Glad you enjoyed your stay and we will look forward to welcoming you back again soon.Kind regards Sue

So glad you you enjoyed your post Christmas break away and look forward to welcoming you back again soon.Kind regards

Delighted that you enjoyed your stay and were able to recharge the batteries.Look forward to welcoming you back again soon!Kind regards

AM so glad you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards

Glad you enjoyed your stay and look forward to seeing you again.Best wishes

Thank you for taking the time to provide us with your thoughts.Kind regards

So glad you enjoyed your stay and look forward to welcoming you back again.Kind regards

Glad you enjoyed your stay and thank you for taking the time to provide us with feedback. We do look forward to welcoming you back again.Kind regards

Thank you and glad you enjoyed your stay. Hope to see you soon.Kind regards

Thank you for your feedback.Kind regards

Thank you for taking the time to provide us with feedback. It is appreciated.Kind regards

Thank you and look forward to seeing you next time.Kind regards Sue

I am glad you enjoyed your stay with us.We are happy to service bedrooms on a daily basis if this is required and do so on a request basis. This information is available in the bedrooms.For breakfast we offer a choice of continental (10) or full breakfast, the later of which includes all the continental items plus a cooked breakfast ( a choice of 9 items) for 15.We look forward to welcoming you back.Kind regards, Sue

Thank you so much for taking the time to provide such positive comments. It is always appreciated. Will look forward to seeing you on your next visit.Best wishes

Many thanks for your review and glad to hear we ticked all the boxes. Chef Chris is doing a fabulous job so good to receive positive feedback.Hope to see you again.Kind regards,

Great to hear you enjoyed your stay and we look forward to welcoming you back again.Best wishes Sue

So glad you enjoyed your stay and look forward to welcoming you back again.Kind regards Sue

Gary, it was good to see you again and glad you enjoyed your stay.The chalets were one of the "originals" before the demand for the log cabins started and thus were designed as an extension to the hotel's bedroom accommodation.The capability for self catering will only come about when the existing chalets are knocked down!Best wishes and see you soon, Sue

Thank you for your feedback which we always pass back to staff, and which they appreciate. We do hope we will see you again soon.Best wishes, Sue

Thank you for taking the time to provide us with feedback on your recent stay. During the summer school holidays we are always very busy and have little flexibility with customers so when a guest requests a room move and we are unable to accommodate, it is predictable that we will get negative feedback. Thus to clarify, the rates paid were £93-50 per night, well within the £100 you suggest and it would only have taken a little initiative to open a cupboard door to find the kettle and consumables along with a hairdryer for your use, as is the case in all rooms. Keeping them in a cupboard keeps such items dust free and protected. As for the smell of moth balls, some city dwellers do struggle with the back to nature smells of being in a chalet, but this is a small price to pay for dark skies and silence and of course the privilege of staying in one of our Beatles chalets. Kind regards, Sue

Many thanks for taking the time to review your stay. I think you may have confused us with the "Four Seasons" chain which of course are 5* properties. We position ourselves and advertise ourselves as a 3* hotel so I am glad we met your expectations of a 3* property. We are priced accordingly with room rates being a bargain compared to many at this time of year, particularly with inflation as it is. Many hotels in Scotland close in the winter due to the extremely high costs of fuel, which is what we ourselves do. In summer, even here it is really not necessary to boot up a big hotel boiler (and would be irresponsible to do so) for the odd chilly night so we have space heaters that are provided on request. You were provided with one and with assistance in operating it. We would expect to put our heating on in September depending on how the weather changes. Kind regards, Sue

Many thanks for your review score. Am so glad you enjoyed your stay and hope to see you again. Kind regards, Sue

Thank you for taking the time to provide us with your feedback. It is appreciated and I am glad you you enjoyed your stay. Looking forward to welcoming you back again. Kind regards, Sue

Thank you for taking the time to share your sentiments about your recent visit to The Four Seasons. Our rustic chalets are on the hillside behind the hotel and all have seasonal views. Two of the chalets have blue plaques detailing the Beatles visit to the hotel on 19 Oct 1964, a matter of history and fame for the hotel and the village - far more than just a claim. It is always very disappointing when guests do not enjoy their experience with us, however it is more disappointing when they do not recognise top quality food when served. Our burgers are Wagyu beef burgers from Highland Wagyu in Dunblane and are recognised as a luxury product by all in the know. What is even more disappointing is a guest who seems to consider it acceptable to tell a professional chef of over 25 years, to his face, how to cook a burger. What is most disappointing is that in my 40 + years in the hospitality industry, you have been my first (and hopefully last guest) who saw fit to walk out without paying their bill - a £75 drinks bill. That is what I consider unacceptable.

Thank you for taking the time to provide your feedback. It is reassuring to know that I am making the right decision in replacing the dated roman blinds with thermal/black out curtains and venetian blinds, so I anticipate all to be replaced by next season. Unfortunately, we, like every other hospitality establishment is facing staffing challenges and thus we do have to manage our offering carefully so we have cut out our day time service to provide in the evening. We also, when necessary restrict our capacity. Our C19 risk assessment has resulted in us changing the way we serve and this is something we will continue to do to protect our staff and our guests. With restricted staffing in the kitchen we have also had to condense our food offering, something for which I offer no apology. I hope all can appreciate the efforts that all the hospitality industry continues to make on our guests' behalf. Kind regards, Sue

So glad you enjoyed your stay and will look forward to welcoming you back again.

Delighted to hear you enjoyed your stay and that you found staff to be so helpful under what is currently very difficult circumstances. I will certainly pass on the comments and we shall look forward to seeing you again. Kind regards, Sue

Thank you for taking the time to express your opinions about your stay with us. I am certainly sorry that your feelings extended to every aspect of your visit. There are some challenges that we constantly face, being poor wifi due to our location in the UK and I can only say that my staff are human and do sometimes make mistakes. The vast proportion of our guests do enjoy their stay and everyone loves the view! Indeed a guest staying in a chalet this weekend could not understand why everyone did not love the chalets. My response was that different people have different expectations That guest took the time to call me to query reviews and researched before booking. I would suggest, a useful strategy to take. Kind regards, Sue

Thank you for providing us with such positive feedback and I am glad you enjoyed your stay. Hope to see you back again. Kind regards, Sue

Peter, I'm so glad you enjoyed your stay with us and we look forward to welcoming you back. Best wishes Sue

So glad you enjoyed your stay in one of our chalets and to hear such positive feedback about our food offering. Many of our staff are new this season and are new to hospitality so are having to learn very quickly and under the protocols of C19 which are challenging. Do look forward to seeing you again when things return to normal! Best wishes, Sue

Thank you for providing us with a score.

Many thanks for taking the time to provide us with feedback on your recent stay. I am delighted that I remembered to tell you that tables would be reserved for you if you wished to have breakfast. This is something we are doing to work around covid restrictions - making sure we cater for all our residents first and foremost even though they decide not to have breakfast. Our rates reflect this freedom of choice by now being a room rate only. Breakfast at £15 reflects the fact that we only provide fresh, locally sourced produce from our butcher and green grocer, both only 7 miles away. The building dates back to the 1800s and has character with some rooms being slightly unusual shapes and designs, so some benefit from full loch views whilst others benefit from double aspect windows. Many of our rooms have just been provided with brand new duck and goose down mattress toppers and we have put new mattresses and bedding into the chalets. We have had unprecedented demand in recent weeks and have had to adjust accordingly including increasing stock levels and heating resources to provide increased hot water levels to address unexpected demand. The majority of our guests do arrive at the hotel exercising caution by wearing face coverings. Under recent changes in legislation, if this is not demonstrated I have a legal obligation and responsibility to ensure that my guests act upon the required measures. Guests will continue to be reminded when and if necessary.

Thank you for taking the time to provide us with feedback and I am glad to hear that you enjoyed your stay.

Glad you enjoyed your stay and we look forward to welcoming you back again. Best wishes Sue

So glad you enjoyed your stay and managed to get some fantastic photos. Will look forward to seeing you again. Kind regards Sue

Many thanks for taking the time to provide us with feedback on your stay. I'm glad to hear that you enjoyed yourself and hope to see you again. Best wishes Sue

Thank you for taking the time to provide us with feedback ono your stay - so glad you enjoyed it and hope we will see you again sometime soon!

Thank you for taking the time to provide us with your feedback. I am glad you enjoyed your stay and look forward to being able to welcome you back again. Kind regards, Sue

Thank you for taking the time to provide a feedback score but without further information I am unable to comment.

Thank you so much for taking the time to provide us with feedback on your stay. Glad you enjoyed it and do hope that we will see you again. Best wishes, Susan