar, esta última experiencia.Hasta muy pronto.Atentamente,

Thank you for choosing Iberostar Cozumel for your recent holiday.We thank you as well for highlighting the service of our team. Our staff are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, allow us to mention that thorough cleaning is an absolute must for Iberostar. We follow very strict protocols regarding hygiene, health, sanitation, service and safety. In order to maintain these high standards we have inspections carried out by our Quality & Hygiene department as well as by an external company. We thank you for sharing your concerns with us. On a future visit please do not hesitate to contact our staff, we always look for the opportunity to primarily find a solution to any issues while our guests are in our hospitality.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

We would like first and foremost to thank you for choosing Iberostar Cozumel for your recent holiday.Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,

First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Cozumel. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

Thank you for taking the time to share your review about your vacation at Iberostar Cozumel. Our main priority is your satisfaction and we truly regret to read that we did not fulfill your expectations. We have taken note of your comments regarding your disappointment with our staff. We would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance. We train our staff on a daily basis to exceed customer expectations and work according to our high standards of quality. We will do our best to ensure that any situation that does not meet our criteria is corrected.We assure you we will pass your concerns to the corresponding departments for their review.Your feedback helps us to keep improving every day, and we thank you for bringing your observations to our attention.Thank you for choosing Iberostar Cozumel for your holiday and we hope to have the pleasure of your company in the future.Sincerely,

First and foremost, we would like to thank you for choosing Iberostar Cozumel on your most recent vacation.We are happy to hear that overall you had a good time with us. On the other hand, we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,

Thank you for choosing Iberostar Cozumel for your recent holiday.We are delighted to read that we could satisfy you with our cuisine and beverages, at Iberostar our culinary offer is one of the pillars of our establishment, and our dedicated team of chefs do work very hard on a daily basis to offer national and international options, using only the highest quality ingredients, we are so pleased that you noticed this, and we will pass on your praise to our team.On the other hand, regarding the power outages, allow us to explain that they were caused by external circumstances. However, we can assure you that our team did everything in their hands to assist our guests in the best possible way and make your stay as enjoyable as possible. On behalf of our team we apologize for these inconveniences and we thank you for your comprehension.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Cozumel and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

Your review of Iberostar Cozumel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,

We regret to read that we failed to meet your expectations. Allow us to explain that Iberostar Hotels & Resorts is committed to protecting the environment, and we have several certifications that recognize us as a company who acts according to all sustainable tourism criteria. It is important to mention that we are surrounded by mangroves, which with the change of weather and seasons can sometimes release a certain smell. We regret this meant an inconvenience for you. Once more thank you for choosing us, we all look forward to welcoming you again in the not too distant future.Best regards,

Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Cozumel. It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience. Also, we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,

First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Cozumel.We are saddened to hear that we did not manage to fully live up to your expectations as we place great importance on providing all of our guests with a wonderful experience.Allow us to mention that the standard of our cuisine is very important to us at Iberostar. Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. We regret that we did not completely satisfy you.Also, we regret to know that our entertainment program was not to your liking.Our Star Friends team work with great enthusiasm and make a significant effort to satisfy our guests. It is important to add that different activities are carried out throughout the day for the enjoyment of our guests, such as yoga, volleyball, water polo, aqua fit, bingo, beach games, zumba and dance lessons, and much more.All this information and schedules is available in our Iberostar app.Regarding cleanliness, allow us to explain that we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels. We assure you that we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction. However, we will pass on your comments to the correct department and we regret that this made your holiday seem less than perfect.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Cozumel and we want to thank you for sharing your experience with others.Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.Likewise, your comments help us to keep improving every day, and we thank you for sharing your observations with us.We look forward to welcoming you once again in the future.Best regards,

First and foremost, thank you for choosing Iberostar Cozumel on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,

It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Cozumel. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail. Also, we are delighted to read that our culinary offer has exceeded your expectations. We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

We would like first of all to thank you for your kind review of your recent holiday with us.Such a friendly review of Iberostar Cozumel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,

We want you to know that your review of Iberostar Cozumel is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Cozumel and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

First of all, we want to thank you for choosing Iberostar Cozumel for the second time. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,

We would like primarily to thank you for choosing Iberostar Cozumel for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,

We would like primarily to thank you for choosing Iberostar Cozumel for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home and we are so glad to know that you enjoyed your stay with us. We also appreciate your kind words towards our staff, who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,

We want you to know that your review of Iberostar Cozumel is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,

First of all, we want to thank you for choosing Iberostar Cozumel for the second time.The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

It has been most pleasing to read that you had such a great time in our hospitality. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.On the other hand, we are saddened to hear that our exquisite buffet did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

First and foremost, we would like to thank you for choosing Iberostar Cozumel to celebrate such a special occasion and also we want to thank you for your kind loyalty.We are delighted to know that the service provided by our restaurant staff has exceeded your expectations. We will relay your comments to all of them and we are sure they will be happy to know their efforts have been acknowledged. On the other hand, we truly regret reading about the situation you have mentioned and we hope your daughter is doing better now. Allow us to mention that we are a company committed to excellence, relying on continuing innovation, evolution, and constant enhancement of all aspects of the services we offer. We always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. It is important to say that we work with high standards and protocols regarding hygiene, health, sanitation, service and safety.In order to maintain these high standards our Food & Beverage team supervises that the food is prepared with the highest levels of hygiene and quality. In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, water, procedures, and every tool and equipment used for food handling. Allow us to add that we truly appreciate your loyalty, however , it is important to explain that no specific room, bed, building or location can be confirmed in advance for being subject to availability on your arrival. We assure you that our front desk staff will always do their best to honor your requests.We do not want to lose your loyalty and we ask for the opportunity to serve you again so we can regain your confidence and provide you with the exceptional stay you deserve.Best regards,